World's Best Scientists 2026 revealed!

D-Index & Metrics

Business and Management

D-Index
35
Citations
12261
World Ranking
2136
National Ranking
336

Thorsten Gruber publication distribution in Business and Management in 2026

The chart shows the distribution of publications by all Research.com ranked scientists in the field of Business and Management in 2026. The highlighted bar marks where Thorsten Gruber sits on this spectrum.

35–39 publications: 2 scientists 40–44 publications: 2 scientists 45–49 publications: 5 scientists 50–54 publications: 20 scientists 55–59 publications: 39 scientists 60–64 publications: 66 scientists 65–69 publications: 52 scientists 70–74 publications: 80 scientists 75–79 publications: 83 scientists 80–84 publications: 116 scientists 85–89 publications: 94 scientists 90–94 publications: 111 scientists 95–99 publications: 122 scientists 100–104 publications: 104 scientists 105–109 publications: 113 scientists 110–114 publications: 96 scientists 115–119 publications: 97 scientists 120–124 publications: 112 scientists 125–129 publications: 93 scientists 130–134 publications: 79 scientists 135–139 publications: 69 scientists 140–144 publications: 80 scientists 145–149 publications: 81 scientists 150–154 publications: 85 scientists 155–159 publications: 50 scientists 160–164 publications: 74 scientists 165–169 publications: 61 scientists 170–174 publications: 40 scientists 175–179 publications: 44 scientists 180–184 publications: 47 scientists 185–189 publications: 59 scientists 190–194 publications: 35 scientists 195–199 publications: 37 scientists 200–204 publications: 49 scientists 205–209 publications: 48 scientists 210–214 publications: 34 scientists 215–219 publications: 31 scientists 220–224 publications: 37 scientists 225–229 publications: 34 scientists 230–234 publications: 25 scientists 235–239 publications: 28 scientists 240–244 publications: 34 scientists 245–249 publications: 28 scientists 250–254 publications: 23 scientists 255–259 publications: 22 scientists 260–264 publications: 11 scientists 265–269 publications: 16 scientists 270–274 publications: 23 scientists 275–279 publications: 12 scientists 280–284 publications: 16 scientists 285–289 publications: 10 scientists 290–294 publications: 12 scientists 295–299 publications: 12 scientists 300–304 publications: 8 scientists 305–309 publications: 13 scientists 310–314 publications: 13 scientists 315–319 publications: 6 scientists 320–324 publications: 10 scientists 325–329 publications: 9 scientists 330–334 publications: 7 scientists 335–339 publications: 10 scientists 340–344 publications: 10 scientists 345–349 publications: 7 scientists 350–354 publications: 4 scientists 355–359 publications: 10 scientists 360–364 publications: 3 scientists 365–369 publications: 7 scientists 370–374 publications: 2 scientists 375–379 publications: 8 scientists 380–384 publications: 4 scientists 385–389 publications: 5 scientists 390–394 publications: 5 scientists 395–399 publications: 2 scientists 400–404 publications: 2 scientists 405–409 publications: 4 scientists 410–414 publications: 3 scientists 415–419 publications: 2 scientists 420–424 publications: 5 scientists 425–429 publications: 3 scientists 430–434 publications: 1 scientists 435 publications: 1 scientists 436+ publications: 100 scientists
35 publications 436+

This scientist: 128 publications — 46th percentile

46% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 436 publications or more.

Thorsten Gruber D-index placement in Business and Management in 2026

The chart shows the D-index (discipline H-index) distribution of Business and Management scientists ranked by Research.com in 2026. The highlighted bar marks where Thorsten Gruber sits on this spectrum.

30 D-Index: 156 scientists 31 D-Index: 159 scientists 32 D-Index: 171 scientists 33 D-Index: 161 scientists 34 D-Index: 135 scientists 35 D-Index: 124 scientists 36 D-Index: 114 scientists 37 D-Index: 111 scientists 38 D-Index: 103 scientists 39 D-Index: 89 scientists 40 D-Index: 81 scientists 41 D-Index: 97 scientists 42 D-Index: 80 scientists 43 D-Index: 69 scientists 44 D-Index: 68 scientists 45 D-Index: 63 scientists 46 D-Index: 54 scientists 47 D-Index: 69 scientists 48 D-Index: 50 scientists 49 D-Index: 58 scientists 50 D-Index: 54 scientists 51 D-Index: 62 scientists 52 D-Index: 54 scientists 53 D-Index: 43 scientists 54 D-Index: 49 scientists 55 D-Index: 35 scientists 56 D-Index: 40 scientists 57 D-Index: 44 scientists 58 D-Index: 34 scientists 59 D-Index: 29 scientists 60 D-Index: 48 scientists 61 D-Index: 32 scientists 62 D-Index: 30 scientists 63 D-Index: 22 scientists 64 D-Index: 22 scientists 65 D-Index: 19 scientists 66 D-Index: 20 scientists 67 D-Index: 18 scientists 68 D-Index: 17 scientists 69 D-Index: 21 scientists 70 D-Index: 20 scientists 71 D-Index: 19 scientists 72 D-Index: 14 scientists 73 D-Index: 10 scientists 74 D-Index: 16 scientists 75 D-Index: 24 scientists 76 D-Index: 13 scientists 77 D-Index: 19 scientists 78 D-Index: 8 scientists 79 D-Index: 6 scientists 80 D-Index: 4 scientists 81 D-Index: 12 scientists 82 D-Index: 7 scientists 83 D-Index: 7 scientists 84 D-Index: 6 scientists 85 D-Index: 10 scientists 86 D-Index: 4 scientists 87 D-Index: 11 scientists 88 D-Index: 6 scientists 89+ D-Index: 96 scientists
30 D-Index 89+

This scientist: 35 D-Index — 30th percentile

30% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 89 D-Index or more.

Overview

Thorsten Gruber is affiliated with Loughborough University in the United Kingdom and specializes in research within the field of Business, Management and Accounting. Their research portfolio includes 21 publications focusing primarily on Marketing, Organizational Behavior and Human Resource Management, Artificial Intelligence, Sociology and Political Science, and Cognitive Neuroscience.

The scientist's work spans several main topics, reflecting a broad interest in service innovation and consumer behavior. These topics include:

  • Service and Product Innovation
  • Customer Service Quality and Loyalty
  • AI in Service Interactions
  • Sharing Economy and Platforms
  • COVID-19 Pandemic Impacts
  • Psychological Well-being and Life Satisfaction
  • Consumer Retail Behavior Studies

Frequent publication venues include:

  • Journal of Business Research
  • Journal of Service Theory and Practice
  • Public Money & Management
  • Journal of Business Ethics
  • Journal of service management

Among notable recent papers authored or co-authored by Thorsten Gruber are:

  • "Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?" (2020), published in the Journal of Service Theory and Practice
  • "New development: 'Healing at a distance'-telemedicine and COVID-19" (2020), published in Public Money & Management
  • "The Dawn of the AI Robots: Towards a New Framework of AI Robot Accountability" (2022), published in the Journal of Business Ethics
  • "Elevating the human experience (HX) through service research collaborations: introducing ServCollab" (2020), published in the Journal of service management
  • "Flattening the infection curve - understanding the role of telehealth in managing COVID-19" (2020), published in Leadership in health services

Thorsten Gruber's research collaborations include frequent co-authorships with Vinh Nhat Lu, Jochen Wirtz, Werner H. Kunz, Stefanie Paluch, and Antje Martins. Each of these collaborators has appeared in at least three publications alongside Gruber, indicating ongoing partnerships within their research network.

Best Publications

  • Understanding Generation Y and their use of social media: a review and research agenda

    Ruth N. Bolton;A. Parasuraman;Ankie Hoefnagels;Nanne Migchels

  • Brave new world: service robots in the frontline

    Jochen Wirtz;Paul G. Patterson;Werner H. Kunz;Thorsten Gruber

  • Expanding understanding of service exchange and value co-creation: a social construction approach

    Bo Edvardsson;Bård Tronvoll;Thorsten Gruber

  • A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors

    Sabine Benoit;Thomas L. Baker;Ruth N. Bolton;Thorsten Gruber

  • Examining student satisfaction with higher education services: using a new measurement tool

    Thorsten Gruber;Stefan Fuß;Roediger Voss;Michaela Gläser‐Zikuda

  • Service quality in higher education: The role of student expectations

    Roediger Voss;Thorsten Gruber;Isabelle Szmigin

  • Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?

    Vinh Nhat Lu;Jochen Wirtz;Werner H. Kunz;Stefanie Paluch

  • Co‐creation in Radical Service Innovation: A Systematic Analysis of Microlevel Processes

    Helen Perks;Thorsten Gruber;Bo Edvardsson

  • Analyzing Customer Experience Feedback Using Text Mining: A Linguistics-Based Approach

    Francisco Villarroel Ordenes;Babis Theodoulidis;Jamie Burton;Thorsten Gruber

  • Individual values and motivational complexities in ethical clothing consumption: A means-end approach

    Thomas Jägel;Kathy Keeling;Alexander Reppel;Thorsten Gruber

  • Every cloud has a silver lining - Exploring the dark side of value co-creation in B2B service networks

    Ilma Nur Chowdhury;Thorsten Gruber;Judy Zolkiewski

  • New development: ‘Healing at a distance’—telemedicine and COVID-19

    Higor Leite;Ian R. Hodgkinson;Thorsten Gruber

  • The desired teaching qualities of lecturers in higher education: a means end analysis

    Roediger Voss;Thorsten Gruber

  • Billions of impoverished people deserve to be better served: A call to action for the service research community

    Raymond P P. Fisk;Laurel Anderson;David E. Bowen;Thorsten Gruber

  • Academic sell-out: how an obsession with metrics and rankings is damaging academia

    Thorsten Gruber

  • I want to believe they really care: How complaining customers want to be treated by frontline employees

    Thorsten Gruber

  • Designing and conducting online interviews to investigate interesting consumer phenomena

    Thorsten Gruber;Isabelle Szmigin;Alexander E. Reppel;Roediger Voss

  • Handling customer complaints effectively: A comparison of the value maps of female and male complainants

    Thorsten Gruber;Isabelle Szmigin;Roediger Voss

  • Understanding the characteristics of effective professors: the student's perspective

    Thorsten Gruber;Alexander E. Reppel;Roediger Voss

  • Exploring the impact of customer feedback on the well-being of service entities: A TSR perspective

    Linda Nasr;Jamie Burton;Thorsten Gruber;Jan Kitshoff

  • The iPod Phenomenon: Identifying a Market Leader?s Secrets Through Qualitative Marketing Research

    Alexander E. Reppel;Isabelle Szmigin;Thorsten Gruber

Frequent Co-Authors

Isabelle Szmigin
Isabelle Szmigin University of Birmingham
Stephan C. Henneberg
Stephan C. Henneberg Queen Mary University of London
Peter Naudé
Peter Naudé Manchester Metropolitan University
Bo Edvardsson
Bo Edvardsson Karlstad University
Jochen Wirtz
Jochen Wirtz National University of Singapore
Paul G. Patterson
Paul G. Patterson University of New South Wales
Anders Gustafsson
Anders Gustafsson BI Norwegian Business School
Ruth N. Bolton
Ruth N. Bolton Arizona State University
Amy L. Ostrom
Amy L. Ostrom Arizona State University
Thomas C. Baker
Thomas C. Baker Pennsylvania State University

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