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D-Index & Metrics

Discipline name D-Index World Ranking Current World Ranking National Ranking Current National Ranking Publications Citations
Business and Management 36 1999 1876 811 745 55 26889

Amy L. Ostrom publications per year

The chart shows the history of publications by Amy L. Ostrom between 1993 and 2024, highlighting the no. of papers published in each year and offering an overview of the publication velocity of this scholar. Amy L. Ostrom published across 32 years, from 1993 to 2024, averaging 1.8 papers a year. Output peaked at 6 publications in 2016. 1 of the 58 publications appeared in the last two years.

No. of publications
2 4 6
Bar chart. Horizontal axis: year, 1993 to 2024. Vertical axis: number of publications, 0 to 6. Peak 6 publications in 2016. 1993: 1 publication 1994: 2 publications 1995: 2 publications 1996: 3 publications 1997: 0 publications 1998: 1 publication 1999: 0 publications 2000: 2 publications 2001: 0 publications 2002: 2 publications 2003: 4 publications 2004: 0 publications 2005: 3 publications 2006: 1 publication 2007: 2 publications 2008: 1 publication 2009: 0 publications 2010: 4 publications 2011: 4 publications 2012: 2 publications 2013: 1 publication 2014: 1 publication 2015: 3 publications 2016: 6 publications 2017: 3 publications 2018: 2 publications 2019: 2 publications 2020: 1 publication 2021: 4 publications 2022: 0 publications 2023: 0 publications 2024: 1 publication
1993 2024

58 publications in total across all disciplines

View publications per year as a table
Amy L. Ostrom: publications per year, 1993 to 2024
Year Publications
1993 1
1994 2
1995 2
1996 3
1997 0
1998 1
1999 0
2000 2
2001 0
2002 2
2003 4
2004 0
2005 3
2006 1
2007 2
2008 1
2009 0
2010 4
2011 4
2012 2
2013 1
2014 1
2015 3
2016 6
2017 3
2018 2
2019 2
2020 1
2021 4
2022 0
2023 0
2024 1
Total 58
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Amy L. Ostrom publication distribution in Business and Management in 2026

The chart shows the distribution of publications by all Research.com ranked scientists in the field of Business and Management in 2026. The highlighted bar marks where Amy L. Ostrom sits on this spectrum.

No. of scientists
25 50 75 100
Bar chart with 82 bars. Horizontal axis: publications, 35–39 to 436+. Vertical axis: number of scientists, 0 to 122. Most scientists, 122, have 95–99 publications. The last bar groups every scientist with 436 publications or more. The highlighted bar, 55–59 publications, is where this scientist sits. 35–39 publications: 2 scientists 40–44 publications: 2 scientists 45–49 publications: 5 scientists 50–54 publications: 20 scientists 55–59 publications: 39 scientists 60–64 publications: 66 scientists 65–69 publications: 52 scientists 70–74 publications: 80 scientists 75–79 publications: 83 scientists 80–84 publications: 116 scientists 85–89 publications: 94 scientists 90–94 publications: 111 scientists 95–99 publications: 122 scientists 100–104 publications: 104 scientists 105–109 publications: 113 scientists 110–114 publications: 96 scientists 115–119 publications: 97 scientists 120–124 publications: 112 scientists 125–129 publications: 93 scientists 130–134 publications: 79 scientists 135–139 publications: 69 scientists 140–144 publications: 80 scientists 145–149 publications: 81 scientists 150–154 publications: 85 scientists 155–159 publications: 50 scientists 160–164 publications: 74 scientists 165–169 publications: 61 scientists 170–174 publications: 40 scientists 175–179 publications: 44 scientists 180–184 publications: 47 scientists 185–189 publications: 59 scientists 190–194 publications: 35 scientists 195–199 publications: 37 scientists 200–204 publications: 49 scientists 205–209 publications: 48 scientists 210–214 publications: 34 scientists 215–219 publications: 31 scientists 220–224 publications: 37 scientists 225–229 publications: 34 scientists 230–234 publications: 25 scientists 235–239 publications: 28 scientists 240–244 publications: 34 scientists 245–249 publications: 28 scientists 250–254 publications: 23 scientists 255–259 publications: 22 scientists 260–264 publications: 11 scientists 265–269 publications: 16 scientists 270–274 publications: 23 scientists 275–279 publications: 12 scientists 280–284 publications: 16 scientists 285–289 publications: 10 scientists 290–294 publications: 12 scientists 295–299 publications: 12 scientists 300–304 publications: 8 scientists 305–309 publications: 13 scientists 310–314 publications: 13 scientists 315–319 publications: 6 scientists 320–324 publications: 10 scientists 325–329 publications: 9 scientists 330–334 publications: 7 scientists 335–339 publications: 10 scientists 340–344 publications: 10 scientists 345–349 publications: 7 scientists 350–354 publications: 4 scientists 355–359 publications: 10 scientists 360–364 publications: 3 scientists 365–369 publications: 7 scientists 370–374 publications: 2 scientists 375–379 publications: 8 scientists 380–384 publications: 4 scientists 385–389 publications: 5 scientists 390–394 publications: 5 scientists 395–399 publications: 2 scientists 400–404 publications: 2 scientists 405–409 publications: 4 scientists 410–414 publications: 3 scientists 415–419 publications: 2 scientists 420–424 publications: 5 scientists 425–429 publications: 3 scientists 430–434 publications: 1 scientist 435 publications: 1 scientist 436+ publications: 100 scientists
35–39 publications 436+

This scientist: 55 publications — 1st percentile

1% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 436 publications or more.

View publications distribution as a table
Number of Business and Management scientists by publication count, Research.com 2026 ranking edition. Based on 3,017 ranked scientists.
Publications Scientists This scientist
35–39 2
40–44 2
45–49 5
50–54 20
55–59 39 55
60–64 66
65–69 52
70–74 80
75–79 83
80–84 116
85–89 94
90–94 111
95–99 122
100–104 104
105–109 113
110–114 96
115–119 97
120–124 112
125–129 93
130–134 79
135–139 69
140–144 80
145–149 81
150–154 85
155–159 50
160–164 74
165–169 61
170–174 40
175–179 44
180–184 47
185–189 59
190–194 35
195–199 37
200–204 49
205–209 48
210–214 34
215–219 31
220–224 37
225–229 34
230–234 25
235–239 28
240–244 34
245–249 28
250–254 23
255–259 22
260–264 11
265–269 16
270–274 23
275–279 12
280–284 16
285–289 10
290–294 12
295–299 12
300–304 8
305–309 13
310–314 13
315–319 6
320–324 10
325–329 9
330–334 7
335–339 10
340–344 10
345–349 7
350–354 4
355–359 10
360–364 3
365–369 7
370–374 2
375–379 8
380–384 4
385–389 5
390–394 5
395–399 2
400–404 2
405–409 4
410–414 3
415–419 2
420–424 5
425–429 3
430–434 1
435 1
436+ 100
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Amy L. Ostrom D-index placement in Business and Management in 2026

The chart shows the D-index (discipline H-index) distribution of Business and Management scientists ranked by Research.com in 2026. The highlighted bar marks where Amy L. Ostrom sits on this spectrum.

No. of scientists
50 100 150
Bar chart with 60 bars. Horizontal axis: D-Index, 30 to 89+. Vertical axis: number of scientists, 0 to 171. Most scientists, 171, have 32 D-Index. The last bar groups every scientist with 89 D-Index or more. The highlighted bar, 36 D-Index, is where this scientist sits. 30 D-Index: 156 scientists 31 D-Index: 159 scientists 32 D-Index: 171 scientists 33 D-Index: 161 scientists 34 D-Index: 135 scientists 35 D-Index: 124 scientists 36 D-Index: 114 scientists 37 D-Index: 111 scientists 38 D-Index: 103 scientists 39 D-Index: 89 scientists 40 D-Index: 81 scientists 41 D-Index: 97 scientists 42 D-Index: 80 scientists 43 D-Index: 69 scientists 44 D-Index: 68 scientists 45 D-Index: 63 scientists 46 D-Index: 54 scientists 47 D-Index: 69 scientists 48 D-Index: 50 scientists 49 D-Index: 58 scientists 50 D-Index: 54 scientists 51 D-Index: 62 scientists 52 D-Index: 54 scientists 53 D-Index: 43 scientists 54 D-Index: 49 scientists 55 D-Index: 35 scientists 56 D-Index: 40 scientists 57 D-Index: 44 scientists 58 D-Index: 34 scientists 59 D-Index: 29 scientists 60 D-Index: 48 scientists 61 D-Index: 32 scientists 62 D-Index: 30 scientists 63 D-Index: 22 scientists 64 D-Index: 22 scientists 65 D-Index: 19 scientists 66 D-Index: 20 scientists 67 D-Index: 18 scientists 68 D-Index: 17 scientists 69 D-Index: 21 scientists 70 D-Index: 20 scientists 71 D-Index: 19 scientists 72 D-Index: 14 scientists 73 D-Index: 10 scientists 74 D-Index: 16 scientists 75 D-Index: 24 scientists 76 D-Index: 13 scientists 77 D-Index: 19 scientists 78 D-Index: 8 scientists 79 D-Index: 6 scientists 80 D-Index: 4 scientists 81 D-Index: 12 scientists 82 D-Index: 7 scientists 83 D-Index: 7 scientists 84 D-Index: 6 scientists 85 D-Index: 10 scientists 86 D-Index: 4 scientists 87 D-Index: 11 scientists 88 D-Index: 6 scientists 89+ D-Index: 96 scientists
30 D-Index 89+

This scientist: 36 D-Index — 34th percentile

34% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 89 D-Index or more.

View D-Index distribution as a table
Number of Business and Management scientists by D-index, Research.com 2026 ranking edition. Based on 3,017 ranked scientists.
D-Index Scientists This scientist
30 156
31 159
32 171
33 161
34 135
35 124
36 114 36
37 111
38 103
39 89
40 81
41 97
42 80
43 69
44 68
45 63
46 54
47 69
48 50
49 58
50 54
51 62
52 54
53 43
54 49
55 35
56 40
57 44
58 34
59 29
60 48
61 32
62 30
63 22
64 22
65 19
66 20
67 18
68 17
69 21
70 20
71 19
72 14
73 10
74 16
75 24
76 13
77 19
78 8
79 6
80 4
81 12
82 7
83 7
84 6
85 10
86 4
87 11
88 6
89+ 96
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Overview

Amy L. Ostrom is affiliated with Arizona State University in the United States. Their research primarily contributes to the fields of Business, Management and Accounting, with significant focus on several subfields including Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science, and Management of Technology and Innovation.

The scientist's work extensively covers topics related to Service and Product Innovation, Customer Service Quality and Loyalty, Information Systems Theories and Implementation, Sharing Economy and Platforms, Innovative Approaches in Technology and Social Development, and Management and Organizational Studies.

Ostrom's recent publications include:

  • Service Research Priorities: Managing and Delivering Service in Turbulent Times (2021) - Journal of Service Research
  • Service Research Priorities: Designing Sustainable Service Ecosystems (2021) - Journal of Service Research
  • Elevating the human experience (HX) through service research collaborations: introducing ServCollab (2020) - Journal of service management
  • Consumers on the Job: Contextualization Crafting in Expert Services (2021) - Journal of Service Research
  • Novel Perspectives on Transformative Service Research (2024) - Journal of Service Management Research

Frequent co-authors collaborating with Ostrom include:

  • Janet R. McColl-Kennedy
  • Laurel Anderson
  • Joy M. Field
  • Darima Fotheringham
  • Mahesh Subramony

Major publication venues where their work appears regularly are:

  • Journal of Service Research
  • Journal of service management
  • Journal of Service Management Research

Best Publications

  • Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters

    Matthew L. Meuter;Amy L. Ostrom;Robert I. Roundtree;Mary Jo Bitner

  • Moving Forward and Making a Difference: Research Priorities for the Science of Service

    Amy L. Ostrom;Mary Jo Bitner;Stephen W. Brown;Kevin A. Burkhard

  • Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies:

    Matthew L. Meuter;Mary Jo Bitner;Amy L. Ostrom;Stephen W. Brown

  • Service Blueprinting: A Practical Technique for Service Innovation:

    Mary Jo Bitner;Amy L. Ostrom;Felicia N. Morgan

  • Service Research Priorities in a Rapidly Changing Context

    Amy L. Ostrom;A. Parasuraman;David Earl Bowen;Lia Patricio

  • The influence of technology anxiety on consumer use and experiences with self-service technologies

    Matthew L Meuter;Amy L Ostrom;Mary Jo Bitner;Robert Roundtree

  • Consumer Trade-Offs and the Evaluation of Services:

    Amy Ostrom;Dawn Lacobucci

  • Client Co-Production in Knowledge-Intensive Business Services:

    Lance A. Bettencourt;Amy L. Ostrom;Stephen W. Brown;Robert I. Roundtree

  • Transformative service research: An agenda for the future

    Laurel Anderson;Amy L. Ostrom;Canan Corus;Raymond P. Fisk

  • Domo Arigato Mr. Roboto: Emergence of Automated Social Presence in Organizational Frontlines and Customers’ Service Experiences

    Jenny van Doorn;Martin Mende;Stephanie M. Noble;John Hulland

  • Complaining to the Masses: The Role of Protest Framing in Customer-Created Complaint Web Sites

    James C. Ward;Amy L. Ostrom

  • Distinguishing Service Quality and Customer Satisfaction: The Voice of the Consumer

    Dawn Iacobucci;Amy Ostrom;Kent Grayson

  • Implementing successful self-service technologies

    Mary Jo Bitner;Amy L. Ostrom;Matthew L. Meuter

  • The Calculus of Service Quality and Customer Satisfaction: Theoretical and Empirical Differentiation and Integration: Volume 3

    Dawn Iacobucci;Kent A. Grayson;Amy Ostrom

  • Transformative Service Research: Advancing Our Knowledge About Service and Well-Being

    Laurel Anderson;Amy L. Ostrom

  • Frontline employee motivation to participate in service innovation implementation

    Susan Cadwallader;Cheryl Burke Jarvis;Mary Jo Bitner;Amy L. Ostrom

  • Gender differences in the impact of core and relational aspects of services on the evaluation of service encounters

    Dawn Iacobucci;Amy Ostrom

  • “Futurizing” smart service: implications for service researchers and managers

    Nancy V. Wuenderlich;Kristina Heinonen;Amy L. Ostrom;Lia Patricio

  • Commercial and interpersonal relationships; Using the structure of interpersonal relationships to understand individual-to-individual, individual-to-firm, and firm-to-firm relationships in commerce

    Dawn Iacobucci;Amy Ostrom

  • A cup of coffee with a dash of love: An investigation of commercial social support and third-place attachment

    Mark S. Rosenbaum;James Ward;Beth A. Walker;Amy L. Ostrom

  • An Interdisciplinary Perspective on IT Services Management and Service Science

    Indranil Bardhan;Haluk Demirkan;P. Kannan;Robert Kauffman

Frequent Co-Authors

Mary Jo Bitner
Mary Jo Bitner Arizona State University
Dawn Iacobucci
Dawn Iacobucci Vanderbilt University
Raymond P. Fisk
Raymond P. Fisk Texas State University
Janet R. McColl-Kennedy
Janet R. McColl-Kennedy University of Queensland
David E. Bowen
David E. Bowen Arizona State University
Anders Gustafsson
Anders Gustafsson BI Norwegian Business School
Stephen W. Brown
Stephen W. Brown Arizona State University
Katherine N. Lemon
Katherine N. Lemon Boston College
Christopher A. Voss
Christopher A. Voss University of Warwick

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