World's Best Scientists 2026 revealed!

D-Index & Metrics

Business and Management

D-Index
51
Citations
9008
World Ranking
949
National Ranking
406

Research.com Recognitions

  • Fellow of the Decision Sciences Institute
  • Fellow of the Decision Sciences Institute
  • Fellow of the Decision Sciences Institute

Overview

Rohit Verma is affiliated with the University of South Carolina in the United States. Their research spans multiple domains within Business, Management and Accounting as well as Agricultural and Biological Sciences.

Their work notably covers subfields including Plant Science, Marketing, Organizational Behavior and Human Resource Management, Strategy and Management, and Management Information Systems.

Key research topics addressed by Rohit Verma include:

  • Service and Product Innovation
  • Customer Service Quality and Loyalty
  • Geriatric Care and Nursing Homes
  • Plant Physiology and Cultivation Studies
  • Sharing Economy and Platforms
  • Supply Chain Resilience and Risk Management
  • Supply Chain and Inventory Management

Recent publications by Rohit Verma feature an emphasis on service management, healthcare, and operations within service industries. Notable papers include:

  • Employee wellness on the frontline: an interactional psychology perspective (2020), Journal of Service Management
  • Fostering innovation through stakeholders' engagement at the healthcare industry: Tapping the right key (2020), Health Policy
  • The effect of service improvisation competence on hotel performance (2020), International Journal of Operations & Production Management
  • Service Chains' Operational Strategies: Standardization or Customization? Evidence from the Nursing Home Industry (2022), Manufacturing & Service Operations Management
  • Service Chains' Operational Strategies: Standardization or Customization? Evidence from the Nursing Home Industry (2020), SSRN Electronic Journal

Research collaboration is a significant aspect of their academic activity. Frequent co-authors include BS Dilta, Lu Kong, Kejia Hu, Sunmee Choi, and Marshall Fisher. This collaborative work has appeared in journals such as Service Science, Health Policy, Journal of Service Management, International Journal of Operations & Production Management, and Manufacturing & Service Operations Management.

Rohit Verma has been recognized as a Fellow of the Decision Sciences Institute, a distinction noted without a specified year of award.

Best Publications

  • AN ANALYSIS OF THE SUPPLIER SELECTION PROCESS

    Rohit Verma;Madeleine E. Pullman

  • Service Innovation and Customer Choices in the Hospitality Industry

    Liana Victorino;Rohit Verma;Gerhard Plaschka;Chekitan S Dev

  • Using conjoint analysis to help design product platforms

    William L. Moore;Jordan J. Louviere;Rohit Verma

  • The Impact of Service System Design and Flow Experience on Customer Satisfaction in Online Financial Services

    David Xin Ding;Paul Jen Hwa Hu;Rohit Verma;Don G. Wardell

  • Multiple Raters in Survey-Based Operations Management Research: A Review and Tutorial

    Kenneth K. Boyer;Rohit Verma

  • Research opportunities in service process design

    Arthur V Hill;David A Collier;Craig M Froehle;John C Goodale

  • Understanding Customer Choices: A Key to Successful Management of Hospitality Services

    Rohit Verma;Gerhard Plaschka;Jordan J Louviere

  • Self‐service technology and online financial service choice

    Xin Ding;Rohit Verma;Zafar Iqbal

  • Customer Preferences for Online, Social Media, and Mobile Innovations in the Hospitality Industry

    Rohit Verma;Debra Stock;Laura McCarthy

  • History of offshoring knowledge services

    Richard Metters;Rohit Verma

  • Does Environmental Certification Help the Economic Performance of Hotels? Evidence from the Spanish Hotel Industry

    María-del-Val Segarra-Oña;Ángel Peiró-Signes;Rohit Verma;Luis Miret-Pastor

  • Empirical Research Published in Production and Operations Management (1992–2005): Trends and Future Research Directions

    Sushil Gupta;Rohit Verma;Liana Victorino

  • How Travelers Use Online and Social Media Channels to Make Hotel-choice Decisions

    Laura McCarthy;Debra Stock;Rohit Verma Ph.D.

  • An empirical analysis of management challenges in service factories, service shops, mass services and professional services

    Rohit Verma

  • Understanding Customer Choices in E-Financial Services

    Rohit Verma;Zafar Iqbal;Gerhard Plaschka

  • The Emergence of Hybrid Online Distribution Channels in Travel, Tourism and Hospitality

    Kanika Thakran;Rohit Verma

  • Environmental Sustainability in the Hospitality Industry: Best Practices, Guest Participation, and Customer Satisfaction

    Alexandra Bruns-Smith;Vanessa Choy;Howard Chong;Rohit Verma

  • The impact of environmental certification on hotel guest ratings.

    Angel Peiró-Signes;Angel Peiró-Signes;María-del-Val Segarra-Oña;María-del-Val Segarra-Oña;Rohit Verma;José Mondéjar-Jiménez

  • Exploring the Linkages between Quality System, Service Quality, and Performance Excellence: Service Providers' Perspectives

    Low S. Coo;Rohit Verma

  • Effective Design of Products/Services: An Approach Based on Integration of Marketing and Operations Management Decisions

    Rohit Verma;Gary M. Thompson;William L. Moore;Jordan J. Louviere

Frequent Co-Authors

Cathy A. Enz
Cathy A. Enz Cornell University
Jordan J. Louviere
Jordan J. Louviere University of South Australia
Madeleine E. Pullman
Madeleine E. Pullman Portland State University
Sheryl E. Kimes
Sheryl E. Kimes Cornell University
Aleda V. Roth
Aleda V. Roth Clemson University
Kenneth K. Boyer
Kenneth K. Boyer The Ohio State University
Jill Kickul
Jill Kickul University of Southern California
Anoop Madhok
Anoop Madhok York University
Robert Johnston
Robert Johnston University of Warwick
Sali Li
Sali Li University of South Carolina

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