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Beverley Sparks

Beverley Sparks

D-Index & Metrics

Business and Management

D-Index
53
Citations
16917
World Ranking
807
National Ranking
46

Overview

Beverley Sparks is affiliated with Griffith University in Australia. Their research spans several interconnected fields within the social sciences, decision sciences, and business, management, and accounting. These fields are further detailed through subfields including sociology and political science, information systems and management, and organizational behavior and human resource management.

The research topics covered by Beverley Sparks primarily focus on areas related to digital marketing and social media, technology adoption and user behaviour, as well as customer service quality and loyalty. These thematic interests reflect an emphasis on the intersection of technology and consumer interaction within organizational and social contexts.

The scientist has contributed to academic literature with publications in notable venues such as Tourism Analysis. One of the recent papers authored by Beverley Sparks is titled "The Role of Value and Trust in Shaping Recommendation Intentions: Evidence from Travel App Users", published in 2021 in Tourism Analysis. This publication explores elements of value and trust influencing user recommendations in the context of travel applications.

Collaboration is a part of Beverley Sparks's scholarly activities, with frequent co-authors including Kijung Choi and Ying Wang. These partnerships have contributed to research outputs in the domains mentioned above.

  • Digital Marketing and Social Media
  • Technology Adoption and User Behaviour
  • Customer Service Quality and Loyalty

  • The Role of Value and Trust in Shaping Recommendation Intentions: Evidence from Travel App Users (2021), Tourism Analysis

  • Kijung Choi
  • Ying Wang

  • Tourism Analysis

The profile of Beverley Sparks indicates a research focus grounded in understanding how digital platforms, trust, and service quality interact to influence consumer behaviour and organizational outcomes in contemporary social and business environments.

Best Publications

  • The impact of online reviews on hotel booking intentions and perception of trust.

    Beverley A. Sparks;Victoria Browning

  • Application of Fairness Theory to Service Failures and Service Recovery

    Janet R. Mccoll-Kennedy;Beverley A. Sparks

  • Customer Engagement With Tourism Brands Scale Development and Validation

    Kevin Kam Fung So;Ceridwyn King;Beverley Sparks

  • Planning a wine tourism vacation? Factors that help to predict tourist behavioural intentions

    Beverley Sparks

  • The Role of Customer Engagement in Building Consumer Loyalty to Tourism Brands

    Kevin Kam Fung So;Ceridwyn King;Beverley A. Sparks;Ying Wang

  • Chinese Outbound tourists: Understanding their attitudes, constraints and use of information sources

    Beverley Sparks;Grace Wen Pan

  • Online travel reviews as persuasive communication: The effects of content type, source, and certification logos on consumer behavior

    Beverley Sparks;Helen Elizabeth Perkins;Ralf Buckley

  • Evaluative and relational influences on service loyalty

    Kenneth John Butcher;Beverley Sparks;Frances Veronica O'Callaghan

  • Justice strategy options for increased customer satisfaction in a services recovery setting

    Beverley A Sparks;Janet R McColl-Kennedy

  • Responding to negative online reviews: The effects of hotel responses on customer inferences of trust and concern

    Beverley A. Sparks;Kevin Kam Fung So;Graham L. Bradley

  • The influence of customer brand identification on hotel brand evaluation and loyalty development

    Kevin Kam Fung So;Ceridwyn King;Beverley A. Sparks;Ying Wang

  • Service Quality Management in Hospitality, Tourism, and Leisure

    Jay Kandampully;Connie Mok;Beverley Sparks

  • Complaining in Cyberspace: The Motives and Forms of Hotel Guests' Complaints Online

    Beverley A. Sparks;Victoria Browning

  • The Influence of Online Reviews on Consumers' Attributions of Service Quality and Control for Service Standards in Hotels

    Victoria Browning;Kevin Kam Fung So;Beverley Sparks

  • The Service Encounter

    Beverley Sparks;Karin Weber

  • Restaurants and the tourist market.

    Beverley Sparks;John Bowen;Stefanie Klag

  • Stakeholder reactions to company crisis communication and causes

    Lynette M. McDonald;Beverley Sparks;A. Ian Glendon

  • A “Triple A” Typology of Responding to Negative Consumer-Generated Online Reviews:

    Beverley Sparks;Graham Leslie Bradley

  • Technology Readiness and Customer Satisfaction with Travel Technologies: A Cross-Country Investigation

    Ying Wang;Kevin Kam Fung So;Beverley A. Sparks

  • The Role of Gender in Reactions to Service Failure and Recovery

    Janet R. McColl-Kennedy;Catherine S. Daus;Beverley A. Sparks

  • The influence of angry customer outbursts on service providers’ facial displays and affective states

    Karen Sue Dallimore;Beverley Sparks;Kenneth John Butcher

Frequent Co-Authors

Graham Leslie Bradley
Graham Leslie Bradley Griffith University
Janet R. McColl-Kennedy
Janet R. McColl-Kennedy University of Queensland
Kevin Kam Fung So
Kevin Kam Fung So Purdue University West Lafayette
Cathy H.C. Hsu
Cathy H.C. Hsu Hong Kong Polytechnic University
Ceridwyn King
Ceridwyn King Purdue University West Lafayette
Dieter Zapf
Dieter Zapf Goethe University Frankfurt
Nerina L. Jimmieson
Nerina L. Jimmieson Queensland University of Technology
Victor J. Callan
Victor J. Callan University of Queensland
Drew Nesdale
Drew Nesdale Griffith University
Ralf Buckley
Ralf Buckley Griffith University

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