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Business and Management
USA
2026

D-Index & Metrics

Business and Management

D-Index
97
Citations
34030
World Ranking
56
National Ranking
26

Anna S. Mattila publication distribution in Business and Management in 2026

The chart shows the distribution of publications by all Research.com ranked scientists in the field of Business and Management in 2026. The highlighted bar marks where Anna S. Mattila sits on this spectrum.

35–39 publications: 2 scientists 40–44 publications: 2 scientists 45–49 publications: 5 scientists 50–54 publications: 20 scientists 55–59 publications: 39 scientists 60–64 publications: 66 scientists 65–69 publications: 52 scientists 70–74 publications: 80 scientists 75–79 publications: 83 scientists 80–84 publications: 115 scientists 85–89 publications: 94 scientists 90–94 publications: 111 scientists 95–99 publications: 122 scientists 100–104 publications: 104 scientists 105–109 publications: 113 scientists 110–114 publications: 96 scientists 115–119 publications: 97 scientists 120–124 publications: 112 scientists 125–129 publications: 93 scientists 130–134 publications: 79 scientists 135–139 publications: 69 scientists 140–144 publications: 80 scientists 145–149 publications: 81 scientists 150–154 publications: 85 scientists 155–159 publications: 50 scientists 160–164 publications: 74 scientists 165–169 publications: 61 scientists 170–174 publications: 40 scientists 175–179 publications: 44 scientists 180–184 publications: 47 scientists 185–189 publications: 59 scientists 190–194 publications: 35 scientists 195–199 publications: 37 scientists 200–204 publications: 49 scientists 205–209 publications: 48 scientists 210–214 publications: 34 scientists 215–219 publications: 31 scientists 220–224 publications: 37 scientists 225–229 publications: 34 scientists 230–234 publications: 25 scientists 235–239 publications: 28 scientists 240–244 publications: 34 scientists 245–249 publications: 28 scientists 250–254 publications: 23 scientists 255–259 publications: 22 scientists 260–264 publications: 11 scientists 265–269 publications: 16 scientists 270–274 publications: 23 scientists 275–279 publications: 12 scientists 280–284 publications: 16 scientists 285–289 publications: 10 scientists 290–294 publications: 12 scientists 295–299 publications: 12 scientists 300–304 publications: 8 scientists 305–309 publications: 13 scientists 310–314 publications: 13 scientists 315–319 publications: 6 scientists 320–324 publications: 10 scientists 325–329 publications: 9 scientists 330–334 publications: 7 scientists 335–339 publications: 10 scientists 340–344 publications: 10 scientists 345–349 publications: 7 scientists 350–354 publications: 4 scientists 355–359 publications: 10 scientists 360–364 publications: 3 scientists 365–369 publications: 7 scientists 370–374 publications: 2 scientists 375–379 publications: 8 scientists 380–384 publications: 4 scientists 385–389 publications: 5 scientists 390–394 publications: 5 scientists 395–399 publications: 2 scientists 400–404 publications: 2 scientists 405–409 publications: 4 scientists 410–414 publications: 3 scientists 415–419 publications: 2 scientists 420–424 publications: 5 scientists 425–429 publications: 3 scientists 430–434 publications: 1 scientists 435 publications: 1 scientists 436+ publications: 100 scientists
35 publications 436+

This scientist: 346 publications — 94th percentile

94% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 436 publications or more.

Anna S. Mattila D-index placement in Business and Management in 2026

The chart shows the D-index (discipline H-index) distribution of Business and Management scientists ranked by Research.com in 2026. The highlighted bar marks where Anna S. Mattila sits on this spectrum.

30 D-Index: 156 scientists 31 D-Index: 159 scientists 32 D-Index: 171 scientists 33 D-Index: 161 scientists 34 D-Index: 135 scientists 35 D-Index: 124 scientists 36 D-Index: 114 scientists 37 D-Index: 111 scientists 38 D-Index: 103 scientists 39 D-Index: 89 scientists 40 D-Index: 81 scientists 41 D-Index: 97 scientists 42 D-Index: 80 scientists 43 D-Index: 69 scientists 44 D-Index: 67 scientists 45 D-Index: 63 scientists 46 D-Index: 54 scientists 47 D-Index: 69 scientists 48 D-Index: 50 scientists 49 D-Index: 58 scientists 50 D-Index: 54 scientists 51 D-Index: 62 scientists 52 D-Index: 54 scientists 53 D-Index: 43 scientists 54 D-Index: 49 scientists 55 D-Index: 35 scientists 56 D-Index: 40 scientists 57 D-Index: 44 scientists 58 D-Index: 34 scientists 59 D-Index: 29 scientists 60 D-Index: 48 scientists 61 D-Index: 32 scientists 62 D-Index: 30 scientists 63 D-Index: 22 scientists 64 D-Index: 22 scientists 65 D-Index: 19 scientists 66 D-Index: 20 scientists 67 D-Index: 18 scientists 68 D-Index: 17 scientists 69 D-Index: 21 scientists 70 D-Index: 20 scientists 71 D-Index: 19 scientists 72 D-Index: 14 scientists 73 D-Index: 10 scientists 74 D-Index: 16 scientists 75 D-Index: 24 scientists 76 D-Index: 13 scientists 77 D-Index: 19 scientists 78 D-Index: 8 scientists 79 D-Index: 6 scientists 80 D-Index: 4 scientists 81 D-Index: 12 scientists 82 D-Index: 7 scientists 83 D-Index: 7 scientists 84 D-Index: 6 scientists 85 D-Index: 10 scientists 86 D-Index: 4 scientists 87 D-Index: 11 scientists 88 D-Index: 6 scientists 89+ D-Index: 96 scientists
30 D-Index 89+

This scientist: 97 D-Index — 98th percentile

98% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 89 D-Index or more.

Research.com Recognitions

  • 2026 - Research.com Business and Management in United States Leader Award
  • 2024 - Research.com Business and Management in United States Leader Award
  • 2023 - Research.com Business and Management in United States Leader Award

Overview

Anna S. Mattila is affiliated with Pennsylvania State University in the United States. Their research work spans multiple fields within social sciences and business, management, and accounting, with significant contributions in marketing and organizational behavior. Their scholarly output includes publications related to consumer behavior, digital marketing, and service quality.

The primary fields of study for Anna S. Mattila include:

  • Business, Management and Accounting
  • Social Sciences

Within these main fields, their subfields of study cover:

  • Marketing
  • Sociology and Political Science
  • Organizational Behavior and Human Resource Management
  • Social Psychology
  • Artificial Intelligence

The dominant topics in Anna S. Mattila's work focus on:

  • Consumer Behavior in Brand Consumption and Identification
  • Digital Marketing and Social Media
  • Customer Service Quality and Loyalty
  • Environmental Sustainability in Business
  • AI in Service Interactions
  • Behavioral Health and Interventions
  • Psychology of Social Influence

They have published extensively in several venues, including:

  • International Journal of Hospitality Management
  • International Journal of Contemporary Hospitality Management
  • Journal of Hospitality & Tourism Research
  • Journal of Business Research
  • Journal of Hospitality and Tourism Management

Some of the recent papers authored by Anna S. Mattila are:

  • "To Err Is Human(-oid): How Do Consumers React to Robot Service Failure and Recovery?" (2020), Journal of Service Research
  • "The Value of Service Robots from the Hotel Guest's Perspective: A Mixed-Method Approach" (2021), International Journal of Hospitality Management
  • "Service Failure and Recovery at the Crossroads: Recommendations to Revitalize the Field and its Influence" (2020), Journal of Service Research
  • "The effect of ad appeals and message framing on consumer responses to plant-based menu items" (2021), International Journal of Hospitality Management
  • "The effects of message framing in CSR advertising on consumers' emotions, attitudes, and behavioral intentions" (2022), Journal of Hospitality Marketing & Management

Frequent co-authors working with Anna S. Mattila include:

  • Diego Costa Pinto
  • Saleh Shuqair
  • Anqi Luo
  • YooHee Hwang
  • Yixing Gao

Best Publications

  • Congruency of scent and music as a driver of in-store evaluations and behavior

    Anna S Mattila;Jochen Wirtz

  • Is “service with a smile” enough? Authenticity of positive displays during service encounters

    Alicia A. Grandey;Glenda M. Fisk;Anna S. Mattila;Karen J. Jansen

  • The Role of Emotions in Service Encounters

    Anna S. Mattila;Cathy A. Enz

  • Consumer responses to compensation, speed of recovery and apology after a service failure

    Jochen Wirtz;Anna S. Mattila

  • The role of affective factors on perceived cruise vacation value

    Teoman Duman;Anna S. Mattila

  • The effectiveness of service recovery in a multi‐industry setting

    Anna S. Mattila

  • Emotional Bonding and Restaurant Loyalty

    Anna S. Mattila

  • The impact of experiential consumption cognitions and emotions on behavioral intentions

    J. Enrique Bigné;Anna S. Mattila;Luisa Andreu

  • The Role of Culture in the Service Evaluation Process

    Anna S. Mattila

  • The role of store environmental stimulation and social factors on impulse purchasing

    Anna S. Mattila;Jochen Wirtz

  • The moderating role of target-arousal on the impact of affect on satisfaction—an examination in the context of service experiences

    Jochen Wirtz;Anna S Mattila;Rachel L.P Tan

  • A re-examination of the generalizability of the Aaker brand personality measurement framework

    Jon R. Austin;Judy A. Siguaw;Anna S. Mattila

  • The role of culture and purchase motivation in service encounter evaluations

    Anna S. Mattila

  • Service Recovery and Fairness Perceptions in Collectivist and Individualist Contexts

    Anna S. Mattila;Paul G. Patterson

  • The Brand-Personality Scale: An Application for Restaurants

    Judy A. Siguaw;Anna Mattila;Jon R. Austin

  • The Impact of Relationship Type on Customer Loyalty in a Context of Service Failures

    Anna S. Mattila

  • Restaurant Servicescape, Service Encounter, and Perceived Congruency on Customers' Emotions and Satisfaction

    Ingrid Y. Lin;Anna S. Mattila

  • Effects of Gender and Expertise on Consumers' Motivation to Read Online Hotel Reviews

    Ellen Eun Kyoo Kim;Anna S. Mattila;Seyhmus Baloglu

  • The impact of service failures on customer loyalty: The moderating role of affective commitment

    Anna S. Mattila

  • To Err Is Human(-oid): How Do Consumers React to Robot Service Failure and Recovery?:

    Sungwoo Choi;Anna S. Mattila;Lisa E. Bolton

  • Congruency of Scent and Music As a Driver of In-Store Evaluations and Behavior

    Jochen Wirtz;Anna Mattila

Frequent Co-Authors

Lydia Hanks
Lydia Hanks Florida State University
Jochen Wirtz
Jochen Wirtz National University of Singapore
Deborah L. Kerstetter
Deborah L. Kerstetter Pennsylvania State University
Seoki Lee
Seoki Lee Pennsylvania State University
Judy A. Siguaw
Judy A. Siguaw East Carolina University
Paul G. Patterson
Paul G. Patterson University of New South Wales
A. George Assaf
A. George Assaf University of Massachusetts Amherst
Bernard J. Jansen
Bernard J. Jansen Qatar Computing Research Institute
Sevil Sönmez
Sevil Sönmez University of Central Florida
Alicia A. Grandey
Alicia A. Grandey Pennsylvania State University

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