What is she best known for?
The fields of study she is best known for:
- Marketing
- Finance
- Sociology
Her main research concerns Marketing, Service, Service quality, Customer satisfaction and Customer to customer.
Her study in the field of Customer retention is also linked to topics like Context.
Her work in Service tackles topics such as Quality which are related to areas like Service provider and Loyalty.
Her study deals with a combination of Service quality and Longitudinal model.
Ruth N. Bolton combines subjects such as Knowledge management and Customer advocacy with her study of Customer to customer.
Her Service recovery paradox study integrates concerns from other disciplines, such as Consumer satisfaction and Service level objective, Service level requirement.
Her most cited work include:
- A Multistage Model of Customers' Assessments of Service Quality and Value (2319 citations)
- A model of customer satisfaction with service encounters involving failure and recovery (1869 citations)
- A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction (1639 citations)
What are the main themes of her work throughout her whole career to date?
Ruth N. Bolton spends much of her time researching Marketing, Service, Customer retention, Service quality and Customer to customer.
In general Marketing study, her work on Customer satisfaction, Quality and Relationship marketing often relates to the realm of Context, thereby connecting several areas of interest.
Her Service course of study focuses on Knowledge management and Customer relationship management.
Her Customer retention research includes elements of Loyalty business model and Process management.
Her Service quality study focuses mostly on Service level objective and Service level requirement.
Her work deals with themes such as Customer delight, Customer profitability and Customer advocacy, which intersect with Customer to customer.
She most often published in these fields:
- Marketing (63.22%)
- Service (31.03%)
- Customer retention (18.39%)
What were the highlights of her more recent work (between 2016-2021)?
- Marketing (63.22%)
- Service (31.03%)
- Sustainability (3.45%)
In recent papers she was focusing on the following fields of study:
Ruth N. Bolton mainly investigates Marketing, Service, Sustainability, Service design and Conceptual framework.
Her biological study spans a wide range of topics, including Incentive, Selection and Risk aversion.
She specializes in Service, namely Customer retention.
Her research in Service design intersects with topics in Service innovation and Knowledge management.
Her Service innovation research is multidisciplinary, incorporating elements of Service system and Customer service.
Conceptual framework is intertwined with Social issues, Transparency, Social change, Realm and Public policy in her study.
Between 2016 and 2021, her most popular works were:
- A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors (172 citations)
- Customer experience challenges: bringing together digital, physical and social realms (137 citations)
- Emerging retailer pricing trends and practices (10 citations)
In her most recent research, the most cited papers focused on:
- Marketing
- Finance
- Sociology
Ruth N. Bolton focuses on Marketing, Peer-to-peer, Renting, Sharing economy and Consumption.
Her Peer-to-peer research overlaps with other disciplines such as Consumer behaviour and Service provider.
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