D-Index & Metrics Best Publications

Claes Fornell

University of Michigan–Ann Arbor
United States

D-Index & Metrics D-index (Discipline H-index) only includes papers and citation values for an examined discipline in contrast to General H-index which accounts for publications across all disciplines.

Discipline name Citations Publications World Ranking National Ranking

Business and Management D-index 44 Citations 149,289 72 World Ranking 746 National Ranking 348

Overview

What is he best known for?

The fields of study Claes Fornell is best known for:

Statistics
Structural equation modeling
Marketing

In his study, Observational error is inextricably linked to Econometrics, which falls within the broad field of Unobservable. His study on Observational error is mostly dedicated to connecting different topics, such as Econometrics. While working in this field, Claes Fornell studies both Marketing and Benchmarking. Claes Fornell performs integrative study on Benchmarking and Marketing. Claes Fornell conducted interdisciplinary study in his works that combined Customer satisfaction and Customer retention. His study deals with a combination of Customer retention and Customer satisfaction. Claes Fornell performs integrative study on Statistics and Goodness of fit. His Service (business) study frequently links to other fields, such as Customer equity. His Customer equity study often links to related topics such as Service quality.

His most cited work include:

Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (31199 citations)
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (29295 citations)
Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (5668 citations)

What are the main themes of his work throughout his whole career to date

Claes Fornell incorporates Marketing and Advertising in his studies. While working in this field, he studies both Customer satisfaction and Customer delight. Claes Fornell undertakes interdisciplinary study in the fields of Customer delight and Customer satisfaction through his works. Claes Fornell undertakes interdisciplinary study in the fields of Statistics and Structural equation modeling through his works. Claes Fornell integrates many fields in his works, including Structural equation modeling and Econometrics. Borrowing concepts from Statistics, he weaves in ideas under Econometrics. Many of his studies involve connections with topics such as Customer advocacy and Service quality. His study brings together the fields of Service (business) and Customer advocacy. His Service (business) study often links to related topics such as Customer retention.

Claes Fornell most often published in these fields:

Marketing (62.50%)
Customer satisfaction (40.00%)
Statistics (30.00%)

What were the highlights of his more recent work (between 2009-2020)?

Marketing (100.00%)
Customer satisfaction (100.00%)
Service (business) (75.00%)

In recent works Claes Fornell was focusing on the following fields of study:

His Profit (economics) course of study focuses on Microeconomics and Budget constraint and Incentive. Claes Fornell performs multidisciplinary study in the fields of Incentive and Microeconomics via his papers. Many of his studies on Mechanical engineering apply to Stock (firearms) and Constraint (computer-aided design) as well. His study in Mechanical engineering extends to Constraint (computer-aided design) with its themes. His work on Law is being expanded to include thematically relevant topics such as Complaint and Loyalty. His Loyalty study typically links adjacent topics like Law. He conducts interdisciplinary study in the fields of Marketing and Consumer behaviour through his research. In his works, he performs multidisciplinary study on Consumer behaviour and Marketing. His study deals with a combination of Customer satisfaction and Loyalty business model.

Between 2009 and 2020, his most popular works were:

The Effect of Customer Satisfaction on Consumer Spending Growth (195 citations)
Reexamining the Market Share–Customer Satisfaction Relationship (158 citations)
Stock Returns on Customer Satisfaction Do Beat the Market: Gauging the Effect of a Marketing Intangible (103 citations)

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