World's Best Scientists 2026 revealed!
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Business and Management
Singapore
2026

D-Index & Metrics

Business and Management

D-Index
80
Citations
29438
World Ranking
162
National Ranking
2

Jochen Wirtz publication distribution in Business and Management in 2026

The chart shows the distribution of publications by all Research.com ranked scientists in the field of Business and Management in 2026. The highlighted bar marks where Jochen Wirtz sits on this spectrum.

35–39 publications: 2 scientists 40–44 publications: 2 scientists 45–49 publications: 5 scientists 50–54 publications: 20 scientists 55–59 publications: 39 scientists 60–64 publications: 66 scientists 65–69 publications: 52 scientists 70–74 publications: 80 scientists 75–79 publications: 83 scientists 80–84 publications: 116 scientists 85–89 publications: 94 scientists 90–94 publications: 111 scientists 95–99 publications: 122 scientists 100–104 publications: 104 scientists 105–109 publications: 113 scientists 110–114 publications: 96 scientists 115–119 publications: 97 scientists 120–124 publications: 112 scientists 125–129 publications: 93 scientists 130–134 publications: 79 scientists 135–139 publications: 69 scientists 140–144 publications: 80 scientists 145–149 publications: 81 scientists 150–154 publications: 85 scientists 155–159 publications: 50 scientists 160–164 publications: 74 scientists 165–169 publications: 61 scientists 170–174 publications: 40 scientists 175–179 publications: 44 scientists 180–184 publications: 47 scientists 185–189 publications: 59 scientists 190–194 publications: 35 scientists 195–199 publications: 37 scientists 200–204 publications: 49 scientists 205–209 publications: 48 scientists 210–214 publications: 34 scientists 215–219 publications: 31 scientists 220–224 publications: 37 scientists 225–229 publications: 34 scientists 230–234 publications: 25 scientists 235–239 publications: 28 scientists 240–244 publications: 34 scientists 245–249 publications: 28 scientists 250–254 publications: 23 scientists 255–259 publications: 22 scientists 260–264 publications: 11 scientists 265–269 publications: 16 scientists 270–274 publications: 23 scientists 275–279 publications: 12 scientists 280–284 publications: 16 scientists 285–289 publications: 10 scientists 290–294 publications: 12 scientists 295–299 publications: 12 scientists 300–304 publications: 8 scientists 305–309 publications: 13 scientists 310–314 publications: 13 scientists 315–319 publications: 6 scientists 320–324 publications: 10 scientists 325–329 publications: 9 scientists 330–334 publications: 7 scientists 335–339 publications: 10 scientists 340–344 publications: 10 scientists 345–349 publications: 7 scientists 350–354 publications: 4 scientists 355–359 publications: 10 scientists 360–364 publications: 3 scientists 365–369 publications: 7 scientists 370–374 publications: 2 scientists 375–379 publications: 8 scientists 380–384 publications: 4 scientists 385–389 publications: 5 scientists 390–394 publications: 5 scientists 395–399 publications: 2 scientists 400–404 publications: 2 scientists 405–409 publications: 4 scientists 410–414 publications: 3 scientists 415–419 publications: 2 scientists 420–424 publications: 5 scientists 425–429 publications: 3 scientists 430–434 publications: 1 scientists 435 publications: 1 scientists 436+ publications: 100 scientists
35 publications 436+

This scientist: 276 publications — 89th percentile

89% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 436 publications or more.

Jochen Wirtz D-index placement in Business and Management in 2026

The chart shows the D-index (discipline H-index) distribution of Business and Management scientists ranked by Research.com in 2026. The highlighted bar marks where Jochen Wirtz sits on this spectrum.

30 D-Index: 156 scientists 31 D-Index: 159 scientists 32 D-Index: 171 scientists 33 D-Index: 161 scientists 34 D-Index: 135 scientists 35 D-Index: 124 scientists 36 D-Index: 114 scientists 37 D-Index: 111 scientists 38 D-Index: 103 scientists 39 D-Index: 89 scientists 40 D-Index: 81 scientists 41 D-Index: 97 scientists 42 D-Index: 80 scientists 43 D-Index: 69 scientists 44 D-Index: 68 scientists 45 D-Index: 63 scientists 46 D-Index: 54 scientists 47 D-Index: 69 scientists 48 D-Index: 50 scientists 49 D-Index: 58 scientists 50 D-Index: 54 scientists 51 D-Index: 62 scientists 52 D-Index: 54 scientists 53 D-Index: 43 scientists 54 D-Index: 49 scientists 55 D-Index: 35 scientists 56 D-Index: 40 scientists 57 D-Index: 44 scientists 58 D-Index: 34 scientists 59 D-Index: 29 scientists 60 D-Index: 48 scientists 61 D-Index: 32 scientists 62 D-Index: 30 scientists 63 D-Index: 22 scientists 64 D-Index: 22 scientists 65 D-Index: 19 scientists 66 D-Index: 20 scientists 67 D-Index: 18 scientists 68 D-Index: 17 scientists 69 D-Index: 21 scientists 70 D-Index: 20 scientists 71 D-Index: 19 scientists 72 D-Index: 14 scientists 73 D-Index: 10 scientists 74 D-Index: 16 scientists 75 D-Index: 24 scientists 76 D-Index: 13 scientists 77 D-Index: 19 scientists 78 D-Index: 8 scientists 79 D-Index: 6 scientists 80 D-Index: 4 scientists 81 D-Index: 12 scientists 82 D-Index: 7 scientists 83 D-Index: 7 scientists 84 D-Index: 6 scientists 85 D-Index: 10 scientists 86 D-Index: 4 scientists 87 D-Index: 11 scientists 88 D-Index: 6 scientists 89+ D-Index: 96 scientists
30 D-Index 89+

This scientist: 80 D-Index — 95th percentile

95% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 89 D-Index or more.

Research.com Recognitions

  • 2026 - Research.com Business and Management in Singapore Leader Award
  • 2025 - Research.com Business and Management in Singapore Leader Award
  • 2024 - Research.com Business and Management in Singapore Leader Award
  • 2022 - Research.com Business and Management in Singapore Leader Award

Overview

Jochen Wirtz is affiliated with the National University of Singapore in Singapore. Their research spans multiple disciplines, focusing primarily on Business, Management and Accounting, Computer Science, and Social Sciences. Within these fields, their work extensively covers the subfields of Marketing, Artificial Intelligence, Sociology and Political Science, Information Systems, and Social Psychology.

The scientist's research topics include:

  • AI in Service Interactions
  • Digital Marketing and Social Media
  • Service and Product Innovation
  • Blockchain Technology Applications and Security
  • Consumer Behavior in Brand Consumption and Identification
  • Sharing Economy and Platforms
  • Social Robot Interaction and Human-Robot Interaction (HRI)

Jochen Wirtz has published several papers, including the following notable works:

  • Opinion Paper: "So what if ChatGPT wrote it?" Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023), International Journal of Information Management
  • Metaverse marketing: How the metaverse will shape the future of consumer research and practice (2022), Psychology and Marketing
  • Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps? (2020), Journal of Service Theory and Practice
  • AI in marketing, consumer research and psychology: A systematic literature review and research agenda (2021), Psychology and Marketing
  • Artificial intelligence in marketing: Topic modeling, scientometric analysis, and research agenda (2020), Journal of Business Research

Their frequent coauthors include:

  • Werner H. Kunz
  • Christopher Lovelock
  • Stefanie Paluch
  • Martin P. Fritze
  • Nicole Hartley

Jochen Wirtz frequently publishes in the following venues:

  • Journal of Service Management
  • Journal of Business Research
  • SSRN Electronic Journal
  • International Journal of Information Management
  • Psychology and Marketing

Their book publications include:

  • The service robot revolution (2022), published by Edward Elgar Publishing
  • Intelligent Automation: Welcome to the World of Hyperautomation: Learn How to Harness Artificial Intelligence to Boost Business & Make Our World More Human (2021), published by World Scientific Books
  • Agentic Artificial Intelligence (2025), published by World Scientific

Best Publications

  • Brave new world: service robots in the frontline

    Jochen Wirtz;Paul G. Patterson;Werner H. Kunz;Thorsten Gruber

  • Congruency of scent and music as a driver of in-store evaluations and behavior

    Anna S Mattila;Jochen Wirtz

  • Marketing De Servicios: Personal, Tecnología Y Estrategia

    Christopher Lovelock;Jochen Wirtz

  • Services Marketing: People, Technology, Strategy

    Jochen Wirtz;Christopher Lovelock

  • Managing brands and customer engagement in online brand communities

    Jochen Wirtz;Anouk den Ambtman;Josée Bloemer;Csilla Horváth

  • Consumer responses to compensation, speed of recovery and apology after a service failure

    Jochen Wirtz;Anna S. Mattila

  • Metaverse marketing: How the metaverse will shape the future of consumer research and practice

    Unknown

  • The effects of incentives, deal proneness, satisfaction and tie strength on word‐of‐mouth behaviour

    Jochen Wirtz;Patricia Chew

  • The role of store environmental stimulation and social factors on impulse purchasing

    Anna S. Mattila;Jochen Wirtz

  • Consumer Satisfaction with Services

    Jochen Wirtz;John E.G. Bateson

  • The moderating role of target-arousal on the impact of affect on satisfaction—an examination in the context of service experiences

    Jochen Wirtz;Anna S Mattila;Rachel L.P Tan

  • Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?

    Vinh Nhat Lu;Jochen Wirtz;Werner H. Kunz;Stefanie Paluch

  • Perceived Fairness of Demand-based Pricing for Restaurants

    Sheryl E. Kimes;Jochen Wirtz

  • Has Revenue Management become Acceptable?: Findings from an International Study on the Perceived Fairness of Rate Fences

    Sheryl E. Kimes;Jochen Wirtz

  • Consumer online privacy concerns and responses: a power–responsibility equilibrium perspective

    May Lwin;Jochen Wirtz;Jerome D. Williams

  • Platforms in the peer-to-peer sharing economy

    Jochen Wirtz;Kevin Kam Fung So;Makarand Amrish Mody;Stephanie Q Liu

  • Customers behaving badly: a state of the art review, research agenda and implications for practitioners

    Ray Fisk;Stephen Grove;Lloyd C. Harris;Dominique A. Keeffe

  • The role of preconsumption affect in postpurchase evaluation of services

    Anna Mattila;Jochen Wirtz

  • The Moderating Role of Familiarity in Fairness Perceptions of Revenue Management Pricing

    Jochen Wirtz;Sheryl E. Kimes

  • Consumer Cheating on Service Guarantees

    Jochen Wirtz;Doreen Kum

  • Artificial intelligence in marketing: Topic modeling, scientometric analysis, and research agenda

    Mekhail Mustak;Joni Salminen;Loïc Plé;Jochen Wirtz

  • Corporate digital responsibility

    Lara Lobschat;Benjamin Mueller;Benjamin Mueller;Felix Eggers;Laura Brandimarte

  • Service marketing : people, technology, strategy

    Christopher Lovelock;Jochen Wirtz

  • Congruency of Scent and Music As a Driver of In-Store Evaluations and Behavior

    Jochen Wirtz;Anna Mattila

Frequent Co-Authors

Anna S. Mattila
Anna S. Mattila Pennsylvania State University
Loizos Heracleous
Loizos Heracleous University of Warwick
Sheryl E. Kimes
Sheryl E. Kimes Cornell University
May O. Lwin
May O. Lwin Nanyang Technological University
Christopher S. Tang
Christopher S. Tang University of California, Los Angeles
Paul G. Patterson
Paul G. Patterson University of New South Wales
Irene C. L. Ng
Irene C. L. Ng University of Warwick
Naresh K. Malhotra
Naresh K. Malhotra Georgia Institute of Technology
Kevin Kam Fung So
Kevin Kam Fung So Purdue University West Lafayette
Ulrich R. Orth
Ulrich R. Orth Kiel University

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