World's Best Scientists 2026 revealed!

D-Index & Metrics

Business and Management

D-Index
67
Citations
255976
World Ranking
351
National Ranking
162

Valarie A. Zeithaml publication distribution in Business and Management in 2026

The chart shows the distribution of publications by all Research.com ranked scientists in the field of Business and Management in 2026. The highlighted bar marks where Valarie A. Zeithaml sits on this spectrum.

35–39 publications: 2 scientists 40–44 publications: 2 scientists 45–49 publications: 5 scientists 50–54 publications: 20 scientists 55–59 publications: 39 scientists 60–64 publications: 66 scientists 65–69 publications: 52 scientists 70–74 publications: 80 scientists 75–79 publications: 83 scientists 80–84 publications: 116 scientists 85–89 publications: 94 scientists 90–94 publications: 111 scientists 95–99 publications: 122 scientists 100–104 publications: 104 scientists 105–109 publications: 113 scientists 110–114 publications: 96 scientists 115–119 publications: 97 scientists 120–124 publications: 112 scientists 125–129 publications: 93 scientists 130–134 publications: 79 scientists 135–139 publications: 69 scientists 140–144 publications: 80 scientists 145–149 publications: 81 scientists 150–154 publications: 85 scientists 155–159 publications: 50 scientists 160–164 publications: 74 scientists 165–169 publications: 61 scientists 170–174 publications: 40 scientists 175–179 publications: 44 scientists 180–184 publications: 47 scientists 185–189 publications: 59 scientists 190–194 publications: 35 scientists 195–199 publications: 37 scientists 200–204 publications: 49 scientists 205–209 publications: 48 scientists 210–214 publications: 34 scientists 215–219 publications: 31 scientists 220–224 publications: 37 scientists 225–229 publications: 34 scientists 230–234 publications: 25 scientists 235–239 publications: 28 scientists 240–244 publications: 34 scientists 245–249 publications: 28 scientists 250–254 publications: 23 scientists 255–259 publications: 22 scientists 260–264 publications: 11 scientists 265–269 publications: 16 scientists 270–274 publications: 23 scientists 275–279 publications: 12 scientists 280–284 publications: 16 scientists 285–289 publications: 10 scientists 290–294 publications: 12 scientists 295–299 publications: 12 scientists 300–304 publications: 8 scientists 305–309 publications: 13 scientists 310–314 publications: 13 scientists 315–319 publications: 6 scientists 320–324 publications: 10 scientists 325–329 publications: 9 scientists 330–334 publications: 7 scientists 335–339 publications: 10 scientists 340–344 publications: 10 scientists 345–349 publications: 7 scientists 350–354 publications: 4 scientists 355–359 publications: 10 scientists 360–364 publications: 3 scientists 365–369 publications: 7 scientists 370–374 publications: 2 scientists 375–379 publications: 8 scientists 380–384 publications: 4 scientists 385–389 publications: 5 scientists 390–394 publications: 5 scientists 395–399 publications: 2 scientists 400–404 publications: 2 scientists 405–409 publications: 4 scientists 410–414 publications: 3 scientists 415–419 publications: 2 scientists 420–424 publications: 5 scientists 425–429 publications: 3 scientists 430–434 publications: 1 scientists 435 publications: 1 scientists 436+ publications: 100 scientists
35 publications 436+

This scientist: 105 publications — 31st percentile

31% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 436 publications or more.

Valarie A. Zeithaml D-index placement in Business and Management in 2026

The chart shows the D-index (discipline H-index) distribution of Business and Management scientists ranked by Research.com in 2026. The highlighted bar marks where Valarie A. Zeithaml sits on this spectrum.

30 D-Index: 156 scientists 31 D-Index: 159 scientists 32 D-Index: 171 scientists 33 D-Index: 161 scientists 34 D-Index: 135 scientists 35 D-Index: 124 scientists 36 D-Index: 114 scientists 37 D-Index: 111 scientists 38 D-Index: 103 scientists 39 D-Index: 89 scientists 40 D-Index: 81 scientists 41 D-Index: 97 scientists 42 D-Index: 80 scientists 43 D-Index: 69 scientists 44 D-Index: 68 scientists 45 D-Index: 63 scientists 46 D-Index: 54 scientists 47 D-Index: 69 scientists 48 D-Index: 50 scientists 49 D-Index: 58 scientists 50 D-Index: 54 scientists 51 D-Index: 62 scientists 52 D-Index: 54 scientists 53 D-Index: 43 scientists 54 D-Index: 49 scientists 55 D-Index: 35 scientists 56 D-Index: 40 scientists 57 D-Index: 44 scientists 58 D-Index: 34 scientists 59 D-Index: 29 scientists 60 D-Index: 48 scientists 61 D-Index: 32 scientists 62 D-Index: 30 scientists 63 D-Index: 22 scientists 64 D-Index: 22 scientists 65 D-Index: 19 scientists 66 D-Index: 20 scientists 67 D-Index: 18 scientists 68 D-Index: 17 scientists 69 D-Index: 21 scientists 70 D-Index: 20 scientists 71 D-Index: 19 scientists 72 D-Index: 14 scientists 73 D-Index: 10 scientists 74 D-Index: 16 scientists 75 D-Index: 24 scientists 76 D-Index: 13 scientists 77 D-Index: 19 scientists 78 D-Index: 8 scientists 79 D-Index: 6 scientists 80 D-Index: 4 scientists 81 D-Index: 12 scientists 82 D-Index: 7 scientists 83 D-Index: 7 scientists 84 D-Index: 6 scientists 85 D-Index: 10 scientists 86 D-Index: 4 scientists 87 D-Index: 11 scientists 88 D-Index: 6 scientists 89+ D-Index: 96 scientists
30 D-Index 89+

This scientist: 67 D-Index — 88th percentile

88% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 89 D-Index or more.

Research.com Recognitions

  • 2015 - Fellow of the American Marketing Association
  • 2009 - AMA-Irwin-McGraw-Hill Distinguished Marketing Educator Award, American Marketing Association

Overview

Valarie A. Zeithaml is affiliated with the University of North Carolina at Chapel Hill in the United States. Their research primarily focuses on the field of Business, Management and Accounting, with specific work in Marketing, Organizational Behavior and Human Resource Management, and Sociology and Political Science.

The scientist's main topics of work include:

  • Customer Service Quality and Loyalty
  • Service and Product Innovation
  • Consumer Retail Behavior Studies
  • Information Systems Theories and Implementation

Valarie A. Zeithaml has authored publications in several journals, notably:

  • Journal of Service Research
  • Journal of service management

Among recent papers, the scientist has published:

  • Three Decades of Customer Value Research: Paradigmatic Roots and Future Research Avenues, 2020, Journal of Service Research
  • Learning from the pioneering founders of the service research field, 2023, Journal of service management

Their work has involved frequent collaboration with several co-authors, including:

  • Katrien Verleye
  • Isabella Hatak
  • Monika Koller
  • Alexander Zauner
  • David E. Bowen

Valarie A. Zeithaml has received recognition through awards such as the Fellow of the American Marketing Association in 2015 and the AMA-Irwin-McGraw-Hill Distinguished Marketing Educator Award from the American Marketing Association in 2009.

Best Publications

  • SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality.

    Ananthanarayanan Parasuraman;Valarie A. Zeithaml;Leonard L. Berry

  • A Conceptual Model of Service Quality and Its Implications for Future Research

    A. Parasuraman;Valarie A. Zeithaml;Leonard L. Berry

  • Services marketing : integrating customer focus across the firm

    Valarie A Zeithaml;Mary Jo Bitner;Dwayne D Gremler

  • Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence:

    Valarie A. Zeithaml

  • Services Marketing: Integrating Customer Focus Across the Firm

    Valarie A Zeithaml;Mary Jo Bitner;Dwayne D Gremler

  • The behavioral consequences of service quality

    Valarie A. Zeithaml;Leonard L. Berry;Ananthanarayanan Parasuraman

  • A Conceptual Model of Service Quality and Its Implications for Future Research

    Unknown

  • Refinement and reassessment of the SERVQUAL scale.

    Ananthanarayanan Parasuraman;Leonard L. Berry;Valarie A. Zeithaml

  • Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence

    Unknown

  • A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions:

    William Boulding;Ajay Kalra;Richard Staelin;Valarie A. Zeithaml

  • Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research:

    Ananthanarayanan Parasuraman;Valarie A. Zeithaml;Leonard L. Berry

  • Delivering Quality Service : Balancing Customer Perceptions And Expectations

    Valarie A. Zeithaml;Ananthanarayanan Parasuraman;Leonard L. Berry

  • E-S-QUAL: A Multiple-Item Scale for Assessing Electronic Service Quality

    A. Parasuraman;Valarie A. Zeithaml;Arvind Malhotra

  • PROBLEMS AND STRATEGIES IN SERVICES MARKETING

    Valarie A. Zeithaml;A. Parasuraman;Leonard L. Berry

  • The Behavioral Consequences of Service Quality

    Unknown

  • The nature and determinants of customer expectations of service

    Valarie A. Zeithaml;Leonard L. Berry;Leonard L. Berry;A. Parasuraman;A. Parasuraman

  • Service Quality Delivery Through Web Sites: A Critical Review of Extant Knowledge

    Valarie A. Zeithaml;A. Parasuraman;Arvind Malhotra

  • Communication and control processes in the delivery of service quality

    Valarie A. Zeithaml;Leonard L. Berry;A. Parasuraman

  • Service quality, profitability, and the economic worth of customers: What we know and what we need to learn

    Valarie A. Zeithaml

  • How Consumer Evaluation Processes Differ between Goods and Services

    Valarie A. Zeithaml

  • Return on Marketing: Using Customer Equity to Focus Marketing Strategy

    Roland T. Rust;Katherine N. Lemon;Valarie A. Zeithaml

  • Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria

    Anantharanthan Parasuraman;Valarie A. Zeithaml;Leonard L. Berry

  • Servqual : a multiple-item scale for measuring customer perceptions of service quality

    A. Parasuraman;Valarie A. Zeithaml;Leonard L. Berry

  • Driving Customer Equity: How Customer Lifetime Value Is Reshaping Corporate Strategy

    Roland T. Rust;Valarie A. Zeithaml;Katherine N. Lemon

  • Reassessment of expectations as a comparison standard in measuring service quality: Implications

    Valarie A. Zeithaml;A. Parasuraman

Frequent Co-Authors

Leonard L. Berry
Leonard L. Berry Texas A&M University
Ananthanarayanan Parasuraman
Ananthanarayanan Parasuraman University of Miami
Katherine N. Lemon
Katherine N. Lemon Boston College
Mary Jo Bitner
Mary Jo Bitner Arizona State University
Roland T. Rust
Roland T. Rust University of Maryland, College Park
Dwayne D. Gremler
Dwayne D. Gremler Bowling Green State University
Arvind Malhotra
Arvind Malhotra University of North Carolina at Chapel Hill
Timothy L. Keiningham
Timothy L. Keiningham St. John's University
Melissa A. Clark
Melissa A. Clark Brown University
Anthony Spirito
Anthony Spirito Brown University

If you think any of the details on this page are incorrect, let us know.

Report an issue

We appreciate your kind effort to assist us to improve this page, it would be helpful providing us with as much detail as possible in the text box below:

Related Online Degrees & Career Pathways

Exploring the field of Business and Management opens up a wide array of related online degree options and flexible career pathways. For those interested in the intersection of construction and business, a construction management degree blends technical know-how with organizational leadership, offering career opportunities in project leadership, site management, and real estate development.

Aspiring executives or working professionals can strengthen their managerial skills with online executive MBA programs. These programs are designed for seasoned leaders looking to enhance their strategic decision-making and advance to top-level roles.

For those seeking affordability, researching the cheapest online graduate programs can help maximize your return on investment while developing a strong professional foundation.

The demand for data and analytics skills is also rising in every industry. An online masters in data science can open doors to roles in business analytics, operations research, and data-driven strategy.

Best Scientists Citing Valarie A. Zeithaml

Trending Scientists

Recently Published Articles