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Robert Johnston
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Business and Management
UK
2023

D-Index & Metrics

Discipline name D-Index World Ranking National Ranking Publications Citations
Business and Management 58 606 89 222 20577

Robert Johnston publications per year

The chart shows the history of publications by Robert Johnston between 1950 and 2025, highlighting the no. of papers published in each year and offering an overview of the publication velocity of this scholar. Robert Johnston published across 76 years, from 1950 to 2025, averaging 4.3 papers a year. Output peaked at 19 publications in 2000. 2 of the 324 publications appeared in the last two years.

No. of publications
5 10 15
Bar chart. Horizontal axis: year, 1950 to 2025. Vertical axis: number of publications, 0 to 19. Peak 19 publications in 2000. 1950: 2 publications 1951: 2 publications 1952: 0 publications 1953: 0 publications 1954: 0 publications 1955: 0 publications 1956: 1 publication 1957: 0 publications 1958: 0 publications 1959: 0 publications 1960: 0 publications 1961: 0 publications 1962: 0 publications 1963: 1 publication 1964: 2 publications 1965: 1 publication 1966: 1 publication 1967: 1 publication 1968: 0 publications 1969: 0 publications 1970: 0 publications 1971: 0 publications 1972: 0 publications 1973: 0 publications 1974: 1 publication 1975: 3 publications 1976: 4 publications 1977: 1 publication 1978: 0 publications 1979: 2 publications 1980: 3 publications 1981: 4 publications 1982: 1 publication 1983: 12 publications 1984: 1 publication 1985: 1 publication 1986: 0 publications 1987: 5 publications 1988: 3 publications 1989: 3 publications 1990: 1 publication 1991: 14 publications 1992: 1 publication 1993: 1 publication 1994: 3 publications 1995: 9 publications 1996: 4 publications 1997: 18 publications 1998: 13 publications 1999: 11 publications 2000: 19 publications 2001: 13 publications 2002: 14 publications 2003: 15 publications 2004: 12 publications 2005: 19 publications 2006: 9 publications 2007: 11 publications 2008: 12 publications 2009: 14 publications 2010: 6 publications 2011: 10 publications 2012: 7 publications 2013: 8 publications 2014: 4 publications 2015: 9 publications 2016: 3 publications 2017: 2 publications 2018: 1 publication 2019: 3 publications 2020: 1 publication 2021: 0 publications 2022: 0 publications 2023: 0 publications 2024: 0 publications 2025: 2 publications
1950 2025

324 publications in total across all disciplines

View publications per year as a table
Robert Johnston: publications per year, 1950 to 2025
Year Publications
1950 2
1951 2
1952 0
1953 0
1954 0
1955 0
1956 1
1957 0
1958 0
1959 0
1960 0
1961 0
1962 0
1963 1
1964 2
1965 1
1966 1
1967 1
1968 0
1969 0
1970 0
1971 0
1972 0
1973 0
1974 1
1975 3
1976 4
1977 1
1978 0
1979 2
1980 3
1981 4
1982 1
1983 12
1984 1
1985 1
1986 0
1987 5
1988 3
1989 3
1990 1
1991 14
1992 1
1993 1
1994 3
1995 9
1996 4
1997 18
1998 13
1999 11
2000 19
2001 13
2002 14
2003 15
2004 12
2005 19
2006 9
2007 11
2008 12
2009 14
2010 6
2011 10
2012 7
2013 8
2014 4
2015 9
2016 3
2017 2
2018 1
2019 3
2020 1
2021 0
2022 0
2023 0
2024 0
2025 2
Total 324
Download as CSV

Robert Johnston publication distribution in Business and Management in 2026

The chart shows the distribution of publications by all Research.com ranked scientists in the field of Business and Management in 2026. The highlighted bar marks where Robert Johnston sits on this spectrum.

No. of scientists
25 50 75 100
Bar chart with 82 bars. Horizontal axis: publications, 35–39 to 436+. Vertical axis: number of scientists, 0 to 122. Most scientists, 122, have 95–99 publications. The last bar groups every scientist with 436 publications or more. The highlighted bar, 220–224 publications, is where this scientist sits. 35–39 publications: 2 scientists 40–44 publications: 2 scientists 45–49 publications: 5 scientists 50–54 publications: 20 scientists 55–59 publications: 39 scientists 60–64 publications: 66 scientists 65–69 publications: 52 scientists 70–74 publications: 80 scientists 75–79 publications: 83 scientists 80–84 publications: 116 scientists 85–89 publications: 94 scientists 90–94 publications: 111 scientists 95–99 publications: 122 scientists 100–104 publications: 104 scientists 105–109 publications: 113 scientists 110–114 publications: 96 scientists 115–119 publications: 97 scientists 120–124 publications: 112 scientists 125–129 publications: 93 scientists 130–134 publications: 79 scientists 135–139 publications: 69 scientists 140–144 publications: 80 scientists 145–149 publications: 81 scientists 150–154 publications: 85 scientists 155–159 publications: 50 scientists 160–164 publications: 74 scientists 165–169 publications: 61 scientists 170–174 publications: 40 scientists 175–179 publications: 44 scientists 180–184 publications: 47 scientists 185–189 publications: 59 scientists 190–194 publications: 35 scientists 195–199 publications: 37 scientists 200–204 publications: 49 scientists 205–209 publications: 48 scientists 210–214 publications: 34 scientists 215–219 publications: 31 scientists 220–224 publications: 37 scientists 225–229 publications: 34 scientists 230–234 publications: 25 scientists 235–239 publications: 28 scientists 240–244 publications: 34 scientists 245–249 publications: 28 scientists 250–254 publications: 23 scientists 255–259 publications: 22 scientists 260–264 publications: 11 scientists 265–269 publications: 16 scientists 270–274 publications: 23 scientists 275–279 publications: 12 scientists 280–284 publications: 16 scientists 285–289 publications: 10 scientists 290–294 publications: 12 scientists 295–299 publications: 12 scientists 300–304 publications: 8 scientists 305–309 publications: 13 scientists 310–314 publications: 13 scientists 315–319 publications: 6 scientists 320–324 publications: 10 scientists 325–329 publications: 9 scientists 330–334 publications: 7 scientists 335–339 publications: 10 scientists 340–344 publications: 10 scientists 345–349 publications: 7 scientists 350–354 publications: 4 scientists 355–359 publications: 10 scientists 360–364 publications: 3 scientists 365–369 publications: 7 scientists 370–374 publications: 2 scientists 375–379 publications: 8 scientists 380–384 publications: 4 scientists 385–389 publications: 5 scientists 390–394 publications: 5 scientists 395–399 publications: 2 scientists 400–404 publications: 2 scientists 405–409 publications: 4 scientists 410–414 publications: 3 scientists 415–419 publications: 2 scientists 420–424 publications: 5 scientists 425–429 publications: 3 scientists 430–434 publications: 1 scientist 435 publications: 1 scientist 436+ publications: 100 scientists
35–39 publications 436+

This scientist: 222 publications — 81st percentile

81% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 436 publications or more.

View publications distribution as a table
Number of Business and Management scientists by publication count, Research.com 2026 ranking edition. Based on 3,017 ranked scientists.
Publications Scientists This scientist
35–39 2
40–44 2
45–49 5
50–54 20
55–59 39
60–64 66
65–69 52
70–74 80
75–79 83
80–84 116
85–89 94
90–94 111
95–99 122
100–104 104
105–109 113
110–114 96
115–119 97
120–124 112
125–129 93
130–134 79
135–139 69
140–144 80
145–149 81
150–154 85
155–159 50
160–164 74
165–169 61
170–174 40
175–179 44
180–184 47
185–189 59
190–194 35
195–199 37
200–204 49
205–209 48
210–214 34
215–219 31
220–224 37 222
225–229 34
230–234 25
235–239 28
240–244 34
245–249 28
250–254 23
255–259 22
260–264 11
265–269 16
270–274 23
275–279 12
280–284 16
285–289 10
290–294 12
295–299 12
300–304 8
305–309 13
310–314 13
315–319 6
320–324 10
325–329 9
330–334 7
335–339 10
340–344 10
345–349 7
350–354 4
355–359 10
360–364 3
365–369 7
370–374 2
375–379 8
380–384 4
385–389 5
390–394 5
395–399 2
400–404 2
405–409 4
410–414 3
415–419 2
420–424 5
425–429 3
430–434 1
435 1
436+ 100
Download as CSV

Robert Johnston D-index placement in Business and Management in 2026

The chart shows the D-index (discipline H-index) distribution of Business and Management scientists ranked by Research.com in 2026. The highlighted bar marks where Robert Johnston sits on this spectrum.

No. of scientists
50 100 150
Bar chart with 60 bars. Horizontal axis: D-Index, 30 to 89+. Vertical axis: number of scientists, 0 to 171. Most scientists, 171, have 32 D-Index. The last bar groups every scientist with 89 D-Index or more. The highlighted bar, 58 D-Index, is where this scientist sits. 30 D-Index: 156 scientists 31 D-Index: 159 scientists 32 D-Index: 171 scientists 33 D-Index: 161 scientists 34 D-Index: 135 scientists 35 D-Index: 124 scientists 36 D-Index: 114 scientists 37 D-Index: 111 scientists 38 D-Index: 103 scientists 39 D-Index: 89 scientists 40 D-Index: 81 scientists 41 D-Index: 97 scientists 42 D-Index: 80 scientists 43 D-Index: 69 scientists 44 D-Index: 68 scientists 45 D-Index: 63 scientists 46 D-Index: 54 scientists 47 D-Index: 69 scientists 48 D-Index: 50 scientists 49 D-Index: 58 scientists 50 D-Index: 54 scientists 51 D-Index: 62 scientists 52 D-Index: 54 scientists 53 D-Index: 43 scientists 54 D-Index: 49 scientists 55 D-Index: 35 scientists 56 D-Index: 40 scientists 57 D-Index: 44 scientists 58 D-Index: 34 scientists 59 D-Index: 29 scientists 60 D-Index: 48 scientists 61 D-Index: 32 scientists 62 D-Index: 30 scientists 63 D-Index: 22 scientists 64 D-Index: 22 scientists 65 D-Index: 19 scientists 66 D-Index: 20 scientists 67 D-Index: 18 scientists 68 D-Index: 17 scientists 69 D-Index: 21 scientists 70 D-Index: 20 scientists 71 D-Index: 19 scientists 72 D-Index: 14 scientists 73 D-Index: 10 scientists 74 D-Index: 16 scientists 75 D-Index: 24 scientists 76 D-Index: 13 scientists 77 D-Index: 19 scientists 78 D-Index: 8 scientists 79 D-Index: 6 scientists 80 D-Index: 4 scientists 81 D-Index: 12 scientists 82 D-Index: 7 scientists 83 D-Index: 7 scientists 84 D-Index: 6 scientists 85 D-Index: 10 scientists 86 D-Index: 4 scientists 87 D-Index: 11 scientists 88 D-Index: 6 scientists 89+ D-Index: 96 scientists
30 D-Index 89+

This scientist: 58 D-Index — 80th percentile

80% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 89 D-Index or more.

View D-Index distribution as a table
Number of Business and Management scientists by D-index, Research.com 2026 ranking edition. Based on 3,017 ranked scientists.
D-Index Scientists This scientist
30 156
31 159
32 171
33 161
34 135
35 124
36 114
37 111
38 103
39 89
40 81
41 97
42 80
43 69
44 68
45 63
46 54
47 69
48 50
49 58
50 54
51 62
52 54
53 43
54 49
55 35
56 40
57 44
58 34 58
59 29
60 48
61 32
62 30
63 22
64 22
65 19
66 20
67 18
68 17
69 21
70 20
71 19
72 14
73 10
74 16
75 24
76 13
77 19
78 8
79 6
80 4
81 12
82 7
83 7
84 6
85 10
86 4
87 11
88 6
89+ 96
Download as CSV

Research.com Recognitions

  • 2023 - Research.com Business and Management in United Kingdom Leader Award

Overview

Robert Johnston was affiliated with the University of Warwick in the United Kingdom. Their research contributions primarily spanned the domain of social sciences, with a focus on sociology and political science, human-computer interaction, and management science and operations research.

Their recent publications covered a range of topics and appeared in various academic venues. These included:

  • Beyond 'mobility': A new understanding of moving with technology (2020), Information Systems Journal
  • Developing a methodology for designing routine information systems based on the situational theory of action (2024), Swinburne Research Bank (Swinburne University of Technology)
  • Development of a situated information systems analysis and design methodology: a health care setting (2024), Swinburne Research Bank (Swinburne University of Technology)
  • Barriers to just-in-time implementation in small manufacturing enterprises (2022), OPAL (Open@LaTrobe) (La Trobe University)
  • Music as a collaborating actor: new insights into the nature and role of music in psychedelic-assisted psychotherapy (2025), Frontiers in Psychiatry

Johnston's frequent coauthors included:

  • Simon K. Milton
  • Vivienne Waller
  • Ella Hafermalz
  • Dirk S. Hovorka
  • Kai Riemer

The regular publication venues where they contributed most often were:

  • Swinburne Research Bank (Swinburne University of Technology)
  • Information Systems Journal
  • Frontiers in Psychiatry
  • OPAL (Open@LaTrobe) (La Trobe University)

Their work addressed several main research topics:

  • Information Systems Theories and Implementation
  • Complex Systems and Decision Making
  • Persona Design and Applications
  • Innovative Human-Technology Interaction
  • Human Mobility and Location-Based Analysis
  • Psychedelics and Drug Studies
  • Cross-Cultural and Social Analysis

These topics reflect their interdisciplinary approach, encompassing both theoretical frameworks and applied methodologies across various social and technological contexts.

Best Publications

  • Administração da Produção

    Nigel Slack;Stuart Chambers;Robert Johnston

  • Operations Management

    Nigel Slack;Stuart Chambers;Robert Johnston

  • The determinants of service quality: satisfiers and dissatisfiers

    Robert Johnston

  • Performance Measurement in Service Businesses

    T. J. Brignall;L. Fitzgerald;R. Johnston;Rhian Silvestro

  • The service concept: the missing link in service design research?

    Susan Meyer Goldstein;Robert Johnston;Jo Ann Duffy;Jay Rao

  • Towards a Classification of Service Processes

    Rhian Silvestro;Lin Fitzgerald;Robert Johnston;Christopher Voss

  • Service Operations Management

    Robert Johnston;Graham Clark

  • The Customer Experience: A Road Map for Improvement

    Robert Johnston;Xiangyu Kong

  • The zone of tolerance

    Robert Johnston

  • Identifying the critical determinants of service quality in retail banking: importance and effect

    Robert Johnston

  • Cocreating Customer Value Through Hyperreality in the Prepurchase Service Experience

    Bo Edvardsson;Bo Enquist;Robert Johnston

  • Linking complaint management to profit

    Robert Johnston

  • An analysis of international business-to-business relationships based on the Commitment–Trust theory

    Margareta Friman;Tommy Gärling;Bruce Millett;Jan Mattsson

  • Service failure and recovery: impact, attributes and process

    Robert Johnston

  • Service productivity: Towards understanding the relationship between operational and customer productivity

    Robert Johnston;Peter Jones

  • Succeeding through service innovation : a service perspective for education, research, business and government

    Kevin Bishop;Greg Bolan;David Bowen;Chris Cromack

  • Service Operations Management : Improving Service Delivery

    Robert Johnston;Graham Clark

  • Service Recovery Strategies for Single and Double Deviation Scenarios

    Robert Johnston;Adrian Fern

  • Why service recovery fails: Tensions among customer, employee, and process perspectives

    Stefan Michel;David Earl Bowen;Robert Johnston

  • Service operations management: return to roots

    Robert Johnston

  • Internal service recovery: developing a new construct

    David E. Bowen;Robert Johnston

  • Theoretical perspectives in purchasing and supply chain management: an analysis of the literature

    Daniel Chicksand;Glyn Watson;Helen Lisbeth Walker;Zoe Jane Radnor

  • Three outcomes of service recovery: Customer recovery, process recovery and employee recovery

    Robert Johnston;Stefan Michel

  • E‐service: enhancing internal customer service through e‐procurement

    Simon Croom;Robert Johnston

Frequent Co-Authors

Bo Edvardsson
Bo Edvardsson Karlstad University
Stephen W. Brown
Stephen W. Brown Arizona State University
David E. Bowen
David E. Bowen Arizona State University
Christopher A. Voss
Christopher A. Voss University of Warwick
Zoe Radnor
Zoe Radnor Aston University
Jan Mattsson
Jan Mattsson Roskilde University
Rohit Verma
Rohit Verma University of South Carolina
Jochen Wirtz
Jochen Wirtz National University of Singapore
Loizos Heracleous
Loizos Heracleous University of Warwick
Tommy Gärling
Tommy Gärling University of Gothenburg

External Links

Personal website of Robert Johnston Google Scholar page

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Best Scientists Citing Robert Johnston

Bo Edvardsson

Bo Edvardsson

Karlstad University

Publications: 53

Andy Neely

Andy Neely

University of Cambridge

Publications: 18

Angappa Gunasekaran

Angappa Gunasekaran

Penn State Harrisburg

Publications: 17

James C. Spohrer

James C. Spohrer

IBM (United States)

Publications: 17

Rohit Verma

Rohit Verma

University of South Carolina

Publications: 16

Roger Maull

Roger Maull

University of Exeter

Publications: 15

Umit Bititci

Umit Bititci

Heriot-Watt University

Publications: 15

Ken Platts

Ken Platts

University of Cambridge

Publications: 14

Beverley Sparks

Beverley Sparks

Griffith University

Publications: 13

Yongtae Park

Yongtae Park

Seoul National University

Publications: 13

Lars Witell

Lars Witell

Karlstad University

Publications: 12

Jan Mattsson

Jan Mattsson

Roskilde University

Publications: 12

Zoe Radnor

Zoe Radnor

Aston University

Publications: 12

John A. Parnell

John A. Parnell

University of North Alabama

Publications: 12

Paul P. Maglio

Paul P. Maglio

University of California, Merced

Publications: 12

Christopher A. Voss

Christopher A. Voss

University of Warwick

Publications: 12

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