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D-Index & Metrics

Business and Management

D-Index
49
Citations
8645
World Ranking
1060
National Ranking
459

Overview

Ki-Joon Back is affiliated with the University of Houston in the United States and specializes in research within the broader domains of Business, Management and Accounting as well as Social Sciences. Their scholarly work focuses on various subfields including Sociology and Political Science, Marketing, Organizational Behavior and Human Resource Management, Information Systems and Management, and Artificial Intelligence.

Their research explores a range of topics with particular emphasis on Digital Marketing and Social Media, Customer Service Quality and Loyalty, Diverse Aspects of Tourism Research, Consumer Behavior in Brand Consumption and Identification, Sharing Economy and Platforms, Environmental Sustainability in Business, and Technology Adoption and User Behaviour.

Ki-Joon Back has contributed multiple publications to key academic venues, prominently including:

  • International Journal of Hospitality Management
  • International Journal of Contemporary Hospitality Management
  • Journal of Travel & Tourism Marketing
  • Journal of Hospitality and Tourism Management
  • Journal of Hospitality & Tourism Research

Several notable recent papers authored or co-authored by Ki-Joon Back are:

  • Artificial intelligence for hospitality big data analytics: developing a prediction model of restaurant review helpfulness for customer decision-making (2021), International Journal of Contemporary Hospitality Management
  • A critical review of technology-driven service innovation in hospitality and tourism: current discussions and future research agendas (2023), International Journal of Contemporary Hospitality Management
  • Exploring the Roles of DMO's Social Media Efforts and Information Richness on Customer Engagement: Empirical Analysis on Facebook Event Pages (2020), Journal of Travel Research
  • Exploring the underlying factors of customer value in restaurants: A machine learning approach (2020), International Journal of Hospitality Management
  • Exploring the roles of hotel wellness attributes in customer satisfaction and dissatisfaction: application of Kano model through mixed methods (2020), International Journal of Contemporary Hospitality Management

Their frequent collaborators include Minwoo Lee, Hyekyung Park, Choong-Ki Lee, Minjung Shin, and Jungkun Park, indicating active engagement in collaborative research efforts.

Best Publications

  • A Brand Loyalty Model Involving Cognitive, Affective, and Conative Brand Loyalty and Customer Satisfaction

    Ki-Joon Back;Sara C. Parks

  • Influencing factors on restaurant customers' revisit intention: the roles of emotions and switching barriers.

    Heesup Han;Ki-Joon Back;Betsy Barrett

  • The Effects of Image Congruence on Customers’ Brand Loyalty in the Upper Middle-Class Hotel Industry:

    Ki-Joon Back

  • Attendee-based brand equity

    Jin Soo Lee;Ki Joon Back

  • Family Restaurant Brand Personality and Its Impact On Customer's eMotion, Satisfaction, and Brand Loyalty

    Yong-Ki Lee;Ki-Joon Back;Jin-Young Kim

  • Relationships among image congruence, consumption emotions, and customer loyalty in the lodging industry.

    Heesup Han;Ki-Joon Back

  • Modeling Roles of Service Recovery Strategy: A Relationship-Focused View:

    Chihyung Ok;Ki-Joon Back;Carol W. Shanklin

  • Quality of work life and job satisfaction among frontline hotel employees: A self-determination and need satisfaction theory approach

    Jin Soo Lee;Ki Joon Back;Eric Siu Wa Chan

  • Examining structural relationships among perceived impact, benefit, and support for casino development based on 4 year longitudinal data

    Choong-Ki Lee;Ki-Joon Back

  • Exploring Airbnb service quality attributes and their asymmetric effects on customer satisfaction

    Yongwook Ju;Ki-Joon Back;Youngjoon Choi;Jin-Soo Lee

  • Antecedents and consequences of customer brand engagement in integrated resorts

    Jiseon Ahn;Ki-Joon Back

  • The Impact of Employee Training on Job Satisfaction and Intention to Stay in the Hotel Industry

    Chun-Fang Chiang;Ki-Joon Back;Deborah D. Canter PhD, Rd, Ld

  • Internal Relationship Marketing: Korean Casino Employees’ Job Satisfaction and Organizational Commitment

    Ki-Joon Back;Choong-Ki Lee;JeAnna Abbott

  • Pre- and post-casino impact of residents' perception.

    Choong-Ki Lee;Ki-Joon Back

  • Reexamination of attendee-based brand equity.

    Jin-Soo Lee;Ki-Joon Back

  • Examining Antecedents and Consequences of Brand Personality in the Upper-Upscale Business Hotel Segment

    Jin-Soo Lee;Ki-Joon Back

  • Investigating the effects of consumption emotions on customer satisfaction and repeat visit intentions in the lodging industry.

    Heesup Han;Ki-Joon Back

  • Influence of brand relationship on customer attitude toward integrated resort brands: a cognitive, affective, and conative perspective

    Jiseon Ahn;Ki Joon Back

  • A consumption emotion measurement development: a full-service restaurant setting.

    Heesup Han;Ki-Joon Back;Betsy Barrett

  • A review of economic value drivers in convention and meeting management research

    Myong Jae Lee;Ki‐Joon Back

Frequent Co-Authors

Choong-Ki Lee
Choong-Ki Lee Kyung Hee University
Heesup Han
Heesup Han Sejong University
JungKun Park
JungKun Park Hanyang University
Robert J. Williams
Robert J. Williams University of Lethbridge
David C. Hodgins
David C. Hodgins University of Calgary
Yong-Ki Lee
Yong-Ki Lee Sejong University
Randy D. Stinchfield
Randy D. Stinchfield University of Minnesota

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