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Business and Management
UK
2023

D-Index & Metrics

Business and Management

D-Index
58
Citations
20577
World Ranking
606
National Ranking
89

Robert Johnston publication distribution in Business and Management in 2026

The chart shows the distribution of publications by all Research.com ranked scientists in the field of Business and Management in 2026. The highlighted bar marks where Robert Johnston sits on this spectrum.

35–39 publications: 2 scientists 40–44 publications: 2 scientists 45–49 publications: 5 scientists 50–54 publications: 20 scientists 55–59 publications: 39 scientists 60–64 publications: 66 scientists 65–69 publications: 52 scientists 70–74 publications: 80 scientists 75–79 publications: 83 scientists 80–84 publications: 116 scientists 85–89 publications: 94 scientists 90–94 publications: 111 scientists 95–99 publications: 122 scientists 100–104 publications: 104 scientists 105–109 publications: 113 scientists 110–114 publications: 96 scientists 115–119 publications: 97 scientists 120–124 publications: 112 scientists 125–129 publications: 93 scientists 130–134 publications: 79 scientists 135–139 publications: 69 scientists 140–144 publications: 80 scientists 145–149 publications: 81 scientists 150–154 publications: 85 scientists 155–159 publications: 50 scientists 160–164 publications: 74 scientists 165–169 publications: 61 scientists 170–174 publications: 40 scientists 175–179 publications: 44 scientists 180–184 publications: 47 scientists 185–189 publications: 59 scientists 190–194 publications: 35 scientists 195–199 publications: 37 scientists 200–204 publications: 49 scientists 205–209 publications: 48 scientists 210–214 publications: 34 scientists 215–219 publications: 31 scientists 220–224 publications: 37 scientists 225–229 publications: 34 scientists 230–234 publications: 25 scientists 235–239 publications: 28 scientists 240–244 publications: 34 scientists 245–249 publications: 28 scientists 250–254 publications: 23 scientists 255–259 publications: 22 scientists 260–264 publications: 11 scientists 265–269 publications: 16 scientists 270–274 publications: 23 scientists 275–279 publications: 12 scientists 280–284 publications: 16 scientists 285–289 publications: 10 scientists 290–294 publications: 12 scientists 295–299 publications: 12 scientists 300–304 publications: 8 scientists 305–309 publications: 13 scientists 310–314 publications: 13 scientists 315–319 publications: 6 scientists 320–324 publications: 10 scientists 325–329 publications: 9 scientists 330–334 publications: 7 scientists 335–339 publications: 10 scientists 340–344 publications: 10 scientists 345–349 publications: 7 scientists 350–354 publications: 4 scientists 355–359 publications: 10 scientists 360–364 publications: 3 scientists 365–369 publications: 7 scientists 370–374 publications: 2 scientists 375–379 publications: 8 scientists 380–384 publications: 4 scientists 385–389 publications: 5 scientists 390–394 publications: 5 scientists 395–399 publications: 2 scientists 400–404 publications: 2 scientists 405–409 publications: 4 scientists 410–414 publications: 3 scientists 415–419 publications: 2 scientists 420–424 publications: 5 scientists 425–429 publications: 3 scientists 430–434 publications: 1 scientists 435 publications: 1 scientists 436+ publications: 100 scientists
35 publications 436+

This scientist: 222 publications — 81st percentile

81% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 436 publications or more.

Robert Johnston D-index placement in Business and Management in 2026

The chart shows the D-index (discipline H-index) distribution of Business and Management scientists ranked by Research.com in 2026. The highlighted bar marks where Robert Johnston sits on this spectrum.

30 D-Index: 156 scientists 31 D-Index: 159 scientists 32 D-Index: 171 scientists 33 D-Index: 161 scientists 34 D-Index: 135 scientists 35 D-Index: 124 scientists 36 D-Index: 114 scientists 37 D-Index: 111 scientists 38 D-Index: 103 scientists 39 D-Index: 89 scientists 40 D-Index: 81 scientists 41 D-Index: 97 scientists 42 D-Index: 80 scientists 43 D-Index: 69 scientists 44 D-Index: 68 scientists 45 D-Index: 63 scientists 46 D-Index: 54 scientists 47 D-Index: 69 scientists 48 D-Index: 50 scientists 49 D-Index: 58 scientists 50 D-Index: 54 scientists 51 D-Index: 62 scientists 52 D-Index: 54 scientists 53 D-Index: 43 scientists 54 D-Index: 49 scientists 55 D-Index: 35 scientists 56 D-Index: 40 scientists 57 D-Index: 44 scientists 58 D-Index: 34 scientists 59 D-Index: 29 scientists 60 D-Index: 48 scientists 61 D-Index: 32 scientists 62 D-Index: 30 scientists 63 D-Index: 22 scientists 64 D-Index: 22 scientists 65 D-Index: 19 scientists 66 D-Index: 20 scientists 67 D-Index: 18 scientists 68 D-Index: 17 scientists 69 D-Index: 21 scientists 70 D-Index: 20 scientists 71 D-Index: 19 scientists 72 D-Index: 14 scientists 73 D-Index: 10 scientists 74 D-Index: 16 scientists 75 D-Index: 24 scientists 76 D-Index: 13 scientists 77 D-Index: 19 scientists 78 D-Index: 8 scientists 79 D-Index: 6 scientists 80 D-Index: 4 scientists 81 D-Index: 12 scientists 82 D-Index: 7 scientists 83 D-Index: 7 scientists 84 D-Index: 6 scientists 85 D-Index: 10 scientists 86 D-Index: 4 scientists 87 D-Index: 11 scientists 88 D-Index: 6 scientists 89+ D-Index: 96 scientists
30 D-Index 89+

This scientist: 58 D-Index — 80th percentile

80% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 89 D-Index or more.

Research.com Recognitions

  • 2023 - Research.com Business and Management in United Kingdom Leader Award

Overview

Robert Johnston was affiliated with the University of Warwick in the United Kingdom. Their research contributions primarily spanned the domain of social sciences, with a focus on sociology and political science, human-computer interaction, and management science and operations research.

Their recent publications covered a range of topics and appeared in various academic venues. These included:

  • Beyond 'mobility': A new understanding of moving with technology (2020), Information Systems Journal
  • Developing a methodology for designing routine information systems based on the situational theory of action (2024), Swinburne Research Bank (Swinburne University of Technology)
  • Development of a situated information systems analysis and design methodology: a health care setting (2024), Swinburne Research Bank (Swinburne University of Technology)
  • Barriers to just-in-time implementation in small manufacturing enterprises (2022), OPAL (Open@LaTrobe) (La Trobe University)
  • Music as a collaborating actor: new insights into the nature and role of music in psychedelic-assisted psychotherapy (2025), Frontiers in Psychiatry

Johnston's frequent coauthors included:

  • Simon K. Milton
  • Vivienne Waller
  • Ella Hafermalz
  • Dirk S. Hovorka
  • Kai Riemer

The regular publication venues where they contributed most often were:

  • Swinburne Research Bank (Swinburne University of Technology)
  • Information Systems Journal
  • Frontiers in Psychiatry
  • OPAL (Open@LaTrobe) (La Trobe University)

Their work addressed several main research topics:

  • Information Systems Theories and Implementation
  • Complex Systems and Decision Making
  • Persona Design and Applications
  • Innovative Human-Technology Interaction
  • Human Mobility and Location-Based Analysis
  • Psychedelics and Drug Studies
  • Cross-Cultural and Social Analysis

These topics reflect their interdisciplinary approach, encompassing both theoretical frameworks and applied methodologies across various social and technological contexts.

Best Publications

  • Administração da Produção

    Nigel Slack;Stuart Chambers;Robert Johnston

  • Operations Management

    Nigel Slack;Stuart Chambers;Robert Johnston

  • The determinants of service quality: satisfiers and dissatisfiers

    Robert Johnston

  • Performance Measurement in Service Businesses

    T. J. Brignall;L. Fitzgerald;R. Johnston;Rhian Silvestro

  • The service concept: the missing link in service design research?

    Susan Meyer Goldstein;Robert Johnston;Jo Ann Duffy;Jay Rao

  • Towards a Classification of Service Processes

    Rhian Silvestro;Lin Fitzgerald;Robert Johnston;Christopher Voss

  • Service Operations Management

    Robert Johnston;Graham Clark

  • The Customer Experience: A Road Map for Improvement

    Robert Johnston;Xiangyu Kong

  • The zone of tolerance

    Robert Johnston

  • Identifying the critical determinants of service quality in retail banking: importance and effect

    Robert Johnston

  • Cocreating Customer Value Through Hyperreality in the Prepurchase Service Experience

    Bo Edvardsson;Bo Enquist;Robert Johnston

  • Linking complaint management to profit

    Robert Johnston

  • An analysis of international business-to-business relationships based on the Commitment–Trust theory

    Margareta Friman;Tommy Gärling;Bruce Millett;Jan Mattsson

  • Service failure and recovery: impact, attributes and process

    Robert Johnston

  • Service productivity: Towards understanding the relationship between operational and customer productivity

    Robert Johnston;Peter Jones

  • Succeeding through service innovation : a service perspective for education, research, business and government

    Kevin Bishop;Greg Bolan;David Bowen;Chris Cromack

  • Service Operations Management : Improving Service Delivery

    Robert Johnston;Graham Clark

  • Service Recovery Strategies for Single and Double Deviation Scenarios

    Robert Johnston;Adrian Fern

  • Why service recovery fails: Tensions among customer, employee, and process perspectives

    Stefan Michel;David Earl Bowen;Robert Johnston

  • Service operations management: return to roots

    Robert Johnston

  • Internal service recovery: developing a new construct

    David E. Bowen;Robert Johnston

  • Theoretical perspectives in purchasing and supply chain management: an analysis of the literature

    Daniel Chicksand;Glyn Watson;Helen Lisbeth Walker;Zoe Jane Radnor

  • Three outcomes of service recovery: Customer recovery, process recovery and employee recovery

    Robert Johnston;Stefan Michel

  • E‐service: enhancing internal customer service through e‐procurement

    Simon Croom;Robert Johnston

Frequent Co-Authors

Bo Edvardsson
Bo Edvardsson Karlstad University
Stephen W. Brown
Stephen W. Brown Arizona State University
David E. Bowen
David E. Bowen Arizona State University
Christopher A. Voss
Christopher A. Voss University of Warwick
Zoe Radnor
Zoe Radnor Aston University
Jan Mattsson
Jan Mattsson Roskilde University
Rohit Verma
Rohit Verma University of South Carolina
Jochen Wirtz
Jochen Wirtz National University of Singapore
Loizos Heracleous
Loizos Heracleous University of Warwick
Tommy Gärling
Tommy Gärling University of Gothenburg

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