H-Index & Metrics Top Publications

H-Index & Metrics

Discipline name H-index Citations Publications World Ranking National Ranking
Business and Management H-index 40 Citations 9,063 110 World Ranking 663 National Ranking 15

Overview

What is he best known for?

The fields of study he is best known for:

  • Marketing
  • Social psychology
  • The Internet

His scientific interests lie mostly in Marketing, Customer satisfaction, Customer retention, Loyalty and Loyalty business model. His work on Service, Quality and Marketing research as part of general Marketing study is frequently connected to Consumer confusion and Structural equation modeling, therefore bridging the gap between diverse disciplines of science and establishing a new relationship between them. His Service research integrates issues from E-services and Public relations.

In his research on the topic of Customer satisfaction, Word of mouth, Mediation and Construct validity is strongly related with Social psychology. His Customer retention course of study focuses on Customer advocacy and Customer to customer. While the research belongs to areas of Loyalty, he spends his time largely on the problem of Moderation, intersecting his research to questions surrounding Relationship marketing, Social responsibility and Corporate social responsibility.

His most cited work include:

  • Customer-based corporate reputation of a service firm: scale development and validation (508 citations)
  • Examining the Antecedents and Consequences of Corporate Reputation: A Customer Perspective (361 citations)
  • Customer reactions to emotional labor: the roles of employee acting strategies and customer detection accuracy (359 citations)

What are the main themes of his work throughout his whole career to date?

The scientist’s investigation covers issues in Marketing, Service, Advertising, Social psychology and Public relations. His Customer retention, Customer satisfaction, Consumer behaviour, Scale and Loyalty business model study are his primary interests in Marketing. His Customer retention research is multidisciplinary, incorporating perspectives in Relationship marketing and Customer advocacy.

His Service study incorporates themes from Emotional labor and Job attitude. His work in the fields of Moderation, Job satisfaction and Embarrassment overlaps with other areas such as Structural equation modeling and Test. His Customer to customer research is multidisciplinary, incorporating elements of Customer delight and Customer equity.

He most often published in these fields:

  • Marketing (52.25%)
  • Service (21.91%)
  • Advertising (21.35%)

What were the highlights of his more recent work (between 2017-2020)?

  • Service (21.91%)
  • Marketing (52.25%)
  • Advertising (21.35%)

In recent papers he was focusing on the following fields of study:

His primary scientific interests are in Service, Marketing, Advertising, Social media and Corporate reputation. His research investigates the link between Service and topics such as Social psychology that cross with problems in Perception. A large part of his Marketing studies is devoted to Customer base.

The Advertising study combines topics in areas such as Price point and Loyalty. In his study, Organizational behavior is inextricably linked to Public relations, which falls within the broad field of Social media. His Corporate reputation research incorporates themes from Actuarial science, Service and Industrial organization.

Between 2017 and 2020, his most popular works were:

  • Customer Interaction and Innovation in Hybrid Offerings:Investigating Moderation and Mediation Effects for Goods and Services Innovation (20 citations)
  • Social media-driven antecedents and consequences of employees' awareness of their impact on corporate reputation (12 citations)
  • The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery: (11 citations)

In his most recent research, the most cited papers focused on:

  • Marketing
  • Social psychology
  • The Internet

His primary areas of investigation include Service, Marketing, Context, Referral and Customer base. When carried out as part of a general Service research project, his work on Service recovery is frequently linked to work in Group level, therefore connecting diverse disciplines of study. His study in Customer knowledge and Service innovation is carried out as part of his studies in Marketing.

Context is intertwined with Emotional labor, Expression, Variables, Human resources and Social psychology in his research.

This overview was generated by a machine learning system which analysed the scientist’s body of work. If you have any feedback, you can contact us here.

Top Publications

Customer-based corporate reputation of a service firm: scale development and validation

Gianfranco Walsh;Sharon E. Beatty.
Journal of the Academy of Marketing Science (2007)

1023 Citations

Examining the Antecedents and Consequences of Corporate Reputation: A Customer Perspective

Gianfranco Walsh;Vincent Wayne Mitchell;Paul R. Jackson;Sharon E. Beatty.
British Journal of Management (2009)

717 Citations

Customer reactions to emotional labor: the roles of employee acting strategies and customer detection accuracy

Markus Groth;Thorsten Hennig-Thurau;Gianfranco Walsh.
Academy of Management Journal (2009)

681 Citations

Gender differences in German consumer decision‐making styles

Vincent-Wayne Mitchell;Gianfranco Walsh.
Journal of Consumer Behaviour (2004)

473 Citations

Review and future directions of cross-cultural consumer services research

Jingyun Zhang;Sharon E. Beatty;Gianfranco Walsh.
Journal of Business Research (2008)

330 Citations

How do corporate reputation and customer satisfaction impact customer defection? A study of private energy customers in Germany

Gianfranco Walsh;Keith Dinnie;Klaus‐Peter Wiedmann.
Journal of Services Marketing (2006)

324 Citations

Towards a Conceptual Model of Consumer Confusion

Vincent-Wayne Mitchell;Gianfranco Walsh;Mo Yamin.
Advances in Consumer Research (2005)

316 Citations

The effect of consumer confusion proneness on word of mouth, trust, and customer satisfaction

Gianfranco Walsh;Vincent‐Wayne Mitchell.
European Journal of Marketing (2010)

305 Citations

Investigating mediators between corporate reputation and customer citizenship behaviors

Boris Bartikowski;Gianfranco Walsh.
Journal of Business Research (2011)

294 Citations

The customer-based corporate reputation scale: replication and short form

Gianfranco Walsh;Sharon E. Beatty;Edward M.K. Shiu.
Journal of Business Research (2009)

271 Citations

Profile was last updated on December 6th, 2021.
Research.com Ranking is based on data retrieved from the Microsoft Academic Graph (MAG).
The ranking h-index is inferred from publications deemed to belong to the considered discipline.

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