World's Best Scientists 2026 revealed!

D-Index & Metrics

Business and Management

D-Index
55
Citations
14024
World Ranking
734
National Ranking
321

Overview

Anil Bilgihan is affiliated with Florida Atlantic University in the United States. Their research focuses primarily on fields including Business, Management and Accounting, and Social Sciences, with notable subfields such as Marketing, Sociology and Political Science, Organizational Behavior and Human Resource Management, Artificial Intelligence, and Information Systems and Management.

The scientist's main topics of work cover a range of areas related to marketing, consumer behavior, and technology adoption. These include Digital Marketing and Social Media, Consumer Behavior in Brand Consumption and Identification, Customer Service Quality and Loyalty, Consumer Retail Behavior Studies, AI in Service Interactions, Technology Adoption and User Behaviour, and Diverse Aspects of Tourism Research.

Anil Bilgihan has contributed to multiple well-regarded publication venues. Frequent venues where their research appears include:

  • International Journal of Contemporary Hospitality Management
  • Journal of Hospitality and Tourism Technology
  • International Journal of Hospitality Management
  • Journal of service management
  • Journal of Hospitality and Tourism Insights

Recent papers authored by Bilgihan illustrate a strong focus on hospitality, tourism, and digital transformation, including:

  • "Building organizational resilience with digital transformation," 2022, Journal of service management
  • "Generative Artificial Intelligence in the Hospitality and Tourism Industry: Developing a Framework for Future Research," 2023, Journal of Hospitality & Tourism Research
  • "When artificial intelligence meets the hospitality and tourism industry: an assessment framework to inform theory and management," 2021, Journal of Hospitality and Tourism Insights
  • "The impact of social media activities on brand image and emotional attachment," 2020, Journal of Hospitality and Tourism Technology
  • "Meme marketing: How can marketers drive better engagement using viral memes?", 2022, Psychology and Marketing

The scientist's frequent collaborators include Fevzi Okumuş, Jay Kandampully, Tarik Doğru, Makarand Mody, and Lydia Hanks. Collaboration with these co-authors spans various research topics in hospitality management and marketing.

Anil Bilgihan has also contributed to the academic community through book publications. Notably, they authored "Service Management Principles for Hospitality & Tourism in the Age of Digital Technology," published in 2024 by Goodfellow Publishers Ltd eBooks.

Best Publications

  • Customer loyalty: a review and future directions with a special focus on the hospitality industry

    Jay Kandampully;Tingting (Christina) Zhang;Anil Bilgihan

  • Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews

    Katerina Berezina;Anil Bilgihan;Cihan Cobanoglu;Fevzi Okumus

  • Security-related factors in extended UTAUT model for NFC based mobile payment in the restaurant industry

    Jalayer Khalilzadeh;Ahmet Bulent Ozturk;Anil Bilgihan

  • What keeps the mobile hotel booking users loyal? Investigating the roles of self-efficacy, compatibility, perceived ease of use, and perceived convenience

    Ahmet Bulent Ozturk;Anil Bilgihan;Khaldoon Nusair;Fevzi Okumus

  • Gen Y customer loyalty in online shopping

    Anil Bilgihan

  • Generating brand awareness in Online Social Networks

    Albert A. Barreda;Anil Bilgihan;Khaldoon Nusair;Fevzi Okumus

  • Consumer perception of knowledge-sharing in travel-related Online Social Networks

    Anil Bilgihan;Albert A. Barreda;Fevzi Okumus;Khaldoon Nusair

  • Motivations for customer engagement in online co-innovation communities (OCCs): A conceptual framework

    Tingting (Christina) Zhang;Jay Kandampully;Anil Bilgihan

  • Psychological factors influencing customers’ acceptance of smartphone diet apps when ordering food at restaurants

    Bendegul Okumus;Faizan Ali;Anil Bilgihan;Ahmet Bulent Ozturk

  • Towards a unified customer experience in online shopping environments

    Anil Bilgihan;Jay Kandampully;Tingting (Christina) Zhang

  • Generation Y travelers' commitment to online social network websites

    Khaldoon “Khal” Nusair;Anil Bilgihan;Fevzi Okumus;Cihan Cobanoglu

  • Building organizational resilience with digital transformation

    Unknown

  • The effect of website features in online relationship marketing

    Anil Bilgihan;Milos Bujisic

  • Components of cultural tourists’ experiences in destinations

    Gurel Cetin;Anil Bilgihan

  • The impact of servicescape on hedonic value and behavioral intentions: The importance of previous experience

    Bekir Bora Dedeoglu;Anil Bilgihan;Ben Haobin Ye;Piera Buonincontri

  • An investigation on online reviews in sharing economy driven hospitality platforms: a viewpoint of trust.

    Xusen Cheng;Shixuan Fu;Jianshan Sun;Anil Bilgihan

  • An analysis of user‐generated content for hotel experiences

    Albert Barreda;Anil Bilgihan

  • Information technology applications and competitive advantage in hotel companies

    Anil Bilgihan;Fevzi Okumus;Khaldoon Khal Nusair;David Joon Wuk Kwun

  • Airport service quality drivers of passenger satisfaction.

    Vanja Bogicevic;Wan Yang;Anil Bilgihan;Milos Bujisic

  • Generative Artificial Intelligence in the Hospitality and Tourism Industry: Developing a Framework for Future Research

    Unknown

  • Online experiences: flow theory, measuring online customer experience in e-commerce and managerial implications for the lodging industry.

    Anil Bilgihan;Fevzi Okumus;Khaldoon Nusair;Milos Bujisic

  • Generation Y's dining information seeking and sharing behavior on social networking sites: An exploratory study

    Anil Bilgihan;Cheng Peng;Jay Kandampully

Frequent Co-Authors

Fevzi Okumus
Fevzi Okumus University of South Carolina
Cihan Cobanoglu
Cihan Cobanoglu Virscend University
Jay Kandampully
Jay Kandampully The Ohio State University
Youcheng Wang
Youcheng Wang University of Central Florida
Anna S. Mattila
Anna S. Mattila Pennsylvania State University
Edward R. Hirt
Edward R. Hirt Indiana University
Sunil Mithas
Sunil Mithas University of South Florida

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