2023 - Research.com Business and Management in Norway Leader Award
2022 - Research.com Business and Management in Norway Leader Award
Anders Gustafsson mainly focuses on Marketing, Service, Customer advocacy, Customer retention and Customer satisfaction. His research related to Service innovation, Service design, Customer delight, Tertiary sector of the economy and Service provider might be considered part of Marketing. As a member of one scientific family, Anders Gustafsson mostly works in the field of Customer delight, focusing on Customer intelligence and, on occasion, Conversion marketing, Relationship marketing, Customer equity and Consumer behaviour.
His study in Service is interdisciplinary in nature, drawing from both Research question, Order, Field and Data science. While the research belongs to areas of Customer advocacy, Anders Gustafsson spends his time largely on the problem of Customer to customer, intersecting his research to questions surrounding Voice of the customer. His work deals with themes such as Index, Loyalty and Process management, which intersect with Customer satisfaction.
The scientist’s investigation covers issues in Marketing, Service, Customer retention, Customer advocacy and Process management. His study in Customer to customer, Customer satisfaction, Customer delight, Loyalty business model and Quality is done as part of Marketing. His Service study combines topics in areas such as Public relations and Process.
His research on Customer retention concerns the broader Service quality. His Process management research incorporates elements of New product development and New business development. His Service design research focuses on subjects like Service innovation, which are linked to Knowledge management.
His primary areas of investigation include Marketing, Service, Service research, Service innovation and Service design. His study on Marketing is mostly dedicated to connecting different topics, such as Customer engagement. Anders Gustafsson has researched Service in several fields, including Quality, Qualitative research and Engineering ethics.
His Service research research includes elements of Social science, Field and Process management. His research in Service innovation intersects with topics in Innovation management, Knowledge development and New service development. His work carried out in the field of Service design brings together such families of science as Tertiary sector of the economy, Customer value and Knowledge management.
Anders Gustafsson mostly deals with Marketing, Service design, Service innovation, Knowledge management and Service research. In most of his Marketing studies, his work intersects topics such as Customer value. Anders Gustafsson combines Service innovation and Business Research in his studies.
His biological study spans a wide range of topics, including Research design and Value cocreation. His Service research integrates issues from Field, Environmental resource management and Process management. Anders Gustafsson has included themes like Global marketing, Theme and Plan in his Public relations study.
This overview was generated by a machine learning system which analysed the scientist’s body of work. If you have any feedback, you can contact us here.
The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention
Anders Gustafsson;Michael D. Johnson;Inger Roos.
The Evolution and Future of National Customer Satisfaction Index Models
Michael D. Johnson;Anders Gustafsson;Tor Wallin Andreassen;Line Lervik.
Service portraits in service research: a critical review
Bo Edvardsson;Anders Gustafsson;Inger Roos.
Effects of COVID-19 on business and research
Naveen Donthu;Anders Gustafsson.
The effects of satisfaction and loyalty on profits and growth: Products versus services
Bo Edvardsson;Michael D. Johnson;Anders Gustafsson;Tore Strandvik.
Harnessing the Creative Potential among Users
Per Kristensson;Anders Gustafsson;Trevor Archer.
Competitive advantage through service differentiation by manufacturing companies
Heiko Gebauer;Anders Gustafsson;Lars Witell;Lars Witell.
New Service Development and Innovation in the New Economy
Bo Edvardsson;Anders Gustafsson;Bodil Sandén;M. D. Johnson.
Reasons for household food waste with special attention to packaging
Helén Williams;Fredrik Wikström;Tobias Otterbring;Martin Löfgren.
Idea generation: customer co‐creation versus traditional market research techniques
Lars Witell;Per Kristensson;Anders Gustafsson;Martin Löfgren.
If you think any of the details on this page are incorrect, let us know.
We appreciate your kind effort to assist us to improve this page, it would be helpful providing us with as much detail as possible in the text box below: