World's Best Scientists 2026 revealed!

D-Index & Metrics

Business and Management

D-Index
32
Citations
7577
World Ranking
2585
National Ranking
32

Kristina Heinonen publication distribution in Business and Management in 2026

The chart shows the distribution of publications by all Research.com ranked scientists in the field of Business and Management in 2026. The highlighted bar marks where Kristina Heinonen sits on this spectrum.

35–39 publications: 2 scientists 40–44 publications: 2 scientists 45–49 publications: 5 scientists 50–54 publications: 20 scientists 55–59 publications: 39 scientists 60–64 publications: 66 scientists 65–69 publications: 52 scientists 70–74 publications: 80 scientists 75–79 publications: 83 scientists 80–84 publications: 115 scientists 85–89 publications: 94 scientists 90–94 publications: 111 scientists 95–99 publications: 122 scientists 100–104 publications: 104 scientists 105–109 publications: 113 scientists 110–114 publications: 96 scientists 115–119 publications: 97 scientists 120–124 publications: 112 scientists 125–129 publications: 93 scientists 130–134 publications: 79 scientists 135–139 publications: 69 scientists 140–144 publications: 80 scientists 145–149 publications: 81 scientists 150–154 publications: 85 scientists 155–159 publications: 50 scientists 160–164 publications: 74 scientists 165–169 publications: 61 scientists 170–174 publications: 40 scientists 175–179 publications: 44 scientists 180–184 publications: 47 scientists 185–189 publications: 59 scientists 190–194 publications: 35 scientists 195–199 publications: 37 scientists 200–204 publications: 49 scientists 205–209 publications: 48 scientists 210–214 publications: 34 scientists 215–219 publications: 31 scientists 220–224 publications: 37 scientists 225–229 publications: 34 scientists 230–234 publications: 25 scientists 235–239 publications: 28 scientists 240–244 publications: 34 scientists 245–249 publications: 28 scientists 250–254 publications: 23 scientists 255–259 publications: 22 scientists 260–264 publications: 11 scientists 265–269 publications: 16 scientists 270–274 publications: 23 scientists 275–279 publications: 12 scientists 280–284 publications: 16 scientists 285–289 publications: 10 scientists 290–294 publications: 12 scientists 295–299 publications: 12 scientists 300–304 publications: 8 scientists 305–309 publications: 13 scientists 310–314 publications: 13 scientists 315–319 publications: 6 scientists 320–324 publications: 10 scientists 325–329 publications: 9 scientists 330–334 publications: 7 scientists 335–339 publications: 10 scientists 340–344 publications: 10 scientists 345–349 publications: 7 scientists 350–354 publications: 4 scientists 355–359 publications: 10 scientists 360–364 publications: 3 scientists 365–369 publications: 7 scientists 370–374 publications: 2 scientists 375–379 publications: 8 scientists 380–384 publications: 4 scientists 385–389 publications: 5 scientists 390–394 publications: 5 scientists 395–399 publications: 2 scientists 400–404 publications: 2 scientists 405–409 publications: 4 scientists 410–414 publications: 3 scientists 415–419 publications: 2 scientists 420–424 publications: 5 scientists 425–429 publications: 3 scientists 430–434 publications: 1 scientists 435 publications: 1 scientists 436+ publications: 100 scientists
35 publications 436+

This scientist: 78 publications — 11th percentile

11% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 436 publications or more.

Kristina Heinonen D-index placement in Business and Management in 2026

The chart shows the D-index (discipline H-index) distribution of Business and Management scientists ranked by Research.com in 2026. The highlighted bar marks where Kristina Heinonen sits on this spectrum.

30 D-Index: 156 scientists 31 D-Index: 159 scientists 32 D-Index: 171 scientists 33 D-Index: 161 scientists 34 D-Index: 135 scientists 35 D-Index: 124 scientists 36 D-Index: 114 scientists 37 D-Index: 111 scientists 38 D-Index: 103 scientists 39 D-Index: 89 scientists 40 D-Index: 81 scientists 41 D-Index: 97 scientists 42 D-Index: 80 scientists 43 D-Index: 69 scientists 44 D-Index: 67 scientists 45 D-Index: 63 scientists 46 D-Index: 54 scientists 47 D-Index: 69 scientists 48 D-Index: 50 scientists 49 D-Index: 58 scientists 50 D-Index: 54 scientists 51 D-Index: 62 scientists 52 D-Index: 54 scientists 53 D-Index: 43 scientists 54 D-Index: 49 scientists 55 D-Index: 35 scientists 56 D-Index: 40 scientists 57 D-Index: 44 scientists 58 D-Index: 34 scientists 59 D-Index: 29 scientists 60 D-Index: 48 scientists 61 D-Index: 32 scientists 62 D-Index: 30 scientists 63 D-Index: 22 scientists 64 D-Index: 22 scientists 65 D-Index: 19 scientists 66 D-Index: 20 scientists 67 D-Index: 18 scientists 68 D-Index: 17 scientists 69 D-Index: 21 scientists 70 D-Index: 20 scientists 71 D-Index: 19 scientists 72 D-Index: 14 scientists 73 D-Index: 10 scientists 74 D-Index: 16 scientists 75 D-Index: 24 scientists 76 D-Index: 13 scientists 77 D-Index: 19 scientists 78 D-Index: 8 scientists 79 D-Index: 6 scientists 80 D-Index: 4 scientists 81 D-Index: 12 scientists 82 D-Index: 7 scientists 83 D-Index: 7 scientists 84 D-Index: 6 scientists 85 D-Index: 10 scientists 86 D-Index: 4 scientists 87 D-Index: 11 scientists 88 D-Index: 6 scientists 89+ D-Index: 96 scientists
30 D-Index 89+

This scientist: 32 D-Index — 16th percentile

16% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 89 D-Index or more.

Overview

Kristina Heinonen is affiliated with the Hanken School of Economics in Finland. Their research primarily falls within the broad field of Business, Management and Accounting, with a specific focus on Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science, Business and International Management, and Management of Technology and Innovation.

The main topics covered in Heinonen's work include:

  • Service and Product Innovation
  • Customer Service Quality and Loyalty
  • Digital Marketing and Social Media
  • Consumer Behavior in Brand Consumption and Identification
  • Consumer Retail Behavior Studies
  • Innovation and Socioeconomic Development
  • Innovative Approaches in Technology and Social Development

Heinonen has published extensively with a total of 56 publications in these areas. The frequent venues for their research include:

  • Journal of Services Marketing (9 publications)
  • Journal of service management (4 publications)
  • AMS Review (2 publications)
  • Journal of Service Theory and Practice (2 publications)
  • Journal of Business Research (1 publication)

Notable recent papers authored or co-authored by Heinonen include:

  • "Reframing service innovation: COVID-19 as a catalyst for imposed service innovation," 2020, published in Journal of service management
  • "A customer-centric five actor model for sustainability and service innovation," 2021, Journal of Business Research
  • "Customer ecosystems: exploring how ecosystem actors shape customer experience," 2022, Journal of Services Marketing
  • "Smart Wearable Technologies as Resources for Consumer Agency in Well-Being," 2023, Journal of Interactive Marketing
  • "Affordances advancing user-created communication (UCC) in service: interactivity, visibility and anonymity," 2022, Journal of service management

Heinonen frequently collaborates with several co-authors including Tore Strandvik, Tor W. Andreassen, Line Lervik-Olsen, Michaela Lipkin, and Helena Elisabeth Liewendahl. The number of joint publications ranges from two to three articles with these collaborators.

Best Publications

  • A customer‐dominant logic of service

    Kristina Heinonen;Tore Strandvik;Karl‐Jacob Mickelsson;Bo Edvardsson

  • Consumer activity in social media: Managerial approaches to consumers' social media behavior

    Kristina Heinonen

  • Customer dominant value formation in service

    Kristina Heinonen;Tore Strandvik;Päivi Voima

  • Customer-dominant logic: foundations and implications

    Kristina Heinonen;Tore Strandvik

  • The NetOffer model: a case example from the virtual marketspace

    Christian Grönroos;Fredrik Heinonen;Kristina Isoniemi;Michael Lindholm

  • “Futurizing” smart service: implications for service researchers and managers

    Nancy V. Wuenderlich;Kristina Heinonen;Amy L. Ostrom;Lia Patricio

  • Reconceptualizing customer perceived value: the value of time and place

    Kristina Heinonen

  • Reframing service innovation: COVID-19 as a catalyst for imposed service innovation

    Kristina Heinonen;Tore Strandvik

  • Customer engagement in a Big Data world

    Werner Kunz;Lerzan Aksoy;Yakov Bart;Kristina Heinonen

  • Netnography as a tool for understanding customers: implications for service research and practice

    Kristina Heinonen;Gustav Medberg

  • Exploring Customer Value Formation: A Customer Dominant Logic Perspective

    Päivi Voima;Kristina Heinonen;Tore Strandvik

  • Monitoring value‐in‐use of e‐service

    Kristina Heinonen;Tore Strandvik

  • Temporal and spatial e‐service value

    Kristina Heinonen

  • Consumer responsiveness to mobile marketing

    Kristina Heinonen;Tore Strandvik

  • Positive and negative valence influencing consumer engagement

    Kristina Heinonen

  • Invisible value formation: a netnography in retail banking

    Gustav Medberg;Kristina Heinonen

  • Reflections on customers’ primary role in markets

    Kristina Heinonen;Tore Strandvik

  • Communication as an element of service value

    Kristina Heinonen;Tore Strandvik

  • Drivers, types and value outcomes of customer-to-customer interaction

    Kristina Heinonen;Elina Jaakkola;Irina Neganova

  • Classifying Mobile Services

    Kristina Heinonen;Minna Pura

  • A customer dominant logic of service

    Erik Sundström;Bo Edvardsson;K Heinonen;T Strandvik

Frequent Co-Authors

Bo Edvardsson
Bo Edvardsson Karlstad University
Elina Jaakkola
Elina Jaakkola University of Turku
Lerzan Aksoy
Lerzan Aksoy Fordham University
Marianna Sigala
Marianna Sigala University of Newcastle Australia
Anders Gustafsson
Anders Gustafsson BI Norwegian Business School
Leyland Pitt
Leyland Pitt Simon Fraser University
Amy L. Ostrom
Amy L. Ostrom Arizona State University
Sunil Mithas
Sunil Mithas University of South Florida
Christopher A. Voss
Christopher A. Voss University of Warwick
Margareta Friman
Margareta Friman Karlstad University

If you think any of the details on this page are incorrect, let us know.

Report an issue

We appreciate your kind effort to assist us to improve this page, it would be helpful providing us with as much detail as possible in the text box below:

Related Online Degrees & Career Pathways

If you’re exploring study options in Business and Management, there are several flexible and affordable pathways available online. Many students now opt for accelerated programs, enabling them to graduate faster and enter the workforce sooner. These programs condense the curriculum into shorter terms without sacrificing quality, making them ideal for motivated learners who want to save time and costs.

Another popular choice is pursuing a business degree online. Online business degrees offer flexibility for working professionals or students needing to balance studies with other commitments. Many accredited universities provide high-quality curriculums at affordable rates, allowing for both convenience and value.

For those interested in the growing healthcare sector, consider the healthcare administration degree cost as part of your decision-making process. Affordable online options can make entry into this high-demand field more accessible, without the burden of excessive debt.

Advancing your expertise is also possible with an mba in healthcare administration online. This path combines business leadership with specialized healthcare knowledge, opening up senior management opportunities in hospitals, clinics, and related organizations.

Best Scientists Citing Kristina Heinonen

Trending Scientists

Recently Published Articles