2026 Lester W. Johnson: Business and Management Researcher – H-Index, Publications & Awards

Discipline name	D-Index	World Ranking	Current World Ranking	National Ranking	Current National Ranking	Publications	Citations
Business and Management	58	604	564	30	30	273	21603

Overview

Lester W. Johnson is affiliated with Swinburne University of Technology in Australia. Their research primarily falls under the field of Business, Management and Accounting, with a focus on several subfields including Marketing, Sociology and Political Science, Organizational Behavior and Human Resource Management, Management, Monitoring, Policy and Law, and Strategy and Management.

The scientist's work covers a range of topics related to consumer behavior, marketing, and sustainability. Main topics include:

Consumer Behavior in Brand Consumption and Identification
Digital Marketing and Social Media
Environmental Sustainability in Business
Customer Service Quality and Loyalty
Environmental Education and Sustainability
Consumer Retail Behavior Studies
Sharing Economy and Platforms

Johnson has contributed to the academic community through multiple recent publications, some of which are:

"Making conversations with chatbots more personalized," 2020, Computers in Human Behavior
"Factors influencing customer's loyalty towards ride-hailing taxi services - A case study of Vietnam," 2020, Transportation Research Part A Policy and Practice
"Exploring the impact of chatbots on consumer sentiment and expectations in retail," 2021, Journal of Retailing and Consumer Services
"The effect of place image and place attachment on residents' perceived value and support for tourism development," 2020, Current Issues in Tourism
"Consumer behaviour and environmental sustainability," 2020, Journal of Consumer Behaviour

Frequent publication venues include:

Sustainability
Journal of Consumer Behaviour
Businesses
Journal of Retailing and Consumer Services
Journal of Fashion Marketing and Management

Johnson has collaborated extensively with a number of co-authors, who frequently appear alongside in publications. These include:

Civilai Leckie
Hassan Kalantari Daronkola
Seyedeh Fatemeh Ghasempour Ganji
Chamila Perera
Diep Ngoc Su

In addition to journal articles, Johnson has contributed to academic books, including a publication titled Consumer Behavior in the Internet Era released in 2022 by Frontiers Media.

Best Publications

The Role of Perceived Risk in the Quality-Value Relationship: A Study in a Retail Environment

Julian C. Sweeney;Geoffrey N. Soutar;Lester W. Johnson

2710
Citations
Measuring Perceptions of Brand Luxury

Franck Vigneron;Lester W. Johnson

2295
Citations
A Review and a Conceptual Framework of Prestige-Seeking Consumer Behavior

Franck Vigneron;Lester W. Johnson;Monash Mt

2068
Citations
Modeling the determinants of customer satisfaction for business-to-business professional services

Paul G. Patterson;Lester W. Johnson;Richard A. Spreng

1365
Citations
Applied discrete-choice modelling

David A. Hensher;Lester W. Johnson

1228
Citations
A Hierarchical Model of Health Service Quality: Scale Development and Investigation of an Integrated Model

Tracey S. Dagger;Jillian C. Sweeney;Lester W. Johnson

1102
Citations
Antecedents of consumer brand engagement and brand loyalty

Civilai Leckie;Munyaradzi W. Nyadzayo;Lester W. Johnson

499
Citations
Retail service quality and perceived value

Jillian C. Sweeney;Geoffrey N. Soutar;Lester W. Johnson

453
Citations
A customer‐service worker relationship model

Liliana L. Bove;Lester W. Johnson

385
Citations
Why consumers use and do not use technology‐enabled services

Rhett H. Walker;Lester W. Johnson

367
Citations
Advertising corporate social responsibility initiatives to communicate corporate image: Inhibiting scepticism to enhance persuasion

Alan A Pomering;Lester W Johnson

353
Citations
Customer relationships with service personnel: Do we measure closeness, quality or strength?

Liliana L. Bove;Lester W. Johnson

319
Citations
Customer empowerment and relationship outcomes in healthcare consultations

Robyn Ouschan;Jillian Sweeney;Lester Johnson

318
Citations
Modeling the determinants of customer satisfaction for business-to-business professional services

Unknown

293
Citations
Celebrity endorsement, self-brand connection and consumer-based brand equity

Abhishek Dwivedi;Lester W. Johnson;Robert E. McDonald

272
Citations
Consumer emotional brand attachment with social media brands and social media brand equity

Abhishek Dwivedi;Lester W. Johnson;Dean Charles Wilkie;Luciana De Araujo-Gil

240
Citations
Greenwash and Green Purchase Intention: The Mediating Role of Green Skepticism

Thi Thu Huong Nguyen;Thi Thu Huong Nguyen;Zhi Yang;Ninh Nguyen;Lester W. Johnson

225
Citations
Customer loyalty to one service worker: Should it be discouraged?

Liliana L. Bove;Lester W. Johnson

218
Citations
Conceptualising a contemporary marketing mix for sustainable tourism

Alan A Pomering;Gary I Noble;Lester W Johnson

218
Citations
Australasian Marketing Journal

Frank Alpert;Lester W Johnson

216
Citations
Impact of self on attitudes toward luxury brands among teens

Luciana A. Gil;Kyoung Nan Kwon;Linda K. Good;Lester W. Johnson

208
Citations
Making conversations with chatbots more personalized

Michael Shumanov;Lester Johnson

182
Citations

Frequent Co-Authors

David A. Hensher University of Sydney

Jillian C. Sweeney University of Western Australia

Liliana L. Bove University of Melbourne

Jordan J. Louviere University of South Australia

Peter R. Carroll University of California, San Francisco

Siegfried P. Gudergan University of Waikato

Geoffrey N. Soutar University of Western Australia

Pascale G. Quester Swinburne University of Technology

Michael Jay Polonsky Deakin University

Mark Uncles University of New South Wales

External Links

Personal website of Lester W. Johnson Google Scholar page

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