World's Best Scientists 2026 revealed!
Bo Edvardsson

Bo Edvardsson

Award Badge
Business and Management
Sweden
2026

D-Index & Metrics

Business and Management

D-Index
74
Citations
24019
World Ranking
247
National Ranking
3

Research.com Recognitions

  • 2026 - Research.com Business and Management in Sweden Leader Award
  • 2025 - Research.com Business and Management in Sweden Leader Award
  • 2024 - Research.com Business and Management in Sweden Leader Award
  • 2023 - Research.com Business and Management in Sweden Leader Award
  • 2022 - Research.com Business and Management in Sweden Leader Award

Overview

Bo Edvardsson is affiliated with Karlstad University in Sweden and has contributed extensively to the field of Business, Management and Accounting, with a focus on Marketing, Organizational Behavior and Human Resource Management, Strategy and Management, Management of Technology and Innovation, and Sociology and Political Science.

The primary topics of their research encompass Service and Product Innovation, Customer Service Quality and Loyalty, Innovative Approaches in Technology and Social Development, Innovation and Knowledge Management, Innovation and Socioeconomic Development, Information Systems Theories and Implementation, and Management and Organizational Studies.

Edvardsson's frequent publication venues include:

  • Journal of Services Marketing
  • Journal of service management
  • Journal of Business Research
  • Journal of Service Research
  • Public Management Review

Notable recent papers authored or co-authored by Edvardsson consist of:

  • Service Ecosystem Design: Propositions, Process Model, and Future Research Agenda, 2020, Journal of Service Research
  • Advancing Public Service Logic: moving towards an ecosystemic framework for value creation in the public service context, 2023, Public Management Review
  • The institutional turn in service research: taking stock and moving ahead, 2020, Journal of Services Marketing
  • Creating harmony through a plethora of interests, resources and actors: the challenging task of orchestrating the service ecosystem, 2022, Journal of Service Theory and Practice
  • The role of intellectual capital in fostering SD-Orientation and firm performance, 2020, Journal of Intellectual Capital

Frequent collaborators in their research work include:

  • Bård Tronvoll
  • Kaisa Koskela-Huotari
  • Maria Colurcio
  • Jasenko Arsenovic
  • Josina Vink

The areas of study and research reflect a comprehensive engagement with the dynamics of service ecosystems, innovation processes, and value creation within organizational and public service contexts.

Best Publications

  • Expanding understanding of service exchange and value co-creation: a social construction approach

    Bo Edvardsson;Bård Tronvoll;Thorsten Gruber

  • Key Concepts for New Service Development

    Bo Edvardsson;Jan Olsson

  • Service portraits in service research: a critical review

    Bo Edvardsson;Anders Gustafsson;Inger Roos

  • A customer‐dominant logic of service

    Kristina Heinonen;Tore Strandvik;Karl‐Jacob Mickelsson;Bo Edvardsson

  • New service development: learning from and with customers

    Jonas Matthing;Bodil Sandén;Bo Edvardsson

  • Value in use through service experience

    Sara Sandström;Bo Edvardsson;Per Kristensson;Peter Magnusson

  • The effects of satisfaction and loyalty on profits and growth: Products versus services

    Bo Edvardsson;Michael D. Johnson;Anders Gustafsson;Tore Strandvik

  • New Service Development and Innovation in the New Economy

    Bo Edvardsson;Anders Gustafsson;Bodil Sandén;M. D. Johnson

  • Service quality: beyond cognitive assessment

    Bo Edvardsson

  • Quality of Service: Making It Really Work

    Bo Edvardsson;Bertil Thomasson;John Ovretveit

  • Match or Mismatch: Strategy Structure Configurations in the Service Business of Manufacturing Companies

    Heiko Gebauer;Bo Edvardsson;Anders Gustafsson;Lars Witell

  • Cocreating Customer Value Through Hyperreality in the Prepurchase Service Experience

    Bo Edvardsson;Bo Enquist;Robert Johnston

  • Quality in New Service Development : Key concepts and a frame of reference

    Bo Edvardsson

  • Critical incident techniques: Towards a framework for analysing the criticality of critical incidents

    Bo Edvardsson;Inger Roos

  • Service Break-Downs a Study of Critical Incidents in an Airline

    Bo Edvardsson

  • Innovation in service ecosystems—Breaking, making, and maintaining institutionalized rules of resource integration

    Kaisa Koskela-Huotari;Kaisa Koskela-Huotari;Bo Edvardsson;Julia M. Jonas;David Sörhammar

  • Institutional logics matter when coordinating resource integration

    Bo Edvardsson;Michael Kleinaltenkamp;Bård Tronvoll;Patricia McHugh

  • Co‐creation in Radical Service Innovation: A Systematic Analysis of Microlevel Processes

    Helen Perks;Thorsten Gruber;Bo Edvardsson

  • Customer integration within service development—A review of methods and an analysis of insitu and exsitu contributions

    Bo Edvardsson;Per Kristensson;Peter R Magnusson;Erik Sundström

  • Analysis, planning, improvisation and control in the development of new services

    Bo Edvardsson;Lars Haglund;Jan Mattsson

  • New Service Development: Learning from and with Customers

    Bodil Sandén;Jonas Matthing;Bo Edvardsson

  • A customer dominant logic of service

    Erik Sundström;Bo Edvardsson;K Heinonen;T Strandvik

Frequent Co-Authors

Anders Gustafsson
Anders Gustafsson BI Norwegian Business School
Lars Witell
Lars Witell Karlstad University
Peter R Magnusson
Peter R Magnusson The University of Texas Rio Grande Valley
Margareta Friman
Margareta Friman Karlstad University
Stephen W. Brown
Stephen W. Brown Arizona State University
Heiko Gebauer
Heiko Gebauer Swiss Federal Institute of Aquatic Science and Technology
Robert Johnston
Robert Johnston University of Warwick
Christian Kowalkowski
Christian Kowalkowski Linköping University
Thorsten Gruber
Thorsten Gruber Loughborough University
Tommy Gärling
Tommy Gärling University of Gothenburg

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