World's Best Scientists 2026 revealed!
Award Badge
Business and Management
Norway
2026

D-Index & Metrics

Business and Management

D-Index
63
Citations
28227
World Ranking
434
National Ranking
2

Research.com Recognitions

  • 2026 - Research.com Business and Management in Norway Leader Award
  • 2025 - Research.com Business and Management in Norway Leader Award
  • 2024 - Research.com Business and Management in Norway Leader Award
  • 2023 - Research.com Business and Management in Norway Leader Award
  • 2022 - Research.com Business and Management in Norway Leader Award

Overview

Anders Gustafsson is affiliated with BI Norwegian Business School in Norway and has made significant contributions in the field of Business, Management and Accounting, with a primary focus on Marketing. Their research portfolio includes 69 publications within this main field and encompasses several subfields, such as Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science, Strategy and Management, and Management of Technology and Innovation.

Their work addresses a range of topics, concentrating on areas like Customer Service Quality and Loyalty, Service and Product Innovation, Consumer Retail Behavior Studies, Consumer Behavior in Brand Consumption and Identification, Digital Marketing and Social Media, Environmental Sustainability in Business, and Corporate Social Responsibility Reporting.

Frequent co-authors collaborating with Anders Gustafsson include:

  • Lars Witell
  • Tohid Ghanbarpour
  • Delphine Caruelle
  • Line Lervik-Olsen
  • Ruth N. Bolton

They have published extensively in several academic journals. The most common publication venues are:

  • Journal of Business Research
  • Journal of Service Research
  • Journal of the Academy of Marketing Science
  • Psychology and Marketing
  • Journal of Services Marketing

Some recent papers associated with their research interests include:

  • Metaverse beyond the hype: Multidisciplinary perspectives on emerging challenges, opportunities, and agenda for research, practice and policy, 2022, International Journal of Information Management
  • Effects of COVID-19 on business and research, 2020, Journal of Business Research
  • Investigating the emerging COVID-19 research trends in the field of business and management: A bibliometric analysis approach, 2020, Journal of Business Research
  • Metaverse marketing: How the metaverse will shape the future of consumer research and practice, 2022, Psychology and Marketing
  • Service Research Priorities: Managing and Delivering Service in Turbulent Times, 2021, Journal of Service Research

Best Publications

  • Metaverse beyond the hype: Multidisciplinary perspectives on emerging challenges, opportunities, and agenda for research, practice and policy

    Unknown

  • The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention

    Anders Gustafsson;Michael D. Johnson;Inger Roos

  • Effects of COVID-19 on business and research

    Naveen Donthu;Anders Gustafsson

  • The Evolution and Future of National Customer Satisfaction Index Models

    Michael D. Johnson;Anders Gustafsson;Tor Wallin Andreassen;Line Lervik

  • Service portraits in service research: a critical review

    Bo Edvardsson;Anders Gustafsson;Inger Roos

  • Metaverse marketing: How the metaverse will shape the future of consumer research and practice

    Unknown

  • Investigating the emerging COVID-19 research trends in the field of business and management: A bibliometric analysis approach

    Surabhi Verma;Anders Gustafsson

  • The effects of satisfaction and loyalty on profits and growth: Products versus services

    Bo Edvardsson;Michael D. Johnson;Anders Gustafsson;Tore Strandvik

  • Harnessing the Creative Potential among Users

    Per Kristensson;Anders Gustafsson;Trevor Archer

  • Reasons for household food waste with special attention to packaging

    Helén Williams;Fredrik Wikström;Tobias Otterbring;Martin Löfgren

  • Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens

    Clay M. Voorhees;Paul W. Fombelle;Yany Gregoire;Sterling Bone

  • Competitive advantage through service differentiation by manufacturing companies

    Heiko Gebauer;Anders Gustafsson;Lars Witell;Lars Witell

  • New Service Development and Innovation in the New Economy

    Bo Edvardsson;Anders Gustafsson;Bodil Sandén;M. D. Johnson

  • Idea generation: customer co‐creation versus traditional market research techniques

    Lars Witell;Per Kristensson;Anders Gustafsson;Martin Löfgren

  • Customer co‐creation in service innovation: a matter of communication?

    Anders Gustafsson;Per Kristensson;Lars Witell

  • Defining service innovation: A review and synthesis

    Lars Witell;Lars Witell;Hannah Snyder;Anders Gustafsson;Paul Fombelle

  • Match or Mismatch: Strategy Structure Configurations in the Service Business of Manufacturing Companies

    Heiko Gebauer;Bo Edvardsson;Anders Gustafsson;Lars Witell

  • Small details that make big differences : A radical approach to consumption experience as a firm's differentiating strategy

    Ruth N. Bolton;Anders Gustafsson;Janet McColl-Kennedy;Nancy J. Sirianni

  • Identifying categories of service innovation: A review and synthesis of the literature

    Hannah Snyder;Lars Witell;Lars Witell;Anders Gustafsson;Anders Gustafsson;Paul Fombelle

  • Fresh perspectives on customer experience

    Janet R. McColl-Kennedy;Anders Gustafsson;Elina Jaakkola;Phil Klaus

  • Conjoint Measurement: Methods and Applications

    Anders Gustafsson;Andreas Herrmann;Frank Huber

  • Determining Attribute Importance in a Service Satisfaction Model

    Anders Gustafsson;Michael D. Johnson

Frequent Co-Authors

Lars Witell
Lars Witell Karlstad University
Bo Edvardsson
Bo Edvardsson Karlstad University
Michael D. Johnson
Michael D. Johnson University of Michigan–Ann Arbor
Andreas Herrmann
Andreas Herrmann RWTH Aachen University
Heiko Gebauer
Heiko Gebauer Swiss Federal Institute of Aquatic Science and Technology
Ruth N. Bolton
Ruth N. Bolton Arizona State University
Stephen W. Brown
Stephen W. Brown Arizona State University
Janet R. McColl-Kennedy
Janet R. McColl-Kennedy University of Queensland
Christian Kowalkowski
Christian Kowalkowski Linköping University
Clay M. Voorhees
Clay M. Voorhees University of Alabama

If you think any of the details on this page are incorrect, let us know.

Report an issue

We appreciate your kind effort to assist us to improve this page, it would be helpful providing us with as much detail as possible in the text box below:

Related Online Degrees & Career Pathways

Exploring online degrees in business and management opens the door to many flexible career options. Accredited online universities offer programs that fit a variety of professional goals, whether you're looking to start, advance, or specialize within your field.

For those aiming to reach executive leadership roles, a phd organizational leadership provides advanced expertise in organizational theory, strategy, and change management. These degrees are designed for working professionals who want to make a significant impact in management or academia.

It’s important to choose programs from accredited online universities to ensure your degree is recognized and valued by employers, licensing boards, and other educational institutions.

If you’re interested in a specialized field, consider a 2 year construction management degree for rapid entry into the booming construction industry, or a healthcare administration online degree to prepare for leadership roles in hospitals and healthcare organizations.

Each of these online pathways offers flexible scheduling, practical curriculum, and excellent career prospects tailored to the modern workforce.

Best Scientists Citing Anders Gustafsson

Trending Scientists

Recently Published Articles