World's Best Scientists 2026 revealed!
Timothy L. Keiningham

Timothy L. Keiningham

D-Index & Metrics

Business and Management

D-Index
42
Citations
11289
World Ranking
1475
National Ranking
623

Timothy L. Keiningham publication distribution in Business and Management in 2026

The chart shows the distribution of publications by all Research.com ranked scientists in the field of Business and Management in 2026. The highlighted bar marks where Timothy L. Keiningham sits on this spectrum.

35–39 publications: 2 scientists 40–44 publications: 2 scientists 45–49 publications: 5 scientists 50–54 publications: 20 scientists 55–59 publications: 39 scientists 60–64 publications: 66 scientists 65–69 publications: 52 scientists 70–74 publications: 80 scientists 75–79 publications: 83 scientists 80–84 publications: 116 scientists 85–89 publications: 94 scientists 90–94 publications: 111 scientists 95–99 publications: 122 scientists 100–104 publications: 104 scientists 105–109 publications: 113 scientists 110–114 publications: 96 scientists 115–119 publications: 97 scientists 120–124 publications: 112 scientists 125–129 publications: 93 scientists 130–134 publications: 79 scientists 135–139 publications: 69 scientists 140–144 publications: 80 scientists 145–149 publications: 81 scientists 150–154 publications: 85 scientists 155–159 publications: 50 scientists 160–164 publications: 74 scientists 165–169 publications: 61 scientists 170–174 publications: 40 scientists 175–179 publications: 44 scientists 180–184 publications: 47 scientists 185–189 publications: 59 scientists 190–194 publications: 35 scientists 195–199 publications: 37 scientists 200–204 publications: 49 scientists 205–209 publications: 48 scientists 210–214 publications: 34 scientists 215–219 publications: 31 scientists 220–224 publications: 37 scientists 225–229 publications: 34 scientists 230–234 publications: 25 scientists 235–239 publications: 28 scientists 240–244 publications: 34 scientists 245–249 publications: 28 scientists 250–254 publications: 23 scientists 255–259 publications: 22 scientists 260–264 publications: 11 scientists 265–269 publications: 16 scientists 270–274 publications: 23 scientists 275–279 publications: 12 scientists 280–284 publications: 16 scientists 285–289 publications: 10 scientists 290–294 publications: 12 scientists 295–299 publications: 12 scientists 300–304 publications: 8 scientists 305–309 publications: 13 scientists 310–314 publications: 13 scientists 315–319 publications: 6 scientists 320–324 publications: 10 scientists 325–329 publications: 9 scientists 330–334 publications: 7 scientists 335–339 publications: 10 scientists 340–344 publications: 10 scientists 345–349 publications: 7 scientists 350–354 publications: 4 scientists 355–359 publications: 10 scientists 360–364 publications: 3 scientists 365–369 publications: 7 scientists 370–374 publications: 2 scientists 375–379 publications: 8 scientists 380–384 publications: 4 scientists 385–389 publications: 5 scientists 390–394 publications: 5 scientists 395–399 publications: 2 scientists 400–404 publications: 2 scientists 405–409 publications: 4 scientists 410–414 publications: 3 scientists 415–419 publications: 2 scientists 420–424 publications: 5 scientists 425–429 publications: 3 scientists 430–434 publications: 1 scientists 435 publications: 1 scientists 436+ publications: 100 scientists
35 publications 436+

This scientist: 101 publications — 28th percentile

28% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 436 publications or more.

Timothy L. Keiningham D-index placement in Business and Management in 2026

The chart shows the D-index (discipline H-index) distribution of Business and Management scientists ranked by Research.com in 2026. The highlighted bar marks where Timothy L. Keiningham sits on this spectrum.

30 D-Index: 156 scientists 31 D-Index: 159 scientists 32 D-Index: 171 scientists 33 D-Index: 161 scientists 34 D-Index: 135 scientists 35 D-Index: 124 scientists 36 D-Index: 114 scientists 37 D-Index: 111 scientists 38 D-Index: 103 scientists 39 D-Index: 89 scientists 40 D-Index: 81 scientists 41 D-Index: 97 scientists 42 D-Index: 80 scientists 43 D-Index: 69 scientists 44 D-Index: 68 scientists 45 D-Index: 63 scientists 46 D-Index: 54 scientists 47 D-Index: 69 scientists 48 D-Index: 50 scientists 49 D-Index: 58 scientists 50 D-Index: 54 scientists 51 D-Index: 62 scientists 52 D-Index: 54 scientists 53 D-Index: 43 scientists 54 D-Index: 49 scientists 55 D-Index: 35 scientists 56 D-Index: 40 scientists 57 D-Index: 44 scientists 58 D-Index: 34 scientists 59 D-Index: 29 scientists 60 D-Index: 48 scientists 61 D-Index: 32 scientists 62 D-Index: 30 scientists 63 D-Index: 22 scientists 64 D-Index: 22 scientists 65 D-Index: 19 scientists 66 D-Index: 20 scientists 67 D-Index: 18 scientists 68 D-Index: 17 scientists 69 D-Index: 21 scientists 70 D-Index: 20 scientists 71 D-Index: 19 scientists 72 D-Index: 14 scientists 73 D-Index: 10 scientists 74 D-Index: 16 scientists 75 D-Index: 24 scientists 76 D-Index: 13 scientists 77 D-Index: 19 scientists 78 D-Index: 8 scientists 79 D-Index: 6 scientists 80 D-Index: 4 scientists 81 D-Index: 12 scientists 82 D-Index: 7 scientists 83 D-Index: 7 scientists 84 D-Index: 6 scientists 85 D-Index: 10 scientists 86 D-Index: 4 scientists 87 D-Index: 11 scientists 88 D-Index: 6 scientists 89+ D-Index: 96 scientists
30 D-Index 89+

This scientist: 42 D-Index — 52nd percentile

52% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 89 D-Index or more.

Overview

Timothy L. Keiningham is affiliated with St. John's University in the United States and specializes in Business, Management, and Accounting, with a focus on Marketing, Organizational Behavior and Human Resource Management, and Strategy and Management. Their research work spans multiple interdisciplinary fields and explores a variety of aspects related to customer behavior, service quality, and corporate responsibility.

The primary topics covered in Timothy L. Keiningham's research include:

  • Customer Service Quality and Loyalty
  • Consumer Retail Behavior Studies
  • Consumer Behavior in Brand Consumption and Identification
  • Environmental Sustainability in Business
  • Corporate Social Responsibility Reporting
  • Service and Product Innovation
  • Digital Marketing and Social Media

Recent publications by Timothy L. Keiningham demonstrate contributions to prominent journals in the field:

  • Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature, 2020, Journal of Service Research
  • Turning Complaining Customers into Loyal Customers: Moderators of the Complaint Handling-Customer Loyalty Relationship, 2020, Journal of Marketing
  • Service Safety in the Pandemic Age, 2020, Journal of Service Research
  • More than a feeling? Toward a theory of customer delight, 2020, Journal of Service Management
  • Environmental, Social and Governance (ESG) metrics do not serve services customers: a missing link between sustainability metrics and customer perceptions of social innovation, 2022, Journal of Service Management

Timothy L. Keiningham collaborates frequently with other scholars, including Lerzan Aksoy, Alexander Buoye, Leonard L. Berry, Luke Williams, and Forrest V. Morgeson. These collaborations reflect a diverse set of perspectives and expertise within the domain of service management and marketing.

Their work has been published primarily in:

  • Journal of Service Management
  • Journal of Service Research
  • Journal of Marketing
  • International Journal of Research in Marketing
  • Journal of Retailing and Consumer Services

Best Publications

  • Return on quality (ROQ): Making service quality financially accountable

    Roland T. Rust;Anthony J. Zahorik;Timothy L. Keiningham

  • A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics

    Bruce Cooil;Timothy L. Keiningham;Lerzan Aksoy;Michael Hsu

  • The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share‐of‐wallet

    Timothy L. Keiningham;Bruce Cooil;Lerzan Aksoy;Tor W. Andreassen

  • A Longitudinal Examination of Net Promoter and Firm Revenue Growth

    Timothy L. Keiningham;Bruce Cooil;Tor Wallin Andreassen;Lerzan Aksoy

  • Return on Quality: Measuring the Financial Impact of Your Company's Quest for Quality

    Roland T. Rust;Anthony J. Zahorik;Timothy L. Keiningham

  • The Long-Term Stock Market Valuation of Customer Satisfaction

    Lerzan Aksoy;Bruce Cooil;Christopher Groening;Timothy L . Keiningham

  • Moving the customer experience field forward : introducing the Touchpoints, Context, Qualities (TCQ) nomenclature

    Arne De Keyser;Katrien Verleye;Katherine N. Lemon;Timothy L. Keiningham

  • The Impact of Customer Satisfaction on Share-of-Wallet in a Business-to-Business Environment

    Timothy L. Keiningham;Tiffany Perkins-Munn;Heather Evans

  • Customer experience driven business model innovation

    Timothy Keiningham;Lerzan Aksoy;Helen L. Bruce;Fabienne Cadet

  • Beyond traditional word‐of‐mouth: An expanded model of customer‐driven influence

    Vera Blazevic;Wafa Hammedi;Ina Garnefeld;Roland T. Rust

  • The Customer Delight Principle : Exceeding Customers' Expectations for Bottom-Line Success

    Timothy L. Keiningham;Terry G. Vavra

  • Forward-Looking Focus: Can Firms Have Adaptive Foresight?

    Valarie A. Zeithaml;Ruth N. Bolton;John Deighton;Timothy L. Keiningham

  • Linking Customer Loyalty to Growth

    Timothy L. Keiningham;Lerzan Aksoy;Bruce Cooil;Tor Wallin Andreassen

  • The interplay of customer experience and commitment

    Timothy L. Keiningham;Joan Ball;Sabine Benoit;Helen Bruce

  • A Five-Component Customer Commitment Model Implications for Repurchase Intentions in Goods and Services Industries

    Timothy L. Keiningham;Carly M. Frennea;Lerzan Aksoy;Alexander Buoye

  • A holistic examination of Net Promoter

    Timothy L Keiningham;Lerzan Aksoy;Bruce Cooil;Tor Wallin Andreassen

  • An investigation of the cross-national determinants of customer satisfaction

    Forrest V. Morgeson;Sunil Mithas;Timothy L. Keiningham;Lerzan Aksoy

  • A Cross-national Investigation of the Satisfaction and Loyalty Linkage for Mobile Telecommunications Services across Eight Countries

    Lerzan Aksoy;Alexander Buoye;Pelin Aksoy;Bart Larivière;Bart Larivière

  • Does customer satisfaction lead to profitability

    Timothy L. Keiningham;Tiffany Perkins‐Munn;Lerzan Aksoy;Demitry Estrin

  • Service Failure Severity, Customer Satisfaction, and Market Share: An Examination of the Airline Industry

    Timothy L. Keiningham;Forrest V. Morgeson;Lerzan Aksoy;Luke Williams

  • Return on quality (ROQ) : making service quality financially accountable : technical wooking paper

    Roland T. Rust;Anthony J. Zahorik;Timothy L. Keiningham

Frequent Co-Authors

Lerzan Aksoy
Lerzan Aksoy Fordham University
Roland T. Rust
Roland T. Rust University of Maryland, College Park
Tor W. Andreassen
Tor W. Andreassen Norwegian School of Economics
Edward C. Malthouse
Edward C. Malthouse Northwestern University
Sunil Mithas
Sunil Mithas University of South Florida
Katherine N. Lemon
Katherine N. Lemon Boston College
Valarie A. Zeithaml
Valarie A. Zeithaml University of North Carolina at Chapel Hill
Ruth N. Bolton
Ruth N. Bolton Arizona State University
Leonard L. Berry
Leonard L. Berry Texas A&M University
Vikas Mittal
Vikas Mittal Rice University

If you think any of the details on this page are incorrect, let us know.

Report an issue

We appreciate your kind effort to assist us to improve this page, it would be helpful providing us with as much detail as possible in the text box below:

Related Online Degrees & Career Pathways

Studying Business and Management in the USA opens doors to a variety of specialized online degree options and career paths. Many students opt for an online business degree due to its flexibility and affordability, making it easier to balance work, family, and learning.

For those seeking rapid advancement, an accelerated degree program can significantly shorten the time to graduation. These programs are designed for motivated learners eager to enter the workforce or climb the career ladder quickly.

Career pathways also extend into high-demand fields. For example, an online degree in construction management focuses on project management and leadership roles within the construction industry. Alternatively, online programs for healthcare administration prepare graduates for dynamic roles in hospitals, clinics, and health organizations.

Exploring these related online degrees can help you find the right fit for your career goals while enjoying the benefits of flexible learning and industry-relevant skills.

Best Scientists Citing Timothy L. Keiningham

Trending Scientists

Recently Published Articles