World's Best Scientists 2026 revealed!

D-Index & Metrics

Business and Management

D-Index
60
Citations
246791
World Ranking
514
National Ranking
227

Claes Fornell publication distribution in Business and Management in 2026

The chart shows the distribution of publications by all Research.com ranked scientists in the field of Business and Management in 2026. The highlighted bar marks where Claes Fornell sits on this spectrum.

35–39 publications: 2 scientists 40–44 publications: 2 scientists 45–49 publications: 5 scientists 50–54 publications: 20 scientists 55–59 publications: 39 scientists 60–64 publications: 66 scientists 65–69 publications: 52 scientists 70–74 publications: 80 scientists 75–79 publications: 83 scientists 80–84 publications: 116 scientists 85–89 publications: 94 scientists 90–94 publications: 111 scientists 95–99 publications: 122 scientists 100–104 publications: 104 scientists 105–109 publications: 113 scientists 110–114 publications: 96 scientists 115–119 publications: 97 scientists 120–124 publications: 112 scientists 125–129 publications: 93 scientists 130–134 publications: 79 scientists 135–139 publications: 69 scientists 140–144 publications: 80 scientists 145–149 publications: 81 scientists 150–154 publications: 85 scientists 155–159 publications: 50 scientists 160–164 publications: 74 scientists 165–169 publications: 61 scientists 170–174 publications: 40 scientists 175–179 publications: 44 scientists 180–184 publications: 47 scientists 185–189 publications: 59 scientists 190–194 publications: 35 scientists 195–199 publications: 37 scientists 200–204 publications: 49 scientists 205–209 publications: 48 scientists 210–214 publications: 34 scientists 215–219 publications: 31 scientists 220–224 publications: 37 scientists 225–229 publications: 34 scientists 230–234 publications: 25 scientists 235–239 publications: 28 scientists 240–244 publications: 34 scientists 245–249 publications: 28 scientists 250–254 publications: 23 scientists 255–259 publications: 22 scientists 260–264 publications: 11 scientists 265–269 publications: 16 scientists 270–274 publications: 23 scientists 275–279 publications: 12 scientists 280–284 publications: 16 scientists 285–289 publications: 10 scientists 290–294 publications: 12 scientists 295–299 publications: 12 scientists 300–304 publications: 8 scientists 305–309 publications: 13 scientists 310–314 publications: 13 scientists 315–319 publications: 6 scientists 320–324 publications: 10 scientists 325–329 publications: 9 scientists 330–334 publications: 7 scientists 335–339 publications: 10 scientists 340–344 publications: 10 scientists 345–349 publications: 7 scientists 350–354 publications: 4 scientists 355–359 publications: 10 scientists 360–364 publications: 3 scientists 365–369 publications: 7 scientists 370–374 publications: 2 scientists 375–379 publications: 8 scientists 380–384 publications: 4 scientists 385–389 publications: 5 scientists 390–394 publications: 5 scientists 395–399 publications: 2 scientists 400–404 publications: 2 scientists 405–409 publications: 4 scientists 410–414 publications: 3 scientists 415–419 publications: 2 scientists 420–424 publications: 5 scientists 425–429 publications: 3 scientists 430–434 publications: 1 scientists 435 publications: 1 scientists 436+ publications: 100 scientists
35 publications 436+

This scientist: 124 publications — 44th percentile

44% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 436 publications or more.

Claes Fornell D-index placement in Business and Management in 2026

The chart shows the D-index (discipline H-index) distribution of Business and Management scientists ranked by Research.com in 2026. The highlighted bar marks where Claes Fornell sits on this spectrum.

30 D-Index: 156 scientists 31 D-Index: 159 scientists 32 D-Index: 171 scientists 33 D-Index: 161 scientists 34 D-Index: 135 scientists 35 D-Index: 124 scientists 36 D-Index: 114 scientists 37 D-Index: 111 scientists 38 D-Index: 103 scientists 39 D-Index: 89 scientists 40 D-Index: 81 scientists 41 D-Index: 97 scientists 42 D-Index: 80 scientists 43 D-Index: 69 scientists 44 D-Index: 68 scientists 45 D-Index: 63 scientists 46 D-Index: 54 scientists 47 D-Index: 69 scientists 48 D-Index: 50 scientists 49 D-Index: 58 scientists 50 D-Index: 54 scientists 51 D-Index: 62 scientists 52 D-Index: 54 scientists 53 D-Index: 43 scientists 54 D-Index: 49 scientists 55 D-Index: 35 scientists 56 D-Index: 40 scientists 57 D-Index: 44 scientists 58 D-Index: 34 scientists 59 D-Index: 29 scientists 60 D-Index: 48 scientists 61 D-Index: 32 scientists 62 D-Index: 30 scientists 63 D-Index: 22 scientists 64 D-Index: 22 scientists 65 D-Index: 19 scientists 66 D-Index: 20 scientists 67 D-Index: 18 scientists 68 D-Index: 17 scientists 69 D-Index: 21 scientists 70 D-Index: 20 scientists 71 D-Index: 19 scientists 72 D-Index: 14 scientists 73 D-Index: 10 scientists 74 D-Index: 16 scientists 75 D-Index: 24 scientists 76 D-Index: 13 scientists 77 D-Index: 19 scientists 78 D-Index: 8 scientists 79 D-Index: 6 scientists 80 D-Index: 4 scientists 81 D-Index: 12 scientists 82 D-Index: 7 scientists 83 D-Index: 7 scientists 84 D-Index: 6 scientists 85 D-Index: 10 scientists 86 D-Index: 4 scientists 87 D-Index: 11 scientists 88 D-Index: 6 scientists 89+ D-Index: 96 scientists
30 D-Index 89+

This scientist: 60 D-Index — 83rd percentile

83% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 89 D-Index or more.

Overview

Claes Fornell is affiliated with the University of Michigan-Ann Arbor in the United States. Their academic work spans several fields within Business, Management and Accounting, with a particular focus on Marketing, Organizational Behavior and Human Resource Management, Strategy and Management, and Artificial Intelligence.

Their research topics include Customer Service Quality and Loyalty, Consumer Retail Behavior Studies, Securities Regulation and Market Practices, Consumer Behavior in Brand Consumption and Identification, Corporate Identity and Reputation, and Organizational and Employee Performance.

The scientist has contributed to multiple academic venues, with recent publications in:

  • "Turning Complaining Customers into Loyal Customers: Moderators of the Complaint Handling-Customer Loyalty Relationship," 2020, Journal of Marketing
  • "The American Customer Satisfaction Index (ACSI): A sample dataset and description," 2023, Data in Brief
  • "Customer satisfaction and international business: A multidisciplinary review and avenues for research," 2022, Journal of International Business Studies

Claes Fornell frequently collaborates with the following coauthors:

  • Forrest V. Morgeson
  • G. Tomas M. Hult
  • Udit Sharma
  • Sunil Mithas
  • Timothy L. Keiningham

The scholar's body of work is largely concentrated on customer-related topics, including service quality, loyalty, and behavior in retail contexts, which aligns with their principal research interest in marketing.

Best Publications

  • Evaluating Structural Equation Models with Unobservable Variables and Measurement Error

    Claes Fornell;David F. Larcker

  • Evaluating Structural Equation Models with Unobservable Variables and Measurement Error

    Unknown

  • Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics

    Unknown

  • Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics:

    Claes Fornell;David F. Larcker

  • A National Customer Satisfaction Barometer: The Swedish Experience:

    Claes Fornell

  • Customer satisfaction, market share, and profitability: Findings from Sweden.

    Eugene W. Anderson;Claes Fornell;Donald R. Lehmann

  • The American Customer Satisfaction Index: Nature, Purpose, and Findings

    Claes Fornell;Michael D. Johnson;Eugene W. Anderson;Jaesung Cha

  • Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory:

    Claes Fornell;Fred L. Bookstein

  • Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services

    Eugene W. Anderson;Claes Fornell;Roland T. Rust

  • Defensive Marketing Strategy by Customer Complaint Management: A Theoretical Analysis:

    Claes Fornell;Birger Wernerfelt

  • Customer Satisfaction, Market Share, and Profitability: Findings from Sweden

    Unknown

  • Customer Satisfaction and Shareholder Value

    Eugene W. Anderson;Claes Fornell;Sanal K. Mazvancheryl

  • The American Customer Satisfaction Index: Nature, Purpose, and Findings

    Unknown

  • A Framework for Comparing Customer Satisfaction across Individuals and Product Categories

    Michael David Johnson;Claes Fornell

  • Customer Satisfaction and Stock Prices: High Returns, Low Risk:

    Claes Fornell;Sunil Mithas;Forrest V. Morgeson;M.S. Krishnan

  • A Customer Satisfaction Research Prospectus

    Eugene W. Anderson;Claes Fornell

  • A National Customer Satisfaction Barometer: The Swedish Experience

    Unknown

  • Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework

    Michael D. Johnson;Eugene W. Anderson;Claes Fornell

  • Sources of Market Pioneer Advantages in Consumer Goods Industries

    William T. Robinson;Claes Fornell

  • Why Do Customer Relationship Management Applications Affect Customer Satisfaction

    Sunil Mithas;M. S. Krishnan;Claes Fornell

  • Foundations of the American Customer Satisfaction Index

    Eugene W. Anderson;Claes Fornell

  • A Model for Customer Complaint Management

    Claes Fornell;Birger Wernerfelt

  • The Effect of Customer Satisfaction on Consumer Spending Growth

    Claes Fornell;Roland T . Rust;Marnik G . Dekimpe

  • Are market pioneers intrinsically stronger than later entrants

    William T. Robinson;Claes Fornell;Mary Sullivan

  • Analysis of Messy Data, Volume I: Designed Experiments

    Claes Fornell;George A. Milliken;Dallas E. Johnson

Frequent Co-Authors

G. Tomas M. Hult
G. Tomas M. Hult Michigan State University
Sunil Mithas
Sunil Mithas University of South Florida
Mayuram S. Krishnan
Mayuram S. Krishnan University of Michigan–Ann Arbor
Michael D. Johnson
Michael D. Johnson University of Michigan–Ann Arbor
David F. Larcker
David F. Larcker Stanford University
Donald R. Lehmann
Donald R. Lehmann Columbia University
Youjae Yi
Youjae Yi Seoul National University
Roland T. Rust
Roland T. Rust University of Maryland, College Park
Richard P. Bagozzi
Richard P. Bagozzi University of Michigan–Ann Arbor

If you think any of the details on this page are incorrect, let us know.

Report an issue

We appreciate your kind effort to assist us to improve this page, it would be helpful providing us with as much detail as possible in the text box below:

Related Online Degrees & Career Pathways

Exploring online business and management degrees in the USA opens up a range of specialized programs and career pathways. Many students are interested in how much does it cost to get a business degree online, as affordability and value are key when investing in your education. Costs can vary significantly depending on the institution and program format, so it's wise to compare options before enrolling.

For those interested in construction and project management, a construction management degree online accredited can provide a flexible pathway to careers in booming industries. Similarly, individuals wanting to enter the healthcare sector can consider a healthcare administration degree online. These degrees are designed to fit busy schedules and offer relevant, real-world skills.

If completing your degree quickly is a priority, there are colleges with accelerated programs that let you fast-track your education. This means you can enter the workforce sooner or move up in your current role more efficiently. No matter your goals, online degrees in business and management offer a versatile foundation for a thriving career.

Best Scientists Citing Claes Fornell

Trending Scientists

Recently Published Articles