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Linda D. Hollebeek

Linda D. Hollebeek

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Business and Management
Malaysia
2026

D-Index & Metrics

Business and Management

D-Index
62
Citations
28412
World Ranking
458
National Ranking
8

Research.com Recognitions

  • 2026 - Research.com Business and Management in Malaysia Leader Award

Overview

Linda D. Hollebeek is affiliated with Sunway University in Malaysia and has made scholarly contributions primarily in the fields of Business, Management and Accounting, and Social Sciences. Their research spans subfields such as Sociology and Political Science, Marketing, Organizational Behavior and Human Resource Management, Information Systems and Management, and Artificial Intelligence.

Their work concentrates on key topics including Digital Marketing and Social Media, Consumer Behavior in Brand Consumption and Identification, Customer Service Quality and Loyalty, Technology Adoption and User Behaviour, Consumer Retail Behavior Studies, Service and Product Innovation, and AI in Service Interactions.

Frequent publication venues for their work include:

  • Journal of Retailing and Consumer Services
  • Psychology and Marketing
  • Journal of Business Research
  • Marketing Intelligence & Planning
  • Journal of Services Marketing

Frequent co-authors collaborating with Linda D. Hollebeek include:

  • Moira Clark
  • Valdimar Sigurðsson
  • Sigitas Urbonavičius
  • Raouf Ahmad Rather
  • Choukri Menidjel

Selected recent publications by Linda D. Hollebeek include:

  • "Rise of the Machines? Customer Engagement in Automated Service Interactions," 2021, Journal of Service Research
  • "First-Time versus Repeat Tourism Customer Engagement, Experience, and Value Cocreation: An Empirical Investigation," 2021, Journal of Travel Research
  • "Customers' service-related engagement, experience, and behavioral intent: Moderating role of age," 2021, Journal of Retailing and Consumer Services
  • "Light at the end of the tunnel: Visitors' virtual reality (versus in-person) attraction site tour-related behavioral intentions during and post-COVID-19," 2021, Tourism Management
  • "Customer experience and commitment in retailing: Does customer age matter?," 2020, Journal of Retailing and Consumer Services

Best Publications

  • Customer Engagement Conceptual Domain, Fundamental Propositions, and Implications for Research

    Roderick J. Brodie;Linda D. Hollebeek;Biljana Jurić;Ana Ilić

  • Consumer engagement in a virtual brand community: An exploratory analysis

    Roderick J. Brodie;Ana Ilic;Biljana Juric;Linda D Hollebeek

  • Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation

    Linda D. Hollebeek;Mark S. Glynn;Roderick J. Brodie

  • Demystifying customer brand engagement: Exploring the loyalty nexus

    Linda D. Hollebeek

  • Exploring customer brand engagement: definition and themes

    Linda Hollebeek

  • S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM

    Linda D. Hollebeek;Linda D. Hollebeek;Rajendra K. Srivastava;Tom Chen

  • Digital Content Marketing's Role in Fostering Consumer Engagement, Trust, and Value: Framework, Fundamental Propositions, and Implications

    Linda D. Hollebeek;Keith Macky

  • Exploring positively- versus negatively-valenced brand engagement: a conceptual model

    Linda D. Hollebeek;Tom Chen

  • Beyond virtuality: from engagement platforms to engagement ecosystems

    Christoph F. Breidbach;Roderick Brodie;Linda Hollebeek

  • The Customer Engagement/Value Interface: An Exploratory Investigation:

    Linda D. Hollebeek

  • Consumer engagement in online brand communities: a solicitation of congruity theory

    Jamid Ul Islam;Zillur Rahman;Linda D. Hollebeek

  • The influence of involvement on purchase intention for new world wine

    Linda D. Hollebeek;Sara R. Jaeger;Roderick J. Brodie;Andrew Balemi

  • Customer engagement in the service context: An empirical investigation of the construct, its antecedents and consequences

    Jamid Ul Islam;Linda D. Hollebeek;Zillur Rahman;Imran Khan

  • Zooming out: actor engagement beyond the dyadic

    Matthew Alexander;Elina Jaakkola;Linda Hollebeek

  • Zooming out: actor engagement beyond the dyadic

    Matthew J. Alexander;Elina Jaakkola;Linda D. Hollebeek

  • First-Time versus Repeat Tourism Customer Engagement, Experience, and Value Cocreation: An Empirical Investigation:

    Raouf Ahmad Rather;Linda D. Hollebeek;S. Mostafa Rasoolimanesh

  • The role of brand community identification and reward on consumer brand engagement and brand loyalty in virtual brand communities

    Harsandaldeep Kaur;Mandakini Paruthi;Jamid Ul Islam;Linda D. Hollebeek

  • Virtual brand community engagement practices: a refined typology and model

    Linda D. Hollebeek;Biljana Juric;Wenyan Tang

  • Engagement valence duality and spillover effects in online brand communities

    Jana Lay-Hwa Bowden;Jodie Conduit;Linda D. Hollebeek;Linda D. Hollebeek;Vilma Luoma-aho

  • Tourism-based customer engagement: the construct, antecedents, and consequences

    Raouf Ahmad Rather;Linda D. Hollebeek;Jamid Ul Islam

  • Strategic drivers, anticipated and unanticipated outcomes of customer engagement

    Linda D. Hollebeek;Jodie Conduit;Roderick J. Brodie

  • Personality factors as predictors of online consumer engagement: an empirical investigation

    Jamid Ul Islam;Zillur Rahman;Linda D. Hollebeek

  • Customers’ service-related engagement, experience, and behavioral intent: Moderating role of age

    Raouf Ahmad Rather;Linda D. Hollebeek;Linda D. Hollebeek

Frequent Co-Authors

Roderick J. Brodie
Roderick J. Brodie University of Auckland
Edward C. Malthouse
Edward C. Malthouse Northwestern University
Elina Jaakkola
Elina Jaakkola University of Turku
Rajendra K. Srivastava
Rajendra K. Srivastava Indian School of Business
Imran Khan
Imran Khan Jessore University of Science and Technology
Michael K. Brady
Michael K. Brady Florida State University
Russell W. Belk
Russell W. Belk York University
Geoffrey N. Soutar
Geoffrey N. Soutar University of Western Australia
Judy Drennan
Judy Drennan Queensland University of Technology
Bobby J. Calder
Bobby J. Calder Northwestern University

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