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D-Index & Metrics

Business and Management

D-Index
56
Citations
24884
World Ranking
680
National Ranking
22

Overview

Gianfranco Walsh is affiliated with Friedrich Schiller University Jena in Germany. Their expertise primarily lies within the field of Business, Management and Accounting, with a focus on several subfields including Marketing, Organizational Behavior and Human Resource Management, Social Psychology, Strategy and Management, and Sociology and Political Science.

Their research covers a range of topics such as Customer Service Quality and Loyalty, Service and Product Innovation, Consumer Behavior in Brand Consumption and Identification, Environmental Sustainability in Business, Sharing Economy and Platforms, Consumer Retail Behavior Studies, and Technostress in Professional Settings.

Gianfranco Walsh has contributed to publications in notable journals and venues. Frequent publication outlets include the International Journal of Electronic Commerce, British Journal of Healthcare Management, Journal of Business Research, Academy of Management Proceedings, and European Management Journal.

Recent papers by Gianfranco Walsh include:

  • Digital presence in service recovery: The interactive effect of customer salutations and employee photographs in email signatures (2022) - Psychology and Marketing
  • Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions (2021) - European Management Journal
  • Scene Sells: Why Spatial Backgrounds Outperform Isolated Product Depictions Online (2020) - International Journal of Electronic Commerce
  • When Faster Online Delivery Backfires: Examining the Negative Consequences of Split Deliveries (2022) - International Journal of Electronic Commerce
  • AFFORDABLE INNOVATION REJECTION ATTITUDES: CONCEPTUALISATION, SCALE DEVELOPMENT, AND VALIDATION (2022) - International Journal of Innovation Management

Gianfranco Walsh has collaborated frequently with several co-authors:

  • Caroline Rothert-Schnell
  • Mario Schaarschmidt
  • Sebastian Böddeker
  • David Dose
  • Daniel Brylla

Best Publications

  • Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?

    Thorsten Hennig-Thurau;Kevin P. Gwinner;Gianfranco Walsh;Dwayne D. Gremler

  • Electronic Word-of-Mouth: Motives for and Consequences of Reading Customer Articulations on the Internet

    Thorsten Hennig-Thurau;Gianfranco Walsh

  • Customer-based corporate reputation of a service firm: scale development and validation

    Gianfranco Walsh;Sharon E. Beatty

  • Examining the Antecedents and Consequences of Corporate Reputation: A Customer Perspective

    Gianfranco Walsh;Vincent Wayne Mitchell;Paul R. Jackson;Sharon E. Beatty

  • Customer reactions to emotional labor: the roles of employee acting strategies and customer detection accuracy

    Markus Groth;Thorsten Hennig-Thurau;Gianfranco Walsh

  • Gender differences in German consumer decision‐making styles

    Vincent-Wayne Mitchell;Gianfranco Walsh

  • WHAT MAKES MAVENS TICK? EXPLORING THE MOTIVES OF MARKET MAVENS INITIATION OF INFORMATION DIFFUSION

    Gianfranco Walsh;Kevin P. Gwinner;Scott R. Swanson

  • The effect of consumer confusion proneness on word of mouth, trust, and customer satisfaction

    Gianfranco Walsh;Vincent‐Wayne Mitchell

  • Identification and analysis of moderator variables: investigating the customer satisfaction-loyalty link

    Gianfranco Walsh;Heiner Evanschitzky;Maren Wunderlich

  • Investigating mediators between corporate reputation and customer citizenship behaviors

    Boris Bartikowski;Gianfranco Walsh

  • How do corporate reputation and customer satisfaction impact customer defection? A study of private energy customers in Germany

    Gianfranco Walsh;Keith Dinnie;Klaus‐Peter Wiedmann

  • German Consumer Decision‐Making Styles

    Gianfranco Walsh;Vincent-Wayne Mitchell;Thorsten Hennig-Thurau

  • Review and future directions of cross-cultural consumer services research

    Jingyun Zhang;Sharon E. Beatty;Gianfranco Walsh

  • Towards a Conceptual Model of Consumer Confusion

    Vincent-Wayne Mitchell;Gianfranco Walsh;Mo Yamin

  • Emotions, store-environmental cues, store-choice criteria, and marketing outcomes.

    Gianfranco Walsh;Edward Shiu;Louise M. Hassan;Nina Michaelidou

  • The customer-based corporate reputation scale: replication and short form

    Gianfranco Walsh;Sharon E. Beatty;Edward M.K. Shiu

  • Exploring corporate ability and social responsibility associations as antecedents of customer satisfaction cross-culturally

    Gianfranco Walsh;Boris Bartikowski

  • Replicating, validating, and reducing the length of the consumer perceived value scale

    Gianfranco Walsh;Edward Shiu;Louise M. Hassan

  • Consumer Confusion Proneness: Scale Development, Validation, and Application

    Gianfranco Walsh;Thorsten Hennig-Thurau;Vincent-Wayne Mitchell

  • Consumers' decision-making style as a basis for market segmentation

    Gianfranco Walsh;Thorsten Hennig-Thurau;Vincent Wayne-Mitchell;Klaus-Peter Wiedmann

Frequent Co-Authors

Sharon E. Beatty
Sharon E. Beatty University of Alabama
Vincent‐Wayne Mitchell
Vincent‐Wayne Mitchell University of Sydney
Thorsten Hennig-Thurau
Thorsten Hennig-Thurau University of Münster
Gerard Hastings
Gerard Hastings University of Stirling
Heiner Evanschitzky
Heiner Evanschitzky University of Manchester
Dwayne D. Gremler
Dwayne D. Gremler Bowling Green State University
Charles F. Hofacker
Charles F. Hofacker Florida State University
Mark B. Houston
Mark B. Houston Texas Christian University
Fiona Harris
Fiona Harris University of the West of Scotland

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