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Business and Management
Netherlands
2026

D-Index & Metrics

Business and Management

D-Index
82
Citations
51115
World Ranking
142
National Ranking
4

Research.com Recognitions

  • 2026 - Research.com Business and Management in Netherlands Leader Award
  • 2025 - Research.com Business and Management in Netherlands Leader Award
  • 2024 - Research.com Business and Management in Netherlands Leader Award
  • 2023 - Research.com Business and Management in Netherlands Leader Award
  • 2022 - Research.com Business and Management in Netherlands Leader Award
  • Fellow of the European Marketing Academy (EMAC)
  • Fellow of the European Marketing Academy (EMAC)
  • Fellow of the European Marketing Academy (EMAC)

Overview

Peter C. Verhoef is affiliated with the University of Groningen in the Netherlands and specializes in Business, Management, and Accounting, with a primary focus on Marketing. Their scholarly output includes 38 publications in these fields, with significant contributions to several subfields: Marketing, Strategy and Management, Sociology and Political Science, Organizational Behavior and Human Resource Management, and Management, Monitoring, Policy and Law.

Their recent research covers a variety of topics within consumer behavior and digital marketing. Key areas of focus include Consumer Retail Behavior Studies, Consumer Market Behavior and Pricing, Consumer Behavior in Brand Consumption and Identification, Digital Platforms and Economics, Privacy, Security, and Data Protection, Digital Marketing and Social Media, and Customer Service Quality and Loyalty.

Notable recent publications by Peter C. Verhoef include:

  • Omni-channel retailing: some reflections, 2021, Journal of Strategic Marketing
  • Reflections and predictions on effects of COVID-19 pandemic on retailing, 2022, Journal of service management

Frequent co-authors collaborating with Peter C. Verhoef are:

  • Felix Eggers
  • Jaap E. Wieringa
  • John Qi Dong
  • Frank T. Beke
  • Laurens Sloot

Peter C. Verhoef publishes regularly in several academic journals. The main publication venues include:

  • International Journal of Research in Marketing
  • Journal of Interactive Marketing
  • Journal of Strategic Marketing
  • Journal of service management
  • Journal of Business Research

In addition to journal articles, they have contributed to academic literature through book publications. One known title is "Creating Value with Data Analytics in Marketing: Mastering Data Science," published by the University of Groningen in 2022.

Their research achievements have been recognized by awards such as being named a Fellow of the European Marketing Academy (EMAC).

Best Publications

  • Understanding Customer Experience Throughout the Customer Journey

    Katherine N. Lemon;Pieter C. Verhoef

  • Customer engagement behavior : Theoretical foundations and research directions

    Jenny van Doorn;Katherine N. Lemon;Vikas Mittal;Stephan Nass

  • Customer Experience Creation: Determinants, Dynamics and Management Strategies

    Peter C. Verhoef;Katherine N. Lemon;A. Parasuraman;Anne Roggeveen

  • Digital Transformation: A Multidisciplinary Reflection and Research Agenda

    Peter C. Verhoef;Thijs Broekhuizen;Yakov Bart;Abhi Bhattacharya

  • From Multi-Channel Retailing to Omni-Channel Retailing: Introduction to the Special Issue on Multi-Channel Retailing

    Peter C. Verhoef;P.K. Kannan;J. Jeffrey Inman

  • Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development

    Peter C. Verhoef

  • Challenges and opportunities in multichannel customer management

    Scott A. Neslin;Dhruv Grewal;Robert Leghorn;Venkatesh Shankar

  • Customer Engagement as a New Perspective in Customer Management

    Peter C. Verhoef;Werner J. Reinartz;Manfred Krafft

  • Multichannel customer management: Understanding the research-shopper phenomenon

    Peter C. Verhoef;Scott A. Neslin;Björn Vroomen

  • The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research

    Ruth N. Bolton;Katherine N. Lemon;Peter C. Verhoef

  • The effect of relational constructs on customer referrals and number of services purchased from a multiservice provider: Does age of relationship matter

    Peter C. Verhoef;Philip Hans Franses;Janny C. Hoekstra

  • The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research

    Ruth N. Bolton;Katherine N. Lemo;Peter C. Verhoef;Katherine N. Lemon

  • Challenges and solutions for marketing in a digital era

    Peter S.H. Leeflang;Peter S.H. Leeflang;Peter C. Verhoef;Peter Dahlström;Tjark Freundt

  • Multichannel Shopper Segments and Their Covariates

    Umut Konus;Peter C. Verhoef;Scott A. Neslin

  • Understanding the Marketing Department's Influence Within the Firm

    Peter C. Verhoef;Peter S. H. Leeflang

  • Willingness to pay for organic products: Differences between virtue and vice foods

    Jenny van Doorn;Peter C. Verhoef

  • Possible determinants of consumers’ adoption of electronic grocery shopping in the Netherlands

    Peter C Verhoef;Fred Langerak

  • Predicting customer potential value an application in the insurance industry

    Peter C. Verhoef;Bas Donkers

  • The impact of satisfaction and payment equity on cross-buying: A dynamic model for a multi-service provider

    Peter C. Verhoef;Philip Hans Franses;Janny C. Hoekstra

  • Customer Engagement Behavior: Theoretical Foundations and Research Directions

    Jenny van Doorn;Katherine N. Lemon;Vikas Mittal;Doreen Pick

  • Driving Customer Equity, How Customer Lifetime Value is Reshaping Corporate Strategy

    Peter C Verhoef;Harry Commandeur

  • The effect of relational constructs on customer referrals and number of services purchases from a multi-service provider: Does age of a relationship matter?

    Philip Hans Franses;Peter Verhoef;Janny Hoekstra

Frequent Co-Authors

Philip Hans Franses
Philip Hans Franses Erasmus University Rotterdam
Tammo H. A. Bijmolt
Tammo H. A. Bijmolt University of Groningen
Fred Langerak
Fred Langerak Eindhoven University of Technology
Peter S.H. Leeflang
Peter S.H. Leeflang University of Groningen
Scott A. Neslin
Scott A. Neslin Dartmouth College
Katherine N. Lemon
Katherine N. Lemon Boston College
P. K. Kannan
P. K. Kannan University of Maryland, College Park
Ruth N. Bolton
Ruth N. Bolton Arizona State University
Joost M.E. Pennings
Joost M.E. Pennings Maastricht University
Stefan Stremersch
Stefan Stremersch Erasmus University Rotterdam

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