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D-Index & Metrics

Discipline name D-Index World Ranking Current World Ranking National Ranking Current National Ranking Publications Citations
Business and Management 55 720 663 37 37 127 18593

Paul G. Patterson publications per year

The chart shows the history of publications by Paul G. Patterson between 1987 and 2025, highlighting the no. of papers published in each year and offering an overview of the publication velocity of this scholar. Paul G. Patterson published across 39 years, from 1987 to 2025, averaging 3.4 papers a year. Output peaked at 9 publications in 2009. 4 of the 134 publications appeared in the last two years.

No. of publications
2 4 6 8
Bar chart. Horizontal axis: year, 1987 to 2025. Vertical axis: number of publications, 0 to 9. Peak 9 publications in 2009. 1987: 1 publication 1988: 1 publication 1989: 0 publications 1990: 0 publications 1991: 1 publication 1992: 4 publications 1993: 2 publications 1994: 1 publication 1995: 4 publications 1996: 1 publication 1997: 4 publications 1998: 4 publications 1999: 7 publications 2000: 5 publications 2001: 5 publications 2002: 1 publication 2003: 7 publications 2004: 6 publications 2005: 6 publications 2006: 1 publication 2007: 4 publications 2008: 4 publications 2009: 9 publications 2010: 5 publications 2011: 1 publication 2012: 2 publications 2013: 7 publications 2014: 3 publications 2015: 6 publications 2016: 3 publications 2017: 5 publications 2018: 4 publications 2019: 4 publications 2020: 3 publications 2021: 3 publications 2022: 1 publication 2023: 5 publications 2024: 1 publication 2025: 3 publications
1987 2025

134 publications in total across all disciplines

View publications per year as a table
Paul G. Patterson: publications per year, 1987 to 2025
Year Publications
1987 1
1988 1
1989 0
1990 0
1991 1
1992 4
1993 2
1994 1
1995 4
1996 1
1997 4
1998 4
1999 7
2000 5
2001 5
2002 1
2003 7
2004 6
2005 6
2006 1
2007 4
2008 4
2009 9
2010 5
2011 1
2012 2
2013 7
2014 3
2015 6
2016 3
2017 5
2018 4
2019 4
2020 3
2021 3
2022 1
2023 5
2024 1
2025 3
Total 134
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Paul G. Patterson publication distribution in Business and Management in 2026

The chart shows the distribution of publications by all Research.com ranked scientists in the field of Business and Management in 2026. The highlighted bar marks where Paul G. Patterson sits on this spectrum.

No. of scientists
25 50 75 100
Bar chart with 82 bars. Horizontal axis: publications, 35–39 to 436+. Vertical axis: number of scientists, 0 to 122. Most scientists, 122, have 95–99 publications. The last bar groups every scientist with 436 publications or more. The highlighted bar, 125–129 publications, is where this scientist sits. 35–39 publications: 2 scientists 40–44 publications: 2 scientists 45–49 publications: 5 scientists 50–54 publications: 20 scientists 55–59 publications: 39 scientists 60–64 publications: 66 scientists 65–69 publications: 52 scientists 70–74 publications: 80 scientists 75–79 publications: 83 scientists 80–84 publications: 116 scientists 85–89 publications: 94 scientists 90–94 publications: 111 scientists 95–99 publications: 122 scientists 100–104 publications: 104 scientists 105–109 publications: 113 scientists 110–114 publications: 96 scientists 115–119 publications: 97 scientists 120–124 publications: 112 scientists 125–129 publications: 93 scientists 130–134 publications: 79 scientists 135–139 publications: 69 scientists 140–144 publications: 80 scientists 145–149 publications: 81 scientists 150–154 publications: 85 scientists 155–159 publications: 50 scientists 160–164 publications: 74 scientists 165–169 publications: 61 scientists 170–174 publications: 40 scientists 175–179 publications: 44 scientists 180–184 publications: 47 scientists 185–189 publications: 59 scientists 190–194 publications: 35 scientists 195–199 publications: 37 scientists 200–204 publications: 49 scientists 205–209 publications: 48 scientists 210–214 publications: 34 scientists 215–219 publications: 31 scientists 220–224 publications: 37 scientists 225–229 publications: 34 scientists 230–234 publications: 25 scientists 235–239 publications: 28 scientists 240–244 publications: 34 scientists 245–249 publications: 28 scientists 250–254 publications: 23 scientists 255–259 publications: 22 scientists 260–264 publications: 11 scientists 265–269 publications: 16 scientists 270–274 publications: 23 scientists 275–279 publications: 12 scientists 280–284 publications: 16 scientists 285–289 publications: 10 scientists 290–294 publications: 12 scientists 295–299 publications: 12 scientists 300–304 publications: 8 scientists 305–309 publications: 13 scientists 310–314 publications: 13 scientists 315–319 publications: 6 scientists 320–324 publications: 10 scientists 325–329 publications: 9 scientists 330–334 publications: 7 scientists 335–339 publications: 10 scientists 340–344 publications: 10 scientists 345–349 publications: 7 scientists 350–354 publications: 4 scientists 355–359 publications: 10 scientists 360–364 publications: 3 scientists 365–369 publications: 7 scientists 370–374 publications: 2 scientists 375–379 publications: 8 scientists 380–384 publications: 4 scientists 385–389 publications: 5 scientists 390–394 publications: 5 scientists 395–399 publications: 2 scientists 400–404 publications: 2 scientists 405–409 publications: 4 scientists 410–414 publications: 3 scientists 415–419 publications: 2 scientists 420–424 publications: 5 scientists 425–429 publications: 3 scientists 430–434 publications: 1 scientist 435 publications: 1 scientist 436+ publications: 100 scientists
35–39 publications 436+

This scientist: 127 publications — 46th percentile

46% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 436 publications or more.

View publications distribution as a table
Number of Business and Management scientists by publication count, Research.com 2026 ranking edition. Based on 3,017 ranked scientists.
Publications Scientists This scientist
35–39 2
40–44 2
45–49 5
50–54 20
55–59 39
60–64 66
65–69 52
70–74 80
75–79 83
80–84 116
85–89 94
90–94 111
95–99 122
100–104 104
105–109 113
110–114 96
115–119 97
120–124 112
125–129 93 127
130–134 79
135–139 69
140–144 80
145–149 81
150–154 85
155–159 50
160–164 74
165–169 61
170–174 40
175–179 44
180–184 47
185–189 59
190–194 35
195–199 37
200–204 49
205–209 48
210–214 34
215–219 31
220–224 37
225–229 34
230–234 25
235–239 28
240–244 34
245–249 28
250–254 23
255–259 22
260–264 11
265–269 16
270–274 23
275–279 12
280–284 16
285–289 10
290–294 12
295–299 12
300–304 8
305–309 13
310–314 13
315–319 6
320–324 10
325–329 9
330–334 7
335–339 10
340–344 10
345–349 7
350–354 4
355–359 10
360–364 3
365–369 7
370–374 2
375–379 8
380–384 4
385–389 5
390–394 5
395–399 2
400–404 2
405–409 4
410–414 3
415–419 2
420–424 5
425–429 3
430–434 1
435 1
436+ 100
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Paul G. Patterson D-index placement in Business and Management in 2026

The chart shows the D-index (discipline H-index) distribution of Business and Management scientists ranked by Research.com in 2026. The highlighted bar marks where Paul G. Patterson sits on this spectrum.

No. of scientists
50 100 150
Bar chart with 60 bars. Horizontal axis: D-Index, 30 to 89+. Vertical axis: number of scientists, 0 to 171. Most scientists, 171, have 32 D-Index. The last bar groups every scientist with 89 D-Index or more. The highlighted bar, 55 D-Index, is where this scientist sits. 30 D-Index: 156 scientists 31 D-Index: 159 scientists 32 D-Index: 171 scientists 33 D-Index: 161 scientists 34 D-Index: 135 scientists 35 D-Index: 124 scientists 36 D-Index: 114 scientists 37 D-Index: 111 scientists 38 D-Index: 103 scientists 39 D-Index: 89 scientists 40 D-Index: 81 scientists 41 D-Index: 97 scientists 42 D-Index: 80 scientists 43 D-Index: 69 scientists 44 D-Index: 68 scientists 45 D-Index: 63 scientists 46 D-Index: 54 scientists 47 D-Index: 69 scientists 48 D-Index: 50 scientists 49 D-Index: 58 scientists 50 D-Index: 54 scientists 51 D-Index: 62 scientists 52 D-Index: 54 scientists 53 D-Index: 43 scientists 54 D-Index: 49 scientists 55 D-Index: 35 scientists 56 D-Index: 40 scientists 57 D-Index: 44 scientists 58 D-Index: 34 scientists 59 D-Index: 29 scientists 60 D-Index: 48 scientists 61 D-Index: 32 scientists 62 D-Index: 30 scientists 63 D-Index: 22 scientists 64 D-Index: 22 scientists 65 D-Index: 19 scientists 66 D-Index: 20 scientists 67 D-Index: 18 scientists 68 D-Index: 17 scientists 69 D-Index: 21 scientists 70 D-Index: 20 scientists 71 D-Index: 19 scientists 72 D-Index: 14 scientists 73 D-Index: 10 scientists 74 D-Index: 16 scientists 75 D-Index: 24 scientists 76 D-Index: 13 scientists 77 D-Index: 19 scientists 78 D-Index: 8 scientists 79 D-Index: 6 scientists 80 D-Index: 4 scientists 81 D-Index: 12 scientists 82 D-Index: 7 scientists 83 D-Index: 7 scientists 84 D-Index: 6 scientists 85 D-Index: 10 scientists 86 D-Index: 4 scientists 87 D-Index: 11 scientists 88 D-Index: 6 scientists 89+ D-Index: 96 scientists
30 D-Index 89+

This scientist: 55 D-Index — 77th percentile

77% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 89 D-Index or more.

View D-Index distribution as a table
Number of Business and Management scientists by D-index, Research.com 2026 ranking edition. Based on 3,017 ranked scientists.
D-Index Scientists This scientist
30 156
31 159
32 171
33 161
34 135
35 124
36 114
37 111
38 103
39 89
40 81
41 97
42 80
43 69
44 68
45 63
46 54
47 69
48 50
49 58
50 54
51 62
52 54
53 43
54 49
55 35 55
56 40
57 44
58 34
59 29
60 48
61 32
62 30
63 22
64 22
65 19
66 20
67 18
68 17
69 21
70 20
71 19
72 14
73 10
74 16
75 24
76 13
77 19
78 8
79 6
80 4
81 12
82 7
83 7
84 6
85 10
86 4
87 11
88 6
89+ 96
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Overview

Paul G. Patterson is affiliated with the University of New South Wales in Australia. Their research contributions primarily lie within the field of Business, Management and Accounting, with a focus on several subfields including Organizational Behavior and Human Resource Management, Marketing, Strategy and Management, Sociology and Political Science, and Artificial Intelligence.

The main topics covered by their work include:

  • Customer Service Quality and Loyalty
  • AI in Service Interactions
  • Sharing Economy and Platforms
  • Service and Product Innovation
  • Corporate Identity and Reputation
  • Corporate Social Responsibility Reporting
  • Auditing, Earnings Management, Governance

Paul G. Patterson has authored papers published in a range of venues. Frequent publication venues include:

  • Journal of Services Marketing
  • NRCT Data Center
  • Asia Pacific Business Review
  • Journal of Service Theory and Practice
  • Journal of service management

Their recent papers reflect a strong engagement with service robotics, customer interactions, and service employee dynamics. Selected recent publications are:

  • Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?, 2020, Journal of Service Theory and Practice
  • Customer acceptance of frontline service robots in retail banking: A qualitative approach, 2021, Journal of service management
  • Service Robots, Customers, and Service Employees: What Can We Learn from the Academic Literature and Where are the Gaps?, 2020, SSRN Electronic Journal
  • Professionals' interpersonal communications style: does it matter in building client psychological comfort?, 2021, Journal of Services Marketing
  • Alumni connectedness and its role in intention to contribute to higher education institutions, 2023, Journal of Marketing for HIGHER EDUCATION

Throughout their career, Paul G. Patterson has frequently collaborated with co-authors such as:

  • Jenny Lee
  • Vinh Nhat Lu
  • Jochen Wirtz
  • Werner H. Kunz
  • Stefanie Paluch

Best Publications

  • Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context: an empirical examination

    Paul G. Patterson;Richard A. Spreng

  • Brave new world: service robots in the frontline

    Jochen Wirtz;Paul G. Patterson;Werner H. Kunz;Thorsten Gruber

  • Modeling the determinants of customer satisfaction for business-to-business professional services

    Paul G. Patterson;Lester W. Johnson;Richard A. Spreng

  • Switching costs, alternative attractiveness and experience as moderators of relationship commitment in professional, consumer services

    Neeru Sharma;Paul G. Patterson

  • The impact of communication effectiveness and service quality on relationship commitment in consumer, professional services

    Neeru Sharma;Paul G. Patterson

  • A cross-cultural study of switching barriers and propensity to stay with service providers

    Paul G. Patterson;Tasman Smith

  • Service failure recovery: The moderating impact of individual-level cultural value orientation on perceptions of justice

    Paul G. Patterson;Elizabeth Cowley;Kriengsin Prasongsukarn

  • Services marketing : an Asia-Pacific and Australian perspective

    Christopher H. Lovelock;Paul Patterson;Rhett H. Walker

  • Service Recovery and Fairness Perceptions in Collectivist and Individualist Contexts

    Anna S. Mattila;Paul G. Patterson

  • Customer rage episodes: Emotions, expressions and behaviors

    Janet R. McColl-Kennedy;Paul G. Patterson;Amy K. Smith;Michael K. Brady

  • Expectations and product performance as determinants of satisfaction for a high-involvement purchase

    Paul G. Patterson

  • Relationship benefits in service industries: a replication in a Southeast Asian context

    Paul G. Patterson;Tasman Smith

  • The impact of culture on consumers’ perceptions of service recovery efforts

    Anna S. Mattila;Paul G. Patterson

  • A relational model of export performance

    Chris Styles;Paul G Patterson;Farid Ahmed

  • A Typology of Service Firms in International Markets: An Empirical Investigation:

    Paul G. Patterson;Muris Cicic

  • Customer choice of self‐service technology: the roles of situational influences and past experience

    Cheng Wang;Jennifer Harris;Paul G. Patterson

  • Revenue management: resolving potential customer conflicts

    Jochen Wirtz;Sheryl E Kimes;Jeannette Ho Pheng Theng;Paul Patterson

  • The Roles of Habit, Self-Efficacy, and Satisfaction in Driving Continued Use of Self-Service Technologies: A Longitudinal Study

    Cheng Wang;Jennifer Harris;Paul Patterson

  • Criteria used to select management consultants

    Philip L. Dawes;Grahame R. Dowling;Paul G. Patterson

Frequent Co-Authors

Janet R. McColl-Kennedy
Janet R. McColl-Kennedy University of Queensland
Ko de Ruyter
Ko de Ruyter King's College London
Martin Wetzels
Martin Wetzels EDHEC Business School
Michael K. Brady
Michael K. Brady Florida State University
Grahame R. Dowling
Grahame R. Dowling University of Technology Sydney
Jochen Wirtz
Jochen Wirtz National University of Singapore
Aviv Shoham
Aviv Shoham University of Haifa
Anna S. Mattila
Anna S. Mattila Pennsylvania State University
Thorsten Gruber
Thorsten Gruber Loughborough University
Mark Uncles
Mark Uncles University of New South Wales

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