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D-Index & Metrics

Business and Management

D-Index
52
Citations
35381
World Ranking
843
National Ranking
364

Overview

Michael D. Johnson is affiliated with the University of Michigan-Ann Arbor in the United States. Their research primarily focuses on the field of Business, Management and Accounting. Within this broad area, they have contributed to subfields including Strategy and Management, Social Psychology, Sociology and Political Science, Organizational Behavior and Human Resource Management, and Safety Research.

The scientist has explored several main topics throughout their career, including:

  • Experimental Behavioral Economics Studies
  • Social and Intergroup Psychology
  • Employment and Welfare Studies
  • Job Satisfaction and Organizational Behavior
  • Labor market dynamics and wage inequality
  • Corporate Social Responsibility Reporting
  • Environmental Sustainability in Business

Publication venues where Michael D. Johnson frequently contributes are:

  • Academy of Management Proceedings
  • Academy of Management Journal
  • Journal of Service Research
  • Journal of Organizational Behavior
  • Academy of Management Discoveries

Among recent papers authored or coauthored by Michael D. Johnson are:

  • "Toward a Configural Theory of Job Demands and Resources," 2021, Academy of Management Journal
  • "The Influence of Corporate Social Responsibility on Stakeholders in Different Business Contexts," 2023, Journal of Service Research
  • "Verdicts, Elections, and Counterterrorism: When Teams Take Unofficial Votes," 2022, Academy of Management Discoveries
  • "Not Even Remotely Close: How Co-Location Imbalance Affects Subgroup Formation in Hybrid Teams," 2025, Journal of Organizational Behavior
  • "Configural Effects of Job Demands and Resources on Exhaustion," 2020, Academy of Management Proceedings

The scientist collaborates regularly with several coauthors, including Wei Jee Ong, Cody Bradley, Adam C. Stoverink, Sigal G. Barsade, and Tohid Ghanbarpour.

Michael D. Johnson has contributed to book publications as well, including a 2025 publication titled Customer Portfolio Management by The MIT Press.

Best Publications

  • The American Customer Satisfaction Index: Nature, Purpose, and Findings

    Claes Fornell;Michael D. Johnson;Eugene W. Anderson;Jaesung Cha

  • Teams in Organizations: From Input-Process-Output Models to IMOI Models

    Daniel R. Ilgen;John R. Hollenbeck;Michael Johnson;Dustin Jundt

  • The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention

    Anders Gustafsson;Michael D. Johnson;Inger Roos

  • The Relation between Auditors' Fees for Nonaudit Services and Earnings Management

    Richard M. Frankel;Marilyn F. Johnson;Karen K. Nelson

  • The Evolution and Future of National Customer Satisfaction Index Models

    Michael D. Johnson;Anders Gustafsson;Tor Wallin Andreassen;Line Lervik

  • The American Customer Satisfaction Index: Nature, Purpose, and Findings

    Unknown

  • A Framework for Comparing Customer Satisfaction across Individuals and Product Categories

    Michael David Johnson;Claes Fornell

  • The Evolution of Loyalty Intentions

    Michael D. Johnson;Andreas Herrmann;Frank Huber

  • Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework

    Michael D. Johnson;Eugene W. Anderson;Claes Fornell

  • Expressed Humility in Organizations: Implications for Performance, Teams, and Leadership

    Bradley P. Owens;Michael D. Johnson;Terence R. Mitchell

  • Customer Portfolio Management: Toward a Dynamic Theory of Exchange Relationships

    Michael D. Johnson;Fred Selnes

  • Service Equity, Satisfaction, and Loyalty: From Transaction-Specific to Cumulative Evaluations

    Line Lervik Olsen;Michael D. Johnson

  • The effects of satisfaction and loyalty on profits and growth: Products versus services

    Bo Edvardsson;Michael D. Johnson;Anders Gustafsson;Tore Strandvik

  • When can employees have a family life? The effects of daily workload and affect on work-family conflict and social behaviors at home.

    Remus Ilies;Kelly M. Schwind;David T. Wagner;Michael D. Johnson

  • The loci and mechanisms of leadership: Exploring a more comprehensive view of leadership theory

    Morela Hernandez;Marion B. Eberly;Bruce J. Avolio;Michael D. Johnson

  • Personality and citizenship behavior: the mediating role of job satisfaction.

    Remus Ilies;Ingrid Smithey Fulmer;Matthias Spitzmuller;Michael D. Johnson

  • New Service Development and Innovation in the New Economy

    Bo Edvardsson;Anders Gustafsson;Bodil Sandén;M. D. Johnson

  • Consumer Choice Strategies for Comparing Noncomparable Alternatives

    Michael D. Johnson

  • Capturing Customer Heterogeneity using a finite mixture PLS Approach

    Carsten Hahn;Michael D. Johnson;Andreas Herrmann;Frank Huber

  • A within‐individual study of interpersonal conflict as a work stressor: Dispositional and situational moderators

    Remus Ilies;Michael D. Johnson;Timothy A. Judge;Jessica Keeney

  • Cutthroat Cooperation: Asymmetrical Adaptation To Changes In Team Reward Structures

    Michael D. Johnson;John R. Hollenbeck;Stephen E. Humphrey;Daniel R. Ilgen

  • Determining Attribute Importance in a Service Satisfaction Model

    Anders Gustafsson;Michael D. Johnson

  • The effects of price bundling on consumer evaluations of product offerings

    Michael D Johnson;Andreas Herrmann;Hans H Bauer

  • Compatibility Effects in Evaluations of Satisfaction and Loyalty

    Seigyoung Auh;Michael D. Johnson

  • The impact of quality practices on customer satisfaction and business results: product versus service organizations

    Lars Nilsson;Michael D. Johnson;Anders Gustafsson

  • Beyond Internal and External: A Dyadic Theory of Relational Attributions

    Marion B. Eberly;Erica C. Holley;Michael D. Johnson;Terence R. Mitchell

  • Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System

    Michael D. Johnson;Anders Gustafsson

Frequent Co-Authors

Anders Gustafsson
Anders Gustafsson BI Norwegian Business School
Andreas Herrmann
Andreas Herrmann RWTH Aachen University
Chen-Yong Lin
Chen-Yong Lin Georgetown University
Claes Fornell
Claes Fornell University of Michigan–Ann Arbor
Robert B. Dickson
Robert B. Dickson Georgetown University Medical Center
Lars Witell
Lars Witell Karlstad University
Wayne S. DeSarbo
Wayne S. DeSarbo Pennsylvania State University
Seigyoung Auh
Seigyoung Auh Arizona State University
Donald R. Lehmann
Donald R. Lehmann Columbia University
Bo Edvardsson
Bo Edvardsson Karlstad University

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