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Ruth N. Bolton

D-Index & Metrics

Discipline name D-Index World Ranking Current World Ranking National Ranking Current National Ranking Publications Citations
Business and Management 52 841 783 363 331 108 39354

Ruth N. Bolton publications per year

The chart shows the history of publications by Ruth N. Bolton between 1971 and 2025, highlighting the no. of papers published in each year and offering an overview of the publication velocity of this scholar. Ruth N. Bolton published across 55 years, from 1971 to 2025, averaging 2.2 papers a year. Output peaked at 9 publications in 2011. 2 of the 119 publications appeared in the last two years.

No. of publications
2 4 6 8
Bar chart. Horizontal axis: year, 1971 to 2025. Vertical axis: number of publications, 0 to 9. Peak 9 publications in 2011. 1971: 1 publication 1972: 0 publications 1973: 0 publications 1974: 0 publications 1975: 0 publications 1976: 0 publications 1977: 0 publications 1978: 0 publications 1979: 1 publication 1980: 0 publications 1981: 0 publications 1982: 0 publications 1983: 1 publication 1984: 0 publications 1985: 0 publications 1986: 2 publications 1987: 0 publications 1988: 2 publications 1989: 2 publications 1990: 1 publication 1991: 5 publications 1992: 1 publication 1993: 1 publication 1994: 1 publication 1995: 5 publications 1996: 2 publications 1997: 0 publications 1998: 2 publications 1999: 6 publications 2000: 1 publication 2001: 0 publications 2002: 5 publications 2003: 5 publications 2004: 4 publications 2005: 1 publication 2006: 8 publications 2007: 2 publications 2008: 5 publications 2009: 3 publications 2010: 7 publications 2011: 9 publications 2012: 1 publication 2013: 5 publications 2014: 2 publications 2015: 2 publications 2016: 1 publication 2017: 2 publications 2018: 3 publications 2019: 9 publications 2020: 4 publications 2021: 5 publications 2022: 0 publications 2023: 0 publications 2024: 0 publications 2025: 2 publications
1971 2025

119 publications in total across all disciplines

View publications per year as a table
Ruth N. Bolton: publications per year, 1971 to 2025
Year Publications
1971 1
1972 0
1973 0
1974 0
1975 0
1976 0
1977 0
1978 0
1979 1
1980 0
1981 0
1982 0
1983 1
1984 0
1985 0
1986 2
1987 0
1988 2
1989 2
1990 1
1991 5
1992 1
1993 1
1994 1
1995 5
1996 2
1997 0
1998 2
1999 6
2000 1
2001 0
2002 5
2003 5
2004 4
2005 1
2006 8
2007 2
2008 5
2009 3
2010 7
2011 9
2012 1
2013 5
2014 2
2015 2
2016 1
2017 2
2018 3
2019 9
2020 4
2021 5
2022 0
2023 0
2024 0
2025 2
Total 119
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Ruth N. Bolton publication distribution in Business and Management in 2026

The chart shows the distribution of publications by all Research.com ranked scientists in the field of Business and Management in 2026. The highlighted bar marks where Ruth N. Bolton sits on this spectrum.

No. of scientists
25 50 75 100
Bar chart with 82 bars. Horizontal axis: publications, 35–39 to 436+. Vertical axis: number of scientists, 0 to 122. Most scientists, 122, have 95–99 publications. The last bar groups every scientist with 436 publications or more. The highlighted bar, 105–109 publications, is where this scientist sits. 35–39 publications: 2 scientists 40–44 publications: 2 scientists 45–49 publications: 5 scientists 50–54 publications: 20 scientists 55–59 publications: 39 scientists 60–64 publications: 66 scientists 65–69 publications: 52 scientists 70–74 publications: 80 scientists 75–79 publications: 83 scientists 80–84 publications: 116 scientists 85–89 publications: 94 scientists 90–94 publications: 111 scientists 95–99 publications: 122 scientists 100–104 publications: 104 scientists 105–109 publications: 113 scientists 110–114 publications: 96 scientists 115–119 publications: 97 scientists 120–124 publications: 112 scientists 125–129 publications: 93 scientists 130–134 publications: 79 scientists 135–139 publications: 69 scientists 140–144 publications: 80 scientists 145–149 publications: 81 scientists 150–154 publications: 85 scientists 155–159 publications: 50 scientists 160–164 publications: 74 scientists 165–169 publications: 61 scientists 170–174 publications: 40 scientists 175–179 publications: 44 scientists 180–184 publications: 47 scientists 185–189 publications: 59 scientists 190–194 publications: 35 scientists 195–199 publications: 37 scientists 200–204 publications: 49 scientists 205–209 publications: 48 scientists 210–214 publications: 34 scientists 215–219 publications: 31 scientists 220–224 publications: 37 scientists 225–229 publications: 34 scientists 230–234 publications: 25 scientists 235–239 publications: 28 scientists 240–244 publications: 34 scientists 245–249 publications: 28 scientists 250–254 publications: 23 scientists 255–259 publications: 22 scientists 260–264 publications: 11 scientists 265–269 publications: 16 scientists 270–274 publications: 23 scientists 275–279 publications: 12 scientists 280–284 publications: 16 scientists 285–289 publications: 10 scientists 290–294 publications: 12 scientists 295–299 publications: 12 scientists 300–304 publications: 8 scientists 305–309 publications: 13 scientists 310–314 publications: 13 scientists 315–319 publications: 6 scientists 320–324 publications: 10 scientists 325–329 publications: 9 scientists 330–334 publications: 7 scientists 335–339 publications: 10 scientists 340–344 publications: 10 scientists 345–349 publications: 7 scientists 350–354 publications: 4 scientists 355–359 publications: 10 scientists 360–364 publications: 3 scientists 365–369 publications: 7 scientists 370–374 publications: 2 scientists 375–379 publications: 8 scientists 380–384 publications: 4 scientists 385–389 publications: 5 scientists 390–394 publications: 5 scientists 395–399 publications: 2 scientists 400–404 publications: 2 scientists 405–409 publications: 4 scientists 410–414 publications: 3 scientists 415–419 publications: 2 scientists 420–424 publications: 5 scientists 425–429 publications: 3 scientists 430–434 publications: 1 scientist 435 publications: 1 scientist 436+ publications: 100 scientists
35–39 publications 436+

This scientist: 108 publications — 33rd percentile

33% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 436 publications or more.

View publications distribution as a table
Number of Business and Management scientists by publication count, Research.com 2026 ranking edition. Based on 3,017 ranked scientists.
Publications Scientists This scientist
35–39 2
40–44 2
45–49 5
50–54 20
55–59 39
60–64 66
65–69 52
70–74 80
75–79 83
80–84 116
85–89 94
90–94 111
95–99 122
100–104 104
105–109 113 108
110–114 96
115–119 97
120–124 112
125–129 93
130–134 79
135–139 69
140–144 80
145–149 81
150–154 85
155–159 50
160–164 74
165–169 61
170–174 40
175–179 44
180–184 47
185–189 59
190–194 35
195–199 37
200–204 49
205–209 48
210–214 34
215–219 31
220–224 37
225–229 34
230–234 25
235–239 28
240–244 34
245–249 28
250–254 23
255–259 22
260–264 11
265–269 16
270–274 23
275–279 12
280–284 16
285–289 10
290–294 12
295–299 12
300–304 8
305–309 13
310–314 13
315–319 6
320–324 10
325–329 9
330–334 7
335–339 10
340–344 10
345–349 7
350–354 4
355–359 10
360–364 3
365–369 7
370–374 2
375–379 8
380–384 4
385–389 5
390–394 5
395–399 2
400–404 2
405–409 4
410–414 3
415–419 2
420–424 5
425–429 3
430–434 1
435 1
436+ 100
Download as CSV

Ruth N. Bolton D-index placement in Business and Management in 2026

The chart shows the D-index (discipline H-index) distribution of Business and Management scientists ranked by Research.com in 2026. The highlighted bar marks where Ruth N. Bolton sits on this spectrum.

No. of scientists
50 100 150
Bar chart with 60 bars. Horizontal axis: D-Index, 30 to 89+. Vertical axis: number of scientists, 0 to 171. Most scientists, 171, have 32 D-Index. The last bar groups every scientist with 89 D-Index or more. The highlighted bar, 52 D-Index, is where this scientist sits. 30 D-Index: 156 scientists 31 D-Index: 159 scientists 32 D-Index: 171 scientists 33 D-Index: 161 scientists 34 D-Index: 135 scientists 35 D-Index: 124 scientists 36 D-Index: 114 scientists 37 D-Index: 111 scientists 38 D-Index: 103 scientists 39 D-Index: 89 scientists 40 D-Index: 81 scientists 41 D-Index: 97 scientists 42 D-Index: 80 scientists 43 D-Index: 69 scientists 44 D-Index: 68 scientists 45 D-Index: 63 scientists 46 D-Index: 54 scientists 47 D-Index: 69 scientists 48 D-Index: 50 scientists 49 D-Index: 58 scientists 50 D-Index: 54 scientists 51 D-Index: 62 scientists 52 D-Index: 54 scientists 53 D-Index: 43 scientists 54 D-Index: 49 scientists 55 D-Index: 35 scientists 56 D-Index: 40 scientists 57 D-Index: 44 scientists 58 D-Index: 34 scientists 59 D-Index: 29 scientists 60 D-Index: 48 scientists 61 D-Index: 32 scientists 62 D-Index: 30 scientists 63 D-Index: 22 scientists 64 D-Index: 22 scientists 65 D-Index: 19 scientists 66 D-Index: 20 scientists 67 D-Index: 18 scientists 68 D-Index: 17 scientists 69 D-Index: 21 scientists 70 D-Index: 20 scientists 71 D-Index: 19 scientists 72 D-Index: 14 scientists 73 D-Index: 10 scientists 74 D-Index: 16 scientists 75 D-Index: 24 scientists 76 D-Index: 13 scientists 77 D-Index: 19 scientists 78 D-Index: 8 scientists 79 D-Index: 6 scientists 80 D-Index: 4 scientists 81 D-Index: 12 scientists 82 D-Index: 7 scientists 83 D-Index: 7 scientists 84 D-Index: 6 scientists 85 D-Index: 10 scientists 86 D-Index: 4 scientists 87 D-Index: 11 scientists 88 D-Index: 6 scientists 89+ D-Index: 96 scientists
30 D-Index 89+

This scientist: 52 D-Index — 72nd percentile

72% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 89 D-Index or more.

View D-Index distribution as a table
Number of Business and Management scientists by D-index, Research.com 2026 ranking edition. Based on 3,017 ranked scientists.
D-Index Scientists This scientist
30 156
31 159
32 171
33 161
34 135
35 124
36 114
37 111
38 103
39 89
40 81
41 97
42 80
43 69
44 68
45 63
46 54
47 69
48 50
49 58
50 54
51 62
52 54 52
53 43
54 49
55 35
56 40
57 44
58 34
59 29
60 48
61 32
62 30
63 22
64 22
65 19
66 20
67 18
68 17
69 21
70 20
71 19
72 14
73 10
74 16
75 24
76 13
77 19
78 8
79 6
80 4
81 12
82 7
83 7
84 6
85 10
86 4
87 11
88 6
89+ 96
Download as CSV

Research.com Recognitions

  • 2016 - AMA-Irwin-McGraw-Hill Distinguished Marketing Educator Award, American Marketing Association
  • 2016 - Fellow of the American Marketing Association

Overview

Ruth N. Bolton is affiliated with Arizona State University in the United States. Their research primarily falls within the field of Business, Management and Accounting, with a focus on Marketing and related subfields such as Organizational Behavior and Human Resource Management, Sociology and Political Science, Ocean Engineering, and Strategy and Management.

The main topics covered in their work include:

  • Customer Service Quality and Loyalty
  • Consumer Behavior in Brand Consumption and Identification
  • Service and Product Innovation
  • Consumer Retail Behavior Studies
  • Environmental Sustainability in Business
  • Digital Marketing and Social Media
  • Corporate Social Responsibility Reporting

Ruth N. Bolton has published in various venues, with frequent contributions to:

  • Australian Energy Producers journal.
  • Australasian Marketing Journal (AMJ)
  • Journal of Services Marketing
  • Journal of the Academy of Marketing Science
  • Journal of Service Research

Their recent notable papers include:

  • "The Convergence of Sustainability and Marketing: Transforming Marketing to Respond to a New World" (2021) in Australasian Marketing Journal (AMJ)
  • "Commentary: future directions of the service discipline" (2020) in Journal of Services Marketing
  • "Designing satisfying service encounters: website versus store touchpoints" (2021) in Journal of the Academy of Marketing Science
  • "Member Retention and Donations in Nonprofit Service Organizations: The Balance Between Peer and Organizational Identification" (2020) in Journal of Service Research
  • "Managing a Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters" (2021) in Journal of Retailing

Frequent co-authors collaborating with Ruth N. Bolton include:

  • Anders Gustafsson
  • Crina O. Tarasi
  • Lars Witell
  • Di Fang
  • Paul W. Fombelle

Ruth N. Bolton has received the following awards:

  • Fellow of the American Marketing Association (2016)
  • AMA-Irwin-McGraw-Hill Distinguished Marketing Educator Award, American Marketing Association (2016)

Best Publications

  • A Multistage Model of Customers' Assessments of Service Quality and Value

    Ruth N. Bolton;James H. Drew

  • A model of customer satisfaction with service encounters involving failure and recovery

    Amy K. Smith;Ruth N. Bolton;Janet Wagner

  • A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction

    Stephen C. Graves;David B. Kletter;William B. Hetzel;Ruth N. Bolton

  • A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes

    Ruth N. Bolton;James H. Drew

  • Understanding Generation Y and their use of social media: a review and research agenda

    Ruth N. Bolton;A. Parasuraman;Ankie Hoefnagels;Nanne Migchels

  • A dynamic model of customers' usage of services : usage as an antecedent and consequence of satisfaction

    Ruth N. Bolton;Katherine N. Lemon

  • IMPLICATIONS OF LOYALTY PROGRAM MEMBERSHIP AND SERVICE EXPERIENCES FOR CUSTOMER RETENTION AND VALUE

    Ruth N. Bolton;P. K. Kannan;Matthew D. Bramlett

  • The Service-dominant Logic of Marketing: Dialog, Debate, and Directions

    Robert F. Lusch;Stephen L. Vargo;Ruth N. Bolton;Frederick E. Webster

  • A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery

    Unknown

  • An Experimental Investigation of Customer Reactions to Service Failure and Recovery Encounters Paradox or Peril

    Amy K. Smith;Ruth N. Bolton

  • The Effect of Customers' Emotional Responses to Service Failures on Their Recovery Effort Evaluations and Satisfaction Judgments

    Amy K. Smith;Ruth N. Bolton

  • The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research

    Ruth N. Bolton;Katherine N. Lemon;Peter C. Verhoef

  • The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research

    Ruth N. Bolton;Katherine N. Lemo;Peter C. Verhoef;Katherine N. Lemon

  • Customer-to-customer interactions: Broadening the scope of word of mouth research

    Barak Libai;Ruth Bolton;Marnix S. Bügel;Ko de Ruyter

  • Customer experience challenges: bringing together digital, physical and social realms

    Ruth N. Bolton;Janet R. McColl-Kennedy;Lilliemay Cheung;Andrew Gallan

  • A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors

    Sabine Benoit;Thomas L. Baker;Ruth N. Bolton;Thorsten Gruber

  • Interactive Services: A Framework, Synthesis and Research Directions

    Ruth Bolton;Shruti Saxena-Iyer

  • A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes

    Unknown

  • A Dynamic Model of Customers' Usage of Services: Usage as an Antecedent and Consequence of Satisfaction

    Unknown

  • Marketing Actions and the Value of Customer Assets: A Framework for Customer Asset Management

    Paul D. Berger;Ruth N. Bolton;Douglas Bowman;Elten Briggs

  • Small details that make big differences : A radical approach to consumption experience as a firm's differentiating strategy

    Ruth N. Bolton;Anders Gustafsson;Janet McColl-Kennedy;Nancy J. Sirianni

  • Linking Customer Satisfaction to Service Operations and Outcomes

    Ruth N. Bolton;James H. Drew

  • The Relationship Between Market Characteristics and Promotional Price Elasticities

    Ruth N. Bolton

Frequent Co-Authors

Katherine N. Lemon
Katherine N. Lemon Boston College
Anders Gustafsson
Anders Gustafsson BI Norwegian Business School
Venkatesh Shankar
Venkatesh Shankar Southern Methodist University
Lars Witell
Lars Witell Karlstad University
Peter C. Verhoef
Peter C. Verhoef University of Groningen
Thorsten Gruber
Thorsten Gruber Loughborough University
Ananthanarayanan Parasuraman
Ananthanarayanan Parasuraman University of Miami
Valarie A. Zeithaml
Valarie A. Zeithaml University of North Carolina at Chapel Hill
Timothy L. Keiningham
Timothy L. Keiningham St. John's University
Janet R. McColl-Kennedy
Janet R. McColl-Kennedy University of Queensland

External Links

Personal website of Ruth N. Bolton Google Scholar page

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Publications: 25

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SooCheong (Shawn) Jang

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Publications: 25

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Publications: 24

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