H-Index & Metrics Top Publications

H-Index & Metrics

Discipline name H-index Citations Publications World Ranking National Ranking
Business and Management H-index 61 Citations 23,589 105 World Ranking 201 National Ranking 33

Overview

What is he best known for?

The fields of study he is best known for:

  • Marketing
  • Management
  • Psychology

Christopher A. Voss mostly deals with Marketing, Process management, Knowledge management, Service design and Service. He conducts interdisciplinary study in the fields of Marketing and Context through his research. Christopher A. Voss interconnects Quality, Quality policy, Quality management and Process in the investigation of issues within Process management.

His Service design research is classified as research in Service delivery framework. His work in Service delivery framework addresses issues such as Service provider, which are connected to fields such as Public relations. His Service research is mostly focused on the topic Service system.

His most cited work include:

  • Case research in operations management (2882 citations)
  • Service Research Priorities in a Rapidly Changing Context (734 citations)
  • Contingency research in operations management practices (607 citations)

What are the main themes of his work throughout his whole career to date?

His scientific interests lie mostly in Marketing, Process management, Operations management, Service and Knowledge management. His work on Service quality, Quality, Customer retention and Service level requirement as part of general Marketing study is frequently connected to Empirical research, therefore bridging the gap between diverse disciplines of science and establishing a new relationship between them. Christopher A. Voss combines subjects such as Quality management, Strategic management, Process and Audit with his study of Process management.

His biological study deals with issues like Best practice, which deal with fields such as Competitive advantage. He has included themes like Supply chain and Product in his Service study. His study in Service innovation extends to Knowledge management with its themes.

He most often published in these fields:

  • Marketing (31.29%)
  • Process management (28.57%)
  • Operations management (24.49%)

What were the highlights of his more recent work (between 2011-2020)?

  • Service (21.77%)
  • Process management (28.57%)
  • Knowledge management (13.61%)

In recent papers he was focusing on the following fields of study:

Christopher A. Voss focuses on Service, Process management, Knowledge management, Supply chain and Product. His Service study incorporates themes from Customer relationship management and Operations management. The Operations management study combines topics in areas such as Engineering management and Critical success factor.

His Process management research integrates issues from Incentive and Design science. His studies deal with areas such as Service product management, Service design and Service innovation as well as Knowledge management. His Marketing study combines topics in areas such as Microeconomics and Market price.

Between 2011 and 2020, his most popular works were:

  • Service Research Priorities in a Rapidly Changing Context (734 citations)
  • “Service Encounter 2.0”: an investigation into the roles of technology, employees and customers (192 citations)
  • “Futurizing” smart service: implications for service researchers and managers (146 citations)

In his most recent research, the most cited papers focused on:

  • Management
  • Marketing
  • Psychology

Christopher A. Voss mainly focuses on Service, Service delivery framework, Knowledge management, Service design and Marketing. His Service innovation study, which is part of a larger body of work in Service, is frequently linked to Interdependence, bridging the gap between disciplines. His study in Service delivery framework is interdisciplinary in nature, drawing from both Service system, Engineering management and Operations management.

His biological study spans a wide range of topics, including Service product management, Service desk, Service guarantee and Public relations. His Knowledge management research is multidisciplinary, incorporating perspectives in Supply chain and Tertiary sector of the economy. As part of his studies on Marketing, Christopher A. Voss frequently links adjacent subjects like Industrial organization.

This overview was generated by a machine learning system which analysed the scientist’s body of work. If you have any feedback, you can contact us here.

Top Publications

Case research in operations management

Christopher A. Voss;Nikos Tsikriktsis;Mark Frohlich.
International Journal of Operations & Production Management (2002)

5205 Citations

Service Research Priorities in a Rapidly Changing Context

Amy L. Ostrom;A. Parasuraman;David Earl Bowen;Lia Patricio.
Journal of Service Research (2015)

1272 Citations

Service Design for Experience-Centric Services

Leonieke G. Zomerdijk;Christopher A. Voss.
Journal of Service Research (2010)

1140 Citations

Quality management re-visited: a reflective review and agenda for future research

Rui Sousa;Christopher A Voss.
Journal of Operations Management (2002)

1030 Citations

Development of a technical innovation audit

Vittorio Chiesa;Paul Coughlan;Chris A. Voss.
Journal of Product Innovation Management (1996)

1020 Citations

Contingency research in operations management practices

Rui Sousa;Christopher A. Voss.
Journal of Operations Management (2008)

905 Citations

Towards a Classification of Service Processes

Rhian Silvestro;Lin Fitzgerald;Robert Johnston;Christopher Voss.
International Journal of Service Industry Management (1992)

871 Citations

Alternative paradigms for manufacturing strategy

C.A. Voss.
International Journal of Operations & Production Management (1995)

551 Citations

The impact of supply chain relationship quality on quality performance

Brian Fynes;Chris Voss;Seán de Búrca.
International Journal of Production Economics (2005)

550 Citations

Service Quality in Multichannel Services Employing Virtual Channels

Rui Sousa;Christopher A. Voss.
Journal of Service Research (2006)

468 Citations

Profile was last updated on December 6th, 2021.
Research.com Ranking is based on data retrieved from the Microsoft Academic Graph (MAG).
The ranking h-index is inferred from publications deemed to belong to the considered discipline.

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