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Business and Management
UK
2024

D-Index & Metrics

Business and Management

D-Index
66
Citations
26894
World Ranking
376
National Ranking
53

Engineering and Technology

D-Index
51
Citations
20773
World Ranking
3743
National Ranking
248

Research.com Recognitions

  • 2024 - Research.com Business and Management in United Kingdom Leader Award
  • 2023 - Research.com Business and Management in United Kingdom Leader Award

Overview

Christopher A. Voss is affiliated with the University of Warwick in the United Kingdom. Their research spans multiple fields, primarily focusing on Business, Management and Accounting, as well as Environmental Science. These areas encompass a range of interdisciplinary subfields including Global and Planetary Change, Marketing, Business and International Management, Management of Technology and Innovation, and Ecology.

The main topics of their work involve Service and Product Innovation, Innovation and Socioeconomic Development, Innovative Approaches in Technology and Social Development, Coral and Marine Ecosystems Studies, Marine and Fisheries Research, Marine Bivalve and Aquaculture Studies, and Quality and Supply Management. These topics reflect a diverse research agenda that integrates business innovation with environmental and ecological concerns.

Christopher A. Voss has contributed to several publications across a variety of academic venues. Their recent papers include:

  • The Circular Economy: A Transformative Service Perspective (2024), Journal of Service Research
  • Regional Differences in Fishing Behavior Determine Whether a Marine Reserve Network Enhances Fishery Yield (2023), Research Square (Research Square)
  • The Role of Corporate Lean Programmes in Crisis Response: A Multi-Case Study of Hospitals During the COVID-19 Pandemic (2025), International Journal of Operations & Production Management

Frequent coauthors of Christopher A. Voss include Sönnich Dahl Sönnichsen, Ad de Jong, Jesper Clement, Roger Maull, and Hunter S. Lenihan. This network indicates collaboration within both service research and environmental science fields.

Their work is published in venues such as the Journal of Service Research, Research Square, and the International Journal of Operations & Production Management, illustrating engagement with studies on service innovation, environmental management, and operational responses to crises.

Best Publications

  • Case research in operations management

    Christopher A. Voss;Nikos Tsikriktsis;Mark Frohlich

  • Service Research Priorities in a Rapidly Changing Context

    Amy L. Ostrom;A. Parasuraman;David Earl Bowen;Lia Patricio

  • Service Design for Experience-Centric Services

    Leonieke G. Zomerdijk;Christopher A. Voss

  • Contingency research in operations management practices

    Rui Sousa;Christopher A. Voss

  • Quality management re-visited: a reflective review and agenda for future research

    Rui Sousa;Christopher A Voss

  • Development of a technical innovation audit

    Vittorio Chiesa;Paul Coughlan;Chris A. Voss

  • Towards a Classification of Service Processes

    Rhian Silvestro;Lin Fitzgerald;Robert Johnston;Christopher Voss

  • “Service Encounter 2.0”: an investigation into the roles of technology, employees and customers

    Bart Larivière;David Bowen;Tor W. Andreassen;Werner Kunz

  • The impact of supply chain relationship quality on quality performance

    Brian Fynes;Chris Voss;Seán de Búrca

  • Service Quality in Multichannel Services Employing Virtual Channels

    Rui Sousa;Christopher A. Voss

  • Alternative paradigms for manufacturing strategy

    C.A. Voss

  • Service Architecture and Modularity

    Christopher A. Voss;Juliana Hsuan

  • “Futurizing” smart service: implications for service researchers and managers

    Nancy V. Wuenderlich;Kristina Heinonen;Amy L. Ostrom;Lia Patricio

  • Experience, Service Operations Strategy, and Services as Destinations: Foundations and Exploratory Investigation

    Chris Voss;Aleda V. Roth;Richard B. Chase

  • Antecedents of New Service Development Effectiveness An Exploratory Examination of Strategic Operations Choices

    Craig M. Froehle;Aleda V. Roth;Richard B. Chase;Christopher A. Voss

  • Benchmarking and operational performance: some empirical results

    Christopher A. Voss;Pär Åhlström;Kate Blackmon

  • The moderating effect of buyer‐supplier relationships on quality practices and performance

    Brian Fynes;Chris Voss

  • QUALITY MANAGEMENT: UNIVERSAL OR CONTEXT DEPENDENT?

    Rui Sousa;Christopher A. Voss

  • The impact of supply chain relationship dynamics on manufacturing performance

    Brian Fynes;Chris Voss;Seán de Búrca

  • A Tale of Two Countries’ Conservatism, Service Quality, and Feedback on Customer Satisfaction

    Christopher A. Voss;Aleda V. Roth;Eve D. Rosenzweig;Kate Blackmon

Frequent Co-Authors

Richard B. Chase
Richard B. Chase University of Southern California
Xiande Zhao
Xiande Zhao China Europe International Business School
Brian Fynes
Brian Fynes University College Dublin
Graham Winch
Graham Winch University of Manchester
Gary Goertz
Gary Goertz University of Notre Dame
Raffaella Cagliano
Raffaella Cagliano Polytechnic University of Milan
Aleda V. Roth
Aleda V. Roth Clemson University
Robert Johnston
Robert Johnston University of Warwick
Amy L. Ostrom
Amy L. Ostrom Arizona State University
Vittorio Chiesa
Vittorio Chiesa Polytechnic University of Milan

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