World's Best Scientists 2026 revealed!

D-Index & Metrics

Business and Management

D-Index
61
Citations
20853
World Ranking
497
National Ranking
224

Jay Kandampully publication distribution in Business and Management in 2026

The chart shows the distribution of publications by all Research.com ranked scientists in the field of Business and Management in 2026. The highlighted bar marks where Jay Kandampully sits on this spectrum.

35–39 publications: 2 scientists 40–44 publications: 2 scientists 45–49 publications: 5 scientists 50–54 publications: 20 scientists 55–59 publications: 39 scientists 60–64 publications: 66 scientists 65–69 publications: 52 scientists 70–74 publications: 80 scientists 75–79 publications: 83 scientists 80–84 publications: 116 scientists 85–89 publications: 94 scientists 90–94 publications: 111 scientists 95–99 publications: 122 scientists 100–104 publications: 104 scientists 105–109 publications: 113 scientists 110–114 publications: 96 scientists 115–119 publications: 97 scientists 120–124 publications: 112 scientists 125–129 publications: 93 scientists 130–134 publications: 79 scientists 135–139 publications: 69 scientists 140–144 publications: 80 scientists 145–149 publications: 81 scientists 150–154 publications: 85 scientists 155–159 publications: 50 scientists 160–164 publications: 74 scientists 165–169 publications: 61 scientists 170–174 publications: 40 scientists 175–179 publications: 44 scientists 180–184 publications: 47 scientists 185–189 publications: 59 scientists 190–194 publications: 35 scientists 195–199 publications: 37 scientists 200–204 publications: 49 scientists 205–209 publications: 48 scientists 210–214 publications: 34 scientists 215–219 publications: 31 scientists 220–224 publications: 37 scientists 225–229 publications: 34 scientists 230–234 publications: 25 scientists 235–239 publications: 28 scientists 240–244 publications: 34 scientists 245–249 publications: 28 scientists 250–254 publications: 23 scientists 255–259 publications: 22 scientists 260–264 publications: 11 scientists 265–269 publications: 16 scientists 270–274 publications: 23 scientists 275–279 publications: 12 scientists 280–284 publications: 16 scientists 285–289 publications: 10 scientists 290–294 publications: 12 scientists 295–299 publications: 12 scientists 300–304 publications: 8 scientists 305–309 publications: 13 scientists 310–314 publications: 13 scientists 315–319 publications: 6 scientists 320–324 publications: 10 scientists 325–329 publications: 9 scientists 330–334 publications: 7 scientists 335–339 publications: 10 scientists 340–344 publications: 10 scientists 345–349 publications: 7 scientists 350–354 publications: 4 scientists 355–359 publications: 10 scientists 360–364 publications: 3 scientists 365–369 publications: 7 scientists 370–374 publications: 2 scientists 375–379 publications: 8 scientists 380–384 publications: 4 scientists 385–389 publications: 5 scientists 390–394 publications: 5 scientists 395–399 publications: 2 scientists 400–404 publications: 2 scientists 405–409 publications: 4 scientists 410–414 publications: 3 scientists 415–419 publications: 2 scientists 420–424 publications: 5 scientists 425–429 publications: 3 scientists 430–434 publications: 1 scientists 435 publications: 1 scientists 436+ publications: 100 scientists
35 publications 436+

This scientist: 161 publications — 63rd percentile

63% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 436 publications or more.

Jay Kandampully D-index placement in Business and Management in 2026

The chart shows the D-index (discipline H-index) distribution of Business and Management scientists ranked by Research.com in 2026. The highlighted bar marks where Jay Kandampully sits on this spectrum.

30 D-Index: 156 scientists 31 D-Index: 159 scientists 32 D-Index: 171 scientists 33 D-Index: 161 scientists 34 D-Index: 135 scientists 35 D-Index: 124 scientists 36 D-Index: 114 scientists 37 D-Index: 111 scientists 38 D-Index: 103 scientists 39 D-Index: 89 scientists 40 D-Index: 81 scientists 41 D-Index: 97 scientists 42 D-Index: 80 scientists 43 D-Index: 69 scientists 44 D-Index: 68 scientists 45 D-Index: 63 scientists 46 D-Index: 54 scientists 47 D-Index: 69 scientists 48 D-Index: 50 scientists 49 D-Index: 58 scientists 50 D-Index: 54 scientists 51 D-Index: 62 scientists 52 D-Index: 54 scientists 53 D-Index: 43 scientists 54 D-Index: 49 scientists 55 D-Index: 35 scientists 56 D-Index: 40 scientists 57 D-Index: 44 scientists 58 D-Index: 34 scientists 59 D-Index: 29 scientists 60 D-Index: 48 scientists 61 D-Index: 32 scientists 62 D-Index: 30 scientists 63 D-Index: 22 scientists 64 D-Index: 22 scientists 65 D-Index: 19 scientists 66 D-Index: 20 scientists 67 D-Index: 18 scientists 68 D-Index: 17 scientists 69 D-Index: 21 scientists 70 D-Index: 20 scientists 71 D-Index: 19 scientists 72 D-Index: 14 scientists 73 D-Index: 10 scientists 74 D-Index: 16 scientists 75 D-Index: 24 scientists 76 D-Index: 13 scientists 77 D-Index: 19 scientists 78 D-Index: 8 scientists 79 D-Index: 6 scientists 80 D-Index: 4 scientists 81 D-Index: 12 scientists 82 D-Index: 7 scientists 83 D-Index: 7 scientists 84 D-Index: 6 scientists 85 D-Index: 10 scientists 86 D-Index: 4 scientists 87 D-Index: 11 scientists 88 D-Index: 6 scientists 89+ D-Index: 96 scientists
30 D-Index 89+

This scientist: 61 D-Index — 84th percentile

84% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 89 D-Index or more.

Overview

Jay Kandampully is affiliated with The Ohio State University in the United States. Their research spans multiple fields within business and social sciences, focusing predominantly on Business, Management and Accounting as well as Social Sciences. The subfields they contribute to include Marketing, Sociology and Political Science, Organizational Behavior and Human Resource Management, Strategy and Management, and Human-Computer Interaction.

Their work often addresses themes related to digital marketing and social media, service and product innovation, customer service quality and loyalty, consumer behavior in brand consumption and identification, technology adoption and user behaviour, consumer retail behavior studies, and the sharing economy and platforms.

Frequent publication venues for their work include:

  • Journal of service management
  • International Journal of Hospitality Management
  • Tourism Management
  • Journal of Retailing and Consumer Services
  • Journal of Business Research

Jay Kandampully has collaborated extensively with several co-authors, including Stephanie Q. Liu, Anil Bilgihan, Bin Wang, and Milos Bujisic.

Recent significant papers include:

  • "Virtual reality is so cool! How technology innovativeness shapes consumer responses to service preview modes" (2020, International Journal of Hospitality Management)
  • "Control, use and ownership of big data: A reciprocal view of customer big data value in the hospitality and tourism industry" (2020, Tourism Management)
  • "Increase hedonic products purchase intention through livestreaming: The mediating effects of mental imagery quality and customer trust" (2022, Journal of Retailing and Consumer Services)
  • "Linking servicescape and experiencescape: creating a collective focus for the service industry" (2022, Journal of service management)
  • "Toward Holistic Experience-Oriented Service Innovation: Co-Creating Sustainable Value With Customers and Society" (2022, Cornell Hospitality Quarterly)

Jay Kandampully has also contributed to academic literature through book publications. One such publication is Service Management Principles for Hospitality & Tourism in the Age of Digital Technology, released by Goodfellow Publishers Ltd eBooks in 2024.

Best Publications

  • Customer loyalty in the hotel industry: the role of customer satisfaction and image

    Jay A. Kandampully;Dwi Suhartanto

  • Innovation in logistic services and the new business model: A conceptual framework

    Ross L Chapman;Claudine A Soosay;Jay Kandampully

  • Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study

    Hsin-Hui (Sunny) Hu;Jay Kandampully;Thanika Devi Juwaheer

  • Managing brands and customer engagement in online brand communities

    Jochen Wirtz;Anouk den Ambtman;Josée Bloemer;Csilla Horváth

  • Innovation in logistic services and the new business model: a conceptual framework

    Ross L Chapman;Claudine A Soosay;Jay Kandampully

  • Customer loyalty: a review and future directions with a special focus on the hospitality industry

    Jay Kandampully;Tingting (Christina) Zhang;Anil Bilgihan

  • A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors

    Sabine Benoit;Thomas L. Baker;Ruth N. Bolton;Thorsten Gruber

  • Service quality to service loyalty: A relationship which goes beyond customer services

    Jay Kandampully

  • Innovation as the core competency of a service organisation: the role of technology, knowledge and networks

    Jay Kandampully

  • Customer experience management in hospitality: A literature synthesis, new understanding and research agenda

    Jay Kandampully;Tingting(Christina) Zhang;Elina Jaakkola

  • The role of emotional aspects in younger consumer‐brand relationships

    Jiyoung Hwang;Jay Kandampully

  • The impact of demand fluctuation on the quality of service: a tourism industry example

    Jay Kandampully

  • The Role of Customer Satisfaction and Image in Gaining Customer Loyalty in the Hotel Industry

    Jay Kandampully;Dwi Suhartanto

  • Virtual reality presence as a preamble of tourism experience: The role of mental imagery

    Vanja Bogicevic;Soobin Seo;Jay A. Kandampully;Stephanie Q. Liu

  • Motivations for customer engagement in online co-innovation communities (OCCs): A conceptual framework

    Tingting (Christina) Zhang;Jay Kandampully;Anil Bilgihan

  • Service Quality Management in Hospitality, Tourism, and Leisure

    Jay Kandampully;Connie Mok;Beverley Sparks

  • Services Management: The New Paradigm in Hospitality

    Jay A. Kandampully

  • Application of the extended VBN theory to understand consumers’ decisions about green hotels

    Hyeyoon Choi;Jichul Jang;Jay Kandampully

  • Exploring Consumer Perceptions of Green Restaurants in the US

    Franziska Schubert;Jay Kandampully;David Solnet;Anna Kralj

  • Towards a unified customer experience in online shopping environments

    Anil Bilgihan;Jay Kandampully;Tingting (Christina) Zhang

  • Frontline Service Technology infusion: conceptual archetypes and future research directions

    Arne De Keyser;Sarah Köcher;Linda Alkire;Cédric Verbeeck

  • PERCEIVED VALUE, CUSTOMER SATISFACTION, AND IMAGE: AN EMPIRICAL STUDY

    H H Hu;J Kandampully

Frequent Co-Authors

Anil Bilgihan
Anil Bilgihan Florida Atlantic University
David Solnet
David Solnet University of Queensland
Lerzan Aksoy
Lerzan Aksoy Fordham University
Edward C. Malthouse
Edward C. Malthouse Northwestern University
Ruth N. Bolton
Ruth N. Bolton Arizona State University
Thorsten Gruber
Thorsten Gruber Loughborough University
Timothy L. Keiningham
Timothy L. Keiningham St. John's University
Gianna Moscardo
Gianna Moscardo James Cook University
Xinran Y. Lehto
Xinran Y. Lehto Purdue University West Lafayette

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