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D-Index & Metrics

Business and Management

D-Index
39
Citations
8928
World Ranking
1733
National Ranking
723

Overview

Lerzan Aksoy is affiliated with Fordham University in the United States and has a focused research profile within the field of Business, Management and Accounting. Their work spans several subfields including Marketing, Organizational Behavior and Human Resource Management, Strategy and Management, Sociology and Political Science, and Economics and Econometrics.

Their scholarly output includes 35 publications, with significant contributions to Marketing (15 publications), followed by Organizational Behavior and Human Resource Management (8), and Strategy and Management (7). Their research topics frequently cover aspects related to Customer Service Quality and Loyalty, Consumer Behavior in Brand Consumption and Identification, Environmental Sustainability in Business, Corporate Social Responsibility Reporting, Service and Product Innovation, Consumer Retail Behavior Studies, and Digital Marketing and Social Media.

Aksoy's recent papers include the following titles and venues:

  • Service Safety in the Pandemic Age, 2020, Journal of Service Research
  • More than a feeling? Toward a theory of customer delight, 2020, Journal of Service Management
  • Environmental, Social and Governance (ESG) metrics do not serve services customers: a missing link between sustainability metrics and customer perceptions of social innovation, 2022, Journal of Service Management
  • The practitioners' path to customer loyalty: Memorable experiences or frictionless experiences?, 2020, Journal of Retailing and Consumer Services
  • Marketing's role in multi-stakeholder engagement, 2021, International Journal of Research in Marketing

The venues that frequently publish Aksoy's work include:

  • Journal of Service Management (5 publications)
  • Journal of Service Research (3 publications)
  • Journal of Business Research (2 publications)
  • Journal of Retailing and Consumer Services (1 publication)
  • International Journal of Research in Marketing (1 publication)

Frequent co-authors collaborating with Aksoy are:

  • Timothy L. Keiningham (16 publications together)
  • Alexander Buoye (5 publications)
  • Leonard L. Berry (3 publications)
  • Luke Williams (3 publications)
  • Jay Kandampully (3 publications)

Best Publications

  • Undervalued or Overvalued Customers: Capturing Total Customer Engagement Value:

    V. Kumar;Lerzan Aksoy;Bas Donkers;Rajkumar Venkatesan

  • A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics

    Bruce Cooil;Timothy L. Keiningham;Lerzan Aksoy;Michael Hsu

  • The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share‐of‐wallet

    Timothy L. Keiningham;Bruce Cooil;Lerzan Aksoy;Tor W. Andreassen

  • A Longitudinal Examination of Net Promoter and Firm Revenue Growth

    Timothy L. Keiningham;Bruce Cooil;Tor Wallin Andreassen;Lerzan Aksoy

  • The Long-Term Stock Market Valuation of Customer Satisfaction

    Lerzan Aksoy;Bruce Cooil;Christopher Groening;Timothy L . Keiningham

  • Customer experience driven business model innovation

    Timothy Keiningham;Lerzan Aksoy;Helen L. Bruce;Fabienne Cadet

  • Customer engagement in a Big Data world

    Werner Kunz;Lerzan Aksoy;Yakov Bart;Kristina Heinonen

  • Data‐driven services marketing in a connected world

    V. Kumar;Veena Chattaraman;Carmen Neghina;Bernd Skiera

  • Linking Customer Loyalty to Growth

    Timothy L. Keiningham;Lerzan Aksoy;Bruce Cooil;Tor Wallin Andreassen

  • Embedding Brands Within Media Content: The Impact of Message, Media, and Consumer Characteristics on Placement Efficacy

    Namita Bhatnagar;Lerzan Aksoy;Selin A. Malkoc

  • Dimensionality of individualism–collectivism and measurement equivalence of Triandis and Gelfand’s scale

    Fuan Li;Lerzan Aksoy

  • A Five-Component Customer Commitment Model Implications for Repurchase Intentions in Goods and Services Industries

    Timothy L. Keiningham;Carly M. Frennea;Lerzan Aksoy;Alexander Buoye

  • A holistic examination of Net Promoter

    Timothy L Keiningham;Lerzan Aksoy;Bruce Cooil;Tor Wallin Andreassen

  • An investigation of the cross-national determinants of customer satisfaction

    Forrest V. Morgeson;Sunil Mithas;Timothy L. Keiningham;Lerzan Aksoy

  • A Cross-national Investigation of the Satisfaction and Loyalty Linkage for Mobile Telecommunications Services across Eight Countries

    Lerzan Aksoy;Alexander Buoye;Pelin Aksoy;Bart Larivière;Bart Larivière

  • Does customer satisfaction lead to profitability

    Timothy L. Keiningham;Tiffany Perkins‐Munn;Lerzan Aksoy;Demitry Estrin

  • Service Failure Severity, Customer Satisfaction, and Market Share: An Examination of the Airline Industry

    Timothy L. Keiningham;Forrest V. Morgeson;Lerzan Aksoy;Luke Williams

  • How do you measure what you can't define?

    Lerzan Aksoy

  • Actual Purchase as a Proxy for Share of Wallet

    Tiffany Perkins-Munn;Lerzan Aksoy;Timothy L. Keiningham;Demitry Estrin

  • Should Recommendation Agents Think Like People

    Lerzan Aksoy;Paul N. Bloom;Nicholas H. Lurie;Bruce Cooil

Frequent Co-Authors

Timothy L. Keiningham
Timothy L. Keiningham St. John's University
Edward C. Malthouse
Edward C. Malthouse Northwestern University
Jay Kandampully
Jay Kandampully The Ohio State University
Sunil Mithas
Sunil Mithas University of South Florida
Vikas Mittal
Vikas Mittal Rice University
Roland T. Rust
Roland T. Rust University of Maryland, College Park
Marianna Sigala
Marianna Sigala University of Newcastle Australia
V Kumar
V Kumar Brock University
Leonard L. Berry
Leonard L. Berry Texas A&M University
Paul Bloom
Paul Bloom Columbia University

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