World's Best Scientists 2026 revealed!
Janet R. McColl-Kennedy

Janet R. McColl-Kennedy

D-Index & Metrics

Business and Management

D-Index
57
Citations
16891
World Ranking
644
National Ranking
31

Janet R. McColl-Kennedy publication distribution in Business and Management in 2026

The chart shows the distribution of publications by all Research.com ranked scientists in the field of Business and Management in 2026. The highlighted bar marks where Janet R. McColl-Kennedy sits on this spectrum.

35–39 publications: 2 scientists 40–44 publications: 2 scientists 45–49 publications: 5 scientists 50–54 publications: 20 scientists 55–59 publications: 39 scientists 60–64 publications: 66 scientists 65–69 publications: 52 scientists 70–74 publications: 80 scientists 75–79 publications: 83 scientists 80–84 publications: 115 scientists 85–89 publications: 94 scientists 90–94 publications: 111 scientists 95–99 publications: 122 scientists 100–104 publications: 104 scientists 105–109 publications: 113 scientists 110–114 publications: 96 scientists 115–119 publications: 97 scientists 120–124 publications: 112 scientists 125–129 publications: 93 scientists 130–134 publications: 79 scientists 135–139 publications: 69 scientists 140–144 publications: 80 scientists 145–149 publications: 81 scientists 150–154 publications: 85 scientists 155–159 publications: 50 scientists 160–164 publications: 74 scientists 165–169 publications: 61 scientists 170–174 publications: 40 scientists 175–179 publications: 44 scientists 180–184 publications: 47 scientists 185–189 publications: 59 scientists 190–194 publications: 35 scientists 195–199 publications: 37 scientists 200–204 publications: 49 scientists 205–209 publications: 48 scientists 210–214 publications: 34 scientists 215–219 publications: 31 scientists 220–224 publications: 37 scientists 225–229 publications: 34 scientists 230–234 publications: 25 scientists 235–239 publications: 28 scientists 240–244 publications: 34 scientists 245–249 publications: 28 scientists 250–254 publications: 23 scientists 255–259 publications: 22 scientists 260–264 publications: 11 scientists 265–269 publications: 16 scientists 270–274 publications: 23 scientists 275–279 publications: 12 scientists 280–284 publications: 16 scientists 285–289 publications: 10 scientists 290–294 publications: 12 scientists 295–299 publications: 12 scientists 300–304 publications: 8 scientists 305–309 publications: 13 scientists 310–314 publications: 13 scientists 315–319 publications: 6 scientists 320–324 publications: 10 scientists 325–329 publications: 9 scientists 330–334 publications: 7 scientists 335–339 publications: 10 scientists 340–344 publications: 10 scientists 345–349 publications: 7 scientists 350–354 publications: 4 scientists 355–359 publications: 10 scientists 360–364 publications: 3 scientists 365–369 publications: 7 scientists 370–374 publications: 2 scientists 375–379 publications: 8 scientists 380–384 publications: 4 scientists 385–389 publications: 5 scientists 390–394 publications: 5 scientists 395–399 publications: 2 scientists 400–404 publications: 2 scientists 405–409 publications: 4 scientists 410–414 publications: 3 scientists 415–419 publications: 2 scientists 420–424 publications: 5 scientists 425–429 publications: 3 scientists 430–434 publications: 1 scientists 435 publications: 1 scientists 436+ publications: 100 scientists
35 publications 436+

This scientist: 206 publications — 77th percentile

77% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 436 publications or more.

Janet R. McColl-Kennedy D-index placement in Business and Management in 2026

The chart shows the D-index (discipline H-index) distribution of Business and Management scientists ranked by Research.com in 2026. The highlighted bar marks where Janet R. McColl-Kennedy sits on this spectrum.

30 D-Index: 156 scientists 31 D-Index: 159 scientists 32 D-Index: 171 scientists 33 D-Index: 161 scientists 34 D-Index: 135 scientists 35 D-Index: 124 scientists 36 D-Index: 114 scientists 37 D-Index: 111 scientists 38 D-Index: 103 scientists 39 D-Index: 89 scientists 40 D-Index: 81 scientists 41 D-Index: 97 scientists 42 D-Index: 80 scientists 43 D-Index: 69 scientists 44 D-Index: 67 scientists 45 D-Index: 63 scientists 46 D-Index: 54 scientists 47 D-Index: 69 scientists 48 D-Index: 50 scientists 49 D-Index: 58 scientists 50 D-Index: 54 scientists 51 D-Index: 62 scientists 52 D-Index: 54 scientists 53 D-Index: 43 scientists 54 D-Index: 49 scientists 55 D-Index: 35 scientists 56 D-Index: 40 scientists 57 D-Index: 44 scientists 58 D-Index: 34 scientists 59 D-Index: 29 scientists 60 D-Index: 48 scientists 61 D-Index: 32 scientists 62 D-Index: 30 scientists 63 D-Index: 22 scientists 64 D-Index: 22 scientists 65 D-Index: 19 scientists 66 D-Index: 20 scientists 67 D-Index: 18 scientists 68 D-Index: 17 scientists 69 D-Index: 21 scientists 70 D-Index: 20 scientists 71 D-Index: 19 scientists 72 D-Index: 14 scientists 73 D-Index: 10 scientists 74 D-Index: 16 scientists 75 D-Index: 24 scientists 76 D-Index: 13 scientists 77 D-Index: 19 scientists 78 D-Index: 8 scientists 79 D-Index: 6 scientists 80 D-Index: 4 scientists 81 D-Index: 12 scientists 82 D-Index: 7 scientists 83 D-Index: 7 scientists 84 D-Index: 6 scientists 85 D-Index: 10 scientists 86 D-Index: 4 scientists 87 D-Index: 11 scientists 88 D-Index: 6 scientists 89+ D-Index: 96 scientists
30 D-Index 89+

This scientist: 57 D-Index — 79th percentile

79% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 89 D-Index or more.

Overview

Janet R. McColl-Kennedy is affiliated with the University of Queensland in Australia. Their research spans multiple fields within business and health professions, with a primary focus on marketing, organizational behavior, and general health professions.

The scientist's work extensively covers the areas of service and product innovation, customer service quality and loyalty, digital marketing and social media, innovation and socioeconomic development, global healthcare and medical tourism, information systems theories and implementation, and innovative approaches in technology and social development.

Frequent venues for publishing their research include:

  • Journal of Services Marketing
  • Journal of Service Research
  • Journal of service management
  • Medical Care Research and Review
  • International Journal of Consumer Studies

Among their recent papers are:

  • Service Research Priorities: Managing and Delivering Service in Turbulent Times, 2021, Journal of Service Research
  • Service Research Priorities: Designing Sustainable Service Ecosystems, 2021, Journal of Service Research
  • Dynamics of wellbeing co-creation: a psychological ownership perspective, 2020, Journal of service management
  • Text mining analysis roadmap (TMAR) for service research, 2020, Journal of Services Marketing
  • Goal Setting and Health-Related Outcomes in Chronic Diseases: A Systematic Review and Meta-Analysis of the Literature From 2000 to 2020, 2022, Medical Care Research and Review

Janet R. McColl-Kennedy has collaborated frequently with several researchers, including:

  • Amy L. Ostrom
  • Mohamed Zaki
  • Zahra Alsadat Tabaei Aghdaei
  • Teegan Green
  • Joy M. Field

Their subfields of study balance marketing and organizational behavior alongside sociology, technology, and innovation management. The scientist's work bridges theory and implementation across diverse topics, supporting advances in service ecosystems and health-related outcomes.

Best Publications

  • Health Care Customer Value Cocreation Practice Styles

    Janet R McColl-Kennedy;Stephen L Vargo;Tracey Sara Dagger;Jillian C Sweeney

  • Impact of leadership style and emotions on subordinate performance

    Janet R McColl-Kennedy;Ronald D Anderson

  • Application of Fairness Theory to Service Failures and Service Recovery

    Janet R. Mccoll-Kennedy;Beverley A. Sparks

  • Social-servicescape conceptual model

    Alastair Tombs;Janet R. McColl-Kennedy

  • Customer experience challenges: bringing together digital, physical and social realms

    Ruth N. Bolton;Janet R. McColl-Kennedy;Lilliemay Cheung;Andrew Gallan

  • Involvement, satisfaction, and brand loyalty in a small business services setting

    Rebekah Russell-Bennett;Janet R. McColl-Kennedy;Leonard V. Coote

  • Justice strategy options for increased customer satisfaction in a services recovery setting

    Beverley A Sparks;Janet R McColl-Kennedy

  • Experience as a moderator of involvement and satisfaction on brand loyalty in a business-to-business setting 02-314R

    Rebekah Bennett;Charmine Emma Jean Hartel;Janet R McColl-Kennedy

  • Customer Effort in Value Cocreation Activities: Improving Quality of Life and Behavioral Intentions of Health Care Customers

    Jillian C Sweeney;Tracey Sara Danaher;Janet R McColl-Kennedy

  • Co-creation practices: Their role in shaping a health care ecosystem

    Pennie Frow;Janet R. McColl-Kennedy;Adrian Payne

  • Small details that make big differences : A radical approach to consumption experience as a firm's differentiating strategy

    Ruth N. Bolton;Anders Gustafsson;Janet McColl-Kennedy;Nancy J. Sirianni

  • Value propositions: A service ecosystems perspective

    Pennie Frow;Janet R. McColl-Kennedy;Toni Hilton;Anthony Davidson

  • Competing through service innovation: The role of bricolage and entrepreneurship in project-oriented firms

    Sandeep Salunke;Jay Weerawardena;Janet R. McColl-Kennedy

  • Customer rage episodes: Emotions, expressions and behaviors

    Janet R. McColl-Kennedy;Paul G. Patterson;Amy K. Smith;Michael K. Brady

  • Fresh perspectives on customer experience

    Janet R. McColl-Kennedy;Anders Gustafsson;Elina Jaakkola;Phil Klaus

  • Towards a model of dynamic capabilities in innovation-based competitive strategy: Insights from project-oriented service firms

    Sandeep Salunke;Jay Weerawardena;Janet R. McColl-Kennedy

  • Reconceptualizing professional service firm innovation capability: Scale development

    Suellen J. Hogan;Geoffrey N. Soutar;Janet R. McColl-Kennedy;Jillian C. Sweeney

  • Subordinate–manager gender combination and perceived leadership style influence on emotions, self-esteem and organizational commitment

    Janet R. McColl-Kennedy;Ronald D. Anderson

  • The central role of knowledge integration capability in service innovation-based competitive strategy

    Sandeep Salunke;Jay Weerawardena;Janet R. McColl-Kennedy

  • Gaining Customer Experience Insights That Matter

    Janet R. McColl-Kennedy;Mohamed Zaki;Katherine N. Lemon;Florian Urmetzer

  • The social servicescape: A conceptual model

    A. G. Tombs;J. R. McColl-Kennedy

  • Experience as a moderator of involvement and satisfaction on brand loyalty in a business-to-business setting

    Rebekah Bennett;Charmine E. J. Hartel;Janet R. McColl-Kennedy

Frequent Co-Authors

Beverley Sparks
Beverley Sparks Griffith University
Jay Weerawardena
Jay Weerawardena University of Queensland
Paul G. Patterson
Paul G. Patterson University of New South Wales
Charmine E. J. Härtel
Charmine E. J. Härtel Monash University
Jillian C. Sweeney
Jillian C. Sweeney University of Western Australia
Lars Witell
Lars Witell Karlstad University
Michael K. Brady
Michael K. Brady Florida State University
Geoffrey N. Soutar
Geoffrey N. Soutar University of Western Australia
Nerina L. Jimmieson
Nerina L. Jimmieson Queensland University of Technology
Graham Leslie Bradley
Graham Leslie Bradley Griffith University

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