2026 Mark S. Rosenbaum: Business and Management Researcher – H-Index, Publications & Awards

Discipline name	D-Index	World Ranking	Current World Ranking	National Ranking	Current National Ranking	Publications	Citations
Business and Management	39	1735	1623	725	663	124	8825

Mark S. Rosenbaum publication distribution in Business and Management in 2026

The chart shows the distribution of publications by all Research.com ranked scientists in the field of Business and Management in 2026. The highlighted bar marks where Mark S. Rosenbaum sits on this spectrum.

35 publications 436+

This scientist: 124 publications — 44th percentile

44% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 436 publications or more.

Mark S. Rosenbaum D-index placement in Business and Management in 2026

The chart shows the D-index (discipline H-index) distribution of Business and Management scientists ranked by Research.com in 2026. The highlighted bar marks where Mark S. Rosenbaum sits on this spectrum.

30 D-Index 89+

This scientist: 39 D-Index — 44th percentile

44% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 89 D-Index or more.

Overview

Mark S. Rosenbaum is affiliated with Citadel in the United States and has contributed extensively to research in business, management, and social sciences. Their work spans multiple subfields, including marketing, sociology and political science, organizational behavior and human resource management, clinical psychology, and business and international management.

The researcher's publication record includes notable venues such as the Journal of Services Marketing, Journal of Retailing and Consumer Services, Business Horizons, The International Review of Retail Distribution and Consumer Research, and Journal of Global Hospitality and Tourism.

Core topics in their research focus on service and product innovation, customer service quality and loyalty, consumer retail behavior studies, consumer behavior in brand consumption and identification, digital marketing and social media, innovation and socioeconomic development, and psychology of social influence.

Frequent coauthors working alongside Mark S. Rosenbaum include Germán Contreras Ramírez, Rebekah Russell-Bennett, Mario Giraldo, and Karen L. Edwards.

Among recent papers authored or co-authored by Rosenbaum are:

Therapeutic servicescapes: Restorative and relational resources in service settings, 2020, Journal of Retailing and Consumer Services
SDG editorial: improving life on planet earth - a call to action for service research to achieve the sustainable development goals (SDGs), 2023, Journal of Services Marketing
Editorial: Research priorities in the new service marketplace, 2022, Journal of Services Marketing
Editorial: service research in the new (post-COVID) marketplace, 2020, Journal of Services Marketing
Street harassment is marketplace discrimination: The impact of street harassment on young female consumers' marketplace experiences, 2020, Journal of Retailing and Consumer Services

Best Publications

Transformative service research: An agenda for the future

Laurel Anderson;Amy L. Ostrom;Canan Corus;Raymond P. Fisk

1097
Citations
An expanded servicescape perspective

Mark S. Rosenbaum;Carolyn Massiah

748
Citations
When Customers Receive Support From Other Customers: Exploring the Influence of Intercustomer Social Support on Customer Voluntary Performance:

Mark S. Rosenbaum;Carolyn A. Massiah

616
Citations
Exploring the Social Supportive Role of Third Places in Consumers' Lives

Mark S. Rosenbaum

545
Citations
How to create a realistic customer journey map

Mark S. Rosenbaum;Mauricio Losada Otalora;Germán Contreras Ramírez

542
Citations
A cup of coffee with a dash of love: An investigation of commercial social support and third-place attachment

Mark S. Rosenbaum;James Ward;Beth A. Walker;Amy L. Ostrom

369
Citations
Loyalty programs and a sense of community

Mark S. Rosenbaum;Amy L. Ostrom;Ronald Kuntze

299
Citations
Design for service inclusion: creating inclusive service systems by 2050

Raymond P. Fisk;Alison M. Dean;Linda Alkire;Alison Joubert

294
Citations
Conceptualisation and Aspirations of Transformative Service Research

Mark Rosenbaum;Canan Corus;Amy Ostrom;Laurel Anderson

293
Citations
Am I welcome here? Exploring how ethnic consumers assess their place identity

Mark S. Rosenbaum;Detra Y. Montoya

256
Citations
The symbolic servicescape: Your kind is welcomed here

Mark S. Rosenbaum

208
Citations
Restorative servicescapes: restoring directed attention in third places

Mark S. Rosenbaum

173
Citations
Commentary: vulnerable consumers in service settings

Mark Scott Rosenbaum;Tali Seger-Guttmann;Mario Giraldo

166
Citations
The restorative potential of shopping malls

Mark S. Rosenbaum;Mauricio Losada Otalora;Germán Contreras Ramírez

148
Citations
Beyond Hardcore Gambling: Understanding Why Mainland Chinese Visit Casinos in Macau

IpKin Anthony Wong;Mark S. Rosenbaum

140
Citations
Return on Community for Consumers and Service Establishments

Mark S. Rosenbaum

140
Citations
Who buys that? Who does what? Analysis of cross-cultural consumption behaviours among tourists in Hawaii

Mark S. Rosenbaum;Daniel L. Spears

139
Citations
If you install it, will they use it? Understanding why hospitality customers take “technological pauses” from self-service technology

Mark S. Rosenbaum;IpKin Anthony Wong

123
Citations
How to implement a customer satisfaction program

Earl Naumann;Donald W. Jackson;Mark S. Rosenbaum

109
Citations
The relationship between anomie and unethical retail disposition

Mark S. Rosenbaum;Ronald Kuntze

106
Citations

Frequent Co-Authors

IpKin Anthony Wong University of Macau

Raymond P. Fisk Texas State University

Amy L. Ostrom Arizona State University

Margareta Friman Karlstad University

Judy Drennan Queensland University of Technology

Gianfranco Walsh Friedrich Schiller University Jena

Justin Paul Narsee Monjee Institute of Management Studies

Jillian C. Sweeney University of Western Australia

Timothy L. Keiningham St. John's University

Ko de Ruyter King's College London

External Links

Personal website of Mark S. Rosenbaum

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