World's Best Scientists 2026 revealed!

D-Index & Metrics

Business and Management

D-Index
52
Citations
39354
World Ranking
841
National Ranking
363

Ruth N. Bolton publication distribution in Business and Management in 2026

The chart shows the distribution of publications by all Research.com ranked scientists in the field of Business and Management in 2026. The highlighted bar marks where Ruth N. Bolton sits on this spectrum.

35–39 publications: 2 scientists 40–44 publications: 2 scientists 45–49 publications: 5 scientists 50–54 publications: 20 scientists 55–59 publications: 39 scientists 60–64 publications: 66 scientists 65–69 publications: 52 scientists 70–74 publications: 80 scientists 75–79 publications: 83 scientists 80–84 publications: 116 scientists 85–89 publications: 94 scientists 90–94 publications: 111 scientists 95–99 publications: 122 scientists 100–104 publications: 104 scientists 105–109 publications: 113 scientists 110–114 publications: 96 scientists 115–119 publications: 97 scientists 120–124 publications: 112 scientists 125–129 publications: 93 scientists 130–134 publications: 79 scientists 135–139 publications: 69 scientists 140–144 publications: 80 scientists 145–149 publications: 81 scientists 150–154 publications: 85 scientists 155–159 publications: 50 scientists 160–164 publications: 74 scientists 165–169 publications: 61 scientists 170–174 publications: 40 scientists 175–179 publications: 44 scientists 180–184 publications: 47 scientists 185–189 publications: 59 scientists 190–194 publications: 35 scientists 195–199 publications: 37 scientists 200–204 publications: 49 scientists 205–209 publications: 48 scientists 210–214 publications: 34 scientists 215–219 publications: 31 scientists 220–224 publications: 37 scientists 225–229 publications: 34 scientists 230–234 publications: 25 scientists 235–239 publications: 28 scientists 240–244 publications: 34 scientists 245–249 publications: 28 scientists 250–254 publications: 23 scientists 255–259 publications: 22 scientists 260–264 publications: 11 scientists 265–269 publications: 16 scientists 270–274 publications: 23 scientists 275–279 publications: 12 scientists 280–284 publications: 16 scientists 285–289 publications: 10 scientists 290–294 publications: 12 scientists 295–299 publications: 12 scientists 300–304 publications: 8 scientists 305–309 publications: 13 scientists 310–314 publications: 13 scientists 315–319 publications: 6 scientists 320–324 publications: 10 scientists 325–329 publications: 9 scientists 330–334 publications: 7 scientists 335–339 publications: 10 scientists 340–344 publications: 10 scientists 345–349 publications: 7 scientists 350–354 publications: 4 scientists 355–359 publications: 10 scientists 360–364 publications: 3 scientists 365–369 publications: 7 scientists 370–374 publications: 2 scientists 375–379 publications: 8 scientists 380–384 publications: 4 scientists 385–389 publications: 5 scientists 390–394 publications: 5 scientists 395–399 publications: 2 scientists 400–404 publications: 2 scientists 405–409 publications: 4 scientists 410–414 publications: 3 scientists 415–419 publications: 2 scientists 420–424 publications: 5 scientists 425–429 publications: 3 scientists 430–434 publications: 1 scientists 435 publications: 1 scientists 436+ publications: 100 scientists
35 publications 436+

This scientist: 108 publications — 33rd percentile

33% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 436 publications or more.

Ruth N. Bolton D-index placement in Business and Management in 2026

The chart shows the D-index (discipline H-index) distribution of Business and Management scientists ranked by Research.com in 2026. The highlighted bar marks where Ruth N. Bolton sits on this spectrum.

30 D-Index: 156 scientists 31 D-Index: 159 scientists 32 D-Index: 171 scientists 33 D-Index: 161 scientists 34 D-Index: 135 scientists 35 D-Index: 124 scientists 36 D-Index: 114 scientists 37 D-Index: 111 scientists 38 D-Index: 103 scientists 39 D-Index: 89 scientists 40 D-Index: 81 scientists 41 D-Index: 97 scientists 42 D-Index: 80 scientists 43 D-Index: 69 scientists 44 D-Index: 68 scientists 45 D-Index: 63 scientists 46 D-Index: 54 scientists 47 D-Index: 69 scientists 48 D-Index: 50 scientists 49 D-Index: 58 scientists 50 D-Index: 54 scientists 51 D-Index: 62 scientists 52 D-Index: 54 scientists 53 D-Index: 43 scientists 54 D-Index: 49 scientists 55 D-Index: 35 scientists 56 D-Index: 40 scientists 57 D-Index: 44 scientists 58 D-Index: 34 scientists 59 D-Index: 29 scientists 60 D-Index: 48 scientists 61 D-Index: 32 scientists 62 D-Index: 30 scientists 63 D-Index: 22 scientists 64 D-Index: 22 scientists 65 D-Index: 19 scientists 66 D-Index: 20 scientists 67 D-Index: 18 scientists 68 D-Index: 17 scientists 69 D-Index: 21 scientists 70 D-Index: 20 scientists 71 D-Index: 19 scientists 72 D-Index: 14 scientists 73 D-Index: 10 scientists 74 D-Index: 16 scientists 75 D-Index: 24 scientists 76 D-Index: 13 scientists 77 D-Index: 19 scientists 78 D-Index: 8 scientists 79 D-Index: 6 scientists 80 D-Index: 4 scientists 81 D-Index: 12 scientists 82 D-Index: 7 scientists 83 D-Index: 7 scientists 84 D-Index: 6 scientists 85 D-Index: 10 scientists 86 D-Index: 4 scientists 87 D-Index: 11 scientists 88 D-Index: 6 scientists 89+ D-Index: 96 scientists
30 D-Index 89+

This scientist: 52 D-Index — 72nd percentile

72% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 89 D-Index or more.

Research.com Recognitions

  • 2016 - AMA-Irwin-McGraw-Hill Distinguished Marketing Educator Award, American Marketing Association
  • 2016 - Fellow of the American Marketing Association

Overview

Ruth N. Bolton is affiliated with Arizona State University in the United States. Their research primarily falls within the field of Business, Management and Accounting, with a focus on Marketing and related subfields such as Organizational Behavior and Human Resource Management, Sociology and Political Science, Ocean Engineering, and Strategy and Management.

The main topics covered in their work include:

  • Customer Service Quality and Loyalty
  • Consumer Behavior in Brand Consumption and Identification
  • Service and Product Innovation
  • Consumer Retail Behavior Studies
  • Environmental Sustainability in Business
  • Digital Marketing and Social Media
  • Corporate Social Responsibility Reporting

Ruth N. Bolton has published in various venues, with frequent contributions to:

  • Australian Energy Producers journal.
  • Australasian Marketing Journal (AMJ)
  • Journal of Services Marketing
  • Journal of the Academy of Marketing Science
  • Journal of Service Research

Their recent notable papers include:

  • "The Convergence of Sustainability and Marketing: Transforming Marketing to Respond to a New World" (2021) in Australasian Marketing Journal (AMJ)
  • "Commentary: future directions of the service discipline" (2020) in Journal of Services Marketing
  • "Designing satisfying service encounters: website versus store touchpoints" (2021) in Journal of the Academy of Marketing Science
  • "Member Retention and Donations in Nonprofit Service Organizations: The Balance Between Peer and Organizational Identification" (2020) in Journal of Service Research
  • "Managing a Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters" (2021) in Journal of Retailing

Frequent co-authors collaborating with Ruth N. Bolton include:

  • Anders Gustafsson
  • Crina O. Tarasi
  • Lars Witell
  • Di Fang
  • Paul W. Fombelle

Ruth N. Bolton has received the following awards:

  • Fellow of the American Marketing Association (2016)
  • AMA-Irwin-McGraw-Hill Distinguished Marketing Educator Award, American Marketing Association (2016)

Best Publications

  • A Multistage Model of Customers' Assessments of Service Quality and Value

    Ruth N. Bolton;James H. Drew

  • A model of customer satisfaction with service encounters involving failure and recovery

    Amy K. Smith;Ruth N. Bolton;Janet Wagner

  • A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction

    Stephen C. Graves;David B. Kletter;William B. Hetzel;Ruth N. Bolton

  • A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes

    Ruth N. Bolton;James H. Drew

  • Understanding Generation Y and their use of social media: a review and research agenda

    Ruth N. Bolton;A. Parasuraman;Ankie Hoefnagels;Nanne Migchels

  • A dynamic model of customers' usage of services : usage as an antecedent and consequence of satisfaction

    Ruth N. Bolton;Katherine N. Lemon

  • IMPLICATIONS OF LOYALTY PROGRAM MEMBERSHIP AND SERVICE EXPERIENCES FOR CUSTOMER RETENTION AND VALUE

    Ruth N. Bolton;P. K. Kannan;Matthew D. Bramlett

  • The Service-dominant Logic of Marketing: Dialog, Debate, and Directions

    Robert F. Lusch;Stephen L. Vargo;Ruth N. Bolton;Frederick E. Webster

  • A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery

    Unknown

  • An Experimental Investigation of Customer Reactions to Service Failure and Recovery Encounters Paradox or Peril

    Amy K. Smith;Ruth N. Bolton

  • The Effect of Customers' Emotional Responses to Service Failures on Their Recovery Effort Evaluations and Satisfaction Judgments

    Amy K. Smith;Ruth N. Bolton

  • The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research

    Ruth N. Bolton;Katherine N. Lemon;Peter C. Verhoef

  • The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research

    Ruth N. Bolton;Katherine N. Lemo;Peter C. Verhoef;Katherine N. Lemon

  • Customer-to-customer interactions: Broadening the scope of word of mouth research

    Barak Libai;Ruth Bolton;Marnix S. Bügel;Ko de Ruyter

  • Customer experience challenges: bringing together digital, physical and social realms

    Ruth N. Bolton;Janet R. McColl-Kennedy;Lilliemay Cheung;Andrew Gallan

  • A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors

    Sabine Benoit;Thomas L. Baker;Ruth N. Bolton;Thorsten Gruber

  • Interactive Services: A Framework, Synthesis and Research Directions

    Ruth Bolton;Shruti Saxena-Iyer

  • A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes

    Unknown

  • A Dynamic Model of Customers' Usage of Services: Usage as an Antecedent and Consequence of Satisfaction

    Unknown

  • Marketing Actions and the Value of Customer Assets: A Framework for Customer Asset Management

    Paul D. Berger;Ruth N. Bolton;Douglas Bowman;Elten Briggs

  • Small details that make big differences : A radical approach to consumption experience as a firm's differentiating strategy

    Ruth N. Bolton;Anders Gustafsson;Janet McColl-Kennedy;Nancy J. Sirianni

  • Linking Customer Satisfaction to Service Operations and Outcomes

    Ruth N. Bolton;James H. Drew

  • The Relationship Between Market Characteristics and Promotional Price Elasticities

    Ruth N. Bolton

Frequent Co-Authors

Katherine N. Lemon
Katherine N. Lemon Boston College
Anders Gustafsson
Anders Gustafsson BI Norwegian Business School
Venkatesh Shankar
Venkatesh Shankar Southern Methodist University
Lars Witell
Lars Witell Karlstad University
Peter C. Verhoef
Peter C. Verhoef University of Groningen
Thorsten Gruber
Thorsten Gruber Loughborough University
Ananthanarayanan Parasuraman
Ananthanarayanan Parasuraman University of Miami
Valarie A. Zeithaml
Valarie A. Zeithaml University of North Carolina at Chapel Hill
Timothy L. Keiningham
Timothy L. Keiningham St. John's University
Janet R. McColl-Kennedy
Janet R. McColl-Kennedy University of Queensland

If you think any of the details on this page are incorrect, let us know.

Report an issue

We appreciate your kind effort to assist us to improve this page, it would be helpful providing us with as much detail as possible in the text box below:

Related Online Degrees & Career Pathways

Exploring Business and Management in the USA opens many career opportunities, especially with the flexible options offered by online education. Professionals interested in projects and site leadership might consider a best online construction management degree, which blends business fundamentals with technical skills.

For those already established in their careers, pursuing an online emba can prepare you for higher leadership or C-suite roles. This pathway emphasizes strategy, global business, and executive decision-making. Many professionals also look for affordable masters programs to upskill without incurring large debts, making advanced education more accessible than ever.

The evolving landscape of business also demands strong analytical capabilities. Earning an online masters in data science can open doors in business analytics, finance, marketing, and more. Each of these online programs offers pathways tailored to diverse interests, career ambitions, and budgets, empowering you to advance in the dynamic field of business and management.

Best Scientists Citing Ruth N. Bolton

Trending Scientists

Recently Published Articles