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Business and Management
UK
2024

D-Index & Metrics

Business and Management

D-Index
75
Citations
29127
World Ranking
221
National Ranking
27

Ko de Ruyter publication distribution in Business and Management in 2026

The chart shows the distribution of publications by all Research.com ranked scientists in the field of Business and Management in 2026. The highlighted bar marks where Ko de Ruyter sits on this spectrum.

35–39 publications: 2 scientists 40–44 publications: 2 scientists 45–49 publications: 5 scientists 50–54 publications: 20 scientists 55–59 publications: 39 scientists 60–64 publications: 66 scientists 65–69 publications: 52 scientists 70–74 publications: 80 scientists 75–79 publications: 83 scientists 80–84 publications: 116 scientists 85–89 publications: 94 scientists 90–94 publications: 111 scientists 95–99 publications: 122 scientists 100–104 publications: 104 scientists 105–109 publications: 113 scientists 110–114 publications: 96 scientists 115–119 publications: 97 scientists 120–124 publications: 112 scientists 125–129 publications: 93 scientists 130–134 publications: 79 scientists 135–139 publications: 69 scientists 140–144 publications: 80 scientists 145–149 publications: 81 scientists 150–154 publications: 85 scientists 155–159 publications: 50 scientists 160–164 publications: 74 scientists 165–169 publications: 61 scientists 170–174 publications: 40 scientists 175–179 publications: 44 scientists 180–184 publications: 47 scientists 185–189 publications: 59 scientists 190–194 publications: 35 scientists 195–199 publications: 37 scientists 200–204 publications: 49 scientists 205–209 publications: 48 scientists 210–214 publications: 34 scientists 215–219 publications: 31 scientists 220–224 publications: 37 scientists 225–229 publications: 34 scientists 230–234 publications: 25 scientists 235–239 publications: 28 scientists 240–244 publications: 34 scientists 245–249 publications: 28 scientists 250–254 publications: 23 scientists 255–259 publications: 22 scientists 260–264 publications: 11 scientists 265–269 publications: 16 scientists 270–274 publications: 23 scientists 275–279 publications: 12 scientists 280–284 publications: 16 scientists 285–289 publications: 10 scientists 290–294 publications: 12 scientists 295–299 publications: 12 scientists 300–304 publications: 8 scientists 305–309 publications: 13 scientists 310–314 publications: 13 scientists 315–319 publications: 6 scientists 320–324 publications: 10 scientists 325–329 publications: 9 scientists 330–334 publications: 7 scientists 335–339 publications: 10 scientists 340–344 publications: 10 scientists 345–349 publications: 7 scientists 350–354 publications: 4 scientists 355–359 publications: 10 scientists 360–364 publications: 3 scientists 365–369 publications: 7 scientists 370–374 publications: 2 scientists 375–379 publications: 8 scientists 380–384 publications: 4 scientists 385–389 publications: 5 scientists 390–394 publications: 5 scientists 395–399 publications: 2 scientists 400–404 publications: 2 scientists 405–409 publications: 4 scientists 410–414 publications: 3 scientists 415–419 publications: 2 scientists 420–424 publications: 5 scientists 425–429 publications: 3 scientists 430–434 publications: 1 scientists 435 publications: 1 scientists 436+ publications: 100 scientists
35 publications 436+

This scientist: 206 publications — 77th percentile

77% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 436 publications or more.

Ko de Ruyter D-index placement in Business and Management in 2026

The chart shows the D-index (discipline H-index) distribution of Business and Management scientists ranked by Research.com in 2026. The highlighted bar marks where Ko de Ruyter sits on this spectrum.

30 D-Index: 156 scientists 31 D-Index: 159 scientists 32 D-Index: 171 scientists 33 D-Index: 161 scientists 34 D-Index: 135 scientists 35 D-Index: 124 scientists 36 D-Index: 114 scientists 37 D-Index: 111 scientists 38 D-Index: 103 scientists 39 D-Index: 89 scientists 40 D-Index: 81 scientists 41 D-Index: 97 scientists 42 D-Index: 80 scientists 43 D-Index: 69 scientists 44 D-Index: 68 scientists 45 D-Index: 63 scientists 46 D-Index: 54 scientists 47 D-Index: 69 scientists 48 D-Index: 50 scientists 49 D-Index: 58 scientists 50 D-Index: 54 scientists 51 D-Index: 62 scientists 52 D-Index: 54 scientists 53 D-Index: 43 scientists 54 D-Index: 49 scientists 55 D-Index: 35 scientists 56 D-Index: 40 scientists 57 D-Index: 44 scientists 58 D-Index: 34 scientists 59 D-Index: 29 scientists 60 D-Index: 48 scientists 61 D-Index: 32 scientists 62 D-Index: 30 scientists 63 D-Index: 22 scientists 64 D-Index: 22 scientists 65 D-Index: 19 scientists 66 D-Index: 20 scientists 67 D-Index: 18 scientists 68 D-Index: 17 scientists 69 D-Index: 21 scientists 70 D-Index: 20 scientists 71 D-Index: 19 scientists 72 D-Index: 14 scientists 73 D-Index: 10 scientists 74 D-Index: 16 scientists 75 D-Index: 24 scientists 76 D-Index: 13 scientists 77 D-Index: 19 scientists 78 D-Index: 8 scientists 79 D-Index: 6 scientists 80 D-Index: 4 scientists 81 D-Index: 12 scientists 82 D-Index: 7 scientists 83 D-Index: 7 scientists 84 D-Index: 6 scientists 85 D-Index: 10 scientists 86 D-Index: 4 scientists 87 D-Index: 11 scientists 88 D-Index: 6 scientists 89+ D-Index: 96 scientists
30 D-Index 89+

This scientist: 75 D-Index — 93rd percentile

93% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 89 D-Index or more.

Research.com Recognitions

  • 2024 - Research.com Business and Management in United Kingdom Leader Award
  • 2023 - Research.com Business and Management in United Kingdom Leader Award

Overview

Ko de Ruyter is affiliated with King's College London in the United Kingdom. Their research primarily spans the fields of Business, Management and Accounting, along with Social Sciences.

The subfields of their scholarly activity include Organizational Behavior and Human Resource Management, Social Psychology, Sociology and Political Science, Management Information Systems, and Strategy and Management.

The main research topics covered by Ko de Ruyter involve Customer Service Quality and Loyalty, AI in Service Interactions, Digital Marketing and Social Media, Social Robot Interaction and Human-Robot Interaction (HRI), Death Anxiety and Social Exclusion, Consumer Retail Behavior Studies, and Privacy, Security, and Data Protection.

Notable recent papers authored or co-authored by Ko de Ruyter include:

  • AI-chatbots on the services frontline addressing the challenges and opportunities of agency (2021), Journal of Retailing and Consumer Services
  • Understanding the Strategic Consequences of Customer Privacy Concerns: A Meta-Analytic Review (2020), Journal of Retailing
  • Deliberate learning as a strategic mechanism in enabling channel partner sales performance (2020), Industrial Marketing Management
  • Guest editorial: Artificial intelligence as a market-facing technology: getting closer to the consumer through innovation and insight (2022), European Journal of Marketing
  • Don't you (forget about me) (2020), European Journal of Marketing

Frequent co-authors with whom Ko de Ruyter has collaborated include:

  • Debbie Keeling
  • Dhruv Grewal
  • Ting Yu
  • Shintaro Okazaki
  • David N. Cox

Their publications are often found in venues such as:

  • Industrial Marketing Management
  • European Journal of Marketing
  • Journal of Retailing and Consumer Services
  • Journal of Retailing
  • Journal of Marketing

Best Publications

  • On the relationship between store image, store satisfaction and store loyalty

    Josée Bloemer;Ko de Ruyter

  • What drives consumers to shop online? A literature review

    Toñita Perea y Monsuwé;Benedict G.C. Dellaert;Ko de Ruyter

  • Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction

    Josée Bloemer;Ko de Ruyter;Pascal Peeters

  • The extended transportation-imagery model: A meta-analysis of the antecedents and consequences of consumers' narrative transportation

    Tom van Laer;Ko de Ruyter;Luca M. Visconti;Martin Wetzels

  • An assessment of value creation in mobile service delivery and the moderating role of time consciousness

    Mirella Kleijnen;Ko de Ruyter;Martin Wetzels

  • Customer-to-customer interactions: Broadening the scope of word of mouth research

    Barak Libai;Ruth Bolton;Marnix S. Bügel;Ko de Ruyter

  • Social Capital Production in a Virtual P3 Community

    Charla Mathwick;Caroline Wiertz;Ko de Ruyter

  • Antecedents of Commitment and Trust in Customer-Supplier Relationships in High-Technology Markets

    Ko de Ruyter;Luci Moorman;Jos Lemmink

  • Unraveling the personalization paradox: The effect of information collection and trust-building strategies on online advertisement effectiveness

    Elizabeth Aguirre;Dominik Mahr;Dhruv Grewal;Ko de Ruyter

  • More Than Words: The Influence of Affective Content and Linguistic Style Matches in Online Reviews on Conversion Rates

    Stephan Ludwig;Ko de Ruyter;Michael Friedman;Elisabeth C Brüggen

  • Beyond the call of duty: why customers contribute to firm-hosted commercial online communities

    Caroline Wiertz;Ko de Ruyter

  • Marketing service relationships: the role of commitment

    Martin Wetzels;Ko de Ruyter;Marcel van Birgelen

  • Augmenting the eye of the beholder: exploring the strategic potential of augmented reality to enhance online service experiences

    Tim Hilken;Ko de Ruyter;Mathew Chylinski;Dominik Mahr

  • Merging service quality and service satisfaction. An empirical test of an integrative model

    Ko de Ruyter;José Bloemer;Pascal Peeters

  • Gamification and Mobile Marketing Effectiveness

    Charles F. Hofacker;Ko de Ruyter;Nicholas H. Lurie;Puneet Manchanda

  • The dynamics of the service delivery process: A value-based approach

    Ko de Ruyter;Martin Wetzels;Jos Lemmink;Jan Mattson

  • E-tailers versus retailers: which factors determine consumer preferences

    Cherie Keen;Martin Wetzels;Ko de Ruyter;Richard Feinberg

  • Getting Smart: Learning From Technology-Empowered Frontline Interactions

    Detelina Marinova;Ko de Ruyter;Ming-Hui Huang;Matthew L. Meuter

  • Positioning qualitative market research: reflections from theory and practice

    Ko de Ruyter;Norbert Scholl

  • An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction

    Willemijn van Dolen;Ko de Ruyter;Jos Lemmink

  • Customer Loyalty in High and Low Involvement Service Settings: The Moderating Impact of Positive Emotions

    Josee Bloemer;Ko de Ruyter

Frequent Co-Authors

Martin Wetzels
Martin Wetzels EDHEC Business School
Dominik Mahr
Dominik Mahr Maastricht University
Dhruv Grewal
Dhruv Grewal Babson College
Paul G. Patterson
Paul G. Patterson University of New South Wales
David R. Cox
David R. Cox University of Oxford
Benedict G. C. Dellaert
Benedict G. C. Dellaert Erasmus University Rotterdam
E. Tory Higgins
E. Tory Higgins Columbia University
Anne L. Roggeveen
Anne L. Roggeveen Babson College
Ching-Fu Chen
Ching-Fu Chen National Cheng Kung University
Charles F. Hofacker
Charles F. Hofacker Florida State University

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