World's Best Scientists 2026 revealed!
Mark S. Rosenbaum

Mark S. Rosenbaum

D-Index & Metrics

Business and Management

D-Index
39
Citations
8825
World Ranking
1734
National Ranking
724

Overview

Mark S. Rosenbaum is affiliated with Citadel in the United States and has contributed extensively to research in business, management, and social sciences. Their work spans multiple subfields, including marketing, sociology and political science, organizational behavior and human resource management, clinical psychology, and business and international management.

The researcher's publication record includes notable venues such as the Journal of Services Marketing, Journal of Retailing and Consumer Services, Business Horizons, The International Review of Retail Distribution and Consumer Research, and Journal of Global Hospitality and Tourism.

Core topics in their research focus on service and product innovation, customer service quality and loyalty, consumer retail behavior studies, consumer behavior in brand consumption and identification, digital marketing and social media, innovation and socioeconomic development, and psychology of social influence.

Frequent coauthors working alongside Mark S. Rosenbaum include Germán Contreras Ramírez, Rebekah Russell-Bennett, Mario Giraldo, and Karen L. Edwards.

Among recent papers authored or co-authored by Rosenbaum are:

  • Therapeutic servicescapes: Restorative and relational resources in service settings, 2020, Journal of Retailing and Consumer Services
  • SDG editorial: improving life on planet earth - a call to action for service research to achieve the sustainable development goals (SDGs), 2023, Journal of Services Marketing
  • Editorial: Research priorities in the new service marketplace, 2022, Journal of Services Marketing
  • Editorial: service research in the new (post-COVID) marketplace, 2020, Journal of Services Marketing
  • Street harassment is marketplace discrimination: The impact of street harassment on young female consumers' marketplace experiences, 2020, Journal of Retailing and Consumer Services

Best Publications

  • Transformative service research: An agenda for the future

    Laurel Anderson;Amy L. Ostrom;Canan Corus;Raymond P. Fisk

  • An expanded servicescape perspective

    Mark S. Rosenbaum;Carolyn Massiah

  • When Customers Receive Support From Other Customers: Exploring the Influence of Intercustomer Social Support on Customer Voluntary Performance:

    Mark S. Rosenbaum;Carolyn A. Massiah

  • Exploring the Social Supportive Role of Third Places in Consumers' Lives

    Mark S. Rosenbaum

  • How to create a realistic customer journey map

    Mark S. Rosenbaum;Mauricio Losada Otalora;Germán Contreras Ramírez

  • A cup of coffee with a dash of love: An investigation of commercial social support and third-place attachment

    Mark S. Rosenbaum;James Ward;Beth A. Walker;Amy L. Ostrom

  • Loyalty programs and a sense of community

    Mark S. Rosenbaum;Amy L. Ostrom;Ronald Kuntze

  • Design for service inclusion: creating inclusive service systems by 2050

    Raymond P. Fisk;Alison M. Dean;Linda Alkire;Alison Joubert

  • Conceptualisation and Aspirations of Transformative Service Research

    Mark Rosenbaum;Canan Corus;Amy Ostrom;Laurel Anderson

  • Am I welcome here? Exploring how ethnic consumers assess their place identity

    Mark S. Rosenbaum;Detra Y. Montoya

  • The symbolic servicescape: Your kind is welcomed here

    Mark S. Rosenbaum

  • Restorative servicescapes: restoring directed attention in third places

    Mark S. Rosenbaum

  • Commentary: vulnerable consumers in service settings

    Mark Scott Rosenbaum;Tali Seger-Guttmann;Mario Giraldo

  • The restorative potential of shopping malls

    Mark S. Rosenbaum;Mauricio Losada Otalora;Germán Contreras Ramírez

  • Beyond Hardcore Gambling: Understanding Why Mainland Chinese Visit Casinos in Macau

    IpKin Anthony Wong;Mark S. Rosenbaum

  • Return on Community for Consumers and Service Establishments

    Mark S. Rosenbaum

  • Who buys that? Who does what? Analysis of cross-cultural consumption behaviours among tourists in Hawaii

    Mark S. Rosenbaum;Daniel L. Spears

  • If you install it, will they use it? Understanding why hospitality customers take “technological pauses” from self-service technology

    Mark S. Rosenbaum;IpKin Anthony Wong

  • How to implement a customer satisfaction program

    Earl Naumann;Donald W. Jackson;Mark S. Rosenbaum

  • The relationship between anomie and unethical retail disposition

    Mark S. Rosenbaum;Ronald Kuntze

Frequent Co-Authors

Raymond P. Fisk
Raymond P. Fisk Texas State University
Amy L. Ostrom
Amy L. Ostrom Arizona State University
Margareta Friman
Margareta Friman Karlstad University
Judy Drennan
Judy Drennan Queensland University of Technology
Gianfranco Walsh
Gianfranco Walsh Friedrich Schiller University Jena
Jillian C. Sweeney
Jillian C. Sweeney University of Western Australia
Justin Paul
Justin Paul Narsee Monjee Institute of Management Studies
Timothy L. Keiningham
Timothy L. Keiningham St. John's University
Ko de Ruyter
Ko de Ruyter King's College London
Stephen L. Vargo
Stephen L. Vargo University of Oklahoma

If you think any of the details on this page are incorrect, let us know.

Report an issue

We appreciate your kind effort to assist us to improve this page, it would be helpful providing us with as much detail as possible in the text box below:

Related Online Degrees & Career Pathways

Exploring online education in Business and Management opens a diverse range of career pathways. Specialized programs, such as a construction project management degree online, equip students with project planning and leadership skills for rapidly growing industries. Similarly, the healthcare sector offers the accelerated healthcare administration degree online, preparing graduates for administrative roles in clinics, hospitals, and healthcare networks.

Many students are turning to accelerated programs for quicker entry into the workforce and increased earning potential. These fast-track degrees often let learners complete their credentials in a shorter timeframe, offering flexibility for working professionals. Budget-conscious students can find a variety of business degree online options designed to minimize debt while maximizing career prospects.

Whether you’re interested in leadership, project management, or healthcare administration, online business education offers broad opportunities to launch or advance your career with flexibility and affordability.

Best Scientists Citing Mark S. Rosenbaum

Trending Scientists

Recently Published Articles