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D-Index & Metrics

Business and Management

D-Index
49
Citations
13794
World Ranking
1031
National Ranking
448

Overview

Sunil Mithas is affiliated with the University of South Florida in the United States. Their research primarily focuses on the field of Business, Management and Accounting, contributing extensively to subfields including Strategy and Management, Marketing, Sociology and Political Science, Economics and Econometrics, and Management Information Systems.

The scientist's work covers various main topics such as Innovation and Knowledge Management, Customer Service Quality and Loyalty, Big Data and Business Intelligence, Open Source Software Innovations, Digital Economy and Work Transformation, Financial Markets and Investment Strategies, and Business Strategy and Innovation.

Sunil Mithas has published research in several frequent venues, notably:

  • Academy of Management Proceedings
  • MIS Quarterly
  • Production and Operations Management
  • SSRN Electronic Journal
  • Information Systems Research

Frequently collaborating co-authors include Terence Saldanha with 12 joint publications, Che-Wei Liu with 10, Alysson De Oliveira Silveira with 5, Dongwon Lee with 4, and Onkar Malgonde with 3.

Among recent papers associated with Sunil Mithas are:

  • "Opinion Paper: 'So what if ChatGPT wrote it?' Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy," 2023, International Journal of Information Management
  • "Organized Complexity of Digital Business Strategy: A Configurational Perspective," 2020, MIS Quarterly
  • "How will artificial intelligence and Industry 4.0 emerging technologies transform operations management?", 2022, Production and Operations Management
  • "Turning Complaining Customers into Loyal Customers: Moderators of the Complaint Handling-Customer Loyalty Relationship," 2020, Journal of Marketing
  • "Turning Liabilities of Global Operations into Assets: IT-Enabled Social Integration Capacity and Exploratory Innovation," 2020, Information Systems Research

Best Publications

  • Customer Satisfaction and Stock Prices: High Returns, Low Risk:

    Claes Fornell;Sunil Mithas;Forrest V. Morgeson;M.S. Krishnan

  • How information management capability influences firm performance

    Sunil Mithas;Narayan Ramasubbu;V. Sambamurthy

  • Why Do Customer Relationship Management Applications Affect Customer Satisfaction

    Sunil Mithas;M. S. Krishnan;Claes Fornell

  • Information technology and firm profitability: mechanisms and empirical evidence

    Sunil Mithas;Ali Tafti;Indranil Bardhan;Jie Mein Goh

  • Transforming decision-making processes: a research agenda for understanding the impact of business analytics on organisations

    Rajeev Sharma;Sunil Mithas;Atreyi Kankanhalli

  • How a firm's competitive environment and digital strategic posture influence digital business strategy

    Sunil Mithas;Ali Tafti;Will Mitchell

  • How information technology strategy and investments influence firm performance: conjecture and empirical evidence

    Sunil Mithas;Roland T. Rust

  • Misplaced Trust? Exploring the Structure of the E-Government-Citizen Trust Relationship

    Forrest V. Morgeson;David VanAmburg;Sunil Mithas

  • Leveraging Customer Involvement for Fueling Innovation: The Role of Relational and Analytical Information Processing Capabilities

    Terence Joseph Vinay Saldanha;Sunil Mithas;Mayuram S. Krishnan

  • Does platform owner's entry crowd out innovation? Evidence from Google photos

    Jens Foerderer;Thomas Kude;Sunil Mithas;Armin Heinzl

  • Is the World Flat or Spiky? Information Intensity, Skills, and Global Service Disaggregation

    Sunil Mithas;Jonathan Whitaker

  • Designing Web Sites for Customer Loyalty Across Business Domains: A Multilevel Analysis

    Sunil Mithas;Narayan Ramasubbu;M. Krishnan;Claes Fornell

  • A Field Study of RFID Deployment and Return Expectations

    Jonathan W. Whitaker;Sunil Mithas;M. S. Krishnan

  • How will artificial intelligence and Industry 4.0 emerging technologies transform operations management?

    Unknown

  • Information Technology, Production Process Outsourcing, and Manufacturing Plant Performance

    Indranil Bardhan;Jonathan Whitaker;Sunil Mithas

  • Work dispersion, process-based learning, and offshore software development performance

    Narayan Ramasubbu;Sunil Mithas;M. S. Krishnan;Chris F. Kemerer

  • Do managers know what their customers think and why

    G. Tomas M. Hult;Forrest V. Morgeson;Neil A. Morgan;Sunil Mithas

  • Information technology outsourcing and non-IT operating costs: an empirical investigation

    Kunsoo Han;Sunil Mithas

  • Human Capital and Institutional Effects in the Compensation of Information Technology Professionals in the United States

    Sunil Mithas;M. S. Krishnan

  • The Effect of Information Technology--Enabled Flexibility on Formation and Market Value of Alliances

    Ali Tafti;Sunil Mithas;M. S. Krishnan

  • Information Technology and Sustainability: Evidence from an Emerging Economy

    Jiban Khuntia;Terence J. V. Saldanha;Sunil Mithas;V. Sambamurthy

  • Organized Complexity of Digital Business Strategy: A Configurational Perspective

    YoungKi Park;Sunil Mithas

Frequent Co-Authors

Mayuram S. Krishnan
Mayuram S. Krishnan University of Michigan–Ann Arbor
Claes Fornell
Claes Fornell University of Michigan–Ann Arbor
Henry C. Lucas
Henry C. Lucas University of Maryland, College Park
Ritu Agarwal
Ritu Agarwal Johns Hopkins University
Will Mitchell
Will Mitchell University of Toronto
Chris F. Kemerer
Chris F. Kemerer University of Pittsburgh
Timothy L. Keiningham
Timothy L. Keiningham St. John's University
Lerzan Aksoy
Lerzan Aksoy Fordham University
Vallabh Sambamurthy
Vallabh Sambamurthy University of Wisconsin–Madison
Kar Yan Tam
Kar Yan Tam Hong Kong University of Science and Technology

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