What is she best known for?
The fields of study she is best known for:
- Marketing
- Social psychology
- Higher education
The scientist’s investigation covers issues in Marketing, Service, Service delivery framework, Service design and Public relations.
Her work in the fields of Marketing, such as Self-service, Terms of service and Business model, intersects with other areas such as Trade offs.
The study incorporates disciplines such as Customer satisfaction and Knowledge management in addition to Service.
Her studies in Service design integrate themes in fields like Service system and Process management.
Her work carried out in the field of Service system brings together such families of science as Service product management and Transformative learning.
Amy L. Ostrom has researched Public relations in several fields, including Service provider, Value cocreation and Set.
Her most cited work include:
- Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2081 citations)
- Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies: (1174 citations)
- Moving Forward and Making a Difference: Research Priorities for the Science of Service (1142 citations)
What are the main themes of her work throughout her whole career to date?
Her scientific interests lie mostly in Marketing, Service, Public relations, Service design and Transformative learning.
Her Marketing research is multidisciplinary, relying on both Interpersonal relationship and Process management.
In Service, Amy L. Ostrom works on issues like Knowledge management, which are connected to Self-service.
The Coproduction research Amy L. Ostrom does as part of her general Public relations study is frequently linked to other disciplines of science, such as Public policy, therefore creating a link between diverse domains of science.
Her Service design research entails a greater understanding of Service delivery framework.
Her work investigates the relationship between Transformative learning and topics such as Service research that intersect with problems in Transformational leadership.
She most often published in these fields:
- Marketing (51.92%)
- Service (51.92%)
- Public relations (38.46%)
What were the highlights of her more recent work (between 2017-2021)?
- Public relations (38.46%)
- Service (51.92%)
- Service research (11.54%)
In recent papers she was focusing on the following fields of study:
Amy L. Ostrom mostly deals with Public relations, Service, Service research, Process management and Multiple stakeholder.
Amy L. Ostrom works in the field of Public relations, focusing on Coproduction in particular.
Her research in Service intersects with topics in Knowledge management and Set.
Between 2017 and 2021, her most popular works were:
- Customer Acceptance of AI in Service Encounters: Understanding Antecedents and Consequences (12 citations)
- Elevating the human experience (HX) through service research collaborations: introducing ServCollab (4 citations)
- Intercultural competence and customer facial recognition (2 citations)
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