2026 Jean-Charles Chebat: Business and Management Researcher – H-Index, Publications & Awards

Discipline name	D-Index	World Ranking	National Ranking	Publications	Citations
Business and Management	61	502	24	173	15808

Discipline name

D-Index

World Ranking

National Ranking

Publications

Citations

Business and Management

502

173

15808

Overview

Jean-Charles Chebat was affiliated with HEC Montréal in Canada. Their research primarily focused on fields related to Business, Management and Accounting, with emphasis on Marketing and Organizational Behavior and Human Resource Management as key subfields.

The scientist contributed to studies in Consumer Behavior in Brand Consumption and Identification, Consumer Retail Behavior Studies, and Customer Service Quality and Loyalty.

Among their recent papers were:

"Tell me a story about yourself: The words of shopping experience and self-satisfaction" (2021), published in the Journal of Retailing and Consumer Services
"Issue Information" (2020), published in the Journal of Applied Social Psychology
"Issue Information" (2020), published in the Journal of Applied Social Psychology
"Issue Information" (2023), published in the Journal of Applied Social Psychology

The scientist often collaborated with the following coauthors:

Richard Crisp
Nancy E. Adler
Bárbara Anderson
Lisa G. Aspinwall
Robert A. Baron

Their work appeared primarily in the following publication venues:

Journal of Applied Social Psychology
Journal of Retailing and Consumer Services

Best Publications

Impact of ambient odors on mall shoppers' emotions, cognition, and spending: A test of competitive causal theories

Jean-Charles Chebat;Richard Michon

1255
Citations
How emotions mediate the effects of perceived justice on loyalty in service recovery situations: an empirical study

Jean-Charles Chebat;Witold Slusarczyk

1003
Citations
The impact of music on consumers' reactions to waiting for services

Michael K. Hul;Laurette Dube;Jean-Charles Chebat

882
Citations
Mall atmospherics: the interaction effects of the mall environment on shopping behavior

Richard Michon;Jean-Charles Chebat;L.W. Turley

707
Citations
The Impact of Empowerment on Customer Contact Employees’ Roles in Service Organizations:

Jean-Charles Chebat;Paul Kollias

678
Citations
The effects of background music on consumers' desire to affiliate in buyer‐seller interactions

Laurette Dubé;John-Labatt Professor Jean-Charles Chebat;Sylvie Morin

544
Citations
Linking Retail Strategy, Atmospheric Design and Shopping Behaviour

L.W. Turley;Jean-Charles Chebat

494
Citations
A proposed model of online consumer behavior: Assessing the role of gender

Marie Odile Richard;Jean Charles Chebat;Zhiyong Yang;Sanjay Putrevu

358
Citations
The role of pleasant music in servicescapes: A test of the dual model of environmental perception ☆

Sylvie Morin;Laurette Dubé;Jean-Charles Chebat

355
Citations
Silent Voices Why Some Dissatisfied Consumers Fail to Complain

Jean-Charles Chebat;Moshe Davidow;Isabelle Codjovi

355
Citations
The Impact of a Flagship vs. a Brand Store on Brand Attitude, Brand Attachment and Brand Equity

Pierre-Yann Dolbec;Jean-Charles Chebat

351
Citations
Environmental background music and in-store selling

Jean-Charles Chebat;Claire Gélinas Chebat;Dominique Vaillant

325
Citations
An examination of the role of perceived support and employee commitment in employee-customer encounters.

Christian Vandenberghe;Kathleen Bentein;Richard Michon;Jean-Charles Chebat

314
Citations
Shopping well-being at the mall: Construct, antecedents, and consequences ☆

Kamel El Hedhli;Jean-Charles Chebat;Jean-Charles Chebat;M. Joseph Sirgy

308
Citations
Colors and cultures: Exploring the effects of mall décor on consumer perceptions

Jean-Charles Chebat;Maureen Morrin

304
Citations
Perceived appropriateness and its effect on quality, affect and behavior

Barry J Babin;Jean-Charles Chebat;Richard Michon

295
Citations
The interaction of retail density and music tempo: Effects on shopper responses

Sevgin A. Eroglu;Karen A. Machleit;Jean-Charles Chebat

285
Citations
Person-Place Congruency: The Interactive Effects of Shopper Style and Atmospherics on Consumer Expenditures

Maureen Morrin;Jean Charles Chebat

269
Citations
Consumer revenge behavior: A cross-cultural perspective

Haithem Zourrig;Jean-Charles Chebat;Roy Toffoli

268
Citations
Interactive Effects of Musical and Visual Cues on Time Perception: An Application to Waiting Lines in Banks:

Jean-Charles Chebat;Claire Gelinas-Chebat;Pierre Filiatrault

238
Citations
When income matters: Customers evaluation of shopping malls’ hedonic and utilitarian orientations

Thomas Allard;Barry J. Babin;Jean-Charles Chebat

224
Citations

Frequent Co-Authors

Barry J. Babin University of Mississippi

Arch G. Woodside Boston College

Michel Laroche Concordia University

Laurette Dubé McGill University

M. Joseph Sirgy Virginia Tech

Christian Vandenberghe HEC Montréal

Pierre Hansen HEC Montréal

Arun Sharma University of Miami

Dong-Jin Lee Yonsei University

Chenting Su City University of Hong Kong

External Links

Personal website of Jean-Charles Chebat Google Scholar page

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