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Christian Grönroos

Christian Grönroos

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Business and Management
Finland
2026

D-Index & Metrics

Business and Management

D-Index
74
Citations
93850
World Ranking
235
National Ranking
1

Research.com Recognitions

  • 2026 - Research.com Business and Management in Finland Leader Award
  • 2025 - Research.com Business and Management in Finland Leader Award
  • 2024 - Research.com Business and Management in Finland Leader Award
  • 2023 - Research.com Business and Management in Finland Leader Award

Overview

Christian Grönroos is affiliated with the Hanken School of Economics in Finland. Their research spans the field of Business, Management and Accounting, with a particular focus on Marketing, Organizational Behavior and Human Resource Management, Management Information Systems, Strategy and Management, as well as Sociology and Political Science.

The subfields in which Grönroos is active include:

  • Marketing
  • Organizational Behavior and Human Resource Management
  • Management Information Systems
  • Strategy and Management
  • Sociology and Political Science

The main topics covered in their work reflect several areas of business and service innovation:

  • Service and Product Innovation
  • Customer Service Quality and Loyalty
  • Quality and Supply Management
  • Consumer Behavior in Brand Consumption and Identification
  • Consumer Retail Behavior Studies
  • Information Systems Theories and Implementation
  • Sustainable Supply Chain Management

Grönroos has published in several academic venues, contributing primarily to journals focused on services and business research. Frequent publication venues include:

  • Journal of Service Theory and Practice
  • Journal of Business Research
  • Journal of Services Marketing
  • Journal of Service Management
  • International Journal of Operations & Production Management

Their recent papers demonstrate involvement in topics related to service marketing, value creation, and operational management. Selected recent works are:

  • "Explaining the servitization paradox: a configurational theory and a performance measurement framework" (2021), International Journal of Operations & Production Management
  • "Value-in-use and service quality: do customers see a difference?" (2020), Journal of Service Theory and Practice
  • "Understanding the value process: Value creation in a luxury service context" (2020), Journal of Business Research
  • "Viewpoint: service marketing research priorities" (2020), Journal of Services Marketing
  • "Towards a Marketing Renaissance: Challenging Underlying Assumptions" (2023), Australasian Marketing Journal (AMJ)

Grönroos has collaborated with various co-authors across their research projects. Frequent co-authors include:

  • Saara Brax
  • Armando Calabrese
  • Nathan Levialdi Ghiron
  • Luigi Tiburzi
  • Gustav Medberg

Best Publications

  • A Service Quality Model and its Marketing Implications

    Christian Grönroos

  • Service Management and Marketing: Customer Management in Service Competition

    Christian Grönroos

  • Service Management and Marketing: A Customer Relationship Management Approach

    Christian Grönroos

  • Keynote paper From marketing mix to relationship marketing ‐ towards a paradigm shift in marketing

    Christian Grönroos

  • The value concept and relationship marketing

    Annika Ravald;Christian Grönroos

  • From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing

    Christian Gronroos

  • Critical service logic: making sense of value creation and co-creation

    Christian Grönroos;Päivi Voima

  • Service logic revisited: who creates value? And who co‐creates?

    Christian Grönroos

  • Service Management and Marketing: Managing the Moments of Truth in Service Competition

    Christian Grönroos

  • Value co-creation in service logic: A critical analysis:

    Christian Grönroos

  • Managing Customer Relationships for Profit: The Dynamics of Relationship Quality

    Kaj Storbacka;Tore Strandvik;Christian Grönroos

  • Strategic Management and Marketing in the Service Sector

    Christian Grönroos

  • Relationship approach to marketing in service contexts: The marketing and organizational behavior interface

    Christian Gronroos

  • The relationship marketing process: communication, interaction, dialogue, value

    Christian Grönroos

  • From Marketing Mix to Relationship Marketing

    Christian Grönroos

  • Adopting a service logic for marketing

    Christian Grönroos

  • An Applied Service Marketing Theory

    Christian Grönroos

  • Value‐driven relational marketing: From products to resources and competencies

    Christian Grönroos

  • Marketing y gestión de servicios: la gestión de los momentos de la verdad y la competencia en los servicios

    Christian Grönroos

  • A Service‐Orientated Approach to Marketing of Services

    C. Gronroos

Frequent Co-Authors

Bo Edvardsson
Bo Edvardsson Karlstad University
Evert Gummesson
Evert Gummesson Stockholm University
Jochen Wirtz
Jochen Wirtz National University of Singapore
Luiz Moutinho
Luiz Moutinho University of Suffolk
Robert F. Lusch
Robert F. Lusch University of Arizona
Stephen L. Vargo
Stephen L. Vargo University of Oklahoma
Jagdish N. Sheth
Jagdish N. Sheth Emory University
Ko de Ruyter
Ko de Ruyter King's College London
Robin Nunkoo
Robin Nunkoo University of Johannesburg

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