2026 Catherine Prentice: Business and Management Researcher – H-Index, Publications & Awards

Discipline name	D-Index	World Ranking	Current World Ranking	National Ranking	Current National Ranking	Publications	Citations
Business and Management	42	1498	1399	88	88	118	7230

Overview

Catherine Prentice is an academic affiliated with the University of Southern Queensland in Australia. Their research spans multiple areas within business, management, and social sciences, focusing primarily on the intersection of technology, consumer behavior, and service quality.

The main fields of their work include:

Business, Management and Accounting
Social Sciences

Within these domains, their subfields of study encompass:

Sociology and Political Science
Marketing
Organizational Behavior and Human Resource Management
Artificial Intelligence
Social Psychology

Prentice's research topics cover:

Digital Marketing and Social Media
Customer Service Quality and Loyalty
Consumer Behavior in Brand Consumption and Identification
Diverse Aspects of Tourism Research
Consumer Retail Behavior Studies
AI in Service Interactions
Technology Adoption and User Behaviour

They have contributed to multiple academic journals, with frequent publication venues including:

Journal of Retailing and Consumer Services
SSRN Electronic Journal
International Journal of Contemporary Hospitality Management
Journal of Hospitality Marketing & Management
International Journal of Consumer Studies

Some of their recent papers are:

Engaging and retaining customers with AI and employee service, 2020, Journal of Retailing and Consumer Services
The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty, 2020, Journal of Hospitality Marketing & Management
Linking AI quality performance and customer engagement: The moderating effect of AI preference, 2020, International Journal of Hospitality Management
Timed intervention in COVID-19 and panic buying, 2020, Journal of Retailing and Consumer Services
Positive psychology and tourist well-being: A systematic literature review, 2020, Tourism Management Perspectives

Prentice has collaborated frequently with a set of co-authors, including:

Sérgio Dominique-Ferreira
Xuequn Wang
Chunli Ji
Aaron Hsiao
Mai Nguyen

Best Publications

Using fuzzy-set qualitative comparative analysis for a finer-grained understanding of entrepreneurship

Evan J. Douglas;Dean A. Shepherd;Catherine Prentice

466
Citations
The influence of tourism experience and well-being on place attachment

Sera Vada;Catherine Prentice;Aaron Hsiao

361
Citations
Emotional intelligence or artificial intelligence– an employee perspective

Catherine Prentice;Sergio Dominique Lopes;Xuequn Wang

325
Citations
Engaging and retaining customers with AI and employee service

Catherine Prentice;Mai Nguyen

310
Citations
The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty

Catherine Prentice;Sergio Dominique Lopes;Xuequn Wang

301
Citations
The influence of brand experience and service quality on customer engagement

Catherine Prentice;Xuequn Wang;Sandra Maria Correia Loureiro

297
Citations
The influence of identity-driven customer engagement on purchase intention

Catherine Prentice;Xiao Yun Han;Lian-Lian Hua;Lin Hu

262
Citations
Linking AI quality performance and customer engagement: The moderating effect of AI preference

Catherine Prentice;Scott Weaven;IpKin Anthony Wong

243
Citations
Service quality perceptions and customer loyalty in casinos

Catherine Prentice

233
Citations
Linking service quality, customer satisfaction and loyalty in casinos, does membership matter?

Yongdong Shi;Catherine Prentice;Wei He

232
Citations
Timed intervention in COVID-19 and panic buying

Catherine Prentice;Jinyan Chen;Bela Stantic

223
Citations
Positive psychology and tourist well-being: A systematic literature review

Sera Vada;Catherine Prentice;Noel Scott;Aaron Hsiao

211
Citations
Innovation and profit motivations for social entrepreneurship: A fuzzy-set analysis

Evan Douglas;Catherine Prentice

198
Citations
Antecedents and consequences of panic buying: The case of COVID-19

Catherine Prentice;Sara Quach;Park Thaichon

190
Citations
The role of airport service quality in airport and destination choice

Catherine Prentice;Mariam Kadan

185
Citations
Consumer-based approach to customer engagement – The case of luxury brands

Catherine Prentice;Sandra Maria Correia Loureiro

177
Citations
The development of service quality dimensions for internet service providers: Retaining customers of different usage patterns

Paramaporn Thaichon;Antonio Lobo;Catherine Prentice;Thu Nguyen Quach

163
Citations
The influence of emotional intelligence on the service performance of casino frontline employees.

Catherine Prentice;Brian King

135
Citations
Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts

Catherine Prentice;Po Ju Chen;Brian Edward Melville King

112
Citations
The influence of product and personal attributes on organic food marketing

Catherine Prentice;Jue Chen;Xuequn Wang

111
Citations

Frequent Co-Authors

Brian King Texas A&M University

Sandra Loureiro ISCTE - University Institute of Lisbon

Arch G. Woodside Boston College

Scott Keith W Weaven Griffith University

Park Thaichon University of Southern Queensland

Levent Altinay Oxford Brookes University

Walter Wymer University of Lethbridge

Dean A. Shepherd University of Notre Dame

External Links

Personal website of Catherine Prentice Google Scholar page

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