2026 Lerzan Aksoy: Business and Management Researcher – H-Index, Publications & Awards

Discipline name	D-Index	World Ranking	Current World Ranking	National Ranking	Current National Ranking	Publications	Citations
Business and Management	39	1734	1622	724	662	129	8928

Lerzan Aksoy publication distribution in Business and Management in 2026

The chart shows the distribution of publications by all Research.com ranked scientists in the field of Business and Management in 2026. The highlighted bar marks where Lerzan Aksoy sits on this spectrum.

35 publications 436+

This scientist: 129 publications — 47th percentile

47% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 436 publications or more.

Lerzan Aksoy D-index placement in Business and Management in 2026

The chart shows the D-index (discipline H-index) distribution of Business and Management scientists ranked by Research.com in 2026. The highlighted bar marks where Lerzan Aksoy sits on this spectrum.

30 D-Index 89+

This scientist: 39 D-Index — 44th percentile

44% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 89 D-Index or more.

Overview

Lerzan Aksoy is affiliated with Fordham University in the United States and has a focused research profile within the field of Business, Management and Accounting. Their work spans several subfields including Marketing, Organizational Behavior and Human Resource Management, Strategy and Management, Sociology and Political Science, and Economics and Econometrics.

Their scholarly output includes 35 publications, with significant contributions to Marketing (15 publications), followed by Organizational Behavior and Human Resource Management (8), and Strategy and Management (7). Their research topics frequently cover aspects related to Customer Service Quality and Loyalty, Consumer Behavior in Brand Consumption and Identification, Environmental Sustainability in Business, Corporate Social Responsibility Reporting, Service and Product Innovation, Consumer Retail Behavior Studies, and Digital Marketing and Social Media.

Aksoy's recent papers include the following titles and venues:

Service Safety in the Pandemic Age, 2020, Journal of Service Research
More than a feeling? Toward a theory of customer delight, 2020, Journal of Service Management
Environmental, Social and Governance (ESG) metrics do not serve services customers: a missing link between sustainability metrics and customer perceptions of social innovation, 2022, Journal of Service Management
The practitioners' path to customer loyalty: Memorable experiences or frictionless experiences?, 2020, Journal of Retailing and Consumer Services
Marketing's role in multi-stakeholder engagement, 2021, International Journal of Research in Marketing

The venues that frequently publish Aksoy's work include:

Journal of Service Management (5 publications)
Journal of Service Research (3 publications)
Journal of Business Research (2 publications)
Journal of Retailing and Consumer Services (1 publication)
International Journal of Research in Marketing (1 publication)

Frequent co-authors collaborating with Aksoy are:

Timothy L. Keiningham (16 publications together)
Alexander Buoye (5 publications)
Leonard L. Berry (3 publications)
Luke Williams (3 publications)
Jay Kandampully (3 publications)

Best Publications

Undervalued or Overvalued Customers: Capturing Total Customer Engagement Value:

V. Kumar;Lerzan Aksoy;Bas Donkers;Rajkumar Venkatesan

1864
Citations
A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics

Bruce Cooil;Timothy L. Keiningham;Lerzan Aksoy;Michael Hsu

1035
Citations
The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share‐of‐wallet

Timothy L. Keiningham;Bruce Cooil;Lerzan Aksoy;Tor W. Andreassen

682
Citations
A Longitudinal Examination of Net Promoter and Firm Revenue Growth

Timothy L. Keiningham;Bruce Cooil;Tor Wallin Andreassen;Lerzan Aksoy

535
Citations
The Long-Term Stock Market Valuation of Customer Satisfaction

Lerzan Aksoy;Bruce Cooil;Christopher Groening;Timothy L . Keiningham

393
Citations
Customer experience driven business model innovation

Timothy Keiningham;Lerzan Aksoy;Helen L. Bruce;Fabienne Cadet

305
Citations
Customer engagement in a Big Data world

Werner Kunz;Lerzan Aksoy;Yakov Bart;Kristina Heinonen

270
Citations
Data‐driven services marketing in a connected world

V. Kumar;Veena Chattaraman;Carmen Neghina;Bernd Skiera

190
Citations
Linking Customer Loyalty to Growth

Timothy L. Keiningham;Lerzan Aksoy;Bruce Cooil;Tor Wallin Andreassen

170
Citations
Embedding Brands Within Media Content: The Impact of Message, Media, and Consumer Characteristics on Placement Efﬁcacy

Namita Bhatnagar;Lerzan Aksoy;Selin A. Malkoc

168
Citations
Dimensionality of individualism–collectivism and measurement equivalence of Triandis and Gelfand’s scale

Fuan Li;Lerzan Aksoy

154
Citations
A Five-Component Customer Commitment Model Implications for Repurchase Intentions in Goods and Services Industries

Timothy L. Keiningham;Carly M. Frennea;Lerzan Aksoy;Alexander Buoye

150
Citations
A holistic examination of Net Promoter

Timothy L Keiningham;Lerzan Aksoy;Bruce Cooil;Tor Wallin Andreassen

142
Citations
An investigation of the cross-national determinants of customer satisfaction

Forrest V. Morgeson;Sunil Mithas;Timothy L. Keiningham;Lerzan Aksoy

138
Citations
A Cross-national Investigation of the Satisfaction and Loyalty Linkage for Mobile Telecommunications Services across Eight Countries

Lerzan Aksoy;Alexander Buoye;Pelin Aksoy;Bart Larivière;Bart Larivière

136
Citations
Does customer satisfaction lead to profitability

Timothy L. Keiningham;Tiffany Perkins‐Munn;Lerzan Aksoy;Demitry Estrin

136
Citations
Service Failure Severity, Customer Satisfaction, and Market Share: An Examination of the Airline Industry

Timothy L. Keiningham;Forrest V. Morgeson;Lerzan Aksoy;Luke Williams

135
Citations
How do you measure what you can't define?

Lerzan Aksoy

132
Citations
Actual Purchase as a Proxy for Share of Wallet

Tiffany Perkins-Munn;Lerzan Aksoy;Timothy L. Keiningham;Demitry Estrin

120
Citations
Should Recommendation Agents Think Like People

Lerzan Aksoy;Paul N. Bloom;Nicholas H. Lurie;Bruce Cooil

116
Citations

Frequent Co-Authors

Timothy L. Keiningham St. John's University

Tor W. Andreassen Norwegian School of Economics

Edward C. Malthouse Northwestern University

Sunil Mithas University of South Florida

Jay Kandampully The Ohio State University

Vikas Mittal Rice University

Roland T. Rust University of Maryland, College Park

Marianna Sigala University of Newcastle Australia

V Kumar Brock University

Paul Bloom Columbia University

External Links

Personal website of Lerzan Aksoy Google Scholar page

If you think any of the details on this page are incorrect, let us know.

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