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D-Index & Metrics

Business and Management

D-Index
52
Citations
32737
World Ranking
845
National Ranking
365

Overview

David E. Bowen is affiliated with Arizona State University in the United States. Their research is primarily situated within the field of Business, Management and Accounting, encompassing 14 publications. Subfields of study include Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science, Archeology, and Information Systems and Management.

The focus of Bowen's work covers a variety of main topics such as Service and Product Innovation, Customer Service Quality and Loyalty, Maritime and Coastal Archaeology, Information Systems Theories and Implementation, Consumer Retail Behavior Studies, Management and Organizational Studies, and Emotional Labor in Professions.

Bowen has contributed five publications to the Journal of Service Management, one to the Journal of Retailing and Consumer Services, four to The Mariner's Mirror, and others to International Journal of Research and Scientific Innovation and EPRA International Journal of Economics Business and Management Studies.

Notable recent papers authored or co-authored by Bowen include:

  • "An organizational behavior/human resource management perspective on the roles of people in a service organization context: frameworks and themes" (2024, Journal of Service Management)
  • "Learning from the pioneering founders of the service research field" (2023, Journal of Service Management)
  • "Elevating the human experience (HX) through service research collaborations: introducing ServCollab" (2020, Journal of Service Management)
  • "Customer proactive training vs customer reactive training in retail store settings: Effects on script proficiency, customer satisfaction, and sales volume" (2020, Journal of Retailing and Consumer Services)
  • "Customer experience (CX), employee experience (EX) and human experience (HX): introductions, interactions and interdisciplinary implications" (2024, Journal of Service Management)

Frequent collaborators in their work include Raymond P. Fisk, Linda Alkire, Laurel Anderson, Thorsten Gruber, and Amy L. Ostrom. These coauthors have contributed to various projects and publications across Bowen's fields of interest, reflecting interdisciplinary collaboration.

Best Publications

  • Understanding HRM–Firm Performance Linkages: The Role of the “Strength” of the HRM System

    David E. Bowen;Cheri Ostroff

  • Employee and customer perceptions of service in banks: Replication and extension.

    Benjamin Schneider;David E. Bowen

  • MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT

    James W. Dean;David E. Bowen

  • The Management of Organizational Justice

    Russell Cropanzano;David E. Bowen;Stephen W. Gilliland

  • Winning the service game

    Benjamin Schneider;David Earl Bowen

  • Service Research Priorities in a Rapidly Changing Context

    Amy L. Ostrom;A. Parasuraman;David Earl Bowen;Lia Patricio

  • The empowerment of service workers: what, why, how, and when.

    D E Bowen;E E Lawler rd

  • The service organization: Human resources management is crucial

    Benjamin Schneider;David E. Bowen

  • Empowering Service Employees

    David E. Bowen;Edward E. Lawler

  • Understanding HRM-Firm Performance Linkages: The Role of the "Strength" of the HRM System

    Unknown

  • Hiring for the organization, not the job

    David E. Bowen;Gerald E. Ledford;Barry R. Nathan

  • Moving HR to a higher level: HR practices and organizational effectiveness.

    Cheri Ostroff;David E. Bowen

  • “Service Encounter 2.0”: an investigation into the roles of technology, employees and customers

    Bart Larivière;David Bowen;Tor W. Andreassen;Werner Kunz

  • A Framework for Analyzing Customer Service Orientations in Manufacturing

    David E. Bowen;Caren Siehl;Benjamin Schneider

  • Managing customers as human resources in service organizations

    David E. Bowen

  • Understanding Customer Delight and Outrage

    Benjamin Schneider;David E. Bowen

  • HRM and service fairness: How being fair with employees spills over to customers

    David E. Bowen;Stephen W. Gilliland;Robert Folger

  • Management Theory and Total Quality: Improving Research and Practice through Theory Development

    Unknown

  • “Lean” service: in defense of a production‐line approach

    David E. Bowen;William E. Youngdahl

  • Organization and Customer: Managing Design and Coordination of Services

    Unknown

  • Reflections on the 2014 Decade Award: Is There Strength in the Construct of HR System Strength?

    Cheri Ostroff;David E. Bowen

  • Human issues in service design

    Lori S. Cook;David E. Bowen;Richard B. Chase;Sriram Dasu

  • Succeeding through service innovation : a service perspective for education, research, business and government

    Kevin Bishop;Greg Bolan;David Bowen;Chris Cromack

Frequent Co-Authors

Benjamin Schneider
Benjamin Schneider University of Maryland, College Park
Raymond P. Fisk
Raymond P. Fisk Texas State University
Mansour Javidan
Mansour Javidan Arizona State University
Cheri Ostroff
Cheri Ostroff University of South Australia
Robert Johnston
Robert Johnston University of Warwick
David A. Waldman
David A. Waldman Arizona State University
Amy L. Ostrom
Amy L. Ostrom Arizona State University
Mike Gregory
Mike Gregory University of Cambridge
Edward E. Lawler
Edward E. Lawler University of Southern California
Mary Ann Von Glinow
Mary Ann Von Glinow Florida International University

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