Priyanko Guchait

Best Publications

• EMPLOYEES INTENT TO LEAVE: A COMPARISON OF DETERMINANTS OF INTENT TO LEAVE VERSUS INTENT TO STAY

  Seonghee Cho;Misty M. Johanson;Priyanko Guchait

  681
  Citations

• The impact of human resource management practices on intention to leave of employees in the service industry in India: the mediating role of organizational commitment

  Priyanko Guchait;Seonghee Cho

  334
  Citations

• The influence of leader empowering behaviors and employee psychological empowerment on customer satisfaction

  Karthik Namasivayam;Priyanko Guchait;Puiwa Lei

  200
  Citations

• Perceived supervisor and co-worker support for error management: Impact on perceived psychological safety and service recovery performance

  Priyanko Guchait;Ayşın Paşamehmetoğlu;Mary Dawson

  195
  Citations

• Strategic human resources management research in hospitality and tourism.

  Juan M. Madera;Mary Dawson;Priyanko Guchait;Amanda Mapel Belarmino

  182
  Citations

• Transformational leadership and service recovery performance: The mediating effect of emotional labor and the influence of culture

  Anqi Luo;Priyanko Guchait;Lindsey Lee;Juan M. Madera

  157
  Citations

• Psychological Contracts, Perceived Organizational and Supervisor Support: Investigating the Impact on Intent to Leave Among Hospitality Employees in India

  Priyanko Guchait;Seonghee Cho;James A. Meurs

  125
  Citations

• Why should errors be tolerated? Perceived organizational support, organization-based self-esteem and psychological well-being

  Xingyu Wang;Priyanko Guchait;Aysin Paşamehmetoğlu

  91
  Citations

• Error management at different organizational levels – Frontline, manager, and company

  Priyanko Guchait;Min Gyung Kim;Karthik Namasivayam

  87
  Citations

• Knowledge management in service encounters: impact on customers' satisfaction evaluations

  Priyanko Guchait;Karthik Namasivayam;Pui Wa Lei

  83
  Citations

• Effectiveness of error management training in the hospitality industry: Impact on perceived fairness and service recovery performance

  Sheng Yao;Xingyu Wang;Heyao Yu;Priyanko Guchait

  81
  Citations

• How organizational dehumanization impacts hospitality employees service recovery performance and sabotage behaviors: the role of psychological well-being and tenure

  Unknown

  78
  Citations

• Should Organizations Be Forgiving or Unforgiving? A Two-Study Replication of How Forgiveness Climate in Hospitality Organizations Drives Employee Attitudes and Behaviors:

  Priyanko Guchait;Je’Anna Lanza-Abbott;Juan M. Madera;Mary Dawson

  73
  Citations

• Hospitality employee's mindfulness and its impact on creativity and customer satisfaction: The moderating role of organizational error tolerance

  Xingyu Wang;Xueqi Wen;Ayşın Paşamehmetoğlu;Priyanko Guchait

  71
  Citations

• Anxiety and gratitude toward the organization : relationships with error management culture and service recovery performance

  Xingyu Wang;Priyanko Guchait;Aysin Pasamehmetoglu

  68
  Citations

• The influence of perceived forgiveness climate on service recovery performance: The mediating effect of psychological safety and organizational fairness

  Priyanko Guchait;Jeanna L. Abbott;Choong-Ki Lee;Ki-Joon Back

  59
  Citations

• Workplace ostracism: Impact on social capital, organizational trust, and service recovery performance

  Unknown

  55
  Citations

• Tolerating errors in hospitality organizations: relationships with learning behavior, error reporting and service recovery performance

  Xingyu Wang;Priyanko Guchait;Aysin Paşamehmetoğlu

  53
  Citations

• Psychological diversity climate: justice, racioethnic minority status and job satisfaction

  Juan M. Madera;Mary Dawson;Priyanko Guchait

  50
  Citations

• Video interviewing: a potential selection tool for hospitality managers - a study to understand applicant perspective.

  Priyanko Guchait;Tanya Ruetzler;Jim Taylor;Nicole Toldi

  49
  Citations