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Anne L. Roggeveen

Anne L. Roggeveen

D-Index & Metrics

Business and Management

D-Index
39
Citations
12677
World Ranking
1718
National Ranking
716

Overview

Anne L. Roggeveen is affiliated with Babson College in the United States. Their research primarily spans the field of Business, Management and Accounting, with a focus on Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science, Social Psychology, and Information Systems and Management.

Their scholarly work concentrates on topics such as Consumer Retail Behavior Studies, Consumer Behavior in Brand Consumption and Identification, Customer Service Quality and Loyalty, Digital Marketing and Social Media, Consumer Market Behavior and Pricing, Technology Adoption and User Behaviour, and Service and Product Innovation.

Frequent coauthors collaborating with Anne L. Roggeveen include Dhruv Grewal, Raj Sethuraman, Elisa B. Schweiger, Martin Mende, and Maura L. Scott.

Anne L. Roggeveen has published extensively in various academic venues. The most common publication venues are:

  • Journal of Retailing
  • Journal of Business Research
  • Journal of Retailing and Consumer Services
  • Journal of Interactive Marketing
  • Journal of Marketing

Key recent papers authored or coauthored by Anne L. Roggeveen include:

  • How the COVID-19 Pandemic May Change the World of Retailing (2020), Journal of Retailing
  • Customer-Interfacing Retail Technologies in 2020 & Beyond: An Integrative Framework and Research Directions (2020), Journal of Retailing

Other notable publications in the same timeframe, primarily authored by frequent collaborator Dhruv Grewal, include:

  • Understanding Retail Experiences and Customer Journey Management (2020), Journal of Retailing
  • Strategizing Retailing in the New Technology Era (2021), Journal of Retailing
  • Frontline Cyborgs at Your Service: How Human Enhancement Technologies Affect Customer Experiences in Retail, Sales, and Service Settings (2020), Journal of Interactive Marketing

Best Publications

  • Customer Experience Creation: Determinants, Dynamics and Management Strategies

    Peter C. Verhoef;Katherine N. Lemon;A. Parasuraman;Anne Roggeveen

  • The Future of Retailing

    Dhruv Grewal;Anne L. Roggeveen;Jens Nordfält

  • Store Atmospherics: A Multisensory Perspective

    Charles Spence;Nancy M. Puccinelli;Dhruv Grewal;Anne L. Roggeveen

  • How the COVID-19 Pandemic May Change the World of Retailing

    Anne L. Roggeveen;Raj Sethuraman

  • The future of in-store technology

    Dhruv Grewal;Stephanie M. Noble;Anne L. Roggeveen;Jens Nordfalt

  • Understanding the co-creation effect: When does collaborating with customers provide a lift to service recovery?

    Anne L. Roggeveen;Michael Tsiros;Michael Tsiros;Dhruv Grewal

  • The Effect of Compensation on Repurchase Intentions in Service Recovery

    Dhruv Grewal;Anne L. Roggeveen;Michael Tsiros;Michael Tsiros

  • Understanding Retail Experiences and Customer Journey Management

    Dhruv Grewal;Anne L. Roggeveen

  • The Impact of Dynamic Presentation Format on Consumer Preferences for Hedonic Products and Services

    Anne L. Roggeveen;Dhruv Grewal;Claudia Townsend;R. Krishnan

  • The personalization-privacy paradox: implications for new media

    Elizabeth Aguirre;Anne L. Roggeveen;Dhruv Grewal;Martin Wetzels

  • The DAST Framework for Retail Atmospherics: The Impact of In- and Out-of-Store Retail Journey Touchpoints on the Customer Experience

    Anne L. Roggeveen;Dhruv Grewal;Elisa B. Schweiger;Elisa B. Schweiger

  • “Like it or not”: Consumer responses to word‐of‐mouth communication in on‐line social networks

    Keith S. Coulter;Anne Roggeveen

  • Regulatory fit:a meta analytic synthesis

    Scott Motyka;Dhruv Grewal;Nancy M. Puccinelli;Anne L. Roggeveen

  • Enhancing Customer Engagement Through Consciousness

    Dhruv Grewal;Anne L. Roggeveen;Rajendra Sisodia;Jens Nordfält

  • Customer-Interfacing Retail Technologies in 2020 & Beyond: An Integrative Framework and Research Directions

    Anne L. Roggeveen;Raj Sethuraman

  • Strategizing Retailing in the New Technology Era

    Dhruv Grewal;Dinesh K. Gauri;Anne L. Roggeveen;Raj Sethuraman

  • Do Digital Displays Enhance Sales? Role of Retail Format and Message Content

    Anne L. Roggeveen;Jens Nordfält;Dhruv Grewal

  • Retail Value-Based Pricing Strategies: New Times, New Technologies, New Consumers

    Dhruv Grewal;Anne L. Roggeveen;Larry D. Compeau;Michael Levy

  • Deal or no deal

    Keith S. Coulter;Anne Roggeveen

  • Frontline Cyborgs at Your Service: How Human Enhancement Technologies Affect Customer Experiences in Retail, Sales, and Service Settings

    Dhruv Grewal;Mirja Kroschke;Martin Mende;Anne L. Roggeveen

  • How the Order of Sampled Experiential Products Affects Choice

    Dipayan Biswas;Dhruv Grewal;Anne Roggeveen

  • How call center location impacts expectations of service from reputable versus lesser known firms

    Anne L. Roggeveen;Neeraj Bharadwaj;Wayne D. Hoyer

Frequent Co-Authors

Dhruv Grewal
Dhruv Grewal Babson College
Hasan Ayaz
Hasan Ayaz Drexel University
Martin Wetzels
Martin Wetzels EDHEC Business School
Katherine N. Lemon
Katherine N. Lemon Boston College
Ananthanarayanan Parasuraman
Ananthanarayanan Parasuraman University of Miami
Peter C. Verhoef
Peter C. Verhoef University of Groningen
Ko de Ruyter
Ko de Ruyter King's College London
Banu Onaral
Banu Onaral Drexel University
Praveen K. Kopalle
Praveen K. Kopalle Dartmouth College
Charles Spence
Charles Spence University of Oxford

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