Tor W. Andreassen

Tor W. Andreassen publication distribution in Business and Management in 2026

The chart shows the distribution of publications by all Research.com ranked scientists in the field of Business and Management in 2026. The highlighted bar marks where Tor W. Andreassen sits on this spectrum.

Tor W. Andreassen D-index placement in Business and Management in 2026

The chart shows the D-index (discipline H-index) distribution of Business and Management scientists ranked by Research.com in 2026. The highlighted bar marks where Tor W. Andreassen sits on this spectrum.

Best Publications

• Customer loyalty and complex services: The impact of corporate image on quality, customer satisfaction and loyalty for customers with varying degrees of service expertise

  Tor Wallin Andreassen;Bodil Lindestad

  2705
  Citations

• The Evolution and Future of National Customer Satisfaction Index Models

  Michael D. Johnson;Anders Gustafsson;Tor Wallin Andreassen;Line Lervik

  1881
  Citations

• Antecedents to satisfaction with service recovery

  Tor Wallin Andreassen

  885
  Citations

• “Service Encounter 2.0”: an investigation into the roles of technology, employees and customers

  Bart Larivière;David Bowen;Tor W. Andreassen;Werner Kunz

  806
  Citations

• The Effect of Corporate Image in the Formation of Customer Loyalty

  Tor Wallin Andreassen;Bodil Lindestad

  714
  Citations

• The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share‐of‐wallet

  Timothy L. Keiningham;Bruce Cooil;Lerzan Aksoy;Tor W. Andreassen

  682
  Citations

• A Longitudinal Examination of Net Promoter and Firm Revenue Growth

  Timothy L. Keiningham;Bruce Cooil;Tor Wallin Andreassen;Lerzan Aksoy

  535
  Citations

• From Disgust to Delight Do Customers Hold a Grudge

  Tor Wallin Andreassen

  477
  Citations

• Satisfaction, Loyalty and Reputation as Indicators of Customer Orientation in the Public Sector

  Tor Wallin Andreassen

  468
  Citations

• Beyond traditional word‐of‐mouth: An expanded model of customer‐driven influence

  Vera Blazevic;Wafa Hammedi;Ina Garnefeld;Roland T. Rust

  285
  Citations

• Electronic healthcare: a study of people's readiness and attitude toward performing self‐diagnosis

  Even J. Lanseng;Tor W. Andreassen

  252
  Citations

• What Drives Customer Loyalty with Complaint Resolution

  Tor Wallin Andreassen

  245
  Citations

• Service innovation and electronic word‐of‐mouth: is it worth listening to?

  Tor W. Andreassen;Sandra Streukens

  222
  Citations

• Business model innovation and value-creation: the triadic way

  Tor Wallin Andreassen;Line Lervik-Olsen;Hannah Snyder;Allard C.R. Van Riel

  213
  Citations

• Linking service design to value creation and service research

  Tor Wallin Andreassen;Per Kristensson;Line Lervik-Olsen;A. Parasuraman

  210
  Citations

• (Dis)satisfaction with public services: the case of public transportation

  Tor Wallin Andreassen

  210
  Citations

• A Longitudinal Examination of Net Promoter and Firm Revenue Growth

  Unknown

  204
  Citations

• Customer engagement in evolving technological environments: synopsis and guiding propositions

  Linda D. Hollebeek;David E. Sprott;Tor W. Andreassen;Carolyn Costley

  194
  Citations

• Image Congruence and the Adoption of Service Innovations

  Mirella Kleijnen;Ko de Ruyter;Tor W. Andreassen

  178
  Citations

• Linking Customer Loyalty to Growth

  Timothy L. Keiningham;Lerzan Aksoy;Bruce Cooil;Tor Wallin Andreassen

  170
  Citations