What is she best known for?
The fields of study she is best known for:
- Marketing
- Social psychology
- Social science
Janet R. McColl-Kennedy mostly deals with Service, Marketing, Social psychology, Service provider and Context.
Her Service course of study focuses on Advertising and Anger out and Rage.
Her study in Customer intelligence, Customer advocacy, Customer to customer, Brand loyalty and Loyalty business model are all subfields of Marketing.
Her study looks at the relationship between Customer intelligence and fields such as Customer delight, as well as how they intersect with chemical problems.
The study incorporates disciplines such as Service recovery and Harm in addition to Service provider.
Her Service design research is multidisciplinary, incorporating elements of Conceptual framework, Knowledge management and Service innovation.
Her most cited work include:
- Health Care Customer Value Cocreation Practice Styles (559 citations)
- Application of Fairness Theory to Service Failures and Service Recovery (473 citations)
- Impact of leadership style and emotions on subordinate performance (460 citations)
What are the main themes of her work throughout her whole career to date?
Marketing, Service, Marketing management, Knowledge management and Social psychology are her primary areas of study.
Her study in Relationship marketing, Marketing strategy, Customer advocacy, Marketing research and Return on marketing investment is carried out as part of her studies in Marketing.
Her research integrates issues of Advertising, Conceptual framework and Public relations in her study of Service.
In her research, Service innovation and New service development is intimately related to Competitive advantage, which falls under the overarching field of Knowledge management.
Her study in the field of Anger, Rage and Affect also crosses realms of Affective events theory.
Her work in Service provider covers topics such as Service recovery which are related to areas like Cognitive appraisal.
She most often published in these fields:
- Marketing (56.06%)
- Service (33.84%)
- Marketing management (16.16%)
What were the highlights of her more recent work (between 2013-2021)?
- Service (33.84%)
- Marketing (56.06%)
- Knowledge management (14.65%)
In recent papers she was focusing on the following fields of study:
Her primary scientific interests are in Service, Marketing, Knowledge management, Conceptual framework and Public relations.
Her Service research incorporates themes from Rage and Anger.
Her Marketing research includes elements of Originality and Value.
Her Knowledge management study combines topics in areas such as Construct validity, Cronbach's alpha, Service and Process.
Her research combines Social psychology and Conceptual framework.
Her research in Public relations intersects with topics in Marketing science, Customer value and Customer experience.
Between 2013 and 2021, her most popular works were:
- Customer Effort in Value Cocreation Activities: Improving Quality of Life and Behavioral Intentions of Health Care Customers (173 citations)
- Co-creation practices: Their role in shaping a health care ecosystem (157 citations)
- Small details that make big differences : A radical approach to consumption experience as a firm's differentiating strategy (155 citations)
In her most recent research, the most cited papers focused on:
- Marketing
- Social psychology
- Social science
Janet R. McColl-Kennedy mainly investigates Marketing, Service, Customer advocacy, Knowledge management and Service innovation.
Her studies deal with areas such as Consumption and Public relations as well as Marketing.
Janet R. McColl-Kennedy has researched Consumption in several fields, including Customer delight, Conversion marketing and Consumer behaviour.
The Service study combines topics in areas such as Industrial organization and Resource integration.
Her Knowledge management study combines topics in areas such as Value and Competitive advantage.
Her work in Originality tackles topics such as Thematic analysis which are related to areas like Service provider.
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