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D-Index & Metrics

Discipline name D-Index World Ranking Current World Ranking National Ranking Current National Ranking Publications Citations
Business and Management 39 1734 1622 724 662 129 8928

Lerzan Aksoy publications per year

The chart shows the history of publications by Lerzan Aksoy between 2001 and 2026, highlighting the no. of papers published in each year and offering an overview of the publication velocity of this scholar. Lerzan Aksoy published across 26 years, from 2001 to 2026, averaging 5.3 papers a year. Output peaked at 18 publications in 2015. 1 of the 139 publications appeared in the last two years.

No. of publications
5 10 15
Bar chart. Horizontal axis: year, 2001 to 2026. Vertical axis: number of publications, 0 to 18. Peak 18 publications in 2015. 2001: 1 publication 2002: 0 publications 2003: 1 publication 2004: 1 publication 2005: 2 publications 2006: 10 publications 2007: 5 publications 2008: 9 publications 2009: 1 publication 2010: 1 publication 2011: 11 publications 2012: 5 publications 2013: 8 publications 2014: 9 publications 2015: 18 publications 2016: 6 publications 2017: 6 publications 2018: 6 publications 2019: 9 publications 2020: 10 publications 2021: 8 publications 2022: 3 publications 2023: 3 publications 2024: 5 publications 2025: 0 publications 2026: 1 publication
2001 2026

139 publications in total across all disciplines

View publications per year as a table
Lerzan Aksoy: publications per year, 2001 to 2026
Year Publications
2001 1
2002 0
2003 1
2004 1
2005 2
2006 10
2007 5
2008 9
2009 1
2010 1
2011 11
2012 5
2013 8
2014 9
2015 18
2016 6
2017 6
2018 6
2019 9
2020 10
2021 8
2022 3
2023 3
2024 5
2025 0
2026 1
Total 139
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Lerzan Aksoy publication distribution in Business and Management in 2026

The chart shows the distribution of publications by all Research.com ranked scientists in the field of Business and Management in 2026. The highlighted bar marks where Lerzan Aksoy sits on this spectrum.

No. of scientists
25 50 75 100
Bar chart with 82 bars. Horizontal axis: publications, 35–39 to 436+. Vertical axis: number of scientists, 0 to 122. Most scientists, 122, have 95–99 publications. The last bar groups every scientist with 436 publications or more. The highlighted bar, 125–129 publications, is where this scientist sits. 35–39 publications: 2 scientists 40–44 publications: 2 scientists 45–49 publications: 5 scientists 50–54 publications: 20 scientists 55–59 publications: 39 scientists 60–64 publications: 66 scientists 65–69 publications: 52 scientists 70–74 publications: 80 scientists 75–79 publications: 83 scientists 80–84 publications: 116 scientists 85–89 publications: 94 scientists 90–94 publications: 111 scientists 95–99 publications: 122 scientists 100–104 publications: 104 scientists 105–109 publications: 113 scientists 110–114 publications: 96 scientists 115–119 publications: 97 scientists 120–124 publications: 112 scientists 125–129 publications: 93 scientists 130–134 publications: 79 scientists 135–139 publications: 69 scientists 140–144 publications: 80 scientists 145–149 publications: 81 scientists 150–154 publications: 85 scientists 155–159 publications: 50 scientists 160–164 publications: 74 scientists 165–169 publications: 61 scientists 170–174 publications: 40 scientists 175–179 publications: 44 scientists 180–184 publications: 47 scientists 185–189 publications: 59 scientists 190–194 publications: 35 scientists 195–199 publications: 37 scientists 200–204 publications: 49 scientists 205–209 publications: 48 scientists 210–214 publications: 34 scientists 215–219 publications: 31 scientists 220–224 publications: 37 scientists 225–229 publications: 34 scientists 230–234 publications: 25 scientists 235–239 publications: 28 scientists 240–244 publications: 34 scientists 245–249 publications: 28 scientists 250–254 publications: 23 scientists 255–259 publications: 22 scientists 260–264 publications: 11 scientists 265–269 publications: 16 scientists 270–274 publications: 23 scientists 275–279 publications: 12 scientists 280–284 publications: 16 scientists 285–289 publications: 10 scientists 290–294 publications: 12 scientists 295–299 publications: 12 scientists 300–304 publications: 8 scientists 305–309 publications: 13 scientists 310–314 publications: 13 scientists 315–319 publications: 6 scientists 320–324 publications: 10 scientists 325–329 publications: 9 scientists 330–334 publications: 7 scientists 335–339 publications: 10 scientists 340–344 publications: 10 scientists 345–349 publications: 7 scientists 350–354 publications: 4 scientists 355–359 publications: 10 scientists 360–364 publications: 3 scientists 365–369 publications: 7 scientists 370–374 publications: 2 scientists 375–379 publications: 8 scientists 380–384 publications: 4 scientists 385–389 publications: 5 scientists 390–394 publications: 5 scientists 395–399 publications: 2 scientists 400–404 publications: 2 scientists 405–409 publications: 4 scientists 410–414 publications: 3 scientists 415–419 publications: 2 scientists 420–424 publications: 5 scientists 425–429 publications: 3 scientists 430–434 publications: 1 scientist 435 publications: 1 scientist 436+ publications: 100 scientists
35–39 publications 436+

This scientist: 129 publications — 47th percentile

47% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 436 publications or more.

View publications distribution as a table
Number of Business and Management scientists by publication count, Research.com 2026 ranking edition. Based on 3,017 ranked scientists.
Publications Scientists This scientist
35–39 2
40–44 2
45–49 5
50–54 20
55–59 39
60–64 66
65–69 52
70–74 80
75–79 83
80–84 116
85–89 94
90–94 111
95–99 122
100–104 104
105–109 113
110–114 96
115–119 97
120–124 112
125–129 93 129
130–134 79
135–139 69
140–144 80
145–149 81
150–154 85
155–159 50
160–164 74
165–169 61
170–174 40
175–179 44
180–184 47
185–189 59
190–194 35
195–199 37
200–204 49
205–209 48
210–214 34
215–219 31
220–224 37
225–229 34
230–234 25
235–239 28
240–244 34
245–249 28
250–254 23
255–259 22
260–264 11
265–269 16
270–274 23
275–279 12
280–284 16
285–289 10
290–294 12
295–299 12
300–304 8
305–309 13
310–314 13
315–319 6
320–324 10
325–329 9
330–334 7
335–339 10
340–344 10
345–349 7
350–354 4
355–359 10
360–364 3
365–369 7
370–374 2
375–379 8
380–384 4
385–389 5
390–394 5
395–399 2
400–404 2
405–409 4
410–414 3
415–419 2
420–424 5
425–429 3
430–434 1
435 1
436+ 100
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Lerzan Aksoy D-index placement in Business and Management in 2026

The chart shows the D-index (discipline H-index) distribution of Business and Management scientists ranked by Research.com in 2026. The highlighted bar marks where Lerzan Aksoy sits on this spectrum.

No. of scientists
50 100 150
Bar chart with 60 bars. Horizontal axis: D-Index, 30 to 89+. Vertical axis: number of scientists, 0 to 171. Most scientists, 171, have 32 D-Index. The last bar groups every scientist with 89 D-Index or more. The highlighted bar, 39 D-Index, is where this scientist sits. 30 D-Index: 156 scientists 31 D-Index: 159 scientists 32 D-Index: 171 scientists 33 D-Index: 161 scientists 34 D-Index: 135 scientists 35 D-Index: 124 scientists 36 D-Index: 114 scientists 37 D-Index: 111 scientists 38 D-Index: 103 scientists 39 D-Index: 89 scientists 40 D-Index: 81 scientists 41 D-Index: 97 scientists 42 D-Index: 80 scientists 43 D-Index: 69 scientists 44 D-Index: 68 scientists 45 D-Index: 63 scientists 46 D-Index: 54 scientists 47 D-Index: 69 scientists 48 D-Index: 50 scientists 49 D-Index: 58 scientists 50 D-Index: 54 scientists 51 D-Index: 62 scientists 52 D-Index: 54 scientists 53 D-Index: 43 scientists 54 D-Index: 49 scientists 55 D-Index: 35 scientists 56 D-Index: 40 scientists 57 D-Index: 44 scientists 58 D-Index: 34 scientists 59 D-Index: 29 scientists 60 D-Index: 48 scientists 61 D-Index: 32 scientists 62 D-Index: 30 scientists 63 D-Index: 22 scientists 64 D-Index: 22 scientists 65 D-Index: 19 scientists 66 D-Index: 20 scientists 67 D-Index: 18 scientists 68 D-Index: 17 scientists 69 D-Index: 21 scientists 70 D-Index: 20 scientists 71 D-Index: 19 scientists 72 D-Index: 14 scientists 73 D-Index: 10 scientists 74 D-Index: 16 scientists 75 D-Index: 24 scientists 76 D-Index: 13 scientists 77 D-Index: 19 scientists 78 D-Index: 8 scientists 79 D-Index: 6 scientists 80 D-Index: 4 scientists 81 D-Index: 12 scientists 82 D-Index: 7 scientists 83 D-Index: 7 scientists 84 D-Index: 6 scientists 85 D-Index: 10 scientists 86 D-Index: 4 scientists 87 D-Index: 11 scientists 88 D-Index: 6 scientists 89+ D-Index: 96 scientists
30 D-Index 89+

This scientist: 39 D-Index — 44th percentile

44% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 89 D-Index or more.

View D-Index distribution as a table
Number of Business and Management scientists by D-index, Research.com 2026 ranking edition. Based on 3,017 ranked scientists.
D-Index Scientists This scientist
30 156
31 159
32 171
33 161
34 135
35 124
36 114
37 111
38 103
39 89 39
40 81
41 97
42 80
43 69
44 68
45 63
46 54
47 69
48 50
49 58
50 54
51 62
52 54
53 43
54 49
55 35
56 40
57 44
58 34
59 29
60 48
61 32
62 30
63 22
64 22
65 19
66 20
67 18
68 17
69 21
70 20
71 19
72 14
73 10
74 16
75 24
76 13
77 19
78 8
79 6
80 4
81 12
82 7
83 7
84 6
85 10
86 4
87 11
88 6
89+ 96
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Overview

Lerzan Aksoy is affiliated with Fordham University in the United States and has a focused research profile within the field of Business, Management and Accounting. Their work spans several subfields including Marketing, Organizational Behavior and Human Resource Management, Strategy and Management, Sociology and Political Science, and Economics and Econometrics.

Their scholarly output includes 35 publications, with significant contributions to Marketing (15 publications), followed by Organizational Behavior and Human Resource Management (8), and Strategy and Management (7). Their research topics frequently cover aspects related to Customer Service Quality and Loyalty, Consumer Behavior in Brand Consumption and Identification, Environmental Sustainability in Business, Corporate Social Responsibility Reporting, Service and Product Innovation, Consumer Retail Behavior Studies, and Digital Marketing and Social Media.

Aksoy's recent papers include the following titles and venues:

  • Service Safety in the Pandemic Age, 2020, Journal of Service Research
  • More than a feeling? Toward a theory of customer delight, 2020, Journal of Service Management
  • Environmental, Social and Governance (ESG) metrics do not serve services customers: a missing link between sustainability metrics and customer perceptions of social innovation, 2022, Journal of Service Management
  • The practitioners' path to customer loyalty: Memorable experiences or frictionless experiences?, 2020, Journal of Retailing and Consumer Services
  • Marketing's role in multi-stakeholder engagement, 2021, International Journal of Research in Marketing

The venues that frequently publish Aksoy's work include:

  • Journal of Service Management (5 publications)
  • Journal of Service Research (3 publications)
  • Journal of Business Research (2 publications)
  • Journal of Retailing and Consumer Services (1 publication)
  • International Journal of Research in Marketing (1 publication)

Frequent co-authors collaborating with Aksoy are:

  • Timothy L. Keiningham (16 publications together)
  • Alexander Buoye (5 publications)
  • Leonard L. Berry (3 publications)
  • Luke Williams (3 publications)
  • Jay Kandampully (3 publications)

Best Publications

  • Undervalued or Overvalued Customers: Capturing Total Customer Engagement Value:

    V. Kumar;Lerzan Aksoy;Bas Donkers;Rajkumar Venkatesan

  • A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics

    Bruce Cooil;Timothy L. Keiningham;Lerzan Aksoy;Michael Hsu

  • The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share‐of‐wallet

    Timothy L. Keiningham;Bruce Cooil;Lerzan Aksoy;Tor W. Andreassen

  • A Longitudinal Examination of Net Promoter and Firm Revenue Growth

    Timothy L. Keiningham;Bruce Cooil;Tor Wallin Andreassen;Lerzan Aksoy

  • The Long-Term Stock Market Valuation of Customer Satisfaction

    Lerzan Aksoy;Bruce Cooil;Christopher Groening;Timothy L . Keiningham

  • Customer experience driven business model innovation

    Timothy Keiningham;Lerzan Aksoy;Helen L. Bruce;Fabienne Cadet

  • Customer engagement in a Big Data world

    Werner Kunz;Lerzan Aksoy;Yakov Bart;Kristina Heinonen

  • Data‐driven services marketing in a connected world

    V. Kumar;Veena Chattaraman;Carmen Neghina;Bernd Skiera

  • Linking Customer Loyalty to Growth

    Timothy L. Keiningham;Lerzan Aksoy;Bruce Cooil;Tor Wallin Andreassen

  • Embedding Brands Within Media Content: The Impact of Message, Media, and Consumer Characteristics on Placement Efficacy

    Namita Bhatnagar;Lerzan Aksoy;Selin A. Malkoc

  • Dimensionality of individualism–collectivism and measurement equivalence of Triandis and Gelfand’s scale

    Fuan Li;Lerzan Aksoy

  • A Five-Component Customer Commitment Model Implications for Repurchase Intentions in Goods and Services Industries

    Timothy L. Keiningham;Carly M. Frennea;Lerzan Aksoy;Alexander Buoye

  • A holistic examination of Net Promoter

    Timothy L Keiningham;Lerzan Aksoy;Bruce Cooil;Tor Wallin Andreassen

  • An investigation of the cross-national determinants of customer satisfaction

    Forrest V. Morgeson;Sunil Mithas;Timothy L. Keiningham;Lerzan Aksoy

  • A Cross-national Investigation of the Satisfaction and Loyalty Linkage for Mobile Telecommunications Services across Eight Countries

    Lerzan Aksoy;Alexander Buoye;Pelin Aksoy;Bart Larivière;Bart Larivière

  • Does customer satisfaction lead to profitability

    Timothy L. Keiningham;Tiffany Perkins‐Munn;Lerzan Aksoy;Demitry Estrin

  • Service Failure Severity, Customer Satisfaction, and Market Share: An Examination of the Airline Industry

    Timothy L. Keiningham;Forrest V. Morgeson;Lerzan Aksoy;Luke Williams

  • How do you measure what you can't define?

    Lerzan Aksoy

  • Actual Purchase as a Proxy for Share of Wallet

    Tiffany Perkins-Munn;Lerzan Aksoy;Timothy L. Keiningham;Demitry Estrin

  • Should Recommendation Agents Think Like People

    Lerzan Aksoy;Paul N. Bloom;Nicholas H. Lurie;Bruce Cooil

Frequent Co-Authors

Timothy L. Keiningham
Timothy L. Keiningham St. John's University
Tor W. Andreassen
Tor W. Andreassen Norwegian School of Economics
Edward C. Malthouse
Edward C. Malthouse Northwestern University
Sunil Mithas
Sunil Mithas University of South Florida
Jay Kandampully
Jay Kandampully The Ohio State University
Vikas Mittal
Vikas Mittal Rice University
Roland T. Rust
Roland T. Rust University of Maryland, College Park
Marianna Sigala
Marianna Sigala University of Newcastle Australia
V Kumar
V Kumar Brock University
Paul Bloom
Paul Bloom Columbia University

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