D-Index & Metrics Best Publications
Ananthanarayanan Parasuraman

Ananthanarayanan Parasuraman

Business and Management
USA
2023

D-Index & Metrics D-index (Discipline H-index) only includes papers and citation values for an examined discipline in contrast to General H-index which accounts for publications across all disciplines.

Discipline name D-index D-index (Discipline H-index) only includes papers and citation values for an examined discipline in contrast to General H-index which accounts for publications across all disciplines. Citations Publications World Ranking National Ranking
Business and Management D-index 73 Citations 196,099 127 World Ranking 118 National Ranking 67

Research.com Recognitions

Awards & Achievements

2023 - Research.com Business and Management in United States Leader Award

2022 - Research.com Business and Management in United States Leader Award

2016 - Fellow of the American Marketing Association

Overview

What is he best known for?

The fields of study he is best known for:

  • Marketing
  • Management
  • Social science

The scientist’s investigation covers issues in Marketing, Service quality, Knowledge management, Service and SERVQUAL. His study in Service recovery paradox, Quality, Servicescape, Customer retention and Customer advocacy is done as part of Marketing. Customer Service Assurance and Service guarantee are among the areas of Service quality where the researcher is concentrating his efforts.

His Knowledge management research is multidisciplinary, incorporating elements of Scale and Self service technology. Ananthanarayanan Parasuraman has included themes like Marketing strategy and Public relations in his Service study. Ananthanarayanan Parasuraman combines subjects such as Organizational effectiveness and Public economics with his study of SERVQUAL.

His most cited work include:

  • SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. (15852 citations)
  • A Conceptual Model of Service Quality and Its Implications for Future Research (14599 citations)
  • The behavioral consequences of service quality (7815 citations)

What are the main themes of his work throughout his whole career to date?

Ananthanarayanan Parasuraman mainly investigates Marketing, Service quality, Service, Knowledge management and Service design. His work on Public relations expands to the thematically related Marketing. His Service quality study frequently draws connections to other fields, such as Process management.

In the subject of general Service, his work in Service innovation is often linked to Context, thereby combining diverse domains of study. His studies deal with areas such as Quality and Service system as well as Service design. His study looks at the intersection of Marketing management and topics like Marketing research with Digital marketing and Services marketing.

He most often published in these fields:

  • Marketing (64.66%)
  • Service quality (23.31%)
  • Service (23.31%)

What were the highlights of his more recent work (between 2010-2020)?

  • Marketing (64.66%)
  • Service (23.31%)
  • Knowledge management (18.80%)

In recent papers he was focusing on the following fields of study:

His scientific interests lie mostly in Marketing, Service, Knowledge management, Service design and Index. His study connects Operations research and Marketing. His study in the fields of Service innovation under the domain of Service overlaps with other disciplines such as Conceptualization, Information technology and Center.

His study looks at the relationship between Knowledge management and fields such as Conceptual framework, as well as how they intersect with chemical problems. His study in Service design is interdisciplinary in nature, drawing from both Service system and Service experience. The Service system study combines topics in areas such as Service provider, Service guarantee and Public relations.

Between 2010 and 2020, his most popular works were:

  • Service Research Priorities in a Rapidly Changing Context (734 citations)
  • Understanding Generation Y and their use of social media: a review and research agenda (652 citations)
  • Crowd-Funding: Transforming Customers into Investors through Innovative Service Platforms (598 citations)

In his most recent research, the most cited papers focused on:

  • Marketing
  • Management
  • Social science

Ananthanarayanan Parasuraman mainly focuses on Service, Public relations, Marketing, Service innovation and Knowledge management. His Service research focuses on Service design in particular. The study incorporates disciplines such as Service delivery framework, Service system, Customer relationship management and Set in addition to Public relations.

He interconnects Service provider and Service guarantee in the investigation of issues within Service system. His multidisciplinary approach integrates Marketing and Intangible good in his work. As part of one scientific family, Ananthanarayanan Parasuraman deals mainly with the area of Knowledge management, narrowing it down to issues related to the Service product management, and often Service desk.

This overview was generated by a machine learning system which analysed the scientist’s body of work. If you have any feedback, you can contact us here.

Best Publications

SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality.

Ananthanarayanan Parasuraman;Valarie A. Zeithaml;Leonard L. Berry.
(1988)

42391 Citations

A Conceptual Model of Service Quality and Its Implications for Future Research

A. Parasuraman;Valarie A. Zeithaml;Leonard L. Berry.
(1985)

38182 Citations

The behavioral consequences of service quality

Valarie A. Zeithaml;Leonard L. Berry;Ananthanarayanan Parasuraman.
(1996)

17807 Citations

Refinement and reassessment of the SERVQUAL scale.

Ananthanarayanan Parasuraman;Leonard L. Berry;Valarie A. Zeithaml.
(1991)

8312 Citations

Marketing Services: Competing Through Quality

Leonard L. Berry;A. Parasuraman.
(1991)

6286 Citations

Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research:

Ananthanarayanan Parasuraman;Valarie A. Zeithaml;Leonard L. Berry.
(1994)

6284 Citations

Delivering Quality Service : Balancing Customer Perceptions And Expectations

Valarie A. Zeithaml;Ananthanarayanan Parasuraman;Leonard L. Berry.
(1990)

5214 Citations

PROBLEMS AND STRATEGIES IN SERVICES MARKETING

Valarie A. Zeithaml;A. Parasuraman;Leonard L. Berry.
(1985)

4963 Citations

E-S-QUAL: A Multiple-Item Scale for Assessing Electronic Service Quality

A. Parasuraman;Valarie A. Zeithaml;Arvind Malhotra.
(2005)

4565 Citations

The nature and determinants of customer expectations of service

Valarie A. Zeithaml;Leonard L. Berry;Leonard L. Berry;A. Parasuraman;A. Parasuraman.
(1993)

4537 Citations

If you think any of the details on this page are incorrect, let us know.

Contact us

Best Scientists Citing Ananthanarayanan Parasuraman

Heesup Han

Heesup Han

Sejong University

Publications: 76

Anna S. Mattila

Anna S. Mattila

Pennsylvania State University

Publications: 63

Arch G. Woodside

Arch G. Woodside

Independent Scientist / Consultant, US

Publications: 59

Dhruv Grewal

Dhruv Grewal

Babson College

Publications: 58

Bo Edvardsson

Bo Edvardsson

Karlstad University

Publications: 56

Jay Kandampully

Jay Kandampully

The Ohio State University

Publications: 53

Victor R. Prybutok

Victor R. Prybutok

University of North Texas

Publications: 52

SooCheong (Shawn) Jang

SooCheong (Shawn) Jang

Purdue University West Lafayette

Publications: 50

Lars Witell

Lars Witell

Karlstad University

Publications: 48

Christian Grönroos

Christian Grönroos

Hanken School of Economics

Publications: 47

Christian Homburg

Christian Homburg

University of Mannheim

Publications: 47

Hailin Qu

Hailin Qu

Oklahoma State University

Publications: 45

Peter C. Verhoef

Peter C. Verhoef

University of Groningen

Publications: 45

Bang Nguyen

Bang Nguyen

University of Southern Denmark

Publications: 45

Jinsoo Hwang

Jinsoo Hwang

Sejong University

Publications: 45

Janet R. McColl-Kennedy

Janet R. McColl-Kennedy

University of Queensland

Publications: 43

Trending Scientists

Philippe Salembier

Philippe Salembier

Universitat Politècnica de Catalunya

Yicong Zhou

Yicong Zhou

University of Macau

Michael J. Hopkins

Michael J. Hopkins

Harvard University

Dale Malik

Dale Malik

AT&T (United States)

Ian M. Fearnley

Ian M. Fearnley

University of Cambridge

Patricia A. D'Amore

Patricia A. D'Amore

Massachusetts Eye and Ear Infirmary

Michael T. Collins

Michael T. Collins

University of Wisconsin–Madison

Mark D. Feigenson

Mark D. Feigenson

Rutgers, The State University of New Jersey

Kaiqin Xu

Kaiqin Xu

National Institute for Environmental Studies

Dietmar Schmitz

Dietmar Schmitz

Charité - University Medicine Berlin

Ian A. Ramshaw

Ian A. Ramshaw

University of Canberra

Marc Wittmann

Marc Wittmann

Institut für Grenzgebiete der Psychologie und Psychohygiene

Ariel E. Feldstein

Ariel E. Feldstein

University of California, San Diego

Nancy N. Baxter

Nancy N. Baxter

University of Melbourne

Linda G. Martin

Linda G. Martin

RAND Corporation

Kieron Burke

Kieron Burke

University of California, Irvine

Something went wrong. Please try again later.