World's Best Scientists 2026 revealed!

D-Index & Metrics

Computer Science

D-Index
62
Citations
25384
World Ranking
2832
National Ranking
1401

Social Sciences and Humanities

D-Index
63
Citations
26509
World Ranking
1145
National Ranking
529

Research.com Recognitions

  • 2010 - ACM Distinguished Member
  • 2006 - ACM Senior Member

Overview

Paul P. Maglio is affiliated with the University of California, Merced in the United States. Their primary field of study is Computer Science, with a particular focus on subfields such as Information Systems, Social Psychology, Human-Computer Interaction, Artificial Intelligence, and Marketing.

Their research spans several main topics, including Innovative Human-Technology Interaction, AI in Service Interactions, Service and Product Innovation, Blockchain Technology Applications and Security, Information Systems Theories and Implementation, Action Observation and Synchronization, and Child and Animal Learning Development.

Frequent publication venues for their work include:

  • Proceedings of the Annual Hawaii International Conference on System Sciences (6 publications)
  • Journal of Service Management (2 publications)
  • Computers in Human Behavior Artificial Humans (1 publication)
  • MIS Quarterly Executive (1 publication)

Recent papers authored or co-authored by Paul P. Maglio illustrate a diverse research interest and include:

  • Introduction to the Minitrack on Service Science, 2022, Proceedings of the Annual Hawaii International Conference on System Sciences
  • Accountable algorithms? The ethical implications of data-driven business models, 2020, Journal of Service Management
  • How Everything-as-a-Service Enabled Judo to Become a Billion-Dollar Bank Without Owning IT, 2022, MIS Quarterly Executive
  • Physical anthropomorphism (but not gender presentation) influences trust in household robots, 2024, Computers in Human Behavior Artificial Humans
  • A Hybrid Job Scheduling Approach on Cloud Computing Environments on the Usage of Heuristics and Metaheuristics Methods, 2023, Proceedings of the Annual Hawaii International Conference on System Sciences

Paul P. Maglio has collaborated frequently with other researchers in their field. Notable co-authors include Fu-ren Lin, Christoph F. Breidbach, Michael J. Shaw, Teenie Matlock, and Dorth Raphaely. These collaborations have contributed to multiple scholarly works across various venues.

Paul P. Maglio has also been recognized by professional organizations, holding titles such as ACM Senior Member since 2006 and ACM Distinguished Member since 2010.

Best Publications

  • On value and value co-creation: A service systems and service logic perspective

    Stephen L. Vargo;Paul P. Maglio;Melissa Archpru Akaka

  • On Distinguishing Epistemic from Pragmatic Action

    David Kirsh;Paul P. Maglio

  • Fundamentals of service science

    Paul P. Maglio;Jim Spohrer

  • Steps toward a science of service systems

    J. Spohrer;P.P. Maglio;J. Bailey;D. Gruhl

  • The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value

    Jim Spohrer;Paul P. Maglio

  • The service system is the basic abstraction of service science

    Paul P. Maglio;Stephen L. Vargo;Nathan Caswell;Jim Spohrer

  • Actor engagement as a microfoundation for value co-creation

    Kaj Storbacka;Roderick J. Brodie;Tilo Böhmann;Paul P. Maglio

  • Network system for profiling and actively facilitating user activities

    Robert Carl Barrett;Daniel Clark Kellem;Paul Philip Maglio

  • Service systems, service scientists, SSME, and innovation

    Paul P. Maglio;Savitha Srinivasan;Jeffrey T. Kreulen;Jim Spohrer

  • The Service System Is the Basic Abstraction of Service Science

    J. Spohrer;S.L. Vargo;N. Caswell;P.P. Maglio

  • Expertise identification using email communications

    Christopher S. Campbell;Paul P. Maglio;Alex Cozzi;Byron Dom

  • Smart cities with big data: Reference models, challenges, and considerations

    Chiehyeon Lim;Kwang Jae Kim;Paul P. Maglio

  • Service-oriented technology and management: Perspectives on research and practice for the coming decade

    Haluk Demirkan;Robert J. Kauffman;Jamshid A. Vayghan;Hans-Georg Fill

  • Handbook of Service Science

    Paul P. Maglio;Cheryl A. Kieliszewski;James C. Spohrer

  • How to personalize the Web

    Rob Barrett;Paul P. Maglio;Daniel C. Kellem

  • A service science perspective on business model innovation

    Paul P. Maglio;Paul P. Maglio;Jim Spohrer

  • Technology-enabled value co-creation: An empirical analysis of actors, resources, and practices

    Christoph F. Breidbach;Paul P. Maglio

  • Method and system for relevance feedback through gaze tracking and ticker interfaces

    Myron Dale Flickner;David Bruce Koons;Qi Lu;Paul Philip Maglio

  • Toward a Science of Service Systems

    James C. Spohrer;Paul P. Maglio

  • Field studies of computer system administrators: analysis of system management tools and practices

    Rob Barrett;Eser Kandogan;Paul P. Maglio;Eben M. Haber

  • Tradeoffs in displaying peripheral information

    Paul P. Maglio;Christopher S. Campbell

Frequent Co-Authors

James C. Spohrer
James C. Spohrer IBM (United States)
Peter J. Haas
Peter J. Haas University of Massachusetts Amherst
Wang-Chiew Tan
Wang-Chiew Tan Facebook (United States)
Shumin Zhai
Shumin Zhai Google (United States)
Patrick C. K. Hung
Patrick C. K. Hung University of Ontario Institute of Technology
Haluk Demirkan
Haluk Demirkan University of Washington
Michael J. Shaw
Michael J. Shaw University of Illinois at Urbana-Champaign
Lawrence W. Barsalou
Lawrence W. Barsalou University of Glasgow
Daniel Gruhl
Daniel Gruhl IBM (United States)

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