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Business and Management
USA
2026

D-Index & Metrics

Business and Management

D-Index
81
Citations
201302
World Ranking
148
National Ranking
76

Research.com Recognitions

  • 2026 - Research.com Business and Management in United States Leader Award
  • 2024 - Research.com Business and Management in United States Leader Award
  • 2023 - Research.com Business and Management in United States Leader Award
  • 2015 - Fellow of the American Marketing Association
  • 2007 - AMA-Irwin-McGraw-Hill Distinguished Marketing Educator Award, American Marketing Association

Overview

Leonard L. Berry is affiliated with Texas A&M University in the United States. Their research primarily focuses on health professions and medicine, with particular attention to general health professions, public health, environmental and occupational health, economics and econometrics, marketing, and organizational behavior and human resource management.

The scientist's work covers key topics such as patient-provider communication in healthcare, palliative care and end-of-life issues, patient dignity and privacy, patient satisfaction in healthcare, customer service quality and loyalty, service and product innovation, and health systems, economic evaluations, and quality of life.

Recent notable publications include:

  • Service Safety in the Pandemic Age, 2020, Journal of Service Research
  • When the Aims and the Ends of Health Care Misalign, 2020, Journal of Service Research
  • Improving How Clinicians Communicate With Patients: An Integrative Review and Framework, 2023, Journal of Service Research
  • Trust-Based Partnerships Are Essential - and Achievable - in Health Care Service, 2021, Mayo Clinic Proceedings
  • The High Stakes of Outsourcing in Health Care, 2021, Mayo Clinic Proceedings

Frequent co-authors collaborating with Leonard L. Berry include:

  • Karina Dahl Steffensen
  • Rana Awdish
  • Sunjay Letchuman
  • Troels Bechmann
  • Tracey S. Danaher

The most frequent publication venues where Leonard L. Berry's work appears are:

  • Journal of Service Research
  • Mayo Clinic Proceedings
  • Radiotherapy and Oncology
  • JCO Oncology Practice
  • Journal of service management

Leonard L. Berry has received recognition from professional organizations in the form of awards, including the Fellow of the American Marketing Association in 2015 and the AMA-Irwin-McGraw-Hill Distinguished Marketing Educator Award from the American Marketing Association in 2007.

Best Publications

  • SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality.

    Ananthanarayanan Parasuraman;Valarie A. Zeithaml;Leonard L. Berry

  • A Conceptual Model of Service Quality and Its Implications for Future Research

    A. Parasuraman;Valarie A. Zeithaml;Leonard L. Berry

  • The behavioral consequences of service quality

    Valarie A. Zeithaml;Leonard L. Berry;Ananthanarayanan Parasuraman

  • A Conceptual Model of Service Quality and Its Implications for Future Research

    Unknown

  • Refinement and reassessment of the SERVQUAL scale.

    Ananthanarayanan Parasuraman;Leonard L. Berry;Valarie A. Zeithaml

  • Marketing Services: Competing Through Quality

    Leonard L. Berry;A. Parasuraman

  • Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research:

    Ananthanarayanan Parasuraman;Valarie A. Zeithaml;Leonard L. Berry

  • Relationship marketing of services—growing interest, emerging perspectives

    Leonard L. Berry;Leonard L. Berry

  • Delivering Quality Service : Balancing Customer Perceptions And Expectations

    Valarie A. Zeithaml;Ananthanarayanan Parasuraman;Leonard L. Berry

  • PROBLEMS AND STRATEGIES IN SERVICES MARKETING

    Valarie A. Zeithaml;A. Parasuraman;Leonard L. Berry

  • The Behavioral Consequences of Service Quality

    Unknown

  • The nature and determinants of customer expectations of service

    Valarie A. Zeithaml;Leonard L. Berry;Leonard L. Berry;A. Parasuraman;A. Parasuraman

  • Communication and control processes in the delivery of service quality

    Valarie A. Zeithaml;Leonard L. Berry;A. Parasuraman

  • CULTIVATING SERVICE BRAND EQUITY

    Leonard L. Berry

  • Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria

    Anantharanthan Parasuraman;Valarie A. Zeithaml;Leonard L. Berry

  • Customers' motivations for maintaining relationships with service providers

    Neeli Bendapudi;Leonard L. Berry

  • Servqual : a multiple-item scale for measuring customer perceptions of service quality

    A. Parasuraman;Valarie A. Zeithaml;Leonard L. Berry

  • Understanding Service Convenience

    Leonard L. Berry;Kathleen Seiders;Dhruv Grewal

  • Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research

    Unknown

  • Managing the Total Customer Experience

    Leonard L. Berry;Lewis P. Carbone;Stephen H. Haeckel

  • An Empirical Investigation of Customer Satisfaction after Service Failure and Recovery

    Michael A. McCollough;Leonard L. Berry;Manjit S. Yadav

  • More on improving service quality measurement

    A. Parasuraman;Leonard L. Berry;Valarie A. Zeithaml

  • A MULTIPLE-ITEM SCALE FOR MEASURING CUSTOMER PERCEPTIONS OF SERVICE QUALITY

    A Parasuraman;L L Berry;V A Zeithaml

Frequent Co-Authors

Ananthanarayanan Parasuraman
Ananthanarayanan Parasuraman University of Miami
Valarie A. Zeithaml
Valarie A. Zeithaml University of North Carolina at Chapel Hill
Venkatesh Shankar
Venkatesh Shankar Southern Methodist University
Dhruv Grewal
Dhruv Grewal Babson College
Robert Zachariae
Robert Zachariae Aarhus University Hospital
Timothy L. Keiningham
Timothy L. Keiningham St. John's University
Donald M. Berwick
Donald M. Berwick Harvard University
Lerzan Aksoy
Lerzan Aksoy Fordham University
David Lowery
David Lowery Pennsylvania State University

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