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Katherine N. Lemon

Katherine N. Lemon

D-Index & Metrics

Business and Management

D-Index
40
Citations
28484
World Ranking
1618
National Ranking
677

Research.com Recognitions

  • 2016 - Fellow of the American Marketing Association

Overview

Katherine N. Lemon is affiliated with Boston College in the United States and specializes in the field of Business, Management, and Accounting, with a focus on marketing and related subfields. Their research spans several specific areas, including Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science, Management Science and Operations Research, and Management of Technology and Innovation.

The main topics covered by their work include Consumer Behavior in Brand Consumption and Identification, Customer Service Quality and Loyalty, Consumer Retail Behavior Studies, Service and Product Innovation, Sharing Economy and Platforms, Consumer Market Behavior and Pricing, and Information Systems Theories and Implementation.

Frequent co-authors collaborating with Katherine N. Lemon are:

  • Arne De Keyser
  • Katrien Verleye
  • Amy L. Ostrom
  • Joy M. Field
  • Darima Fotheringham

Prominent venues where they have published multiple papers include the Journal of Service Research, the Journal of the Academy of Marketing Science, the Journal of Services Marketing, Marketing Letters, and the Journal of Marketing.

Some of the recent papers authored or co-authored by Katherine N. Lemon are:

  • "Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature" (2020), Journal of Service Research
  • "Service Research Priorities: Managing and Delivering Service in Turbulent Times" (2021), Journal of Service Research
  • "Service Research Priorities: Designing Sustainable Service Ecosystems" (2021), Journal of Service Research
  • "Guest Editorial: Responsible Research in Marketing" (2021), Journal of the Academy of Marketing Science
  • "Longitudinal upgrades and asymmetric effects of satisfaction and perceived-value" (2022), Journal of Services Marketing

Katherine N. Lemon was awarded the title of Fellow of the American Marketing Association in 2016.

Best Publications

  • Understanding Customer Experience Throughout the Customer Journey

    Katherine N. Lemon;Pieter C. Verhoef

  • Customer engagement behavior : Theoretical foundations and research directions

    Jenny van Doorn;Katherine N. Lemon;Vikas Mittal;Stephan Nass

  • Customer Experience Creation: Determinants, Dynamics and Management Strategies

    Peter C. Verhoef;Katherine N. Lemon;A. Parasuraman;Anne Roggeveen

  • Return on Marketing: Using Customer Equity to Focus Marketing Strategy

    Roland T. Rust;Katherine N. Lemon;Valarie A. Zeithaml

  • Driving Customer Equity: How Customer Lifetime Value Is Reshaping Corporate Strategy

    Roland T. Rust;Valarie A. Zeithaml;Katherine N. Lemon

  • A dynamic model of customers' usage of services : usage as an antecedent and consequence of satisfaction

    Ruth N. Bolton;Katherine N. Lemon

  • The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research

    Ruth N. Bolton;Katherine N. Lemon;Peter C. Verhoef

  • The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research

    Ruth N. Bolton;Katherine N. Lemo;Peter C. Verhoef;Katherine N. Lemon

  • Dynamic Customer Relationship Management: Incorporating Future Considerations into the Service Retention Decision

    Katherine N. Lemon;Tiffany Barnett White;Russell S. Winer

  • The Customer Pyramid: Creating and Serving Profitable Customers

    Valarie A. Zeithaml;Roland T. Rust;Katherine N. Lemon

  • E-Service and the Consumer

    Roland T. Rust;Katherine N. Lemon

  • Relating Brandand Customer Perspectives on Marketing Management

    Tim Ambler;C. B. Bhattacharya;Julie Edell;Kevin Lane Keller

  • A Dynamic Model of Customers' Usage of Services: Usage as an Antecedent and Consequence of Satisfaction

    Unknown

  • Customer Equity Management: Charting New Directions for the Future of Marketing

    John E. Hogan;Katherine N. Lemon;Roland T. Rust

  • Quantifying the Ripple: Word-of-Mouth and Advertising Effectiveness

    John E. Hogan;Katherine N. Lemon;Barak Libai

  • Moving the customer experience field forward : introducing the Touchpoints, Context, Qualities (TCQ) nomenclature

    Arne De Keyser;Katrien Verleye;Katherine N. Lemon;Timothy L. Keiningham

  • What Is the True Value of a Lost Customer

    John E. Hogan;Katherine N. Lemon;Barak Libai

  • Customer-centered brand management.

    Roland T Rust;Valarie A Zeithaml;Katherine N Lemon

  • Why customers won't relate: Obstacles to relationship marketing engagement

    Christy Ashley;Stephanie M. Noble;Naveen Donthu;Katherine N. Lemon

  • Successful customer value management: Key lessons and emerging trends

    Peter C. Verhoef;Katherine N. Lemon

  • MANAGING CUSTOMERS FOR VALUE: AN OVERVIEW AND RESEARCH AGENDA

    V. Kumar;Katherine N. Lemon;A. Parasuraman

  • Customer Engagement Behavior: Theoretical Foundations and Research Directions

    Jenny van Doorn;Katherine N. Lemon;Vikas Mittal;Doreen Pick

  • The Reinforcing Effects of Loyalty Program Partnerships and Core Service Usage: A Longitudinal Analysis

    Katherine N. Lemon;Florian v. Wangenheim

  • Relating Brand and Customer Perspectives on Marketing Management

    Tim Ambler;C. B. Bhattacharya;Julie A. Edell;Kevin Lane Keller

Frequent Co-Authors

Roland T. Rust
Roland T. Rust University of Maryland, College Park
Valarie A. Zeithaml
Valarie A. Zeithaml University of North Carolina at Chapel Hill
Peter C. Verhoef
Peter C. Verhoef University of Groningen
Ruth N. Bolton
Ruth N. Bolton Arizona State University
Vikas Mittal
Vikas Mittal Rice University
Ananthanarayanan Parasuraman
Ananthanarayanan Parasuraman University of Miami
Russell S. Winer
Russell S. Winer New York University
Anne L. Roggeveen
Anne L. Roggeveen Babson College
Timothy L. Keiningham
Timothy L. Keiningham St. John's University
Barak Libai
Barak Libai Reichman University

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