World's Best Scientists 2026 revealed!

D-Index & Metrics

Business and Management

D-Index
61
Citations
20853
World Ranking
497
National Ranking
223

Overview

Jay Kandampully is affiliated with The Ohio State University in the United States. Their research spans multiple fields within business and social sciences, focusing predominantly on Business, Management and Accounting as well as Social Sciences. The subfields they contribute to include Marketing, Sociology and Political Science, Organizational Behavior and Human Resource Management, Strategy and Management, and Human-Computer Interaction.

Their work often addresses themes related to digital marketing and social media, service and product innovation, customer service quality and loyalty, consumer behavior in brand consumption and identification, technology adoption and user behaviour, consumer retail behavior studies, and the sharing economy and platforms.

Frequent publication venues for their work include:

  • Journal of service management
  • International Journal of Hospitality Management
  • Tourism Management
  • Journal of Retailing and Consumer Services
  • Journal of Business Research

Jay Kandampully has collaborated extensively with several co-authors, including Stephanie Q. Liu, Anil Bilgihan, Bin Wang, and Milos Bujisic.

Recent significant papers include:

  • "Virtual reality is so cool! How technology innovativeness shapes consumer responses to service preview modes" (2020, International Journal of Hospitality Management)
  • "Control, use and ownership of big data: A reciprocal view of customer big data value in the hospitality and tourism industry" (2020, Tourism Management)
  • "Increase hedonic products purchase intention through livestreaming: The mediating effects of mental imagery quality and customer trust" (2022, Journal of Retailing and Consumer Services)
  • "Linking servicescape and experiencescape: creating a collective focus for the service industry" (2022, Journal of service management)
  • "Toward Holistic Experience-Oriented Service Innovation: Co-Creating Sustainable Value With Customers and Society" (2022, Cornell Hospitality Quarterly)

Jay Kandampully has also contributed to academic literature through book publications. One such publication is Service Management Principles for Hospitality & Tourism in the Age of Digital Technology, released by Goodfellow Publishers Ltd eBooks in 2024.

Best Publications

  • Customer loyalty in the hotel industry: the role of customer satisfaction and image

    Jay A. Kandampully;Dwi Suhartanto

  • Innovation in logistic services and the new business model: A conceptual framework

    Ross L Chapman;Claudine A Soosay;Jay Kandampully

  • Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study

    Hsin-Hui (Sunny) Hu;Jay Kandampully;Thanika Devi Juwaheer

  • Managing brands and customer engagement in online brand communities

    Jochen Wirtz;Anouk den Ambtman;Josée Bloemer;Csilla Horváth

  • Innovation in logistic services and the new business model: a conceptual framework

    Ross L Chapman;Claudine A Soosay;Jay Kandampully

  • Customer loyalty: a review and future directions with a special focus on the hospitality industry

    Jay Kandampully;Tingting (Christina) Zhang;Anil Bilgihan

  • A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors

    Sabine Benoit;Thomas L. Baker;Ruth N. Bolton;Thorsten Gruber

  • Service quality to service loyalty: A relationship which goes beyond customer services

    Jay Kandampully

  • Innovation as the core competency of a service organisation: the role of technology, knowledge and networks

    Jay Kandampully

  • Customer experience management in hospitality: A literature synthesis, new understanding and research agenda

    Jay Kandampully;Tingting(Christina) Zhang;Elina Jaakkola

  • The role of emotional aspects in younger consumer‐brand relationships

    Jiyoung Hwang;Jay Kandampully

  • The impact of demand fluctuation on the quality of service: a tourism industry example

    Jay Kandampully

  • The Role of Customer Satisfaction and Image in Gaining Customer Loyalty in the Hotel Industry

    Jay Kandampully;Dwi Suhartanto

  • Virtual reality presence as a preamble of tourism experience: The role of mental imagery

    Vanja Bogicevic;Soobin Seo;Jay A. Kandampully;Stephanie Q. Liu

  • Motivations for customer engagement in online co-innovation communities (OCCs): A conceptual framework

    Tingting (Christina) Zhang;Jay Kandampully;Anil Bilgihan

  • Service Quality Management in Hospitality, Tourism, and Leisure

    Jay Kandampully;Connie Mok;Beverley Sparks

  • Services Management: The New Paradigm in Hospitality

    Jay A. Kandampully

  • Application of the extended VBN theory to understand consumers’ decisions about green hotels

    Hyeyoon Choi;Jichul Jang;Jay Kandampully

  • Exploring Consumer Perceptions of Green Restaurants in the US

    Franziska Schubert;Jay Kandampully;David Solnet;Anna Kralj

  • Towards a unified customer experience in online shopping environments

    Anil Bilgihan;Jay Kandampully;Tingting (Christina) Zhang

  • Frontline Service Technology infusion: conceptual archetypes and future research directions

    Arne De Keyser;Sarah Köcher;Linda Alkire;Cédric Verbeeck

  • PERCEIVED VALUE, CUSTOMER SATISFACTION, AND IMAGE: AN EMPIRICAL STUDY

    H H Hu;J Kandampully

Frequent Co-Authors

Anil Bilgihan
Anil Bilgihan Florida Atlantic University
David Solnet
David Solnet University of Queensland
Lerzan Aksoy
Lerzan Aksoy Fordham University
Edward C. Malthouse
Edward C. Malthouse Northwestern University
Ruth N. Bolton
Ruth N. Bolton Arizona State University
Thorsten Gruber
Thorsten Gruber Loughborough University
Timothy L. Keiningham
Timothy L. Keiningham St. John's University
Gianna Moscardo
Gianna Moscardo James Cook University
Xinran Y. Lehto
Xinran Y. Lehto Purdue University West Lafayette

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