World's Best Scientists 2026 revealed!

D-Index & Metrics

Business and Management

D-Index
40
Citations
49259
World Ranking
1615
National Ranking
675

Dwayne D. Gremler publication distribution in Business and Management in 2026

The chart shows the distribution of publications by all Research.com ranked scientists in the field of Business and Management in 2026. The highlighted bar marks where Dwayne D. Gremler sits on this spectrum.

35–39 publications: 2 scientists 40–44 publications: 2 scientists 45–49 publications: 5 scientists 50–54 publications: 20 scientists 55–59 publications: 39 scientists 60–64 publications: 66 scientists 65–69 publications: 52 scientists 70–74 publications: 80 scientists 75–79 publications: 83 scientists 80–84 publications: 116 scientists 85–89 publications: 94 scientists 90–94 publications: 111 scientists 95–99 publications: 122 scientists 100–104 publications: 104 scientists 105–109 publications: 113 scientists 110–114 publications: 96 scientists 115–119 publications: 97 scientists 120–124 publications: 112 scientists 125–129 publications: 93 scientists 130–134 publications: 79 scientists 135–139 publications: 69 scientists 140–144 publications: 80 scientists 145–149 publications: 81 scientists 150–154 publications: 85 scientists 155–159 publications: 50 scientists 160–164 publications: 74 scientists 165–169 publications: 61 scientists 170–174 publications: 40 scientists 175–179 publications: 44 scientists 180–184 publications: 47 scientists 185–189 publications: 59 scientists 190–194 publications: 35 scientists 195–199 publications: 37 scientists 200–204 publications: 49 scientists 205–209 publications: 48 scientists 210–214 publications: 34 scientists 215–219 publications: 31 scientists 220–224 publications: 37 scientists 225–229 publications: 34 scientists 230–234 publications: 25 scientists 235–239 publications: 28 scientists 240–244 publications: 34 scientists 245–249 publications: 28 scientists 250–254 publications: 23 scientists 255–259 publications: 22 scientists 260–264 publications: 11 scientists 265–269 publications: 16 scientists 270–274 publications: 23 scientists 275–279 publications: 12 scientists 280–284 publications: 16 scientists 285–289 publications: 10 scientists 290–294 publications: 12 scientists 295–299 publications: 12 scientists 300–304 publications: 8 scientists 305–309 publications: 13 scientists 310–314 publications: 13 scientists 315–319 publications: 6 scientists 320–324 publications: 10 scientists 325–329 publications: 9 scientists 330–334 publications: 7 scientists 335–339 publications: 10 scientists 340–344 publications: 10 scientists 345–349 publications: 7 scientists 350–354 publications: 4 scientists 355–359 publications: 10 scientists 360–364 publications: 3 scientists 365–369 publications: 7 scientists 370–374 publications: 2 scientists 375–379 publications: 8 scientists 380–384 publications: 4 scientists 385–389 publications: 5 scientists 390–394 publications: 5 scientists 395–399 publications: 2 scientists 400–404 publications: 2 scientists 405–409 publications: 4 scientists 410–414 publications: 3 scientists 415–419 publications: 2 scientists 420–424 publications: 5 scientists 425–429 publications: 3 scientists 430–434 publications: 1 scientists 435 publications: 1 scientists 436+ publications: 100 scientists
35 publications 436+

This scientist: 82 publications — 14th percentile

14% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 436 publications or more.

Dwayne D. Gremler D-index placement in Business and Management in 2026

The chart shows the D-index (discipline H-index) distribution of Business and Management scientists ranked by Research.com in 2026. The highlighted bar marks where Dwayne D. Gremler sits on this spectrum.

30 D-Index: 156 scientists 31 D-Index: 159 scientists 32 D-Index: 171 scientists 33 D-Index: 161 scientists 34 D-Index: 135 scientists 35 D-Index: 124 scientists 36 D-Index: 114 scientists 37 D-Index: 111 scientists 38 D-Index: 103 scientists 39 D-Index: 89 scientists 40 D-Index: 81 scientists 41 D-Index: 97 scientists 42 D-Index: 80 scientists 43 D-Index: 69 scientists 44 D-Index: 68 scientists 45 D-Index: 63 scientists 46 D-Index: 54 scientists 47 D-Index: 69 scientists 48 D-Index: 50 scientists 49 D-Index: 58 scientists 50 D-Index: 54 scientists 51 D-Index: 62 scientists 52 D-Index: 54 scientists 53 D-Index: 43 scientists 54 D-Index: 49 scientists 55 D-Index: 35 scientists 56 D-Index: 40 scientists 57 D-Index: 44 scientists 58 D-Index: 34 scientists 59 D-Index: 29 scientists 60 D-Index: 48 scientists 61 D-Index: 32 scientists 62 D-Index: 30 scientists 63 D-Index: 22 scientists 64 D-Index: 22 scientists 65 D-Index: 19 scientists 66 D-Index: 20 scientists 67 D-Index: 18 scientists 68 D-Index: 17 scientists 69 D-Index: 21 scientists 70 D-Index: 20 scientists 71 D-Index: 19 scientists 72 D-Index: 14 scientists 73 D-Index: 10 scientists 74 D-Index: 16 scientists 75 D-Index: 24 scientists 76 D-Index: 13 scientists 77 D-Index: 19 scientists 78 D-Index: 8 scientists 79 D-Index: 6 scientists 80 D-Index: 4 scientists 81 D-Index: 12 scientists 82 D-Index: 7 scientists 83 D-Index: 7 scientists 84 D-Index: 6 scientists 85 D-Index: 10 scientists 86 D-Index: 4 scientists 87 D-Index: 11 scientists 88 D-Index: 6 scientists 89+ D-Index: 96 scientists
30 D-Index 89+

This scientist: 40 D-Index — 47th percentile

47% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 89 D-Index or more.

Overview

Dwayne D. Gremler is affiliated with Bowling Green State University in the United States. Their research concentrates primarily within the fields of Business, Management and Accounting, as well as Social Sciences. Key subfields of study include Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science, Artificial Intelligence, and Communication.

The scientist's work addresses several main topics including Customer Service Quality and Loyalty, Digital Marketing and Social Media, Service and Product Innovation, Consumer Behavior in Brand Consumption and Identification, Sentiment Analysis and Opinion Mining, Hate Speech and Cyberbullying Detection, and Public Relations and Crisis Communication.

Recent publications by Dwayne D. Gremler feature a variety of journals and research themes. Notable papers include:

  • Twenty-seven years of service research: a literature review and research agenda (2020), Journal of Services Marketing
  • Mapping of Journal of Service Research Themes: A 22-Year Review (2020), Journal of Service Research
  • From customer readiness to customer retention: the mediating role of customer psychological and behavioral engagement (2022), European Journal of Marketing
  • Online reviews generated through product testing: can more favorable reviews be enticed with free products? (2021), Journal of the Academy of Marketing Science
  • Breaking bad news: How frontline employees cope with bad news disclosure to customers (2025), Journal of the Academy of Marketing Science

The journals where Dwayne D. Gremler most frequently publishes are:

  • Journal of the Academy of Marketing Science
  • Journal of Services Marketing
  • Journal of Service Research
  • European Journal of Marketing

Frequent collaborators include Olivier Furrer, Jie Yu Kerguignas, Cécile Delcourt, Naveen Donthu, and Satish Kumar. Their joint work covers several aspects of marketing and service research.

Best Publications

  • Services marketing : integrating customer focus across the firm

    Valarie A Zeithaml;Mary Jo Bitner;Dwayne D Gremler

  • Services Marketing: Integrating Customer Focus Across the Firm

    Valarie A Zeithaml;Mary Jo Bitner;Dwayne D Gremler

  • Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?

    Thorsten Hennig-Thurau;Kevin P. Gwinner;Gianfranco Walsh;Dwayne D. Gremler

  • Relational Benefits in Services Industries: The Customer’s Perspective:

    Kevin P. Gwinner;Dwayne D. Gremler;Mary Jo Bitner

  • Understanding Relationship Marketing Outcomes An Integration of Relational Benefits and Relationship Quality

    Thorsten Hennig-Thurau;Kevin P. Gwinner;Dwayne D. Gremler

  • Customer-Employee Rapport in Service Relationships

    Dwayne D. Gremler;Kevin P. Gwinner

  • The Critical Incident Technique in Service Research

    Dwayne D. Gremler

  • Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships:

    Thorsten Hennig-Thurau;Markus Groth;Michael Paul;Dwayne D. Gremler

  • Generating positive word‐of‐mouth communication through customer‐employee relationships

    Dwayne D. Gremler;Kevin P. Gwinner;Stephen W. Brown

  • The loyalty ripple effect

    Dwayne D. Gremler;Stephen W. Brown

  • Rapport-Building Behaviors Used by Retail Employees

    Dwayne D. Gremler;Kevin P. Gwinner

  • Service value revisited: Specifying a higher-order, formative measure ☆

    David Martín Ruiz;Dwayne D. Gremler;Judith H. Washburn;Gabriel Cepeda Carrión

  • The internal service encounter

    Dwayne D. Gremler;Mary Jo Bitner;Kenneth R. Evans

  • Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships

    Unknown

  • The Internal Service Encounter

    Dwayne D. Gremler;Mary Jo Bitner;Kenneth R. Evans

  • Friendship over the counter: How social aspects of service encounters influence consumer service loyalty

    Cathy Goodwin;Dwayne D. Gremler

  • Services marketing. 3rd. ed.

    Valarie Zeithaml;Mary Jo Bitner;Dwayne D. Gremler

  • Experiential Learning Exercises in Services Marketing Courses

    Dwayne D. Gremler;K. Douglas Hoffman;Susan M. Keaveney;Lauren K. Wright

  • Services Marketing Strategy

    Valarie A. Zeithaml;Mary Jo Bitner;Dwayne D. Gremler

  • Effects of perceived employee emotional competence on customer satisfaction and loyalty: The mediating role of rapport

    Cécile Delcourt;Dwayne D. Gremler;Allard C.R. van Riel;Marcel van Birgelen

  • Technology’s Impact on the Gaps Model of Service Quality

    Mary Jo Bitner;Valarie A. Zeithaml;Dwayne D. Gremler

  • The Future of Frontline Research: Invited Commentaries

    Anat Rafaeli;Daniel Altman;Dwayne D. Gremler;Ming Hui Huang

  • Services Marketing. Integrating Customer focus across the firm. Texbook manajemen 2018

    Valarie.A. . Zeithami;Mary.Jo. . Bitner;Dwayne. D . Gremler

Frequent Co-Authors

Mary Jo Bitner
Mary Jo Bitner Arizona State University
Thorsten Hennig-Thurau
Thorsten Hennig-Thurau University of Münster
Valarie A. Zeithaml
Valarie A. Zeithaml University of North Carolina at Chapel Hill
Kenneth R. Evans
Kenneth R. Evans Lamar University
Stephen W. Brown
Stephen W. Brown Arizona State University
Gianfranco Walsh
Gianfranco Walsh Friedrich Schiller University Jena
Ko de Ruyter
Ko de Ruyter King's College London
Naveen Donthu
Naveen Donthu Georgia State University
Anat Rafaeli
Anat Rafaeli Technion – Israel Institute of Technology
Dhruv Grewal
Dhruv Grewal Babson College

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