2023 - Research.com Business and Management in Sweden Leader Award
2022 - Research.com Business and Management in Sweden Leader Award
Bo Edvardsson mainly investigates Marketing, Service, Knowledge management, Service design and Service provider. Bo Edvardsson has researched Marketing in several fields, including Industrial organization and Process. His Service research is multidisciplinary, incorporating perspectives in Test, Product and Simulated reality.
His work deals with themes such as Service-orientation, Service system, Service innovation and Organizational structure, which intersect with Knowledge management. While the research belongs to areas of Service design, Bo Edvardsson spends his time largely on the problem of Public relations, intersecting his research to questions surrounding Social relation, Social structure, Scope, Applied psychology and Consumer behaviour. His Service provider research incorporates elements of Process management, Crisis management, Tertiary sector of the economy, Empirical research and Monopoly.
The scientist’s investigation covers issues in Marketing, Service, Knowledge management, Process management and Service design. His biological study spans a wide range of topics, including Telecommunications and Empirical research. His work carried out in the field of Service brings together such families of science as Co-creation, Process and Public relations.
When carried out as part of a general Knowledge management research project, his work on Resource integration is frequently linked to work in Conceptualization, therefore connecting diverse disciplines of study. The Process management study which covers New business development that intersects with Electronic business. His Service design research entails a greater understanding of Service delivery framework.
The scientist’s investigation covers issues in Service, Knowledge management, Marketing, Service system and Process management. In the field of Service, his study on Service design overlaps with subjects such as Ecosystem. His work in the fields of Knowledge management, such as Resource integration, intersects with other areas such as Conceptualization.
His study in Customer to customer, Customer advocacy, Service level requirement, Customer experience and Customer Service Assurance is carried out as part of his Marketing studies. His work in Service system addresses issues such as Service-dominant logic, which are connected to fields such as Empirical research. The concepts of his Process management study are interwoven with issues in Service recovery and Process.
Bo Edvardsson spends much of his time researching Marketing, Knowledge management, Service, Service system and Service design. Marketing and Process management are commonly linked in his work. He has included themes like New service development and Value in his Knowledge management study.
His work on Service research is typically connected to Ontology as part of general Service study, connecting several disciplines of science. His research integrates issues of Management, Value cocreation and Customer experience in his study of Service system. Within the field of Service delivery framework and Service provider Bo Edvardsson studies Service design.
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Expanding understanding of service exchange and value co-creation: a social construction approach
Bo Edvardsson;Bård Tronvoll;Thorsten Gruber.
Key Concepts for New Service Development
Bo Edvardsson;Jan Olsson.
Service portraits in service research: a critical review
Bo Edvardsson;Anders Gustafsson;Inger Roos.
A customer‐dominant logic of service
Kristina Heinonen;Tore Strandvik;Karl‐Jacob Mickelsson;Bo Edvardsson.
New service development: learning from and with customers
Jonas Matthing;Bodil Sandén;Bo Edvardsson.
The effects of satisfaction and loyalty on profits and growth: Products versus services
Bo Edvardsson;Michael D. Johnson;Anders Gustafsson;Tore Strandvik.
Value in use through service experience
Sara Sandström;Bo Edvardsson;Per Kristensson;Peter Magnusson.
New Service Development and Innovation in the New Economy
Bo Edvardsson;Anders Gustafsson;Bodil Sandén;M. D. Johnson.
Service quality: beyond cognitive assessment
Quality of Service: Making It Really Work
Bo Edvardsson;Bertil Thomasson;John Ovretveit.
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