Jillian C. Sweeney

What is she best known for?

The fields of study she is best known for:

• Marketing
• Social psychology
• Sociology

Her scientific interests lie mostly in Marketing, Service quality, Quality, Service and Consumer behaviour. Her Marketing study integrates concerns from other disciplines, such as Value, Coproduction, Advertising and Customer value. Her biological study spans a wide range of topics, including Point of sale and Scale.

Her Scale research incorporates elements of Patient satisfaction, Durable good, Applied psychology and Business value. Her work investigates the relationship between Service and topics such as Customer satisfaction that intersect with problems in Structural equation modeling, Service satisfaction and Customer service. Her Consumer behaviour research includes themes of Word of mouth, Focus group, Self-justification and Conceptualization.

Her most cited work include:

• Consumer perceived value: The development of a multiple item scale (3288 citations)
• Health Care Customer Value Cocreation Practice Styles (559 citations)
• A Hierarchical Model of Health Service Quality: Scale Development and Investigation of an Integrated Model (493 citations)

What are the main themes of her work throughout her whole career to date?

Jillian C. Sweeney spends much of her time researching Marketing, Service, Service quality, Social psychology and Advertising. Her work in the fields of Relationship marketing and Scale overlaps with other areas such as Context and Exploratory research. Scale is closely attributed to Value in her study.

Her Service study deals with Knowledge management intersecting with Service. Her study with Service quality involves better knowledge in Quality. Her research in Social psychology tackles topics such as Word of mouth which are related to areas like Focus group.

She most often published in these fields:

• Marketing (54.02%)
• Service (24.14%)
• Service quality (18.39%)

What were the highlights of her more recent work (between 2017-2021)?

• Marketing (54.02%)
• Context (12.64%)
• Value cocreation (5.75%)

In recent papers she was focusing on the following fields of study:

Her primary scientific interests are in Marketing, Context, Value cocreation, Service and Service provider. Jillian C. Sweeney focuses mostly in the field of Marketing, narrowing it down to matters related to Quality of life and, in some cases, Co-creation. Her study in Value cocreation is interdisciplinary in nature, drawing from both Empirical research and Customer value.

Her Service research is multidisciplinary, incorporating elements of Cognitive psychology, Situational ethics, Critical Incident Technique and Facial expression. Her Service provider research is multidisciplinary, relying on both Resource integration and Internet privacy. Jillian C. Sweeney studied Internet privacy and Use value that intersect with Scale, Originality, Applied psychology and Financial plan.

Between 2017 and 2021, her most popular works were:

• Business model innovation and value-creation: the triadic way (46 citations)
• Managing Customer Resource Endowments and Deficiencies for Value Cocreation: Complex Relational Services: (12 citations)
• Examining positive and negative value-in-use in a complex service setting (10 citations)

In her most recent research, the most cited papers focused on:

• Marketing
• Social psychology
• Sociology

Jillian C. Sweeney mainly investigates Service provider, Resource integration, Resource, Value cocreation and Knowledge management.