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Janet R. McColl-Kennedy

Janet R. McColl-Kennedy

D-Index & Metrics

Business and Management

D-Index
57
Citations
16891
World Ranking
644
National Ranking
31

Overview

Janet R. McColl-Kennedy is affiliated with the University of Queensland in Australia. Their research spans multiple fields within business and health professions, with a primary focus on marketing, organizational behavior, and general health professions.

The scientist's work extensively covers the areas of service and product innovation, customer service quality and loyalty, digital marketing and social media, innovation and socioeconomic development, global healthcare and medical tourism, information systems theories and implementation, and innovative approaches in technology and social development.

Frequent venues for publishing their research include:

  • Journal of Services Marketing
  • Journal of Service Research
  • Journal of service management
  • Medical Care Research and Review
  • International Journal of Consumer Studies

Among their recent papers are:

  • Service Research Priorities: Managing and Delivering Service in Turbulent Times, 2021, Journal of Service Research
  • Service Research Priorities: Designing Sustainable Service Ecosystems, 2021, Journal of Service Research
  • Dynamics of wellbeing co-creation: a psychological ownership perspective, 2020, Journal of service management
  • Text mining analysis roadmap (TMAR) for service research, 2020, Journal of Services Marketing
  • Goal Setting and Health-Related Outcomes in Chronic Diseases: A Systematic Review and Meta-Analysis of the Literature From 2000 to 2020, 2022, Medical Care Research and Review

Janet R. McColl-Kennedy has collaborated frequently with several researchers, including:

  • Amy L. Ostrom
  • Mohamed Zaki
  • Zahra Alsadat Tabaei Aghdaei
  • Teegan Green
  • Joy M. Field

Their subfields of study balance marketing and organizational behavior alongside sociology, technology, and innovation management. The scientist's work bridges theory and implementation across diverse topics, supporting advances in service ecosystems and health-related outcomes.

Best Publications

  • Health Care Customer Value Cocreation Practice Styles

    Janet R McColl-Kennedy;Stephen L Vargo;Tracey Sara Dagger;Jillian C Sweeney

  • Impact of leadership style and emotions on subordinate performance

    Janet R McColl-Kennedy;Ronald D Anderson

  • Application of Fairness Theory to Service Failures and Service Recovery

    Janet R. Mccoll-Kennedy;Beverley A. Sparks

  • Social-servicescape conceptual model

    Alastair Tombs;Janet R. McColl-Kennedy

  • Customer experience challenges: bringing together digital, physical and social realms

    Ruth N. Bolton;Janet R. McColl-Kennedy;Lilliemay Cheung;Andrew Gallan

  • Involvement, satisfaction, and brand loyalty in a small business services setting

    Rebekah Russell-Bennett;Janet R. McColl-Kennedy;Leonard V. Coote

  • Justice strategy options for increased customer satisfaction in a services recovery setting

    Beverley A Sparks;Janet R McColl-Kennedy

  • Experience as a moderator of involvement and satisfaction on brand loyalty in a business-to-business setting 02-314R

    Rebekah Bennett;Charmine Emma Jean Hartel;Janet R McColl-Kennedy

  • Customer Effort in Value Cocreation Activities: Improving Quality of Life and Behavioral Intentions of Health Care Customers

    Jillian C Sweeney;Tracey Sara Danaher;Janet R McColl-Kennedy

  • Co-creation practices: Their role in shaping a health care ecosystem

    Pennie Frow;Janet R. McColl-Kennedy;Adrian Payne

  • Small details that make big differences : A radical approach to consumption experience as a firm's differentiating strategy

    Ruth N. Bolton;Anders Gustafsson;Janet McColl-Kennedy;Nancy J. Sirianni

  • Value propositions: A service ecosystems perspective

    Pennie Frow;Janet R. McColl-Kennedy;Toni Hilton;Anthony Davidson

  • Competing through service innovation: The role of bricolage and entrepreneurship in project-oriented firms

    Sandeep Salunke;Jay Weerawardena;Janet R. McColl-Kennedy

  • Customer rage episodes: Emotions, expressions and behaviors

    Janet R. McColl-Kennedy;Paul G. Patterson;Amy K. Smith;Michael K. Brady

  • Fresh perspectives on customer experience

    Janet R. McColl-Kennedy;Anders Gustafsson;Elina Jaakkola;Phil Klaus

  • Towards a model of dynamic capabilities in innovation-based competitive strategy: Insights from project-oriented service firms

    Sandeep Salunke;Jay Weerawardena;Janet R. McColl-Kennedy

  • Reconceptualizing professional service firm innovation capability: Scale development

    Suellen J. Hogan;Geoffrey N. Soutar;Janet R. McColl-Kennedy;Jillian C. Sweeney

  • Subordinate–manager gender combination and perceived leadership style influence on emotions, self-esteem and organizational commitment

    Janet R. McColl-Kennedy;Ronald D. Anderson

  • The central role of knowledge integration capability in service innovation-based competitive strategy

    Sandeep Salunke;Jay Weerawardena;Janet R. McColl-Kennedy

  • Gaining Customer Experience Insights That Matter

    Janet R. McColl-Kennedy;Mohamed Zaki;Katherine N. Lemon;Florian Urmetzer

  • The social servicescape: A conceptual model

    A. G. Tombs;J. R. McColl-Kennedy

  • Experience as a moderator of involvement and satisfaction on brand loyalty in a business-to-business setting

    Rebekah Bennett;Charmine E. J. Hartel;Janet R. McColl-Kennedy

Frequent Co-Authors

Beverley Sparks
Beverley Sparks Griffith University
Jay Weerawardena
Jay Weerawardena University of Queensland
Paul G. Patterson
Paul G. Patterson University of New South Wales
Charmine E. J. Härtel
Charmine E. J. Härtel Monash University
Jillian C. Sweeney
Jillian C. Sweeney University of Western Australia
Lars Witell
Lars Witell Karlstad University
Michael K. Brady
Michael K. Brady Florida State University
Geoffrey N. Soutar
Geoffrey N. Soutar University of Western Australia
Nerina L. Jimmieson
Nerina L. Jimmieson Queensland University of Technology
Graham Leslie Bradley
Graham Leslie Bradley Griffith University

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