Janet R. McColl-Kennedy mostly deals with Service, Marketing, Social psychology, Service provider and Context. Her Service course of study focuses on Advertising and Anger out and Rage. Her study in Customer intelligence, Customer advocacy, Customer to customer, Brand loyalty and Loyalty business model are all subfields of Marketing.
Her study looks at the relationship between Customer intelligence and fields such as Customer delight, as well as how they intersect with chemical problems. The study incorporates disciplines such as Service recovery and Harm in addition to Service provider. Her Service design research is multidisciplinary, incorporating elements of Conceptual framework, Knowledge management and Service innovation.
Marketing, Service, Marketing management, Knowledge management and Social psychology are her primary areas of study. Her study in Relationship marketing, Marketing strategy, Customer advocacy, Marketing research and Return on marketing investment is carried out as part of her studies in Marketing. Her research integrates issues of Advertising, Conceptual framework and Public relations in her study of Service.
In her research, Service innovation and New service development is intimately related to Competitive advantage, which falls under the overarching field of Knowledge management. Her study in the field of Anger, Rage and Affect also crosses realms of Affective events theory. Her work in Service provider covers topics such as Service recovery which are related to areas like Cognitive appraisal.
Her primary scientific interests are in Service, Marketing, Knowledge management, Conceptual framework and Public relations. Her Service research incorporates themes from Rage and Anger. Her Marketing research includes elements of Originality and Value.
Her Knowledge management study combines topics in areas such as Construct validity, Cronbach's alpha, Service and Process. Her research combines Social psychology and Conceptual framework. Her research in Public relations intersects with topics in Marketing science, Customer value and Customer experience.
Janet R. McColl-Kennedy mainly investigates Marketing, Service, Customer advocacy, Knowledge management and Service innovation. Her studies deal with areas such as Consumption and Public relations as well as Marketing. Janet R. McColl-Kennedy has researched Consumption in several fields, including Customer delight, Conversion marketing and Consumer behaviour.
The Service study combines topics in areas such as Industrial organization and Resource integration. Her Knowledge management study combines topics in areas such as Value and Competitive advantage. Her work in Originality tackles topics such as Thematic analysis which are related to areas like Service provider.
This overview was generated by a machine learning system which analysed the scientist’s body of work. If you have any feedback, you can contact us here.
Health Care Customer Value Cocreation Practice Styles
Janet R McColl-Kennedy;Stephen L Vargo;Tracey Sara Dagger;Jillian C Sweeney.
Impact of leadership style and emotions on subordinate performance
Janet R McColl-Kennedy;Ronald D Anderson.
Application of Fairness Theory to Service Failures and Service Recovery
Janet R. Mccoll-Kennedy;Beverley A. Sparks.
Social-servicescape conceptual model
Alastair Tombs;Janet R. McColl-Kennedy.
Experience as a moderator of involvement and satisfaction on brand loyalty in a business-to-business setting 02-314R
Rebekah Bennett;Charmine Emma Jean Hartel;Janet R McColl-Kennedy.
Involvement, satisfaction, and brand loyalty in a small business services setting
Rebekah Russell-Bennett;Janet R. McColl-Kennedy;Leonard V. Coote.
Justice strategy options for increased customer satisfaction in a services recovery setting
Beverley A Sparks;Janet R McColl-Kennedy.
Customer experience challenges: bringing together digital, physical and social realms
Ruth N. Bolton;Janet R. McColl-Kennedy;Lilliemay Cheung;Andrew Gallan.
Small details that make big differences : A radical approach to consumption experience as a firm's differentiating strategy
Ruth N. Bolton;Anders Gustafsson;Janet McColl-Kennedy;Nancy J. Sirianni.
Customer Effort in Value Cocreation Activities: Improving Quality of Life and Behavioral Intentions of Health Care Customers
Jillian C Sweeney;Tracey Sara Danaher;Janet R McColl-Kennedy.
If you think any of the details on this page are incorrect, let us know.
We appreciate your kind effort to assist us to improve this page, it would be helpful providing us with as much detail as possible in the text box below: