World's Best Scientists 2026 revealed!
Katherine N. Lemon

Katherine N. Lemon

D-Index & Metrics

Business and Management

D-Index
40
Citations
28484
World Ranking
1619
National Ranking
678

Katherine N. Lemon publication distribution in Business and Management in 2026

The chart shows the distribution of publications by all Research.com ranked scientists in the field of Business and Management in 2026. The highlighted bar marks where Katherine N. Lemon sits on this spectrum.

35–39 publications: 2 scientists 40–44 publications: 2 scientists 45–49 publications: 5 scientists 50–54 publications: 20 scientists 55–59 publications: 39 scientists 60–64 publications: 66 scientists 65–69 publications: 52 scientists 70–74 publications: 80 scientists 75–79 publications: 83 scientists 80–84 publications: 116 scientists 85–89 publications: 94 scientists 90–94 publications: 111 scientists 95–99 publications: 122 scientists 100–104 publications: 104 scientists 105–109 publications: 113 scientists 110–114 publications: 96 scientists 115–119 publications: 97 scientists 120–124 publications: 112 scientists 125–129 publications: 93 scientists 130–134 publications: 79 scientists 135–139 publications: 69 scientists 140–144 publications: 80 scientists 145–149 publications: 81 scientists 150–154 publications: 85 scientists 155–159 publications: 50 scientists 160–164 publications: 74 scientists 165–169 publications: 61 scientists 170–174 publications: 40 scientists 175–179 publications: 44 scientists 180–184 publications: 47 scientists 185–189 publications: 59 scientists 190–194 publications: 35 scientists 195–199 publications: 37 scientists 200–204 publications: 49 scientists 205–209 publications: 48 scientists 210–214 publications: 34 scientists 215–219 publications: 31 scientists 220–224 publications: 37 scientists 225–229 publications: 34 scientists 230–234 publications: 25 scientists 235–239 publications: 28 scientists 240–244 publications: 34 scientists 245–249 publications: 28 scientists 250–254 publications: 23 scientists 255–259 publications: 22 scientists 260–264 publications: 11 scientists 265–269 publications: 16 scientists 270–274 publications: 23 scientists 275–279 publications: 12 scientists 280–284 publications: 16 scientists 285–289 publications: 10 scientists 290–294 publications: 12 scientists 295–299 publications: 12 scientists 300–304 publications: 8 scientists 305–309 publications: 13 scientists 310–314 publications: 13 scientists 315–319 publications: 6 scientists 320–324 publications: 10 scientists 325–329 publications: 9 scientists 330–334 publications: 7 scientists 335–339 publications: 10 scientists 340–344 publications: 10 scientists 345–349 publications: 7 scientists 350–354 publications: 4 scientists 355–359 publications: 10 scientists 360–364 publications: 3 scientists 365–369 publications: 7 scientists 370–374 publications: 2 scientists 375–379 publications: 8 scientists 380–384 publications: 4 scientists 385–389 publications: 5 scientists 390–394 publications: 5 scientists 395–399 publications: 2 scientists 400–404 publications: 2 scientists 405–409 publications: 4 scientists 410–414 publications: 3 scientists 415–419 publications: 2 scientists 420–424 publications: 5 scientists 425–429 publications: 3 scientists 430–434 publications: 1 scientists 435 publications: 1 scientists 436+ publications: 100 scientists
35 publications 436+

This scientist: 97 publications — 24th percentile

24% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 436 publications or more.

Katherine N. Lemon D-index placement in Business and Management in 2026

The chart shows the D-index (discipline H-index) distribution of Business and Management scientists ranked by Research.com in 2026. The highlighted bar marks where Katherine N. Lemon sits on this spectrum.

30 D-Index: 156 scientists 31 D-Index: 159 scientists 32 D-Index: 171 scientists 33 D-Index: 161 scientists 34 D-Index: 135 scientists 35 D-Index: 124 scientists 36 D-Index: 114 scientists 37 D-Index: 111 scientists 38 D-Index: 103 scientists 39 D-Index: 89 scientists 40 D-Index: 81 scientists 41 D-Index: 97 scientists 42 D-Index: 80 scientists 43 D-Index: 69 scientists 44 D-Index: 68 scientists 45 D-Index: 63 scientists 46 D-Index: 54 scientists 47 D-Index: 69 scientists 48 D-Index: 50 scientists 49 D-Index: 58 scientists 50 D-Index: 54 scientists 51 D-Index: 62 scientists 52 D-Index: 54 scientists 53 D-Index: 43 scientists 54 D-Index: 49 scientists 55 D-Index: 35 scientists 56 D-Index: 40 scientists 57 D-Index: 44 scientists 58 D-Index: 34 scientists 59 D-Index: 29 scientists 60 D-Index: 48 scientists 61 D-Index: 32 scientists 62 D-Index: 30 scientists 63 D-Index: 22 scientists 64 D-Index: 22 scientists 65 D-Index: 19 scientists 66 D-Index: 20 scientists 67 D-Index: 18 scientists 68 D-Index: 17 scientists 69 D-Index: 21 scientists 70 D-Index: 20 scientists 71 D-Index: 19 scientists 72 D-Index: 14 scientists 73 D-Index: 10 scientists 74 D-Index: 16 scientists 75 D-Index: 24 scientists 76 D-Index: 13 scientists 77 D-Index: 19 scientists 78 D-Index: 8 scientists 79 D-Index: 6 scientists 80 D-Index: 4 scientists 81 D-Index: 12 scientists 82 D-Index: 7 scientists 83 D-Index: 7 scientists 84 D-Index: 6 scientists 85 D-Index: 10 scientists 86 D-Index: 4 scientists 87 D-Index: 11 scientists 88 D-Index: 6 scientists 89+ D-Index: 96 scientists
30 D-Index 89+

This scientist: 40 D-Index — 47th percentile

47% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 89 D-Index or more.

Research.com Recognitions

  • 2016 - Fellow of the American Marketing Association

Overview

Katherine N. Lemon is affiliated with Boston College in the United States and specializes in the field of Business, Management, and Accounting, with a focus on marketing and related subfields. Their research spans several specific areas, including Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science, Management Science and Operations Research, and Management of Technology and Innovation.

The main topics covered by their work include Consumer Behavior in Brand Consumption and Identification, Customer Service Quality and Loyalty, Consumer Retail Behavior Studies, Service and Product Innovation, Sharing Economy and Platforms, Consumer Market Behavior and Pricing, and Information Systems Theories and Implementation.

Frequent co-authors collaborating with Katherine N. Lemon are:

  • Arne De Keyser
  • Katrien Verleye
  • Amy L. Ostrom
  • Joy M. Field
  • Darima Fotheringham

Prominent venues where they have published multiple papers include the Journal of Service Research, the Journal of the Academy of Marketing Science, the Journal of Services Marketing, Marketing Letters, and the Journal of Marketing.

Some of the recent papers authored or co-authored by Katherine N. Lemon are:

  • "Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature" (2020), Journal of Service Research
  • "Service Research Priorities: Managing and Delivering Service in Turbulent Times" (2021), Journal of Service Research
  • "Service Research Priorities: Designing Sustainable Service Ecosystems" (2021), Journal of Service Research
  • "Guest Editorial: Responsible Research in Marketing" (2021), Journal of the Academy of Marketing Science
  • "Longitudinal upgrades and asymmetric effects of satisfaction and perceived-value" (2022), Journal of Services Marketing

Katherine N. Lemon was awarded the title of Fellow of the American Marketing Association in 2016.

Best Publications

  • Understanding Customer Experience Throughout the Customer Journey

    Katherine N. Lemon;Pieter C. Verhoef

  • Customer engagement behavior : Theoretical foundations and research directions

    Jenny van Doorn;Katherine N. Lemon;Vikas Mittal;Stephan Nass

  • Customer Experience Creation: Determinants, Dynamics and Management Strategies

    Peter C. Verhoef;Katherine N. Lemon;A. Parasuraman;Anne Roggeveen

  • Return on Marketing: Using Customer Equity to Focus Marketing Strategy

    Roland T. Rust;Katherine N. Lemon;Valarie A. Zeithaml

  • Driving Customer Equity: How Customer Lifetime Value Is Reshaping Corporate Strategy

    Roland T. Rust;Valarie A. Zeithaml;Katherine N. Lemon

  • A dynamic model of customers' usage of services : usage as an antecedent and consequence of satisfaction

    Ruth N. Bolton;Katherine N. Lemon

  • The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research

    Ruth N. Bolton;Katherine N. Lemon;Peter C. Verhoef

  • The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research

    Ruth N. Bolton;Katherine N. Lemo;Peter C. Verhoef;Katherine N. Lemon

  • Dynamic Customer Relationship Management: Incorporating Future Considerations into the Service Retention Decision

    Katherine N. Lemon;Tiffany Barnett White;Russell S. Winer

  • The Customer Pyramid: Creating and Serving Profitable Customers

    Valarie A. Zeithaml;Roland T. Rust;Katherine N. Lemon

  • E-Service and the Consumer

    Roland T. Rust;Katherine N. Lemon

  • Relating Brandand Customer Perspectives on Marketing Management

    Tim Ambler;C. B. Bhattacharya;Julie Edell;Kevin Lane Keller

  • A Dynamic Model of Customers' Usage of Services: Usage as an Antecedent and Consequence of Satisfaction

    Unknown

  • Customer Equity Management: Charting New Directions for the Future of Marketing

    John E. Hogan;Katherine N. Lemon;Roland T. Rust

  • Quantifying the Ripple: Word-of-Mouth and Advertising Effectiveness

    John E. Hogan;Katherine N. Lemon;Barak Libai

  • Moving the customer experience field forward : introducing the Touchpoints, Context, Qualities (TCQ) nomenclature

    Arne De Keyser;Katrien Verleye;Katherine N. Lemon;Timothy L. Keiningham

  • What Is the True Value of a Lost Customer

    John E. Hogan;Katherine N. Lemon;Barak Libai

  • Customer-centered brand management.

    Roland T Rust;Valarie A Zeithaml;Katherine N Lemon

  • Why customers won't relate: Obstacles to relationship marketing engagement

    Christy Ashley;Stephanie M. Noble;Naveen Donthu;Katherine N. Lemon

  • Successful customer value management: Key lessons and emerging trends

    Peter C. Verhoef;Katherine N. Lemon

  • MANAGING CUSTOMERS FOR VALUE: AN OVERVIEW AND RESEARCH AGENDA

    V. Kumar;Katherine N. Lemon;A. Parasuraman

  • Customer Engagement Behavior: Theoretical Foundations and Research Directions

    Jenny van Doorn;Katherine N. Lemon;Vikas Mittal;Doreen Pick

  • The Reinforcing Effects of Loyalty Program Partnerships and Core Service Usage: A Longitudinal Analysis

    Katherine N. Lemon;Florian v. Wangenheim

  • Relating Brand and Customer Perspectives on Marketing Management

    Tim Ambler;C. B. Bhattacharya;Julie A. Edell;Kevin Lane Keller

Frequent Co-Authors

Roland T. Rust
Roland T. Rust University of Maryland, College Park
Valarie A. Zeithaml
Valarie A. Zeithaml University of North Carolina at Chapel Hill
Peter C. Verhoef
Peter C. Verhoef University of Groningen
Ruth N. Bolton
Ruth N. Bolton Arizona State University
Vikas Mittal
Vikas Mittal Rice University
Ananthanarayanan Parasuraman
Ananthanarayanan Parasuraman University of Miami
Russell S. Winer
Russell S. Winer New York University
Anne L. Roggeveen
Anne L. Roggeveen Babson College
Timothy L. Keiningham
Timothy L. Keiningham St. John's University
Barak Libai
Barak Libai Reichman University

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