World's Best Scientists 2026 revealed!

D-Index & Metrics

Business and Management

D-Index
59
Citations
30146
World Ranking
568
National Ranking
250

Overview

Wayne D. Hoyer is affiliated with The University of Texas at Austin in the United States. Their academic work primarily focuses on the field of Business, Management and Accounting, with a concentration on Marketing and related subfields such as Sociology and Political Science, Organizational Behavior and Human Resource Management, Applied Psychology, and Cognitive Neuroscience.

The main topics addressed in Wayne D. Hoyer's research include:

  • Consumer Behavior in Brand Consumption and Identification
  • Digital Marketing and Social Media
  • Customer Service Quality and Loyalty
  • Consumer Retail Behavior Studies
  • Behavioral Health and Interventions
  • Consumer Market Behavior and Pricing
  • Service and Product Innovation

Recent publications by Hoyer include the following papers:

  • Transforming the Customer Experience through New Technologies, 2020, Journal of Interactive Marketing
  • The Moderating Effect of Buying Impulsivity on the Dynamics of Unplanned Purchasing Motivations, 2020, Journal of Marketing Research
  • How product complexity affects consumer adoption of new products: The role of feature heterogeneity and interrelatedness, 2023, Journal of the Academy of Marketing Science
  • How speaking versus writing to conversational agents shapes consumers' choice and choice satisfaction, 2023, Journal of the Academy of Marketing Science
  • Immunizing customers against negative brand-related information, 2023, Journal of the Academy of Marketing Science

Wayne D. Hoyer has collaborated frequently with several coauthors, including:

  • Harley Krohmer
  • Omar Merlo
  • Andreas B. Eisingerich
  • Dominique M. Hanssens
  • Dana Turjeman

The scientist's work has appeared in multiple publication venues, most notably:

  • Journal of the Academy of Marketing Science
  • Journal of Interactive Marketing
  • Journal of Marketing Research
  • European Journal of Marketing
  • Journal of Consumer Research

Wayne D. Hoyer has contributed to book publications, with a work titled "Continuing to Broaden the Marketing Concept" published by Emerald Publishing Limited in 2020.

Best Publications

  • The customer relationship management process: its measurement and impact on performance

    Werner Reinartz;Manfred Krafft;Wayne D. Hoyer

  • Consumer Cocreation in New Product Development

    Wayne D. Hoyer;Rajesh Chandy;Matilda Dorotic;Manfred Krafft

  • Effects of Brand Awareness on Choice for a Common, Repeat-Purchase Product

    Wayne D. Hoyer;Steven P. Brown

  • Emotional Brand Attachment and Brand Personality: The Relative Importance of the Actual and the Ideal Self:

    Lucia Malär;Harley Krohmer;Wayne D. Hoyer;Bettina Nyffenegger

  • Do Satisfied Customers Really Pay More? A Study of the Relationship Between Customer Satisfaction and Willingness to Pay

    Christian Homburg;Nicole Koschate;Wayne D. Hoyer

  • The Unhealthy = Tasty Intuition and Its Effects on Taste Inferences, Enjoyment, and Choice of Food Products

    Rajagopal Raghunathan;Rebecca Walker Naylor;Wayne D. Hoyer

  • An Examination of Consumer Decision Making for a Common Repeat Purchase Product

    Wayne D. Hoyer

  • Why Switch? Product Category–Level Explanations for True Variety-Seeking Behavior:

    Hans C. M. Van Trijp;Wayne D. Hoyer;J. Jeffrey Inman

  • Social Identity and the Service-Profit Chain

    Christian Homburg;Jan Wieseke;Wayne D. Hoyer

  • Consumers’ Perceptions of the Assortment Offered in a Grocery Category: The Impact of Item Reduction:

    Susan M Broniarczyk;Wayne D Hoyer;Leigh M McAlister

  • The Intensity of Ethnic Affiliation: A Study of the Sociology of Hispanic Consumption

    Rohit Deshpande;Wayne D. Hoyer;Naveen Donthu

  • Service Orientation of a Retailer’s Business Strategy: Dimensions, Antecedents, and Performance Outcomes

    Christian Homburg;Wayne D. Hoyer;Martin Fassnacht

  • Planned versus impulse purchase behavior.

    Cathy J. Cobb;Wayne D. Hoyer

  • Promotion Signal: Proxy for a Price Cut?

    J. Jeffrey Inman;Leigh McAlister;Wayne D. Hoyer

  • The Effect of Novel Attributes on Product Evaluation

    Ashesh Mukherjee;Wayne D. Hoyer

  • The Role of Cognition and Affect in the Formation of Customer Satisfaction: A Dynamic Perspective

    Christian Homburg;Nicole Koschate;Wayne D . Hoyer

  • An attitude-behavior model of salespeople’s customer orientation

    Ruth Maria Stock;Wayne D. Hoyer

  • Transforming the Customer Experience Through New Technologies

    Wayne D. Hoyer;Mirja Kroschke;Bernd Schmitt;Karsten Kraume

  • Identifying Global and Culture- Specific Dimensions of Humor in Advertising: A Multinational Analysis

    Dana L. Alden;Wayne D. Hoyer;Chol Lee

  • The Effects of Incongruity, Surprise and Positive Moderators on Perceived Humor in Television Advertising

    Dana L. Alden;Ashesh Mukherjee;Wayne D. Hoyer

  • An Integrative Framework for Understanding Two-sided Persuasion

    Ayn E. Crowley;Wayne D. Hoyer

Frequent Co-Authors

Jacob Jacoby
Jacob Jacoby New York University
Christian Homburg
Christian Homburg University of Mannheim
Werner Reinartz
Werner Reinartz University of Cologne
Holger Ernst
Holger Ernst WHU-Otto Beisheim School of Management
Leigh McAlister
Leigh McAlister The University of Texas at Austin
Aaron B. Rochlen
Aaron B. Rochlen The University of Texas at Austin
J. Jeffrey Inman
J. Jeffrey Inman University of Pittsburgh
Andreas Herrmann
Andreas Herrmann RWTH Aachen University
Rajesh Chandy
Rajesh Chandy London Business School
Daniel R. Ilgen
Daniel R. Ilgen Michigan State University

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