Eric S.W. Chan

Best Publications

• Co-production versus co-creation : a process based continuum in the hotel service context

  Prakash Chathoth;Levent Altinay;Robert James Harrington;Fevzi Okumus

  669
  Citations

• What drives employees' intentions to implement green practices in hotels? The role of knowledge, awareness, concern and ecological behaviour

  Eric S.W. Chan;Alice H.Y. Hon;Wilco Chan;Fevzi Okumus

  457
  Citations

• Motivations for ISO 14001 in the hotel industry

  Eric S.W. Chan;Simon C.K. Wong

  439
  Citations

• Co-creation and higher order customer engagement in hospitality and tourism services: A critical review

  Prakash K. Chathoth;Gerardo R. Ungson;Robert J. Harrington;Eric S.W. Chan

  385
  Citations

• Barriers to EMS in the hotel industry

  Eric S.W. Chan

  339
  Citations

• Attitude towards EMSs in an international hotel: An exploratory case study

  Eric S.W. Chan;Rebecca Hawkins

  293
  Citations

• Quality of work life and job satisfaction among frontline hotel employees: A self-determination and need satisfaction theory approach

  Jin Soo Lee;Ki Joon Back;Eric Siu Wa Chan

  264
  Citations

• Implementing Environmental Management Systems in Small- and Medium-Sized Hotels: Obstacles:

  Eric S. W. Chan

  249
  Citations

• Gap analysis of green hotel marketing

  Eric S.W. Chan

  240
  Citations

• Environmental management research in hospitality

  Eric S.W. Chan;Cathy H.C. Hsu

  212
  Citations

• Hotel selection: When price is not the issue

  Eric S. W. Chan;Simon C. K. Wong

  188
  Citations

• Barriers affecting organisational adoption of higher order customer engagement in tourism service interactions

  Prakash K. Chathoth;Gerardo R. Ungson;Levent Altinay;Eric Siu Wa Chan

  178
  Citations

• Managing green marketing: Hong Kong hotel managers' perspective.

  Eric S.W. Chan

  168
  Citations

• How do hotel employees' environmental attitudes and intentions to implement green practices relate to their ecological behavior?

  Fevzi Okumus;Fevzi Okumus;Mehmet Ali Köseoglu;Eric Siu Wa Chan;Alice Hon

  133
  Citations

• Barriers to environmental technology adoption in hotels.

  Eric Siu Wa Chan;Fevzi Okumus;Wilco Chan

  125
  Citations

• Hotel safety and security systems : bridging the gap between managers and guests

  Eric Siu Wa Chan;Doris Lam

  122
  Citations

• Social capital and entrepreneurial mobility in early-stage tourism development : a case from rural China

  Lingxu Zhou;Eric Chan;Haiyan Song

  110
  Citations

• Application of EMSs in a hotel context: A case study

  Eric S.W. Chan;Rebecca Hawkins

  109
  Citations

• What hinders hotels’ adoption of environmental technologies: A quantitative study

  Eric S.W. Chan;Fevzi Okumus;Wilco Chan

  98
  Citations

• What are the key success factors for strategy formulation and implementation? Perspectives of managers in the hotel industry.

  Mehmet Ali Köseoglu;Mehmet Altin;Eric Chan;Omer Faruk Aladag

  78
  Citations