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Business and Management
UK
2024

D-Index & Metrics

Business and Management

D-Index
75
Citations
29127
World Ranking
221
National Ranking
27

Research.com Recognitions

  • 2024 - Research.com Business and Management in United Kingdom Leader Award
  • 2023 - Research.com Business and Management in United Kingdom Leader Award

Overview

Ko de Ruyter is affiliated with King's College London in the United Kingdom. Their research primarily spans the fields of Business, Management and Accounting, along with Social Sciences.

The subfields of their scholarly activity include Organizational Behavior and Human Resource Management, Social Psychology, Sociology and Political Science, Management Information Systems, and Strategy and Management.

The main research topics covered by Ko de Ruyter involve Customer Service Quality and Loyalty, AI in Service Interactions, Digital Marketing and Social Media, Social Robot Interaction and Human-Robot Interaction (HRI), Death Anxiety and Social Exclusion, Consumer Retail Behavior Studies, and Privacy, Security, and Data Protection.

Notable recent papers authored or co-authored by Ko de Ruyter include:

  • AI-chatbots on the services frontline addressing the challenges and opportunities of agency (2021), Journal of Retailing and Consumer Services
  • Understanding the Strategic Consequences of Customer Privacy Concerns: A Meta-Analytic Review (2020), Journal of Retailing
  • Deliberate learning as a strategic mechanism in enabling channel partner sales performance (2020), Industrial Marketing Management
  • Guest editorial: Artificial intelligence as a market-facing technology: getting closer to the consumer through innovation and insight (2022), European Journal of Marketing
  • Don't you (forget about me) (2020), European Journal of Marketing

Frequent co-authors with whom Ko de Ruyter has collaborated include:

  • Debbie Keeling
  • Dhruv Grewal
  • Ting Yu
  • Shintaro Okazaki
  • David N. Cox

Their publications are often found in venues such as:

  • Industrial Marketing Management
  • European Journal of Marketing
  • Journal of Retailing and Consumer Services
  • Journal of Retailing
  • Journal of Marketing

Best Publications

  • On the relationship between store image, store satisfaction and store loyalty

    Josée Bloemer;Ko de Ruyter

  • What drives consumers to shop online? A literature review

    Toñita Perea y Monsuwé;Benedict G.C. Dellaert;Ko de Ruyter

  • Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction

    Josée Bloemer;Ko de Ruyter;Pascal Peeters

  • The extended transportation-imagery model: A meta-analysis of the antecedents and consequences of consumers' narrative transportation

    Tom van Laer;Ko de Ruyter;Luca M. Visconti;Martin Wetzels

  • An assessment of value creation in mobile service delivery and the moderating role of time consciousness

    Mirella Kleijnen;Ko de Ruyter;Martin Wetzels

  • Customer-to-customer interactions: Broadening the scope of word of mouth research

    Barak Libai;Ruth Bolton;Marnix S. Bügel;Ko de Ruyter

  • Social Capital Production in a Virtual P3 Community

    Charla Mathwick;Caroline Wiertz;Ko de Ruyter

  • Antecedents of Commitment and Trust in Customer-Supplier Relationships in High-Technology Markets

    Ko de Ruyter;Luci Moorman;Jos Lemmink

  • Unraveling the personalization paradox: The effect of information collection and trust-building strategies on online advertisement effectiveness

    Elizabeth Aguirre;Dominik Mahr;Dhruv Grewal;Ko de Ruyter

  • More Than Words: The Influence of Affective Content and Linguistic Style Matches in Online Reviews on Conversion Rates

    Stephan Ludwig;Ko de Ruyter;Michael Friedman;Elisabeth C Brüggen

  • Beyond the call of duty: why customers contribute to firm-hosted commercial online communities

    Caroline Wiertz;Ko de Ruyter

  • Marketing service relationships: the role of commitment

    Martin Wetzels;Ko de Ruyter;Marcel van Birgelen

  • Augmenting the eye of the beholder: exploring the strategic potential of augmented reality to enhance online service experiences

    Tim Hilken;Ko de Ruyter;Mathew Chylinski;Dominik Mahr

  • Merging service quality and service satisfaction. An empirical test of an integrative model

    Ko de Ruyter;José Bloemer;Pascal Peeters

  • Gamification and Mobile Marketing Effectiveness

    Charles F. Hofacker;Ko de Ruyter;Nicholas H. Lurie;Puneet Manchanda

  • The dynamics of the service delivery process: A value-based approach

    Ko de Ruyter;Martin Wetzels;Jos Lemmink;Jan Mattson

  • E-tailers versus retailers: which factors determine consumer preferences

    Cherie Keen;Martin Wetzels;Ko de Ruyter;Richard Feinberg

  • Getting Smart: Learning From Technology-Empowered Frontline Interactions

    Detelina Marinova;Ko de Ruyter;Ming-Hui Huang;Matthew L. Meuter

  • Positioning qualitative market research: reflections from theory and practice

    Ko de Ruyter;Norbert Scholl

  • An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction

    Willemijn van Dolen;Ko de Ruyter;Jos Lemmink

  • Customer Loyalty in High and Low Involvement Service Settings: The Moderating Impact of Positive Emotions

    Josee Bloemer;Ko de Ruyter

Frequent Co-Authors

Martin Wetzels
Martin Wetzels EDHEC Business School
Dominik Mahr
Dominik Mahr Maastricht University
Dhruv Grewal
Dhruv Grewal Babson College
Paul G. Patterson
Paul G. Patterson University of New South Wales
David R. Cox
David R. Cox University of Oxford
Benedict G. C. Dellaert
Benedict G. C. Dellaert Erasmus University Rotterdam
E. Tory Higgins
E. Tory Higgins Columbia University
Anne L. Roggeveen
Anne L. Roggeveen Babson College
Ching-Fu Chen
Ching-Fu Chen National Cheng Kung University
Charles F. Hofacker
Charles F. Hofacker Florida State University

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