What is he best known for?
The fields of study he is best known for:
- Marketing
- Health care
- Management
His primary areas of investigation include Marketing, Service quality, Service, SERVQUAL and Services marketing.
His research investigates the connection between Marketing and topics such as Public relations that intersect with problems in Return on marketing investment.
His work on Service level objective, Service guarantee and Loyalty business model as part of general Service quality research is frequently linked to Perception, thereby connecting diverse disciplines of science.
The various areas that Leonard L. Berry examines in his Service study include Product, Core and Competitor analysis.
His SERVQUAL research includes themes of Organizational effectiveness and Public economics.
His Services marketing study which covers Marketing management that intersects with Marketing mix.
His most cited work include:
- SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. (15852 citations)
- A Conceptual Model of Service Quality and Its Implications for Future Research (14599 citations)
- The behavioral consequences of service quality (7815 citations)
What are the main themes of his work throughout his whole career to date?
The scientist’s investigation covers issues in Marketing, Service, Health care, Service quality and Public relations.
Many of his studies involve connections with topics such as Advertising and Marketing.
His Service study combines topics from a wide range of disciplines, such as Customer satisfaction and Competitor analysis.
His biological study spans a wide range of topics, including Nursing, Quality and Family medicine.
His study in the field of Customer retention, SERVQUAL and Customer advocacy also crosses realms of Perception.
His Marketing management research focuses on Marketing strategy and how it connects with Digital marketing.
He most often published in these fields:
- Marketing (44.13%)
- Service (28.49%)
- Health care (23.46%)
What were the highlights of his more recent work (between 2015-2021)?
- Health care (23.46%)
- Cancer (4.47%)
- Service (28.49%)
In recent papers he was focusing on the following fields of study:
Leonard L. Berry mostly deals with Health care, Cancer, Service, Nursing and Service quality.
The concepts of his Health care study are interwoven with issues in Psychosocial, Learned helplessness and Family medicine.
Leonard L. Berry combines subjects such as Economic growth and Public relations with his study of Service.
The Public relations study combines topics in areas such as Services marketing and Service innovation.
His Service quality research is multidisciplinary, incorporating elements of Value, Environmental economics and Palliative care.
Quality is closely connected to Workflow in his research, which is encompassed under the umbrella topic of Cancer Care Facilities.
Between 2015 and 2021, his most popular works were:
- When Patients and Their Families Feel Like Hostages to Health Care (30 citations)
- Supporting the Supporters: What Family Caregivers Need to Care for a Loved One With Cancer (25 citations)
- Lessons in Integrating Shared Decision-Making Into Cancer Care (24 citations)
In his most recent research, the most cited papers focused on:
- Marketing
- Health care
- Management
Leonard L. Berry spends much of his time researching Nursing, Public relations, Cancer, Health care and Family caregivers.
His study on Palliative care is often connected to Kindness as part of broader study in Nursing.
His work deals with themes such as Service experience, Service innovation and Competitive dynamics, which intersect with Public relations.
His Survivorship curve and Cancer survivor study in the realm of Cancer connects with subjects such as Quantitative research and Term.
His Health care research is multidisciplinary, incorporating perspectives in Social psychology and Service.
His Family caregivers research integrates issues from Patient advocacy, Dyad and Reimbursement.
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