Irene Gil Saura

Best Publications

• Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour

  Martina G. Gallarza;Irene Gil Saura

  2182
  Citations

• Destination image

  Unknown

  1563
  Citations

• The value of value: Further excursions on the meaning and role of customer value

  Martina G. Gallarza;Irene Gil-Saura;Morris B. Holbrook

  676
  Citations

• Purchase intention and purchase behavior online: A cross-cultural approach

  Unknown

  584
  Citations

• Logistics service quality: a new way to loyalty

  Irene Gil Saura;David Servera Francés;Gloria Berenguer Contrí;María Fuentes Blasco

  392
  Citations

• Relationships among customer orientation, service orientation and job satisfaction in financial services

  Irene Gil Saura;Gloria Berenguer Contrí;Amparo Cervera Taulet;Beatriz Moliner Velázquez

  227
  Citations

• The quality-value-satisfaction-loyalty chain: relationships and impacts

  Martina G. Gallarza;Irene Gil Saura;Francisco Arteaga Moreno

  181
  Citations

• A multidimensional service-value scale based on Holbrook’s typology of customer value: Bridging the gap between the concept and its measurement

  Martina G. Gallarza;Francisco Arteaga;Giacomo Del Chiappa;Irene Gil-Saura

  175
  Citations

• Conceptualizing and measuring loyalty: Towards a conceptual model of tourist loyalty antecedents

  Beatriz Moliner Velázquez;Irene Gil Saura;María Eugenia Ruiz Molina

  162
  Citations

• Desarrollo de una escala multidimensional para medir el valor percibido de una experiencia de servicio

  Irene Gil Saura;Martina G Gallarza

  162
  Citations

• The value of B2B relationships

  Unknown

  140
  Citations

• The roles of service encounters, service value, and job satisfaction in achieving customer satisfaction in business relationships

  Unknown

  135
  Citations

• How can integrated marketing communications and advanced technology influence the creation of customer-based brand equity? Evidence from the hospitality industry

  Unknown

  135
  Citations

• The concept of value and its dimensions: a tool for analysing tourism experiences

  Unknown

  115
  Citations

• “Green” practices as antecedents of functional value, guest satisfaction and loyalty

  Unknown

  103
  Citations

• La investigación en valor percibido desde el marketing

  Irene Gil Saura;Martina González Gallarza

  100
  Citations

• Perceived value, customer attitude and loyalty in retailing

  Unknown

  100
  Citations

• Value dimensions in consumers’ experience: Combining the intra- and inter-variable approaches in the hospitality sector

  Martina G. Gallarza;Francisco Arteaga;Giacomo Del Chiappa;Giacomo Del Chiappa;Irene Gil-Saura

  99
  Citations

• Intrinsic value dimensions and the value-satisfaction-loyalty chain: a causal model for services

  Martina G. Gallarza;Francisco Arteaga-Moreno;Giacomo Del Chiappa;Irene Gil-Saura

  95
  Citations

• Causes for complaining behaviour intentions: the moderator effect of previous customer experience of the restaurant

  Beatriz Moliner Velázquez;María Fuentes Blasco;Irene Gil Saura;Gloria Berenguer Contrí

  92
  Citations