World's Best Scientists 2026 revealed!

D-Index & Metrics

Business and Management

D-Index
35
Citations
18294
World Ranking
2119
National Ranking
121

Pennie Frow publication distribution in Business and Management in 2026

The chart shows the distribution of publications by all Research.com ranked scientists in the field of Business and Management in 2026. The highlighted bar marks where Pennie Frow sits on this spectrum.

35–39 publications: 2 scientists 40–44 publications: 2 scientists 45–49 publications: 5 scientists 50–54 publications: 20 scientists 55–59 publications: 39 scientists 60–64 publications: 66 scientists 65–69 publications: 52 scientists 70–74 publications: 80 scientists 75–79 publications: 83 scientists 80–84 publications: 116 scientists 85–89 publications: 94 scientists 90–94 publications: 111 scientists 95–99 publications: 122 scientists 100–104 publications: 104 scientists 105–109 publications: 113 scientists 110–114 publications: 96 scientists 115–119 publications: 97 scientists 120–124 publications: 112 scientists 125–129 publications: 93 scientists 130–134 publications: 79 scientists 135–139 publications: 69 scientists 140–144 publications: 80 scientists 145–149 publications: 81 scientists 150–154 publications: 85 scientists 155–159 publications: 50 scientists 160–164 publications: 74 scientists 165–169 publications: 61 scientists 170–174 publications: 40 scientists 175–179 publications: 44 scientists 180–184 publications: 47 scientists 185–189 publications: 59 scientists 190–194 publications: 35 scientists 195–199 publications: 37 scientists 200–204 publications: 49 scientists 205–209 publications: 48 scientists 210–214 publications: 34 scientists 215–219 publications: 31 scientists 220–224 publications: 37 scientists 225–229 publications: 34 scientists 230–234 publications: 25 scientists 235–239 publications: 28 scientists 240–244 publications: 34 scientists 245–249 publications: 28 scientists 250–254 publications: 23 scientists 255–259 publications: 22 scientists 260–264 publications: 11 scientists 265–269 publications: 16 scientists 270–274 publications: 23 scientists 275–279 publications: 12 scientists 280–284 publications: 16 scientists 285–289 publications: 10 scientists 290–294 publications: 12 scientists 295–299 publications: 12 scientists 300–304 publications: 8 scientists 305–309 publications: 13 scientists 310–314 publications: 13 scientists 315–319 publications: 6 scientists 320–324 publications: 10 scientists 325–329 publications: 9 scientists 330–334 publications: 7 scientists 335–339 publications: 10 scientists 340–344 publications: 10 scientists 345–349 publications: 7 scientists 350–354 publications: 4 scientists 355–359 publications: 10 scientists 360–364 publications: 3 scientists 365–369 publications: 7 scientists 370–374 publications: 2 scientists 375–379 publications: 8 scientists 380–384 publications: 4 scientists 385–389 publications: 5 scientists 390–394 publications: 5 scientists 395–399 publications: 2 scientists 400–404 publications: 2 scientists 405–409 publications: 4 scientists 410–414 publications: 3 scientists 415–419 publications: 2 scientists 420–424 publications: 5 scientists 425–429 publications: 3 scientists 430–434 publications: 1 scientists 435 publications: 1 scientists 436+ publications: 100 scientists
35 publications 436+

This scientist: 73 publications — 8th percentile

8% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 436 publications or more.

Pennie Frow D-index placement in Business and Management in 2026

The chart shows the D-index (discipline H-index) distribution of Business and Management scientists ranked by Research.com in 2026. The highlighted bar marks where Pennie Frow sits on this spectrum.

30 D-Index: 156 scientists 31 D-Index: 159 scientists 32 D-Index: 171 scientists 33 D-Index: 161 scientists 34 D-Index: 135 scientists 35 D-Index: 124 scientists 36 D-Index: 114 scientists 37 D-Index: 111 scientists 38 D-Index: 103 scientists 39 D-Index: 89 scientists 40 D-Index: 81 scientists 41 D-Index: 97 scientists 42 D-Index: 80 scientists 43 D-Index: 69 scientists 44 D-Index: 68 scientists 45 D-Index: 63 scientists 46 D-Index: 54 scientists 47 D-Index: 69 scientists 48 D-Index: 50 scientists 49 D-Index: 58 scientists 50 D-Index: 54 scientists 51 D-Index: 62 scientists 52 D-Index: 54 scientists 53 D-Index: 43 scientists 54 D-Index: 49 scientists 55 D-Index: 35 scientists 56 D-Index: 40 scientists 57 D-Index: 44 scientists 58 D-Index: 34 scientists 59 D-Index: 29 scientists 60 D-Index: 48 scientists 61 D-Index: 32 scientists 62 D-Index: 30 scientists 63 D-Index: 22 scientists 64 D-Index: 22 scientists 65 D-Index: 19 scientists 66 D-Index: 20 scientists 67 D-Index: 18 scientists 68 D-Index: 17 scientists 69 D-Index: 21 scientists 70 D-Index: 20 scientists 71 D-Index: 19 scientists 72 D-Index: 14 scientists 73 D-Index: 10 scientists 74 D-Index: 16 scientists 75 D-Index: 24 scientists 76 D-Index: 13 scientists 77 D-Index: 19 scientists 78 D-Index: 8 scientists 79 D-Index: 6 scientists 80 D-Index: 4 scientists 81 D-Index: 12 scientists 82 D-Index: 7 scientists 83 D-Index: 7 scientists 84 D-Index: 6 scientists 85 D-Index: 10 scientists 86 D-Index: 4 scientists 87 D-Index: 11 scientists 88 D-Index: 6 scientists 89+ D-Index: 96 scientists
30 D-Index 89+

This scientist: 35 D-Index — 30th percentile

30% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 89 D-Index or more.

Overview

Pennie Frow is affiliated with the University of Sydney in Australia and specializes in the field of Business, Management and Accounting. Their research spans several subfields, including Organizational Behavior and Human Resource Management, Marketing, Strategy and Management, Sociology and Political Science, and Management Science and Operations Research.

Their work predominantly addresses topics related to Customer Service Quality and Loyalty, Service and Product Innovation, and Innovation and Knowledge Management. Additional areas of focus include Digital Marketing and Social Media, Consumer Behavior in Brand Consumption and Identification, Complex Systems and Decision Making, and Global Healthcare and Medical Tourism.

Recent publications by Pennie Frow include:

  • "Customer Advocacy: A Distinctive Form of Word of Mouth," 2020, Journal of Service Research
  • "Emergence and Phase Transitions in Service Ecosystems," 2021, Journal of Business Research
  • "Toward a Comprehensive Framework of Value Proposition Development: From Strategy to Implementation," 2020, Industrial Marketing Management
  • "Viability Mechanisms in Market Systems: Prerequisites for Market Shaping," 2020, Journal of Business and Industrial Marketing
  • "How Does a Hospital Servicescape Impact the Well-being and Satisfaction of Both Health Care Customers and Professionals?" 2023, Journal of Services Marketing

Frequent collaborators in their research include:

  • Adrian Payne
  • Jill Sweeney
  • Francesco Polese
  • Suvi Nenonen
  • Dan Liu

The primary journals for Pennie Frow's publications comprise:

  • Journal of Service Research
  • Journal of Business Research
  • Industrial Marketing Management
  • Journal of Business and Industrial Marketing
  • Journal of Services Marketing

Best Publications

  • Managing the co-creation of value

    Adrian F. Payne;Kaj Storbacka;Pennie Frow

  • A Strategic Framework for Customer Relationship Management

    Adrian Payne;Pennie Frow

  • Co-creating brands : Diagnosing and designing the relationship experience

    Adrian Payne;Kaj Storbacka;Pennie Frow;Simon Knox

  • Towards the ‘perfect’ customer experience

    Pennie Frow;Adrian Payne

  • Managing Co-creation Design: A Strategic Approach to Innovation

    Pennie Frow;Suvi Nenonen;Adrian Payne;Kaj Storbacka

  • A stakeholder perspective of the value proposition concept

    Pennie Frow;Adrian Payne

  • Customer Relationship Management: from Strategy to Implementation

    Adrian Payne

  • The role of multichannel integration in customer relationship management

    Adrian Payne;Pennie Frow

  • Value propositions as communication practice: Taking a wider view

    David Ballantyne;Pennie Frow;Richard J. Varey;Adrian Payne

  • Co-creation practices: Their role in shaping a health care ecosystem

    Pennie Frow;Janet R. McColl-Kennedy;Adrian Payne

  • The customer value proposition: evolution, development, and application in marketing

    Adrian Payne;Pennie Frow;Andreas Eggert

  • Value propositions: A service ecosystems perspective

    Pennie Frow;Janet R. McColl-Kennedy;Toni Hilton;Anthony Davidson

  • Conceptualizing and communicating value in business markets: From value in exchange to value in use

    Andreas Eggert;Wolfgang Ulaga;Pennie Frow;Adrian Payne

  • Relationship marketing: looking backwards towards the future

    Adrian Payne;Pennie Frow

  • Customer Relationship Management: A Strategic Perspective

    Pennie Frow;Adrian Payne

  • Customer management and CRM: addressing the dark side

    Pennie Frow;Adrian Payne;Ian F. Wilkinson;Louise Young

  • Relationship Value Management: Exploring the Integration of Employee, Customer and Shareholder Value and Enterprise Performance Models

    Adrian Payne;Sue Holt;Pennie Frow

  • Strategic Customer Management: Integrating Relationship Marketing and CRM

    Adrian Payne;Pennie Frow

  • Designing Business Models for Value Co-Creation

    Kaj Storbacka;Pennie Frow;Suvi Maria Nenonen;Adrian Payne

  • Developing superior value propositions: a strategic marketing imperative

    Adrian Payne;Pennie Frow

Frequent Co-Authors

Adrian Payne
Adrian Payne University of New South Wales
Malcolm McDonald
Malcolm McDonald Cranfield University
Kaj Storbacka
Kaj Storbacka Hanken School of Economics
Andreas Eggert
Andreas Eggert Freie Universität Berlin
Janet R. McColl-Kennedy
Janet R. McColl-Kennedy University of Queensland
Ian Wilkinson
Ian Wilkinson University of Sydney
Elina Jaakkola
Elina Jaakkola University of Turku
Bo Edvardsson
Bo Edvardsson Karlstad University
Timothy L. Keiningham
Timothy L. Keiningham St. John's University

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