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Business and Management

D-Index
45
Citations
10152
World Ranking
1276
National Ranking
542

Overview

Kevin Kam Fung So is affiliated with Purdue University West Lafayette in the United States. Their research focuses primarily on Business, Management and Accounting as well as Social Sciences, with significant contributions in Sociology and Political Science, Marketing, Organizational Behavior and Human Resource Management, Artificial Intelligence, and Strategy and Management.

Their work spans a range of topics including Digital Marketing and Social Media, Customer Service Quality and Loyalty, Sharing Economy and Platforms, Consumer Behavior in Brand Consumption and Identification, Consumer Retail Behavior Studies, Diverse Aspects of Tourism Research, and AI in Service Interactions.

Frequent co-authors in their research include Hyunsu Kim, Jing Li, Ceridwyn King, Jinyoung Im, and Xiang Li.

Kevin Kam Fung So has published extensively in several scholarly journals. Notable publication venues include:

  • International Journal of Hospitality Management
  • International Journal of Contemporary Hospitality Management
  • Journal of Hospitality & Tourism Research
  • Tourism Management
  • Journal of Travel Research

Recent papers authored or co-authored by Kevin Kam Fung So include:

  • What Makes Airbnb Experiences Enjoyable? The Effects of Environmental Stimuli on Perceived Enjoyment and Repurchase Intention (2020) in Journal of Travel Research
  • Two decades of customer experience research in hospitality and tourism: A bibliometric analysis and thematic content analysis (2021) in International Journal of Hospitality Management
  • Travel for Affection: A Stimulus-Organism-Response Model of Honeymoon Tourism Experiences (2021) in Journal of Hospitality & Tourism Research
  • Service robots: Applying social exchange theory to better understand human-robot interactions (2022) in Tourism Management
  • Artificial intelligence-generated virtual influencer: Examining the effects of emotional display on user engagement (2023) in Journal of Retailing and Consumer Services

Best Publications

  • Customer Engagement With Tourism Brands Scale Development and Validation

    Kevin Kam Fung So;Ceridwyn King;Beverley Sparks

  • The Role of Customer Engagement in Building Consumer Loyalty to Tourism Brands

    Kevin Kam Fung So;Ceridwyn King;Beverley A. Sparks;Ying Wang

  • Responding to negative online reviews: The effects of hotel responses on customer inferences of trust and concern

    Beverley A. Sparks;Kevin Kam Fung So;Graham L. Bradley

  • Consumer adoption of the Uber mobile application: Insights from diffusion of innovation theory and technology acceptance model

    Somang Min;Kevin Kam Fung So;Miyoung Jeong

  • Motivations and constraints of Airbnb consumers: Findings from a mixed-methods approach

    Kevin Kam Fung So;Haemoon Oh;Somang Min

  • The influence of customer brand identification on hotel brand evaluation and loyalty development

    Kevin Kam Fung So;Ceridwyn King;Beverley A. Sparks;Ying Wang

  • Platforms in the peer-to-peer sharing economy

    Jochen Wirtz;Kevin Kam Fung So;Makarand Amrish Mody;Stephanie Q Liu

  • Platforms in the peer-to-peer sharing economy

    Jochen Wirtz;Kevin Kam Fung So;Makarand Amrish Mody;Stephanie Q. Liu

  • Residents’ Support for Tourism Testing Alternative Structural Models

    Robin Nunkoo;Robin Nunkoo;Robin Nunkoo;Kevin Kam Fung So

  • The Influence of Online Reviews on Consumers' Attributions of Service Quality and Control for Service Standards in Hotels

    Victoria Browning;Kevin Kam Fung So;Beverley Sparks

  • Inside the sharing economy: Understanding consumer motivations behind the adoption of mobile applications

    Ge Zhu;Kevin Kam Fung So;Simon Hudson

  • Two decades of customer experience research in hospitality and tourism: A bibliometric analysis and thematic content analysis

    Hyunsu Kim;Kevin Kam Fung So

  • Technology Readiness and Customer Satisfaction with Travel Technologies: A Cross-Country Investigation

    Ying Wang;Kevin Kam Fung So;Beverley A. Sparks

  • Enhancing customer relationships with retail service brands: The role of customer engagement

    Kevin Kam Fung So;Ceridwyn King;Beverley Ann Sparks;Ying Wang

  • "When experience matters": building and measuring hotel brand equity: the customers' perspective.

    Kevin Kam Fung So;Ceridwyn King

  • The missing link in building customer brand identification: The role of brand attractiveness

    Kevin Kam Fung So;Ceridwyn King;Simon Hudson;Fang Meng

  • Joint effects of management responses and online reviews on hotel financial performance: A data-analytics approach

    Karen L. Xie;Kevin Kam Fung So;Wei Wang

  • What Makes Airbnb Experiences Enjoyable? The Effects of Environmental Stimuli on Perceived Enjoyment and Repurchase Intention:

    Kevin Kam Fung So;Hyunsu Kim;Haemoon Oh

  • Travel for Affection: A Stimulus-Organism-Response Model of Honeymoon Tourism Experiences:

    Ganghua Chen;Ganghua Chen;Kevin Kam Fung So;Xianyang Hu;Mutita Poomchaisuwan

  • Brand Management in the Era of Social Media: Social Visibility of Consumption and Customer Brand Identification:

    Kevin Kam Fung So;Laurie Wu;Lina Xiong;Ceridwyn King

  • The influence of service brand orientation on hotel employees’ attitude and behaviors in China

    Ceridwyn King;Kevin Kam Fung So;Debra Grace

  • A Decade of Customer Engagement Research in Hospitality and Tourism: A Systematic Review and Research Agenda:

    Kevin Kam Fung So;Xiang (Robert) Li;Hyunsu Kim

Frequent Co-Authors

Ceridwyn King
Ceridwyn King Purdue University West Lafayette
Beverley Sparks
Beverley Sparks Griffith University
Simon Hudson
Simon Hudson University of South Carolina
Robin B. DiPietro
Robin B. DiPietro University of South Carolina
Robin Nunkoo
Robin Nunkoo University of Johannesburg
Jochen Wirtz
Jochen Wirtz National University of Singapore
Debra Ann Grace
Debra Ann Grace Griffith University
Graham Leslie Bradley
Graham Leslie Bradley Griffith University
Edward C. Malthouse
Edward C. Malthouse Northwestern University
Susanne Becken
Susanne Becken Griffith University

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