2026 Elina Jaakkola: Business and Management Researcher – H-Index, Publications & Awards

Discipline name	D-Index	World Ranking	Current World Ranking	National Ranking	Current National Ranking	Publications	Citations
Business and Management	37	1917	1795	18	18	80	10860

Overview

Elina Jaakkola is affiliated with the University of Turku in Finland and specializes in the field of Business, Management and Accounting. Their work primarily focuses on marketing, with significant contributions to organizational behavior and human resource management, sociology and political science, strategy and management, and tourism, leisure and hospitality management.

Their research extensively covers topics such as service and product innovation, customer service quality and loyalty, consumer behavior in brand consumption and identification, consumer retail behavior studies, digital marketing and social media, wine industry and tourism, and management and organizational studies.

Frequent publication venues for Elina Jaakkola include:

Industrial Marketing Management
Journal of service management
Journal of Business Research
AMS Review
Journal of the Academy of Marketing Science

Elina Jaakkola has collaborated multiple times with coauthors including Adam Lindgreen, C. Anthony Di Benedetto, Larissa Becker, Harri Terho, and Roderick J. Brodie.

Among recent papers by Elina Jaakkola are:

Designing conceptual articles: four approaches (2020, AMS Review)
Customer experience: fundamental premises and implications for research (2020, Journal of the Academy of Marketing Science)
Digital content marketing in business markets: Activities, consequences, and contingencies along the customer journey (2022, Industrial Marketing Management)
Challenging the "integration imperative": A customer perspective on omnichannel journeys (2021, Journal of Retailing and Consumer Services)
Toward a goal-oriented view of customer journeys (2020, Journal of service management)

Best Publications

The Role of Customer Engagement Behavior in Value Co-Creation A Service System Perspective

Elina Jaakkola;Matthew Alexander

1579
Citations
Designing conceptual articles: four approaches

Elina Jaakkola

1265
Citations
Value co-creation in knowledge intensive business services: A dyadic perspective on the joint problem solving process

Leena Aarikka-Stenroos;Elina Jaakkola

1132
Citations
Customer experience: fundamental premises and implications for research

Larissa Becker;Elina Jaakkola

794
Citations
Customer experience management in hospitality: A literature synthesis, new understanding and research agenda

Jay Kandampully;Tingting(Christina) Zhang;Elina Jaakkola

632
Citations
Service experience co-creation: conceptualization, implications, and future research directions

Elina Jaakkola;Anu Helkkula;Leena Aarikka-Stenroos

557
Citations
Value co-creation in solution networks

Elina Jaakkola;Taru Hakanen

455
Citations
Customer participation and value creation: a systematic review and research implications

Mekhail Mustak;Elina Jaakkola;Aino Halinen

423
Citations
Fresh perspectives on customer experience

Janet R. McColl-Kennedy;Anders Gustafsson;Elina Jaakkola;Phil Klaus

374
Citations
Actor Engagement in Networks: Defining the Conceptual Domain:

Roderick J. Brodie;Julia A. Fehrer;Julia A. Fehrer;Elina Jaakkola;Jodie Conduit

324
Citations
A bricolage perspective on service innovation

Lars Witell;Heiko Gebauer;Elina Jaakkola;Wafa Hammedi

271
Citations
Zooming out: actor engagement beyond the dyadic

Matthew Alexander;Elina Jaakkola;Linda Hollebeek

265
Citations
Zooming out: actor engagement beyond the dyadic

Matthew J. Alexander;Elina Jaakkola;Linda D. Hollebeek

264
Citations
Co-creating customer-focused solutions within business networks: A service perspective

Taru Hakanen;Elina Jaakkola

240
Citations
How to manage innovation processes in extensive networks: A longitudinal study

Leena Aarikka-Stenroos;Elina Jaakkola;Debbie Harrison;Tiina Mäkitalo-Keinonen

162
Citations
Customer participation management: Developing a comprehensive framework and a research agenda

Mekhail Mustak;Elina Jaakkola;Aino Halinen;Valtteri Kaartemo

151
Citations
Accessing resources for service innovation – the critical role of network relationships

Helena Rusanen;Aino Halinen;Elina Jaakkola

147
Citations
Digital content marketing in business markets: Activities, consequences, and contingencies along the customer journey

Unknown

133
Citations
Unraveling the practices of “productization” in professional service firms

Elina Jaakkola

120
Citations
Problem solving within professional services: evidence from the medical field

Elina Jaakkola;Aino Halinen

102
Citations
Drivers, types and value outcomes of customer-to-customer interaction

Kristina Heinonen;Elina Jaakkola;Irina Neganova

96
Citations
Developing service research – paving the way to transdisciplinary research

Anders Gustafsson;Claes Högström;Zoe Radnor;Margareta Friman

88
Citations

Frequent Co-Authors

Juho Joutsa Turku University Hospital

Valtteri Kaasinen Turku University Hospital

Adam Lindgreen Copenhagen Business School

Carolin Plewa University of Adelaide

Roderick J. Brodie University of Auckland

Linda D. Hollebeek Sunway University

Lars Witell Karlstad University

Bo Edvardsson Karlstad University

Kristina Heinonen Hanken School of Economics

Margareta Friman Karlstad University

External Links

Google Scholar page

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