World's Best Scientists 2026 revealed!

D-Index & Metrics

Business and Management

D-Index
55
Citations
18593
World Ranking
720
National Ranking
37

Paul G. Patterson publication distribution in Business and Management in 2026

The chart shows the distribution of publications by all Research.com ranked scientists in the field of Business and Management in 2026. The highlighted bar marks where Paul G. Patterson sits on this spectrum.

35–39 publications: 2 scientists 40–44 publications: 2 scientists 45–49 publications: 5 scientists 50–54 publications: 20 scientists 55–59 publications: 39 scientists 60–64 publications: 66 scientists 65–69 publications: 52 scientists 70–74 publications: 80 scientists 75–79 publications: 83 scientists 80–84 publications: 116 scientists 85–89 publications: 94 scientists 90–94 publications: 111 scientists 95–99 publications: 122 scientists 100–104 publications: 104 scientists 105–109 publications: 113 scientists 110–114 publications: 96 scientists 115–119 publications: 97 scientists 120–124 publications: 112 scientists 125–129 publications: 93 scientists 130–134 publications: 79 scientists 135–139 publications: 69 scientists 140–144 publications: 80 scientists 145–149 publications: 81 scientists 150–154 publications: 85 scientists 155–159 publications: 50 scientists 160–164 publications: 74 scientists 165–169 publications: 61 scientists 170–174 publications: 40 scientists 175–179 publications: 44 scientists 180–184 publications: 47 scientists 185–189 publications: 59 scientists 190–194 publications: 35 scientists 195–199 publications: 37 scientists 200–204 publications: 49 scientists 205–209 publications: 48 scientists 210–214 publications: 34 scientists 215–219 publications: 31 scientists 220–224 publications: 37 scientists 225–229 publications: 34 scientists 230–234 publications: 25 scientists 235–239 publications: 28 scientists 240–244 publications: 34 scientists 245–249 publications: 28 scientists 250–254 publications: 23 scientists 255–259 publications: 22 scientists 260–264 publications: 11 scientists 265–269 publications: 16 scientists 270–274 publications: 23 scientists 275–279 publications: 12 scientists 280–284 publications: 16 scientists 285–289 publications: 10 scientists 290–294 publications: 12 scientists 295–299 publications: 12 scientists 300–304 publications: 8 scientists 305–309 publications: 13 scientists 310–314 publications: 13 scientists 315–319 publications: 6 scientists 320–324 publications: 10 scientists 325–329 publications: 9 scientists 330–334 publications: 7 scientists 335–339 publications: 10 scientists 340–344 publications: 10 scientists 345–349 publications: 7 scientists 350–354 publications: 4 scientists 355–359 publications: 10 scientists 360–364 publications: 3 scientists 365–369 publications: 7 scientists 370–374 publications: 2 scientists 375–379 publications: 8 scientists 380–384 publications: 4 scientists 385–389 publications: 5 scientists 390–394 publications: 5 scientists 395–399 publications: 2 scientists 400–404 publications: 2 scientists 405–409 publications: 4 scientists 410–414 publications: 3 scientists 415–419 publications: 2 scientists 420–424 publications: 5 scientists 425–429 publications: 3 scientists 430–434 publications: 1 scientists 435 publications: 1 scientists 436+ publications: 100 scientists
35 publications 436+

This scientist: 127 publications — 46th percentile

46% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 436 publications or more.

Paul G. Patterson D-index placement in Business and Management in 2026

The chart shows the D-index (discipline H-index) distribution of Business and Management scientists ranked by Research.com in 2026. The highlighted bar marks where Paul G. Patterson sits on this spectrum.

30 D-Index: 156 scientists 31 D-Index: 159 scientists 32 D-Index: 171 scientists 33 D-Index: 161 scientists 34 D-Index: 135 scientists 35 D-Index: 124 scientists 36 D-Index: 114 scientists 37 D-Index: 111 scientists 38 D-Index: 103 scientists 39 D-Index: 89 scientists 40 D-Index: 81 scientists 41 D-Index: 97 scientists 42 D-Index: 80 scientists 43 D-Index: 69 scientists 44 D-Index: 68 scientists 45 D-Index: 63 scientists 46 D-Index: 54 scientists 47 D-Index: 69 scientists 48 D-Index: 50 scientists 49 D-Index: 58 scientists 50 D-Index: 54 scientists 51 D-Index: 62 scientists 52 D-Index: 54 scientists 53 D-Index: 43 scientists 54 D-Index: 49 scientists 55 D-Index: 35 scientists 56 D-Index: 40 scientists 57 D-Index: 44 scientists 58 D-Index: 34 scientists 59 D-Index: 29 scientists 60 D-Index: 48 scientists 61 D-Index: 32 scientists 62 D-Index: 30 scientists 63 D-Index: 22 scientists 64 D-Index: 22 scientists 65 D-Index: 19 scientists 66 D-Index: 20 scientists 67 D-Index: 18 scientists 68 D-Index: 17 scientists 69 D-Index: 21 scientists 70 D-Index: 20 scientists 71 D-Index: 19 scientists 72 D-Index: 14 scientists 73 D-Index: 10 scientists 74 D-Index: 16 scientists 75 D-Index: 24 scientists 76 D-Index: 13 scientists 77 D-Index: 19 scientists 78 D-Index: 8 scientists 79 D-Index: 6 scientists 80 D-Index: 4 scientists 81 D-Index: 12 scientists 82 D-Index: 7 scientists 83 D-Index: 7 scientists 84 D-Index: 6 scientists 85 D-Index: 10 scientists 86 D-Index: 4 scientists 87 D-Index: 11 scientists 88 D-Index: 6 scientists 89+ D-Index: 96 scientists
30 D-Index 89+

This scientist: 55 D-Index — 77th percentile

77% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 89 D-Index or more.

Overview

Paul G. Patterson is affiliated with the University of New South Wales in Australia. Their research contributions primarily lie within the field of Business, Management and Accounting, with a focus on several subfields including Organizational Behavior and Human Resource Management, Marketing, Strategy and Management, Sociology and Political Science, and Artificial Intelligence.

The main topics covered by their work include:

  • Customer Service Quality and Loyalty
  • AI in Service Interactions
  • Sharing Economy and Platforms
  • Service and Product Innovation
  • Corporate Identity and Reputation
  • Corporate Social Responsibility Reporting
  • Auditing, Earnings Management, Governance

Paul G. Patterson has authored papers published in a range of venues. Frequent publication venues include:

  • Journal of Services Marketing
  • NRCT Data Center
  • Asia Pacific Business Review
  • Journal of Service Theory and Practice
  • Journal of service management

Their recent papers reflect a strong engagement with service robotics, customer interactions, and service employee dynamics. Selected recent publications are:

  • Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?, 2020, Journal of Service Theory and Practice
  • Customer acceptance of frontline service robots in retail banking: A qualitative approach, 2021, Journal of service management
  • Service Robots, Customers, and Service Employees: What Can We Learn from the Academic Literature and Where are the Gaps?, 2020, SSRN Electronic Journal
  • Professionals' interpersonal communications style: does it matter in building client psychological comfort?, 2021, Journal of Services Marketing
  • Alumni connectedness and its role in intention to contribute to higher education institutions, 2023, Journal of Marketing for HIGHER EDUCATION

Throughout their career, Paul G. Patterson has frequently collaborated with co-authors such as:

  • Jenny Lee
  • Vinh Nhat Lu
  • Jochen Wirtz
  • Werner H. Kunz
  • Stefanie Paluch

Best Publications

  • Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context: an empirical examination

    Paul G. Patterson;Richard A. Spreng

  • Brave new world: service robots in the frontline

    Jochen Wirtz;Paul G. Patterson;Werner H. Kunz;Thorsten Gruber

  • Modeling the determinants of customer satisfaction for business-to-business professional services

    Paul G. Patterson;Lester W. Johnson;Richard A. Spreng

  • Switching costs, alternative attractiveness and experience as moderators of relationship commitment in professional, consumer services

    Neeru Sharma;Paul G. Patterson

  • The impact of communication effectiveness and service quality on relationship commitment in consumer, professional services

    Neeru Sharma;Paul G. Patterson

  • A cross-cultural study of switching barriers and propensity to stay with service providers

    Paul G. Patterson;Tasman Smith

  • Service failure recovery: The moderating impact of individual-level cultural value orientation on perceptions of justice

    Paul G. Patterson;Elizabeth Cowley;Kriengsin Prasongsukarn

  • Services marketing : an Asia-Pacific and Australian perspective

    Christopher H. Lovelock;Paul Patterson;Rhett H. Walker

  • Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?

    Vinh Nhat Lu;Jochen Wirtz;Werner H. Kunz;Stefanie Paluch

  • Service Recovery and Fairness Perceptions in Collectivist and Individualist Contexts

    Anna S. Mattila;Paul G. Patterson

  • Customer rage episodes: Emotions, expressions and behaviors

    Janet R. McColl-Kennedy;Paul G. Patterson;Amy K. Smith;Michael K. Brady

  • Expectations and product performance as determinants of satisfaction for a high-involvement purchase

    Paul G. Patterson

  • Relationship benefits in service industries: a replication in a Southeast Asian context

    Paul G. Patterson;Tasman Smith

  • The impact of culture on consumers’ perceptions of service recovery efforts

    Anna S. Mattila;Paul G. Patterson

  • A relational model of export performance

    Chris Styles;Paul G Patterson;Farid Ahmed

  • A Typology of Service Firms in International Markets: An Empirical Investigation:

    Paul G. Patterson;Muris Cicic

  • Customer choice of self‐service technology: the roles of situational influences and past experience

    Cheng Wang;Jennifer Harris;Paul G. Patterson

  • Revenue management: resolving potential customer conflicts

    Jochen Wirtz;Sheryl E Kimes;Jeannette Ho Pheng Theng;Paul Patterson

  • The Roles of Habit, Self-Efficacy, and Satisfaction in Driving Continued Use of Self-Service Technologies: A Longitudinal Study

    Cheng Wang;Jennifer Harris;Paul Patterson

  • Criteria used to select management consultants

    Philip L. Dawes;Grahame R. Dowling;Paul G. Patterson

Frequent Co-Authors

Janet R. McColl-Kennedy
Janet R. McColl-Kennedy University of Queensland
Ko de Ruyter
Ko de Ruyter King's College London
Martin Wetzels
Martin Wetzels EDHEC Business School
Michael K. Brady
Michael K. Brady Florida State University
Grahame R. Dowling
Grahame R. Dowling University of Technology Sydney
Jochen Wirtz
Jochen Wirtz National University of Singapore
Aviv Shoham
Aviv Shoham University of Haifa
Anna S. Mattila
Anna S. Mattila Pennsylvania State University
Thorsten Gruber
Thorsten Gruber Loughborough University
Mark Uncles
Mark Uncles University of New South Wales

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Related Online Degrees & Career Pathways

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