World's Best Scientists 2026 revealed!

D-Index & Metrics

Business and Management

D-Index
40
Citations
10680
World Ranking
1640
National Ranking
262

Overview

Zoe Radnor is affiliated with City, University of London in the United Kingdom and has focused their research on various dimensions within health professions and business management. Their work spans key areas such as health systems, quality management, and geriatric care.

Radnor's published research addresses multiple topics including:

  • Service and product innovation
  • Mental health and patient involvement
  • Health systems, economic evaluations, and quality of life
  • Frailty in older adults
  • Geriatric care and nursing homes
  • Quality and supply management
  • Healthcare quality and management

Their academic contributions have appeared frequently in several scholarly venues, notably:

  • Public Money & Management
  • Production Planning & Control
  • International Journal of Productivity and Performance Management
  • Sociology of Health & Illness
  • Journal of Aging Studies

Radnor's recent papers include:

  • New development: Expanding public service value to include dis/value (2020), Public Money & Management
  • Rethinking co-creation: the fluid and relational process of value co-creation in public service organizations (2020), Public Money & Management
  • Meaningful inhibitors of the lean journey: a systematic review and categorisation of over 20 years of literature (2020), Production Planning & Control
  • Emergent barriers to the lean healthcare journey: baronies, tribalism and scepticism (2022), Production Planning & Control
  • Frailty as biographical disruption (2021), Sociology of Health & Illness

Frequent collaborators in Radnor's research include:

  • Victoria Cluley
  • Sharon Williams
  • Steven Parker
  • Nicola Bateman
  • Graham Martin

In terms of disciplinary focus, Radnor's output is predominantly at the intersection of:

  • Health professions, with emphasis on general health professions
  • Business, management, and accounting

Subfields of their work cover marketing, economics and econometrics, geriatrics and gerontology, and organizational behavior and human resource management.

Radnor has contributed to the academic literature in book form as well, with a forthcoming publication titled Lean as a Healthcare Improvement Approach to be published by Cambridge University Press in 2025.

Best Publications

  • A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach:

    Stephen P Osborne;Zoe Radnor;Greta Nasi

  • Lean in healthcare: the unfilled promise?

    Zoe Jane Radnor;Matthias Holweg;Justin Waring

  • Co-production and the co-creation of value in public services: A suitable case for treatment?

    Stephen P. Osborne;Zoe J. Radnor;Kirsty Strokosch

  • Learning to Walk Before We Try to Run: Adapting Lean for the Public Sector

    Zoe Jane Radnor;Paul Walley

  • Lean: A failed theory for public services?

    Zoe Radnor;Stephen Peter Osborne

  • Evaluating Lean in healthcare

    Nicola Burgess;Zoe Radnor

  • Fresh perspectives on customer experience

    Janet R. McColl-Kennedy;Anders Gustafsson;Elina Jaakkola;Phil Klaus

  • Performance management in the public sector: fact or fiction?

    Zoe Radnor;Mary McGuire

  • Historical analysis of performance measurement and management in operations management

    Zoe Jane Radnor;David Barnes

  • SimLean: Utilising simulation in the implementation of lean in healthcare

    Stewart Robinson;Zoe Jane Radnor;Nicola Burgess;Claire Worthington

  • The SERVICE framework: a public service-dominant approach to sustainable public services

    Stephen P. Osborne;Zoe J. Radnor;Tony Kinder;Isabel Vidal

  • Theoretical perspectives in purchasing and supply chain management: an analysis of the literature

    Daniel Chicksand;Glyn Watson;Helen Lisbeth Walker;Zoe Jane Radnor

  • Operationalizing Co-Production in Public Services Delivery: The contribution of service blueprinting

    Zoe Radnor;Stephen P. Osborne;Tony Kinder;Jean Mutton

  • Transferring Lean into government

    Zoe Jane Radnor

  • Editorial: Lean in Public Services—Panacea or Paradox?

    Zoe Jane Radnor;Ruth Boaden

  • The role of actor associations in understanding the implementation of Lean thinking in healthcare

    Thanos Papadopoulos;Zoe Jane Radnor;Yasmin Merali

  • Success factors for implementation of the balanced scorecard in a NHS multi‐agency setting

    Zoe Radnor;Bill Lovell

  • Implementing lean in health care: Making the link between the approach, readiness and sustainability

    Zoe Jane Radnor

  • Developing an understanding of results‐based management through public value theory

    David Try;Zoe Jane Radnor

  • Lean in UK Government: internal efficiency or customer service?

    Zoe Jane Radnor;Robert Johnston

Frequent Co-Authors

Stephen P. Osborne
Stephen P. Osborne University of Edinburgh
Stewart Robinson
Stewart Robinson Loughborough University
Roger Maull
Roger Maull University of Exeter
Robert Johnston
Robert Johnston University of Warwick
Maneesh Kumar
Maneesh Kumar Cardiff University
Ruth Boaden
Ruth Boaden University of Manchester
Graham P. Martin
Graham P. Martin University of Cambridge
Elina Jaakkola
Elina Jaakkola University of Turku
Anders Gustafsson
Anders Gustafsson BI Norwegian Business School
Margareta Friman
Margareta Friman Karlstad University

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