World's Best Scientists 2026 revealed!
Martin Wetzels

Martin Wetzels

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Business and Management
France
2026

D-Index & Metrics

Business and Management

D-Index
61
Citations
28844
World Ranking
489
National Ranking
7

Research.com Recognitions

  • 2026 - Research.com Business and Management in France Leader Award

Overview

Martin Wetzels is affiliated with EDHEC Business School in France and works primarily within the field of Business, Management, and Accounting. Their research encompasses several subfields, including Marketing, Sociology and Political Science, Artificial Intelligence, Organizational Behavior and Human Resource Management, and Business and International Management.

The scientist's main research topics cover Consumer Retail Behavior Studies, Consumer Behavior in Brand Consumption and Identification, Digital Marketing and Social Media, Customer Service Quality and Loyalty, Service and Product Innovation, AI in Service Interactions, and Innovation and Socioeconomic Development.

Frequent collaborators in their research include Dhruv Grewal, Ruud Wetzels, Syed Mahmudur Rahman, Jamie Carlson, and Siegfried P. Gudergan.

Martin Wetzels has published multiple recent papers that focus on various aspects of marketing, customer experience, and technology integration in services. Some of these papers are:

  • Perceived Omnichannel Customer Experience (OCX): Concept, measurement, and impact, 2022, Journal of Retailing
  • How artificiality and intelligence affect voice assistant evaluations, 2022, Journal of the Academy of Marketing Science
  • Applications of Blockchain Technology in marketing-A systematic review of marketing technology companies, 2021, Blockchain Research and Applications
  • How communications by AI-enabled voice assistants impact the customer journey, 2022, Journal of service management
  • Toward Multisensory Customer Experiences: A Cross-Disciplinary Bibliometric Review and Future Research Directions, 2022, Journal of Service Research

The scientist frequently publishes in academic journals such as the Journal of Product Innovation Management, Journal of Business Research, Journal of Service Research, Journal of Retailing, and Journal of service management.

Best Publications

  • Using PLS path modeling for assessing hierarchial construct models: guidelines and impirical illustration

    Martin Wetzels;Gaby Odekerken-Schröder;Claudia van Oppen

  • Hierarchical latent variable models in PLS-SEM: guidelines for using reflective-formative type models

    Jan-Michael Becker;Kristina Klein;Martin Wetzels

  • A meta-analysis of the technology acceptance model: Investigating subjective norm and moderation effects

    Jeroen Schepers;Martin Wetzels

  • The extended transportation-imagery model: A meta-analysis of the antecedents and consequences of consumers' narrative transportation

    Tom van Laer;Ko de Ruyter;Luca M. Visconti;Martin Wetzels

  • An assessment of value creation in mobile service delivery and the moderating role of time consciousness

    Mirella Kleijnen;Ko de Ruyter;Martin Wetzels

  • Linking perceived service quality and service loyalty: a multi‐dimensional perspective

    Unknown

  • Unraveling the personalization paradox: The effect of information collection and trust-building strategies on online advertisement effectiveness

    Elizabeth Aguirre;Dominik Mahr;Dhruv Grewal;Ko de Ruyter

  • More Than Words: The Influence of Affective Content and Linguistic Style Matches in Online Reviews on Conversion Rates

    Stephan Ludwig;Ko de Ruyter;Michael Friedman;Elisabeth C Brüggen

  • Marketing service relationships: the role of commitment

    Martin Wetzels;Ko de Ruyter;Marcel van Birgelen

  • An Exploration of Consumer Resistance to Innovation and Its Antecedents

    Mirella Kleijnen;Nick Lee;Martin Wetzels

  • Consumer acceptance of wireless finance

    Unknown

  • Customer adoption of e‐service: an experimental study

    Unknown

  • On the relationship between perceived service quality, service loyalty and switching costs

    Unknown

  • The dynamics of the service delivery process: A value-based approach

    Ko de Ruyter;Martin Wetzels;Jos Lemmink;Jan Mattson

  • E-tailers versus retailers: which factors determine consumer preferences

    Cherie Keen;Martin Wetzels;Ko de Ruyter;Richard Feinberg

  • Developing supplier integration capabilities for sustainable competitive advantage: A dynamic capabilities approach

    Evelyne Vanpoucke;Ann Vereecke;Martin Wetzels

  • Organizational antecedents to and consequences of service business orientations in manufacturing companies

    Michael Antioco;Rudy K. Moenaert;Adam Lindgreen;Martin G. M. Wetzels

  • Trust in humanoid robots : implications for services marketing

    Michelle M.E. van Pinxteren;Ruud W.H. Wetzels;Jessica Rüger;Mark Pluymaekers

  • Cutting through Content Clutter: How speech and image acts drive consumer sharing of social media brand messages

    Francisco Javier Villarroel Ordenes;Dhruv Grewal;Stephan Ludwig;Ko De Ruyter;Ko De Ruyter

  • Customer equity considerations in service recovery: a cross‐industry perspective

    Unknown

  • The personalization-privacy paradox: implications for new media

    Elizabeth Aguirre;Anne L. Roggeveen;Dhruv Grewal;Martin Wetzels

  • The Impact of Electronic Commerce as a Mode of Product Purchase on Consumer Retail Shopping Alternatives

    C.N. Keen;M.G.M. Wetzels;J.C. de Ruyter;R.A. Feinberg

  • Unveiling What Is Written in the Stars: Analyzing Explicit, Implicit, and Discourse Patterns of Sentiment in Social Media

    Francisco Javier Villarroel Ordenes;Stephan Ludwig;Ko De Ruyter;Dhruv Grewal;Dhruv Grewal

  • Consumer ethnocentrism in international services marketing

    Ko de Ruyter;Marcel van Birgelen;Martin Wetzels

  • Return on Interactivity: The Impact of Online Agents on Newcomer Adjustment:

    Clemens F. Köhler;Andrew J. Rohm;Ko de Ruyter;Martin Wetzels

Frequent Co-Authors

Ko de Ruyter
Ko de Ruyter King's College London
Dhruv Grewal
Dhruv Grewal Babson College
Adam Lindgreen
Adam Lindgreen Copenhagen Business School
Paul G. Patterson
Paul G. Patterson University of New South Wales
Dominik Mahr
Dominik Mahr Maastricht University
Anne L. Roggeveen
Anne L. Roggeveen Babson College
Aron O'Cass
Aron O'Cass Macquarie University
Christian M. Ringle
Christian M. Ringle Hamburg University of Technology
David R. Cox
David R. Cox University of Oxford
Nick Lee
Nick Lee University of Warwick

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